Free
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
See all facilities

Review Highlights

Pros:
Friendly staff
Great location
Spacious rooms
Good value for money
Cons:
Cleanliness could improve
Breakfast does not meet high expectations

Categories

Cleanliness
8.33
Some reviews mentioned cleanliness issues. One concern was that the toilet didn't have a bidet and another noted noise from the elevator.
Service
9.3
Overall sentiment is positive, with many mentions of friendly and helpful staff.
Location
9.34
The hotel is conveniently located near Panmen, which is a highlight for guests.
Room Quality
8.79
Rooms are spacious and well-furnished, though some minor noise issues were noted.
Amenities
8.82
General amenities are good; however, there were complaints about the availability of laundry machines.
Value for Money
9.28
Guests felt that the pricing and discounts offered during their stay provided good value.
Food and Beverage
8.83
Breakfast was described as good but some guests expected it to match a 5-star standard.
Overall Experience
9.3
Most guests had a very positive experience and expressed a desire to return.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-08 08:01

Property Description

Luxurious Oriental Oasis

Exquisite Accommodations: Immerse yourself in traditional Chinese décor surrounded by tranquil Oriental gardens. Each room at Pan Pacific Suzhou is equipped with modern amenities for a comfortable stay.

Relaxation and Recreation: Take a dip in one of the two swimming pools, unwind with a spa massage, or keep fit at the fitness centre. Explore the city with ease using the hotel's convenient ticket service and day trip arrangements.

Culinary Delights: Indulge in a variety of cuisines at the three upscale restaurants, including authentic Chinese dishes and a noodle restaurant. Start your day with a delicious buffet breakfast to fuel your adventures.

Experience luxury and convenience at Pan Pacific Suzhou - book your stay now for an unforgettable getaway!

Important information:

Pan Pacific Suzhou Hotel is only separated by one Gate with Panmen Gate Scenic Area.
Guests of the hotel can enter Panmen Gate Scenic Area for free with our hotel room card.
Guests staying at the hotel can enjoy a trip to the national 4A Panmen Gate Scenic Area.Swimming pool: Closed from Thu, Oct 1, 2026 until Mon, May 31, 2027
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: SHA

Location

Guest Reviews

9
Based on 1591 reviews
Cleanliness: 8.33
Service: 9.3
Location: 9.34
Room Quality: 8.79
Amenities: 8.82
Value for Money: 9.28
Food and Beverage: 8.83
Overall Experience: 9.3
L
Layla • couple • ae
9
Acation
Pros:

The size of the room
Price

Cons:

Breakfast the refill of the items was very slow, most of the time there was no available options because of the delay

2026-10-24 • via Nuitee
E
Emilie • family_with_children • hk
8
Pros:

Hotel gigantesque immanquable au sud de Suzhou. Tres pres du Panmen scenic area a voir (entrees gratuites avec les cartes des chambres)
Joli lieu

Cons:

La.piscine exterieure etait fermee des octobre (la temperature aurait pourtant permis de se baigner). La piscine interieure est beaucoup moins sympa
Chambres au rez de chaussée moins sympa (humidite, manque de luminosite)

2026-10-23 • via Nuitee
Y
Yaocheng • couple • au
10
Beautiful
Pros:

Quite possibly the most gorgeous hotel we have stayed at. The grounds themselves were breathtaking and the view we had was so lovely. It felt very peaceful and relaxing here. The room was comfortable and clean, everything we needed for our 2 night stay.

Cons:

It was confusing to navigate around because of the set up, definitely got lost a few times. We also weren't allowed to use the outdoor swimming pool which was disappointing as it was a beautiful day and it was far too warm in the indoor swimming pool room to be in there.

2026-10-21 • via Nuitee
E
Eng Guan • couple • us
9
A lovely hotel to stay.
Pros:

Very nice looking hotel.

2026-10-21 • via Nuitee
U
umberto • family_with_children • ae
10
Excellent stay in the heart of Suzhou, and with a traditional yet luxurious style
Pros:

Location, architecture and style, room size

Cons:

Indoor pool could be improved

2026-10-18 • via Nuitee
S
Sara • solo_traveller • se
4
Pros:

Frukosten var ok.

