Ascott Makati

Hotels
•
Ascott The Residence
8.8 (2056 reviews)
Glorietta 4, Ayala Centre , Manila , ph
+63 2 7729 8888

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Free
Children allowed
Pets allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Restaurant
See all facilities

Review Highlights

Pros:
Great Location
Helpful Staff
Cons:
Cleanliness Issues
Limited Amenities

Categories

Cleanliness
8.3
Several reviews mentioned issues with cleanliness, including dusty carpets and unclean bed sheets.
Service
9.8
Many reviews highlighted the staff's kindness and helpfulness.
Location
9.8
Frequent mentions of the hotel's great location near malls and accessibility.
Room Quality
8.8
Rooms were noted as spacious and clean, but some issues with bedding were highlighted.
Amenities
8.3
Some amenities were mentioned as lacking, such as limited pool access and food options.
Value for Money
8.3
Mixed sentiments regarding value, with several reviews suggesting the hotel did not meet expected standards for the price.
Food and Beverage
7.8
Concerns regarding limited breakfast options and mismatched descriptions.
Overall Experience
9.3
Positive feedback from multiple reviews indicating repeat customers and enjoyable stays.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-28 01:28

Property Description

Luxurious Self-Catering Apartments:
Ascott Makati offers modern self-catering apartments with stunning city views, perfect for a comfortable and independent stay.

5-Star Facilities:
Indulge in the 5-star facilities at Ascott Makati, including a spa, tennis courts, and an outdoor pool, ensuring a relaxing and enjoyable experience during your stay.

Convenient Location and Amenities:
Located in Manila's financial center, Ascott Makati provides easy access to transportation with free parking and proximity to Ayala MRT. With well-equipped kitchens, state-of-the-art fitness center, and a restaurant serving delicious meals, your every need is catered to at Ascott Makati.

Experience luxury and convenience at Ascott Makati - book your stay now for an unforgettable experience.

Important information:

For more information regarding our pet policy, please contact the property directly.This property does not accommodate bachelor(ette) or similar parties.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: MNL

Property Policies

  • Parking

    Free private parking is possible on site (reservation is not needed).

  • Internet

    WiFi is available in all areas and is free of charge.

  • Pets

    Pets are allowed. Charges may be applicable.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 6 years old stay for free when using an existing bed.
    People 12 years old and over stay for ₱ 1,950 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

Location

Guest Reviews

8.8
Based on 2056 reviews
Cleanliness: 8.3
Service: 9.8
Location: 9.8
Room Quality: 8.8
Amenities: 8.3
Value for Money: 8.3
Food and Beverage: 7.8
Overall Experience: 9.3
A
Adrien 24k • solo_traveller • au
10
Pros:

Excellent location, noe interconnected to ayala one, glorietta and embedded entryway within glorietta. Excellent value for money, spacious and love the kitchen and washer dryer.

Cons:

Could be updated to usb c charge points

2026-07-25 • via Nuitee
G
Gina • extended_group • ph
10
Exceeded our expectations. Actually had a helpers room and helpers CR. Washer and dryer
Pros:

Size of the suite. Closets. Fully stocked kitchen. Great room service.

Cons:

The jacuzzi tub in the master was filthy and unusable. The jets didn't work.
Could add a baking tray for the oven

2026-07-25 • via Nuitee
A
Angelyn • family_with_children • gu
10
2026-07-23 • via Nuitee
Z
Zeeshan Khan • solo_traveller • pk
10
Pros:

Makati is the business center of Manila. The hotel is connected to a shopping mall so food n restaurants are easily approachable. We used Grab to visit other places like SM Mall of Asia and Greenhill, therefore the location suited us. Hotel has an excellent gym. I couldnt book rooms with breakfast, not sure why, so I cant comment on breakfast options. Staff is extra cordial. Overall we loved the stay

Cons:

Nil

2026-07-21 • via Nuitee
S
Salvador • family_with_children • au
10
Great location and friendly staff
Pros:

Location was great, right at Glorietta 4 entrance. Lots of shopping and food options in the many malls.
Room was large. Staff were very friendly.

We didn't eat at the hotel buffet as we were only there for a couple of days and wanted to eat at various restaurants.

2026-07-21 • via Nuitee
P
Peter • family_with_children • mt
8
2026-07-19 • via Nuitee
B
Buddhika • couple • au
10
Absolutely convenient and comfortable
2026-07-19 • via Nuitee
C
CAROLINA • extended_group • au
7
The staff's are very accomodating from reception, F&B most especially and management.
Pros:

Breakfast not worth for those who's a small eater, not much choices or variety.

