Eurostars Palacio Buenavista

Hotels
•
Eurostars Hotels
9 (2327 reviews)
Los Concilios de Toledo, 1 , Toledo , ES

Paid
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Restaurant
See all facilities

Review Highlights

Pros:
Great location and room quality
Excellent cleanliness and amenities
Cons:
Limited dinner menu options
Occasional slow service

Categories

Cleanliness
9.39
Multiple reviews mention cleanliness positively, indicating high standards.
Service
8.86
Positive comments about staff, though some noted slow service during meals.
Location
8.4
Some reviews mentioned the location is a bit far from the center.
Room Quality
9.35
Rooms described as large, comfortable, and well-maintained.
Amenities
9.38
Praise for spa facilities and overall hotel amenities.
Value for Money
8.84
Generally positive but some insights on location affecting value.
Food and Beverage
8.39
Dinner menu noted as limited despite a good breakfast experience.
Overall Experience
9.36
Overall a positive experience with a strong likelihood of repeat visits.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-11 09:35

Property Description

Historic Elegance: Eurostarts Palacio Buenavista seamlessly blends modern comfort with the charm of a 16th century palace, offering a unique stay in Buenavista.

Luxurious Amenities: Indulge in the fully-equipped rooms, pamper yourself at the outstanding Spa, and soak up the sun by the open-air swimming pool. Additionally, make use of the 14 modern function rooms and savor traditional Spanish cuisine at the restaurant.

Local Experiences: Explore the elegant gardens, sample regional flavors at nearby vineyards, and don't forget to visit the UNESCO World Heritage site of Toledo for a truly memorable experience.

Book now and immerse yourself in the historic beauty and modern luxury of Eurostarts Palacio Buenavista.

Important information:

*Electric cars:
To optimise the service, the charging points for electric vehicles are temporarily out of service.*

Please note that the swimming pool is open only during the summer.

Please note that access to the Spa is only allowed for guests older than 16 years.

When booking more than 5 rooms, different policies and additional supplements may apply.

Please note that the spa opening hours :
From 10:00 to 22:00Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: MAD

Location

Guest Reviews

9
Based on 2327 reviews
Cleanliness: 9.39
Service: 8.86
Location: 8.4
Room Quality: 9.35
Amenities: 9.38
Value for Money: 8.84
Food and Beverage: 8.39
Overall Experience: 9.36
A
Akira • extended_group • jp
10
perfect operation very comfortable stay, Thank you for all
Pros:

every staff were so kind and full of hospitality, meals are very tasteful, also breakfast was good, too. Banquest room we use for our conferance, our requirements were perfectly arranged without any troubles. I wish to make stay again as there will be international conference in June 2028 with my group.

Cons:

nothing special at all

2026-10-14 • via Nuitee
J
Juan Ignacio • couple • es
5
Buena arquitectura e imagen, desastrosa gestión.
Pros:

La cama es buena, la habitación muy grande, piscina adecuada y ordenada, y el parking del hotel estaba muy bien.

Cons:

La limpieza pésima, la madera del suelo estaba rota, no obstante, había puesta una moqueta que cubría ese problema, si no andabas con cuidado te podías hacer un esguince. Cuando llegamos al hotel el latiguillo del bidé estaba roto, dos días después seguía roto. Personal nada atento, excepto una recepcionista que nos pidió disculpas, por lo demás, la dirección estuvo ausente y nadie nos dio una explicación del porque había pelusas en la habitación y mesilla de noche. Pedimos para desayunar un café con leche y unas tostadas, después de esperar 20’ cancelamos las tostadas pues no llegaban y teníamos un compromiso.

2026-10-13 • via Nuitee
R
Reda • solo_traveller • lt
10
2026-10-13 • via Nuitee
J
José • couple • es
10
2026-10-13 • via Nuitee
Y
Yolande • family_with_children • fr
9
2026-10-13 • via Nuitee
M
Manuel • family_with_children • es
9
2026-10-13 • via Nuitee
J
Janet Crame • couple • gb
8
2026-10-12 • via Nuitee
L
Luciana • couple • uy
10
2026-10-10 • via Nuitee
E
Eunice • solo_traveller • at
10
2026-10-09 • via Nuitee
M
Marie-Josee • couple • ca
9
2026-10-09 • via Nuitee
A
Ali • couple • ma
10
Pros:

Hôtel El plus excellent

2026-10-08 • via Nuitee
A
Alison • couple • gb
10
Beautiful hotel overlooking Toledo
Pros:

Stunning hotel with great history.
Very palacial
Superb pool
Huge spotlessly clean comfortable room with great bed. Good parking. Lovely staff

2026-10-07 • via Nuitee
S
stephen • couple • gb
1
Disappointed with the accusation of smoking in the room
Cons:

Was charged for smoking in the room when I did not. In fact the previous occupants had smoked and left their cigarettes and lighter on the patio as well as an overflowing ashtray which we had to clean ourselves as the room patio had not been cleaned.

2026-09-18 • via Nuitee
P
Purificacion • couple • es
6
antiguo para 5 estrellas
Cons:

En el desayuno el zumo tenia una telita de la naranja bastante viscosa muy desagradable. Una de las camareras montaba las mesas del desayuno, las tazas sin bandeja, es decir las llevaba apoyadas en su ropa, cada mano unas cuatro o cinco.
Para un hotel de 5 estrellas no lo veo adecuado.

2026-09-17 • via Nuitee
R
roger • couple • gb
9
A good hotel aimed more at the business market
Pros:

A very clean and nicely decorated hotel .The food was good especially the breakfast .

Cons:

The lunch and dinner menu was limited some of the staff could have been more attentive,but I’ll put that down to us not being able to speak Spanish . For a 5 star hotel I would expecta pot of coffee and not a machine.

2026-09-16 • via Nuitee
R
roger • couple • gb
8
2026-09-16 • via Nuitee
B
Brigitte from Belgium • couple • be
10
Pros:

Prachtig hotel, mooie ruime kamers, gezellige lobby die ook gebruikt wordt voor ontbijt en lunch. Er is ook een excellent restaurant voor diner. Vriendelijke dames bij de receptie. Bij aankomst, indien gewenst, is er hulp met de koffers en wordt je wagen geparkeerd in de ondergrondse parking. Overal vriendelijk personeel. Mooi buitenzwembad. Rustige ligging buiten de oude stad, maar met Bolt ben je er zo. We komen hier telkens als we in Toledo zijn. Het hotel wordt ook perfect onderhouden en dat zie je.

Cons:

Absoluut niets

2026-09-16 • via Nuitee
X
Xiaowei • couple • es
6
2026-09-16 • via Nuitee
J
Jorge • couple • uy
9
2026-09-14 • via Nuitee
J
José Manuel • couple • es
6
2026-09-10 • via Nuitee