Cons:

Hotellet känns slitet. Vårt rum luktade cigarettrök och ACn lät mer än den kylde.

2026-10-18 • via Nuitee
Y
YILIN • couple • sg
10
Pros:

Very pleasant stay with my mom over the weekend! Close to Pan Men and traditional Chinese decoration. Polly and Wang Lu are super kind to help us out over the stay!

2026-10-18 • via Nuitee
K
Kee Lam • solo_traveller • sg
9
Pros:

Garden

2026-10-17 • via Nuitee
Q
Qi • family_with_children • au
9
2026-10-16 • via Nuitee
M
Markus • couple • ae
10
2026-10-15 • via Nuitee
A
Azim • couple • ch
8
Suzhou is a wonderful town to visit, the old and the new with very good restaurants. Suzhou Museum i
Pros:

Very good Chinese restaurant.

Cons:

Very small room

2026-10-15 • via Nuitee
佳芳 • solo_traveller • tw
10
2026-10-15 • via Nuitee
I
Isabelle • couple • fr
5
Pas honnête
Pros:

Ils n’ont pas remboursé le déposit ( caution): 70€ et manager odieuse

Cons:

Pas de remboursement alors qu’ils s’y était engagé.

2026-10-13 • via Nuitee
P
Paul • extended_group • us
9
Wish we had more time, beautiful gardens, sprawling hotel,
Pros:

Location, panmen area nice, noodle restaurant. Rooms especially bathrooms were well designed. Art beautiful. Two ladies at concierge -
Jiang and also lady who help me pack a fragile object were great. Signs and info good.

Cons:

Better English capabilities would be preferred.

2026-10-11 • via Nuitee
K
Kay • solo_traveller • us
8
Really Nice Hotel
Pros:

We Loved our beautiful garden room. It was stunning and restful. The hotel is very large with several pocket gardens where we took lots of photos. The staff helped us reach some lovely gardens and scenic areas in Suzhou. We ate twice at the Italian restaurant, Sun Rays, with impeccable service and quality. Don't miss the 7:30 pm
show at Panmen garden --wow! The entire garden is lighted. It's very special

Cons:

The breakfast was not that good for such a quality hotel. Coffee was cool out of the machine. Only cold milk provided, not hot. The breakfast goodies were bland and recycledfrom the previous day. We were apparently too early one morning for an omelet. The next morning, the designated omelet cook seemed unwilling but eventually turn out decent ones
The other restaurant was also very disappointing with food quality.

2026-10-11 • via Nuitee
M
Margot • extended_group • nz
8
Old school splendor with magnificent gardens!
Pros:

We love this old school hotel with its beautiful architecture and magnificent gardens. Each time we stay here there is something interesting happening and it continues to amaze us just how beautiful the surroundings are. There is a great bakery just along the road where you can get takeout and the sushi in the upstairs bar is amazing!

2026-10-07 • via Nuitee
F
Frieder • couple • de
9
2026-09-19 • via Nuitee
A
Axel • couple • de
8
Perfekt mit Abstrichen.
Pros:

Es war sehr sauber - Frühstück und Abendessen waren sehr umfangreich und geschmacklich nahezu perfekt.

Cons:

Es gab Personal welches wirklich sehr bemüht war es gab aber auch Mitarbeitende die eher lustlos unterwegs waren.

2026-09-19 • via Nuitee
E
Elena • solo_traveller • it
9
Tutto bene, piacevole
Pros:

Gentilezza dello staff. Architettura dell albergo.

Cons:

La colazione. Suggerisco di ampliare la selezione dei dolci europe (i pancakes potrebbero essere una aggiunta gradevole) nonché i formaggi

2026-09-18 • via Nuitee
N
NAN YEH • couple • es
6
Pros:

Arquitectura

Cons:

No hay nada alrededor de servicios . Los restaurantes con muy poca oferta

2026-09-18 • via Nuitee