Free
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
See all facilities

Review Highlights

Pros:
Friendly staff
Great location
Spacious rooms
Good value for money
Cons:
Cleanliness could improve
Breakfast does not meet high expectations

Categories

Cleanliness
8.33
Some reviews mentioned cleanliness issues. One concern was that the toilet didn't have a bidet and another noted noise from the elevator.
Service
9.3
Overall sentiment is positive, with many mentions of friendly and helpful staff.
Location
9.34
The hotel is conveniently located near Panmen, which is a highlight for guests.
Room Quality
8.79
Rooms are spacious and well-furnished, though some minor noise issues were noted.
Amenities
8.82
General amenities are good; however, there were complaints about the availability of laundry machines.
Value for Money
9.28
Guests felt that the pricing and discounts offered during their stay provided good value.
Food and Beverage
8.83
Breakfast was described as good but some guests expected it to match a 5-star standard.
Overall Experience
9.3
Most guests had a very positive experience and expressed a desire to return.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-08 08:01

Property Description

Luxurious Oriental Oasis

Exquisite Accommodations: Immerse yourself in traditional Chinese décor surrounded by tranquil Oriental gardens. Each room at Pan Pacific Suzhou is equipped with modern amenities for a comfortable stay.

Relaxation and Recreation: Take a dip in one of the two swimming pools, unwind with a spa massage, or keep fit at the fitness centre. Explore the city with ease using the hotel's convenient ticket service and day trip arrangements.

Culinary Delights: Indulge in a variety of cuisines at the three upscale restaurants, including authentic Chinese dishes and a noodle restaurant. Start your day with a delicious buffet breakfast to fuel your adventures.

Experience luxury and convenience at Pan Pacific Suzhou - book your stay now for an unforgettable getaway!

Important information:

Pan Pacific Suzhou Hotel is only separated by one Gate with Panmen Gate Scenic Area.
Guests of the hotel can enter Panmen Gate Scenic Area for free with our hotel room card.
Guests staying at the hotel can enjoy a trip to the national 4A Panmen Gate Scenic Area.Swimming pool: Closed from Thu, Oct 1, 2026 until Mon, May 31, 2027
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: SHA

Location

Guest Reviews

9
Based on 1591 reviews
Cleanliness: 8.33
Service: 9.3
Location: 9.34
Room Quality: 8.79
Amenities: 8.82
Value for Money: 9.28
Food and Beverage: 8.83
Overall Experience: 9.3
R
Røstgård • family_with_children • no
9
2026-08-29 • via Nuitee
M
Melissa • couple • au
10
Best experience ever! A haven in a large city!
Pros:

This hotel was one of the best experiences I have ever had. It was our first time in China. The staff helped with metro cards, booking events, washing etc etc!!! Jason even got the zip on my bag fixed within hours. Julie, Angela and every one we spoke with provided exceptional service!

Cons:

Nothing!!

2026-08-28 • via Nuitee
O
Ombeline • couple • fr
10
Pros:

It was awesome, the food, the accomodation, the location were perfect

2026-08-28 • via Nuitee
L
Laurent • couple • fr
8
Excellente expérience à Suzhou
Pros:

Le petit déjeuner

Cons:

Les échanges en anglais laborieux

2026-08-28 • via Nuitee
L
Lian • extended_group • my
7
Reasonable
Pros:

Beautiful layout

Cons:

Away from shop

2026-08-27 • via Nuitee
T
Tubin • family_with_children • us
10
2026-08-27 • via Nuitee
E
Elisa • couple • it
10
Eccellete
Pros:

Personale ottimo inglese e gentilissimi tutti super disponibili, camere spaziose e struttura stupenda con piscina all aperto inclusa e parco con giardini a tema e laghetto! Un sogno ad occhi aperti!

2026-08-26 • via Nuitee
E
Elisa • couple • it
10
ECCELLENTE
Pros:

Hotel esclusivo, con colazione molto abbondante e completa! Piscina e parco interni davvero superlativi! Personale che parla benissimo inglese e molto disponibili!

2026-08-25 • via Nuitee
E
Elisa • couple • it
10
2026-08-25 • via Nuitee
V
Vincenzo • family_with_children • it
8
2026-08-25 • via Nuitee
H
hubin • family_with_children • cn
10
2026-08-25 • via Nuitee
E
Elisa • couple • it
10
2026-08-25 • via Nuitee
E
Elisa • couple • it
10
2026-08-25 • via Nuitee
C
Ching Ju • extended_group • tw
10
2026-08-24 • via Nuitee
C
Ching Ju • extended_group • tw
10
Pros:

很好

2026-08-24 • via Nuitee
林 • couple • tw
10
2026-08-23 • via Nuitee
L
Le • extended_group • vn
10
Thật dễ chịu và đầy đủ
Pros:

Wiew tuyệt
Vời
Sảnh rộng

Cons:

No

2026-08-23 • via Nuitee
S
Samantha • solo_traveller • it
10
Pros:

Struttura grande con ampi spazi verdi che trasmettono un atmosfera rilassante in un ambiente elegante. Camera ampia, super pulita e ben accessoriata con diversi comfort (ciabatte , spazzolino, rasoio..). Acqua e bibite a disposizione nel frigo bar. Per raggiungere i maggiori punti di interesse è comoda la metro ma è molto conveniente e comodo anche il taxi.

2026-08-22 • via Nuitee
P
Peng Tean • extended_group • my
10
Great hotel and value for money
Pros:

Design of hotel very good like Suzhou structure style. Free entrance to 盘门景区。 staff very friendly. Great location

Cons:

Nope

2026-08-22 • via Nuitee
R
Robert • solo_traveller • sk
9
Pros:

starsi, o to viac krasny hotel, jazierka, striesky, bazen in aj out, snaziva obsluha, realna talianska restika, capovane talianske pivo, vyborne vina, realne steaky, carbonara vzhladom na lokalitu tiez bez vycitky.. chcel som ist aj dalsi den, ale do IT idem o mesiac, tak som bol street food.. bez vycitiek, netreba vahat

2026-08-22 • via Nuitee