Free
Children allowed

Facilities

Offsite parking discounted rates available
Clubhouse
Fitness facilities (surcharge)
Parking
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Room service
Terrace
See all facilities

Review Highlights

Pros:
Friendly staff
Great location
Spacious rooms
Good value for money
Cons:
Cleanliness could improve
Breakfast does not meet high expectations

Categories

Cleanliness
8.33
Some reviews mentioned cleanliness issues. One concern was that the toilet didn't have a bidet and another noted noise from the elevator.
Service
9.3
Overall sentiment is positive, with many mentions of friendly and helpful staff.
Location
9.34
The hotel is conveniently located near Panmen, which is a highlight for guests.
Room Quality
8.79
Rooms are spacious and well-furnished, though some minor noise issues were noted.
Amenities
8.82
General amenities are good; however, there were complaints about the availability of laundry machines.
Value for Money
9.28
Guests felt that the pricing and discounts offered during their stay provided good value.
Food and Beverage
8.83
Breakfast was described as good but some guests expected it to match a 5-star standard.
Overall Experience
9.3
Most guests had a very positive experience and expressed a desire to return.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-08 08:01

Property Description

Luxurious Oriental Oasis

Exquisite Accommodations: Immerse yourself in traditional Chinese décor surrounded by tranquil Oriental gardens. Each room at Pan Pacific Suzhou is equipped with modern amenities for a comfortable stay.

Relaxation and Recreation: Take a dip in one of the two swimming pools, unwind with a spa massage, or keep fit at the fitness centre. Explore the city with ease using the hotel's convenient ticket service and day trip arrangements.

Culinary Delights: Indulge in a variety of cuisines at the three upscale restaurants, including authentic Chinese dishes and a noodle restaurant. Start your day with a delicious buffet breakfast to fuel your adventures.

Experience luxury and convenience at Pan Pacific Suzhou - book your stay now for an unforgettable getaway!

Important information:

Pan Pacific Suzhou Hotel is only separated by one Gate with Panmen Gate Scenic Area.
Guests of the hotel can enter Panmen Gate Scenic Area for free with our hotel room card.
Guests staying at the hotel can enjoy a trip to the national 4A Panmen Gate Scenic Area.Swimming pool: Closed from Wed, Oct 1, 2025 until Sun, May 31, 2026

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: SHA

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Pets

    Pets are not allowed.

  • Parking

    Free private parking is possible at a location nearby (reservation is not needed).

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 17 years old stay for free when using an existing bed.
    People no matter the age stay for CNY 258 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

9
Based on 1429 reviews
Cleanliness: 8.33
Service: 9.3
Location: 9.34
Room Quality: 8.79
Amenities: 8.82
Value for Money: 9.28
Food and Beverage: 8.83
Overall Experience: 9.3
S
Stefano • solo_traveller • de
10
2026-06-06 • via Nuitee
K
Kim • solo_traveller • us
10
We love the structures. The staffs were very helpful.
Pros:

Very much

Cons:

None

2026-06-05 • via Nuitee
S
Sanjay • family_with_children • us
9
Great value, worth a stay.
Pros:

Hotel itself is large and very nice. Lots of amenities like a kids play area, laundry, and access to the Panmen garden. Room was spacious and clean.

Cons:

Limited wi-fi reach and for some reason, our AC wasn’t working inside the room.

2026-06-04 • via Nuitee
S
Shan Shan • extended_group • gb
10
Superb in every way. Highly recommended. Will return next time.
Pros:

Beautiful hotel in a prime location. Friendly and helpful staff. 美丽的酒店。位置优越。店员非常友好。Martin 丁，在大堂的讲解，对苏州和酒店的介绍都非常详细、精彩。Hotel greets my mum with a beautiful birthday cake 🎂😊. Thank you.
Mr He 何立军，always greets us with a warm smile. He works diligently and very friendly. Keep smile, Mr He. 总是以温暖的笑容问候我们，给我们带来如家的感觉。他工作认真、负责，房间清理的好。 贵酒店会因以有何先生这样的职工为荣。

2026-06-04 • via Nuitee
T
Tomasz • couple • cn
8
Good hotel (with some room for improvement).
Pros:

Balcony (facing nice water feature) - essential in such climate to relax after a day of sightseeing with a glass of wine (although such an idea has been really promoted by the hotel’s management, see below).
Hotel next to a beautiful “scenic area” and integrated into city walls, close to the canal.

