Hilton Garden Inn Jacksonville Orange Park

Hotels
•
Hilton Garden Inn
8.4 (196 reviews)
145 Park Avenue , Orange Park , US
+1 904-458-1577

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Children allowed

Facilities

WiFi available
Free WiFi
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Restaurant
Room service
Business center
See all facilities

Review Highlights

Pros:
Friendly, helpful staff (multiple shout-outs)
Generally clean rooms and facilities (many positive mentions)
Comfortable beds
Complimentary coffee and fruit
Good bartending/service (Amy, Sam, Debrah)
Quiet stays reported
Rooms with microwave and mini-fridge
Cons:
Roaches/pest sightings and reports of insecticide fumes
Advertised hot tub out of service
Pool area maintenance issues (bugs, overflowing trash)
Noisy air conditioning units
In-room appliance failures (coffee maker, icebox) and blackout blind issues
Breakfast not included / perceived as overpriced ($14.99)
Occasional language/communication issues with housekeeping

Categories

Cleanliness
7.3
Many guests praised clean rooms and facilities, but multiple serious complaints about roaches, insecticide fumes, pool debris and overflowing trash lowered the cleanliness perception.
Service
9.8
Staff repeatedly described as smiling, friendly and very helpful with several shout-outs (Amy, Sam, Debrah); a few communication issues and a poor front-desk response to a roach report were noted but overall service is a strong positive.
Location
9.5
Mentioned as convenient for wedding plans and generally framed positively by guests.
Room Quality
7.6
Guests liked comfortable beds and rooms with microwave/mini-fridge, but reported noisy AC units, non-working coffee maker/icebox, blackout blind/control failures and pest sightings in some rooms.
Amenities
8.3
Complimentary coffee/fruit appreciated and bartending/service praised; however advertised hot tub was out of service and pool maintenance/bugs and overflowing pool-area trash were reported.
Value for Money
7
Several guests complained about paying $14.99 for breakfast and restrictive 'complimentary' water policy for member tiers, reducing perceived value.
Food and Beverage
9.3
Bartenders and on-site beverage service received high praise; complimentary coffee/fruit and some positive breakfast comments offset complaints about breakfast not being included or perceived as overpriced.
Overall Experience
8.4
Most stays described as pleasant, clean and quiet with excellent staff; a subset of severe issues (pest problems and related handling) produced very negative experiences for some guests, resulting in a mixed but generally positive overall impression.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:20

Property Description

Luxurious Accommodations
Experience comfort and convenience at Hilton Garden Inn Jacksonville Orange Park. Relax in spacious rooms equipped with modern amenities like a flat-screen TV, free WiFi, and a cozy work desk.

Delicious Dining Options
Savor delectable meals at the on-site Great American Grill, serving breakfast, lunch, and dinner daily. For a quick bite or late-night cravings, visit the 24-hour Pavilion Pantry. Room service is also available for a more private dining experience.

Prime Location
Conveniently situated just 8 minutes from Jacksonville Naval Complex, our hotel offers easy access to nearby attractions like Orange Park Mall and Timuquana Country Club. With Jacksonville International Airport a short drive away, your journey begins seamlessly at Hilton Garden Inn Jacksonville Orange Park.

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: JAX

Location

Guest Reviews

8.4
Based on 196 reviews
Cleanliness: 7.3
Service: 9.8
Location: 9.5
Room Quality: 7.6
Amenities: 8.3
Value for Money: 7
Food and Beverage: 9.3
Overall Experience: 8.4
D
Denise • couple • us
10
Pros:

Smiling and friendly staff. Helped you with all your needs. We continued our stay 2 times it was very easy and didn't have to change rooms. Rooms and facilities were very clean.

Cons:

I can't think of anything I didn't like.

2026-10-28 • via Nuitee
D
David • couple • us
9
2026-10-24 • via Nuitee
D
David • couple • us
3
Pros:

There was a hot tub advertised but it had been deained and out of service for over a month very misleading advertising.

