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Facilities
Property facilities
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Fitness facilities (surcharge)
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Non-smoking rooms
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Air conditioning
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Restaurant
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Room service
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Family rooms
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Lift / Elevator
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Safety deposit box
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Fax/photocopying
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Facilities for disabled guests
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Hot tub/Jacuzzi
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Wheelchair accessible
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Staff adhere to local safety protocols
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Guest rooms disinfected between stays
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Cleaning standards that are effective against Coronavirus
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Physical distancing rules followed
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Hand sanitizer in guest room and key areas
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First aid kit available
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Sanitized tableware & silverware
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Contactless check-in/check-out
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Shared stationery like menus, pens are removed
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Guest room sealed after cleaning
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Physical distancing in dining areas
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Screens / Barriers between staff and guests for safety
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Face masks for guests available
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Front desk (limited hours)
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Free wired internet
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Fitness facilities (surcharge)
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Internet access
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Reception hall
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Exercise/lap pool
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Swimming nearby
Review Highlights
Categories
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Property Description
Luxurious Accommodations
Experience comfort and convenience at Hilton Garden Inn Jacksonville Orange Park. Relax in spacious rooms equipped with modern amenities like a flat-screen TV, free WiFi, and a cozy work desk.
Delicious Dining Options
Savor delectable meals at the on-site Great American Grill, serving breakfast, lunch, and dinner daily. For a quick bite or late-night cravings, visit the 24-hour Pavilion Pantry. Room service is also available for a more private dining experience.
Prime Location
Conveniently situated just 8 minutes from Jacksonville Naval Complex, our hotel offers easy access to nearby attractions like Orange Park Mall and Timuquana Country Club. With Jacksonville International Airport a short drive away, your journey begins seamlessly at Hilton Garden Inn Jacksonville Orange Park.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Property Policies
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Internet
WiFi is available in all areas and is free of charge.
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Parking
No parking available.
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Children and extra bed policy
Children of any age are allowed.
Children up to and including 17 years old stay for free when using an existing bed.
You haven't added any cots.
You haven't added any extra beds. -
Pets
Pets are not allowed.
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Groups
When booking more than 9 rooms, different policies and additional supplements may apply.
Location
Guest Reviews
Location was close to our destination.
Road noise was terrible, kept me awake through the night and the TV did not work.
Location proximity to Cracker Barrell
Very poor selection in their marketplace of food and the fact they had no bottled water in their cooler.
Very Clean, friendly staff, comfortable beds, well maintained room and dog friendly.
Liked it all
Super clean, extremely friendly helpful staff. The bed was very comfy.
The tv wouldn't turn on for the first 2-3 nights. Front desk claimed it was the internet, but that can't be true because the internet wouldn't stop the tv from turning on. Traveled with others and their tvs also didn't work, but talking with people in the lobby they had working tvs. Phones in the room also did not work, in no one's room we talked to. Hot tub was the same temperature as the pool, freezing cold. The waitress at the restaurant apparently had an episode and was replaced with someone from the Hampton Inn next door. She tried her best, but was overwhelmed. Manager was apparently very new. Diamond food and beverage credit was not applied to account and front desk staff claimed that wasn't a thing. Had to get manager involved to fix the issue. Food ordered at restaurant was placed on wrong tabs (coworkers) and couldn't be fixed. The potential is there, but this hotel needs some serious management and training.
Convenience
Nothing
I loved the staff , but the owners need to put seats for the registration desk employees to be able to sit on a bar stool during there 8 hour shift . I saw several loyal employees doing a great job , standing without anyone awaiting to register . It would be a reasonable accommodation to allow for two bar stools so that the employees could sit when not busy
Liked Everything except the hot tub was broken and i wish I was informed as this was a reason we picked one with a hot tub
Hot tub broken but not informed until check in
We spent two nights here and were very satisfied. The staff was friendly and attentive. Our room was clean and bed was comfortable. Kudos to Amy, our server for breakfast. She was a true gem, efficient, kind, friendly, it was a great way to start our day!
I didn’t eat anything
The TV didn’t work well
Good location
The room was not clean. Lots of mold on the bathroom floor grout seriously impacted my allergies. Room was not serviced on 2nd day as per normal.
My mistake. Booking rooms for my next several weeks trips, i'm a Hilton Diamond so booking multiple Hilton properties and booked this one for the wrong dates by mistake. I contacted the front desk within 45 minutes of booking the property and was told that since it was past the date to cancel i would not be able to cancel. I explained the mistake and asked if they could work with me and they refused. Poor way to treat your Diamond member customers. i'll avoid this property in the future.
Clean
TV was going out
Everything
N/a
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