Cons:

No balcony furniture provided (squeezing a chair to sit there has been a challenge). But we know al fresco living/dining/drinking isn’t the local thing.
There was nowhere to eat a meal around the hotel on Sunday afternoon. Had to go to the neighbouring hotel, where they had primarily lobsters (to be consumed in a dingy cellar, of course).
The outdoor swimming pool was to be open des from June to October but it was still being cleaned on 1-2 June. It would be very welcomed proposition, given the scorching heat.

2026-06-03 • via Nuitee
A
Anabela • couple • pt
10
2026-06-03 • via Nuitee
Y
YI • couple • sg
7
It’s nice to stay here once.
Pros:

The hotel’s garden-style scenery

Cons:

The TV signal is very poor.

2026-06-03 • via Nuitee
Яна • couple • ru
10
2026-06-03 • via Nuitee
S
Shan Ju • couple • my
10
Thanks for the birthday deco and surprise us with a birthday cake. Really felt the warm and kind gesture from the hotel
Pros:

The hotel is very pretty, the view of the hotel is excellent

2026-06-02 • via Nuitee
W
william • couple • us
10
2026-06-02 • via Nuitee
A
Alexandra • couple • be
9
2026-06-01 • via Nuitee
Y
Yuliana • extended_group • id
10
2026-06-01 • via Nuitee
S
Su Lin • extended_group • my
10
Beautiful gardens and Hanfu experience was fun!
Pros:

Nice hotel architecture with its beautiful gardens.

Our room booking came with a complimentary Hanfu Experience which enticed us to sign up for a full photography + hair & makeup service with the Wu Palace Hanfu Experience Center. Was a highlight of our trip with our toddler also getting to don a little hanfu outfit. The photographer was top notch, directing us with poses and bringing us to the beautiful locations within the hotel grounds as well as the adjoining Panmen scenic area. Super efficient services with us getting all the edited photos in our mailbox in just a few hours. Highly recommend!

2026-06-01 • via Nuitee
J
Julia • solo_traveller • ae
9
2026-05-31 • via Nuitee
N
Ninh • couple • au
8
Comfortable hotel but needs refurbishment soon.
Pros:

Large, historical hotel property next to one of Suzhou’s must see historical sights.

Cons:

Given it’s a large hotel, noise level is excessive particularly in the lobby. It’s getting a bit dated which needs refurbishment. Cleaning staff needs to be more attentive, for example, there were dust and hairs behind washroom’s open door, when it’s closed, one can see the floor was not vacuumed.

2026-05-31 • via Nuitee
M
Molly • solo_traveller • gb
10
Hotel was so beautiful I barely wanted to leave
Pros:

Just about everything! The hotel was excellent and by far the most beautiful place I’ve ever stayed at, especially the gardens.

Cons:

Had trouble getting the Wi-Fi to work.

2026-05-31 • via Nuitee
I
Ioana • solo_traveller • ro
10
Pros:

The hotel is absolutely gorgeous, huge property with a lovely inside yard and adjacent to the lovely Pannem park (especially in the evenings! Everything is lighten up and I even saw a light show projected on the pagoda), which is free for the guests of the hotel. The staff is very nice, the breakfast has a big variety of food but limited on the western side. The rooms are spacious and very well decorated. Everything is super comfy. The hotel is not centrally located, so you'll have to Didi in many places but it was worth it to stay at this hotel

Cons:

Nothing, everything was great

2026-05-31 • via Nuitee
F
Felix Alexander • couple • de
5
2026-05-30 • via Nuitee
K
Krystal • family_with_children • au
10
Pros:

Perfect place to stay for a family. The beds were so comfortable that I am now going to buy a new bed to match the comfort at home. The bathroom was beautiful with two lovely baths one in each bathroom the kids loved the hotel and gardens it was our favourite place to stay.

2026-05-30 • via Nuitee
K
Krystal • couple • au
10
Pros:

This hotel was our favourite place to stay on our trip to China, it is exceptional, absolutely stunning.

2026-05-30 • via Nuitee