Cons:

There was a hot tub advertised but it had been drained and out of service for over a month very misleading advertising.

2026-10-22 • via Nuitee
C
Charles • couple • us
10
N/A wonderful place
Pros:

No

Cons:

Safe/ clean Restaurant.mall beautiful place stay

2026-10-15 • via Nuitee
A
Alexus • solo_traveller • us
10
Pros:

Quite

Cons:

Nice everyone was nice

2026-10-12 • via Nuitee
R
Regina • couple • us
10
Love the Hilton!
Pros:

Amy was amazing as the step in bartender. She was hustling with the large group we had that evening. She deserves a huge shout out for making us all feel invited.

Cons:

Convenient to our weekend wedding plans.

2026-10-08 • via Nuitee
D
Dorothy • solo_traveller • us
10
2026-09-17 • via Nuitee
B
Brittany • couple • us
10
Amazing perfect wonderful
Pros:

Everything

Cons:

Nothing

2026-09-14 • via Nuitee
C
crews • solo_traveller • us
2
Hilton garden inn bad news
Pros:

Location

Cons:

Roaches in my room. Not a Roach many Roaches told the front desk asked for another room. Was told mr.crews this is Florida there is going to be Roaches Was sent an email asking if they could spray bug killer in my room before I answered they sprayed my room so now we get breath bug spray fumes and put up with Roaches also no exhaust fan in the bathroom ,icebox didn't work. This is totally unacceptable. I WILL NOT BE STAYING AT ANOTHER HILTON GARDEN INN. THE WORSE EXPERIENCE I'VE EVER HAD COULD NOT SLEEP BECAUSE OF BUGS MY WIFE HAS BREATHING PROPLEMS AND HAD TO BREATH FUMES FROM INSECTSIDE. MAYBE I SHOULD CALL MY ATTORNEY NOT SURE.

2026-08-25 • via Nuitee
Z
Ziasia • couple • us
10
Perfection!
Pros:

Everything!

Cons:

Nothing.

2026-08-10 • via Nuitee
Z
Ziasia • couple • us
10
Clean, simple, and welcoming.
Pros:

Staff was friendly and very helpful.

Cons:

Absolutely nothing. Everything was perfect!

2026-08-10 • via Nuitee
B
Barbara • couple • us
10
Great!!!
Pros:

Good breakfast very nice staff

Cons:

Everything was ok

2026-08-03 • via Nuitee
S
Steven • family_with_children • us
10
2026-07-22 • via Nuitee
B
Brown • solo_traveller • us
10
2026-07-12 • via Nuitee
D
DR IVONNE • solo_traveller • us
10
2026-07-02 • via Nuitee
D
DR IVONNE • solo_traveller • us
10
2026-06-29 • via Nuitee
D
Donald • solo_traveller • us
10
Awesome
Pros:

Clean and quiet

Cons:

Nothing, everything was great

2026-06-29 • via Nuitee
D
Donna • couple • us
7
Overall, our stay was pleasant.
Pros:

We did not have the breakfast as it was not included in my booking. We did enjoy the complimentary coffee and fruit, thank you! The bed was very comfortable.
The staff were all very pleasant and accommodating.

Cons:

The coffee maker in our room did not work, so we had to go downstairs for our morning coffee and bring it back to our room. I also did not appreciate the tag on the two bottles of water saying "complimentary", but then in the small print it is only for Silver-rated members, not the every day guest. We did have an unidentified bug crawling on the ceiling that we had to eliminate, but other than that, the room was very clean.

2026-06-29 • via Nuitee
H
Heather • couple • us
8
Overall the friendly staff made the stay enjoyable.
Pros:

Very clean and staff was friendly.

Cons:

Hallways smelled like wet dog and fans were blowing. It was hot in the hallway. Air conditioning unit in the room was very loud.

2026-06-22 • via Nuitee
J
Jenn Lynn • solo_traveller • us
10
2026-06-21 • via Nuitee