Ascott Makati

Hotels
•
Ascott The Residence
8.8 (1935 reviews)
Glorietta 4, Ayala Centre , Manila , ph

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Free
Children allowed
Pets allowed

Facilities

Offsite parking discounted rates available
Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Room service
Family rooms
Pets allowed
Lift / Elevator
See all facilities

Review Highlights

Pros:
Great Location
Helpful Staff
Cons:
Cleanliness Issues
Limited Amenities

Categories

Cleanliness
8.3
Several reviews mentioned issues with cleanliness, including dusty carpets and unclean bed sheets.
Service
9.8
Many reviews highlighted the staff's kindness and helpfulness.
Location
9.8
Frequent mentions of the hotel's great location near malls and accessibility.
Room Quality
8.8
Rooms were noted as spacious and clean, but some issues with bedding were highlighted.
Amenities
8.3
Some amenities were mentioned as lacking, such as limited pool access and food options.
Value for Money
8.3
Mixed sentiments regarding value, with several reviews suggesting the hotel did not meet expected standards for the price.
Food and Beverage
7.8
Concerns regarding limited breakfast options and mismatched descriptions.
Overall Experience
9.3
Positive feedback from multiple reviews indicating repeat customers and enjoyable stays.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-28 01:28

Property Description

Luxurious Self-Catering Apartments:
Ascott Makati offers modern self-catering apartments with stunning city views, perfect for a comfortable and independent stay.

5-Star Facilities:
Indulge in the 5-star facilities at Ascott Makati, including a spa, tennis courts, and an outdoor pool, ensuring a relaxing and enjoyable experience during your stay.

Convenient Location and Amenities:
Located in Manila's financial center, Ascott Makati provides easy access to transportation with free parking and proximity to Ayala MRT. With well-equipped kitchens, state-of-the-art fitness center, and a restaurant serving delicious meals, your every need is catered to at Ascott Makati.

Experience luxury and convenience at Ascott Makati - book your stay now for an unforgettable experience.

Important information:

For more information regarding our pet policy, please contact the property directly.This property does not accommodate bachelor(ette) or similar parties.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: MNL

Property Policies

  • Parking

    Free private parking is possible on site (reservation is not needed).

  • Internet

    WiFi is available in all areas and is free of charge.

  • Pets

    Pets are allowed. Charges may be applicable.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 6 years old stay for free when using an existing bed.
    People 12 years old and over stay for ₱ 1,950 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

Location

Guest Reviews

8.8
Based on 1935 reviews
Cleanliness: 8.3
Service: 9.8
Location: 9.8
Room Quality: 8.8
Amenities: 8.3
Value for Money: 8.3
Food and Beverage: 7.8
Overall Experience: 9.3
P
Paul Ian • family_with_children • ca
7
Pros:

Location was close to shopping and restaurants

Cons:

The hotel rooms were out of date and the bathroom drainage in the shower and sink wasn't draining properly. The curtains in the rooms were dirty and old and have seen better days.

2026-03-30 • via Nuitee
A
Angel Velasquez • family_with_children • us
10
2026-03-30 • via Nuitee
R
Rachel • couple • ph
10
excellent
Pros:

keep up the good work

Cons:

none

2026-03-30 • via Nuitee
E
Evangeline • family_with_children • au
10
2026-03-27 • via Nuitee
L
LOURDES • extended_group • us
6
the hotel is in renovation mode, my seniors had a hard time navigating
Pros:

I like the separate rooms

Cons:

complimentary coffee missing

2026-03-27 • via Nuitee
G
Garcia • couple • ph
10
Pros:

Everything

Cons:

except the parking is a bit complicated

2026-03-26 • via Nuitee
C
Cecile • couple • ph
5
Hatte mir um diesen Preis etwas schöneres erwartet
Pros:

Die Lage

Cons:

Wäre schön wenn die Umbauarbeiten schon in der Buchung aufgeführt worden wären und die Zimmer sind auch schon in die Jahre gekommen und dann noch ein Zimmer zur Baustelle das war natürlich super um diesen Preis

2026-03-19 • via Nuitee
R
Rowena • couple • us
9
Verry satisfied
Pros:

It’s close to the business areas

Cons:

Nothing

2026-03-16 • via Nuitee
T
Tamsin • extended_group • ph
4
spacious and great location but needs a total facelift
Pros:

location was spot on, and the room was spacious enough for 3 of us

Cons:

the whole place could do with a facelift....everything is old, rooms are musty and needs a new coat of paint.