Cons:

At least variety, a bit of filipino dishes, chinese, japanese etc

2026-07-15 • via Nuitee
A
Arlenie • couple • jp
10
Pros:

Near at shopping center and restaurants.Very accomodated staff.

2026-07-14 • via Nuitee
F
Frances Angelique • couple • ph
10
2026-07-12 • via Nuitee
A
Anna Carmela • extended_group • qa
9
Very good! Will always come back!
Pros:

They are pet friendly. Location is in the center of Makati.

Cons:

Needs a little bit of renovation of rooms/facilities.

2026-07-09 • via Nuitee
A
Abdulaziz • couple • sa
8
2026-07-02 • via Nuitee
H
Hannah • couple • qa
7
Hotel right in the heart of Makati CBD
Pros:

Superb location! Can bring your pet. Mine was a small breed. 2k per night and should be 1bedroom.

Cons:

A bit outdated

2026-06-28 • via Nuitee
A
April • couple • gu
10
Staff were excellent
Pros:

Location

Cons:

Nothing applies

2026-06-25 • via Nuitee
R
Roxanne • extended_group • au
10
2026-06-24 • via Nuitee
Y
yelopsych • Family
10
Staycation at Ascott for 5 days
Pros:

I had a great experience with our family. We had spa night and the staff were super nice and helpful. Dining in at Mesclun during breakfast and afternoon coffee was so comfortable due to help of Dean. He was very accommodating and funny and nice. Thank you for making our stay very comfortable and nice. Hope to stay again here next year!

2026-06-22 • via Tripadvisor
D
DeanSJ • Family • Batangas City, Batangas Province, Calabarzon Region, Luzon
10
T'WAS A GREAT ASCOTT HOTEL FATHERS' DAY TREAT!
Pros:

I've got just one word in my experience with Ascott Makati: AMAZING!

I WAS A HOTELIER from an adjacent facility once upon a time, and I should know what service meant.

My fam and I are "Hotel–Hoppers," and I can assure you we were extremely pleased by the way we were treated- on a very important event for us (FATHERS' DAY, 21 June 2026):

1. Hotel staff was extremely helpful!

2. Facilities within reach and not one area was without an attendant!

3. Bedroom door was accidentally locked with no one inside to open it- 2x.
Called Room Service for a rescue and, voila- a staff came knocking for SOS- 2X! Kudos to the guy who went to fix it! (You could ask who it was.. Didn't get a chance to ask him, though.

4. A fam-gang member went to the outdoor basketball court within the premises, went back to the room to report that there was some sort of contest (since it was Fathers' Day).

Since all of us have a knack for basketball, we all headed to the court to try our luck.

We were given a chance by CHRISTINE JANE MARTIN to a volley of shots and we were handed tokens (that I'd rather not say for spoiler reasons 😁) which doubled the fun and excitement right after!
(You should treat her to a free night's stay - with dinner - for being very, very cordial! 🥰)

5. Parking was never a problem!*

6. Security to the entrance was extremely respectful and even guided and assisted us in our queries!

Hard rain in the late afternoon towards the evening (due to inclement weather) may have dampened our shoulders and shoes, but overall, we were never disheartened by the service and warm and cozy treatment that ASCOTT HOTEL treated us to!

*Although the Exit Cashier charged and wanted to collect a hefty sum from us on our way out. When I asserted that we were guests, she "double-checked" our validated ticket and were eventually released (within 30secs) without having to pay (HEY.. We were guests, right! 😉)

Thank you for your kindness.

We'll see you around sometime!

2026-06-22 • via Tripadvisor
D
dianacY9634AG • Friends getaway
10
Time well spent with friends!
Pros:

The staff were so nice. The room is excellent. It has amenities needed for longer staycation. The space feels like you are in your own house so my friends enjoyed our bonding time.

2026-06-21 • via Tripadvisor
M
mjb659 • Family
10
Amazing hotel experience!!
Pros:

Hotel & Mesclun staff was amazing!! Ryan, Kenneth, Riza, Dean (Supervisor), Aizel and all the amazing chefs who made our buffet breakfast such a feast, everyday!! Service was superb, professional and super friendly!!
Jenny and the Front Desk team are all top notch!! Will definitely book again!!!

2026-06-19 • via Tripadvisor
V
Vanessa • family_with_children • au
10
Excellent hotel for a family!
Pros:

Location, cleanliness, facilities and the staff were so friendly and helpful

2026-06-17 • via Nuitee