Holiday City Ltd

Very convenient location, very friendly staff but the room stunk especially in the morning due to the drains. Probably wouldn’t stay again unless in a pickle.

The property is in a good area and easy to access as it’s close to the station. Our room had a really horrible smell to it which I think the staff were aware of as every-time we came back to our room the window was open and there was a automatic squirting air freshener that went off all through the night. The walls are very thin, we could hear people in the room next door talking at 5am as if they were stood right outside our door. The pipes make awful noises all night and you can hear the street noise very loudly as the glass is only single glazed.

Decent value and functional for our need for a room for the night. Slightly cold in the room and low water pressure in the shower.

Very old and dated hotel. Ideally suited for Hyde Park hence why we used it. For a one night stop over where you are spending minimum time in the room it's ok. Bed and hot shower the basics of what you need.

Very good value, clean, friendly.

Best location and price for value. Could be more clean, but otherwise good.

the wall between room is too thin, i can even hear someone is blowing nose next door. Very noise, won't able to sleep well at night!

You get what you pay for… Light above the bed didn’t work, stains all over chair, shower had black mould, sticky bathroom floor.
Easily the worst part was the night sleep, the floors are so creaky I was kept up until 3 am by various other rooms. Got 4 hours sleep and then reception wasn’t open on time so had wait longer to check out, luckily I had left more time before my train!

The receptionist is nice but the room has bug beds. We had a lot of red dots all over our body. We expected 3 stars hotel as it but I think it’s poorer than motel in US. It’s not work as what we paid! Now we have to go pharmacy to buy anti cream for our huge red dots!!

Over all is good, it wasjust that the neighbor room closes their door in a very noisy manner and we can hear them banging.

A basic room. If you're just looking for a bed, it's an option.
The toilet flush was broken, the sink is clogged, the beds are very uncomfortable (you can feel the springs), the bed sheets are old (they have bobbles). The room was clean but I would wipe down surfaces, yourself.

The cleaner or one of the hotel staff came into our room around 9am (did not knock beforehand) to tell us we need to check out while we were still in bed and check out isn't until 11am.

There is an available iron if you need it but it cannot be used in your room.
Stairs are like standard house stairs so keep that in mind when thinking about what luggage you will have.

However, it's so close to Oxford Circus, Edgware Rd, Hyde Park and Marble Arch.

Saying this, i would spend another £50-70 per night and stay elsewhere

Worst hotel I stayed in my life so far. Avoid this hotel by all means. The window doesn’t close properly and i was shivering in cold. They don’t turn on the heat until 3pm. I have cold and flu by staying there. Also a bad headache. Ruined my trip to the UK! AVOID AVOID AVOID!

Check reviews for this hotel across other booking platforms before making a reservation! I should have done this and would have been aware before booking that bedbugs are an issue.

Exceelwnt members of staff but hotel barely a step above hostel. Cheap stay but not great. Smelt of old stale tabacco, multiple burns in carpet, really thin walls, but at least i know the people next door had fun. Tv control didnt work, wifi decided which device it was working on, never worked on my laptop and occasionally on my phone. Felt like a halfway house with the metal door tgat closed over reception. Not great.

Basic accomodation but good value for the price

I couldn’t take a shower! Very bad! I want my money back! It was the most terrible hotel I have stayed in my life! I will never book hotel grom Expedia!! There was a heater in the room, some area covered for a bathroom 😀😀😀 And heater couldn’t heat the water! Like a joke 👎👎👎👎👎👎👎👎👎👎👎👎👎

The bed full with bedbugs, and unpleasant smell from the hair dryer

I was delighted to have been told that I did not need to share toilet as the booking was a deluxe room. However, I think the sheets being reused as well as the duvet covers and pillow cases. The most disgusting part was when I found 2 bed bugs on the single bed. I told reception and was reassured that it will be escalated. Kindly make sure you have followed the standard of cleanliness especially we just got out from pandemic and flu season is around the corner as well as the bed bug issues in London.

The receptionists were excellent.

Very friendly & pleasant staff; Reception allowed early check in so that was really helpful.
Location is fantastic, stones throw from Marble Arch & Oxford St.
Quiet, comfortable sleep.
Room was basic but, it was clean, tidy & had everything we needed.
Would stay agin. Thanks