2026-03-13 • via Nuitee
M
murata • family_with_children • jp
8
Pros:

場所が便利。スタッフも親切。バスタブもあり、窓からの眺めもいい。

Cons:

家具など古くて傷んでいるところもあった。トイレはウオシュレットではないです。

2026-03-12 • via Nuitee
J
Jonee • family_with_children • gb
9
Excellent location, near restaurants and shops
Pros:

Location

2026-03-06 • via Nuitee
J
Josef • couple • at
10
Pros:

Ein außerordentliches Hotel.Wir uns gibt es kein anderes Hotel in Manila

2026-03-01 • via Nuitee
M
M • couple • au
9
Good customer service, clean rooms, big pool and jacuzzi
Pros:

* The room was spacious and cleaning services were available upon request.
* Wi-Fi around the room was accessible, however, there was poor connectivity in the restroom.
* The pool and gym services were clean and spacious.
* The security for the whole hotel was excellent.
* Staff were responsive and ready to assist with enquiries or issues.

Cons:

* The TV had cable, however, was not a smart TV and didn't have some of the more frequently used entertainment apps like YouTube or Netflix.

2026-03-01 • via Nuitee
T
Theresa • family_with_children • ph
8
2026-02-27 • via Nuitee
6
690pearlc • Family
10
Best Staff
Pros:

From the moment we walk in, we are treated not just as guests but as family. The team consistently delivers exceptional service with warmth, professionalism, and genuine attentiveness — always anticipating our needs and making us feel truly valued. Their kindness, consistency, and heartfelt care have made this our home away from home, and they feel like a second family to us. You should be incredibly proud of this team — they represent your organization with excellence, grace, and heart every single day.- kenneth, Edward, Mitty, Angela, Rafael, Earl, King, James, Elise, Garcielle, Sofia, Cher Pau, Chef Louie, Claire

2026-02-25 • via Tripadvisor
F
Feliza • extended_group • at
7
2026-02-24 • via Nuitee
G
Gina • extended_group • us
7
Over all It’s nice but short
Pros:

Its location inside the mall. The double room is nice and roomy.

Cons:

The lobby location is too far from the designated drop off. Nobody is there to help and direct guest , so we were somewhat lost.
My daughter found a cockroach roaming around the living room and kitchen. Which made us question the cleanliness of the hotel.

2026-02-22 • via Nuitee
H
H5976IDjeremiahs • Family
10
Experience ni Kuya Jem sa Ascott - Mesclun.
Pros:

Mesclun serves Balance Food from appetizer, veggies, fruits, ulam to dessers. All Personnels here have excellent customer service like Sir Edward who assists me sa pagset ng maayos na table, pagserve ng hot choco and sa pagliligpit ng mga plates & utensils.

Thanks be to God for having good experience and loobin makapagcheck-in ulit sa mga sususnod na months sa Ascott.

Alright!

2026-02-20 • via Tripadvisor
A
annagemmac2026 • Friends getaway
8
Food sharing with friends
Pros:

Good food, fine service and good ambiance

2026-02-19 • via Tripadvisor
Q
Quest31907271294 • Family
10
Great Filipino service!
Pros:

Service was great! Edward and others I didn't catch the names were friendly and helpful. Thank you for bringing out the Filipino hospitality! You all make us proud!

2026-02-17 • via Tripadvisor