Rocco Forte The Charles Hotel

Hotels
•
Rocco Forte Hotels
9.4 (1012 reviews)
Sophienstr. 28 , Munich , de

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Children allowed
Pets allowed

Facilities

Health or beauty spa nearby
Guest education on local ecosystems and culture
Electric bicycle charging station
Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Room service
Terrace
See all facilities

Review Highlights

Pros:
Exceptional service
Great room quality
Prime location
Cons:
Breakfast quality could improve
High parking fees

Categories

Cleanliness
9.43
The hotel is very clean as mentioned in multiple reviews.
Service
9.9
Service was highlighted as exceptional in several reviews.
Location
9.94
Great location with easy access to nearby attractions.
Room Quality
9.39
Rooms were described as spacious, comfortable, and well-maintained.
Amenities
9.42
Amenities such as the spa and pool were positively reviewed.
Value for Money
8.88
Pricing was considered high, but overall experience justified it.
Food and Beverage
8.43
Breakfast quality did not meet the high standards expected.
Overall Experience
9.8
The overall experience was rated highly with various praises.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-21 16:07

Property Description

Luxurious Accommodation
Experience the epitome of luxury at Rocco Forte The Charles Hotel in Munich. Indulge in soundproofed rooms with free Wi-Fi, flat-screen TVs, and elegant limestone bathrooms.

Exclusive Spa and Wellness
Unwind in our exclusive spa offering an indoor pool, sauna, steam room, and modern gym. Pamper yourself with a variety of beauty treatments to rejuvenate your body and mind.

Culinary Delights
Savor refined regional dishes at Sophia's Restaurant & Bar, or sip on a cocktail at the stylish Sophia's Bar. Don't miss the chance to relax in The Library with a delightful Afternoon Tea experience.

Book now to immerse yourself in luxury and relaxation at Rocco Forte The Charles Hotel in Munich.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: MUC

Property Policies

  • Pets

    Pets are allowed. Charges may be applicable.

  • Internet

    WiFi is available in the hotel rooms and is free of charge.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

  • Parking

    Private parking is possible on site (reservation is not needed) and costs EUR 45 per day.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 3 years old stay for free when using an available cot.
    Children up to and including 3 years old stay for free when using an existing bed.
    Children from 4 years old to 11 years old stay for € 17.50 per person per night when using an existing bed.
    People 12 years old and over stay for € 60 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

9.4
Based on 1012 reviews
Cleanliness: 9.43
Service: 9.9
Location: 9.94
Room Quality: 9.39
Amenities: 9.42
Value for Money: 8.88
Food and Beverage: 8.43
Overall Experience: 9.8
N
nedzad • couple • us
10
2026-03-01 • via Nuitee
M
Maja Maria • family_with_children • at
8
2026-02-26 • via Nuitee
T
Tal • family_with_children • il
9
2026-02-24 • via Nuitee
D
Dpo67 • Solo travel
6
Trying to make things better
Pros:

Nice location, great rooms, good restaurant — but some important issues:
Room assignment
I requested a quiet room when making the booking. At check-in, I was initially assigned a room overlooking a busy street with traffic. When I asked whether my request had been received, I was told: “Yes, but we don’t have any courtyard-view rooms — let me see what we can do.”
Two minutes later, I was offered another room in the same category overlooking a very quiet street with no traffic. I was fully satisfied — but it makes me wonder why this option was not offered from the beginning.
Unfortunately, there is another issue that may affect only more sensitive guests: the hotel has a swimming pool in the basement, and the pumps and ventilation systems operate 24/7. This creates vibrations that cannot be heard but can be felt through the mattress. I was unable to sleep after about 3 a.m. every night because of this.
Breakfast
The breakfast selection is excellent. However, eggs, tea, and coffee must be ordered separately. On the first day, the waiter forgot my order; after waiting 25 minutes, I had to remind them, and what I finally received was not what I had ordered. I thought this was just an isolated incident — but the next day was worse. I waited 35 minutes (!) for my order. A lady seated next to me ordered coffee and left after waiting 25 minutes without receiving it. The service here clearly needs improvement.
Shower and maintenance
The shower drainage was not working properly — water accumulated and overflowed outside the cabin. I tried calling housekeeping, but the phone was programmed incorrectly: instead of housekeeping, it connected me to the restaurant. I then sent a WhatsApp message to guest relations and received apologies and confirmation that the issue would be fixed.
Later, when the room was cleaned, I mentioned the problem again and was reassured it had been resolved. However, when I took a shower in the evening, the same problem happened again, and the phone still had incorrect numbers. I had to complain for a third time, after which a gentleman finally came and fixed the issue quickly.
Spa
The spa team was lovely — very polite, professional, and genuinely helpful. It was a pleasure dealing with them. However, I do wonder what type of massage training the therapist had. I would strongly recommend taking an advanced course and everything will be 100% perfect!

2026-02-23 • via Tripadvisor
D
Dmitry • solo_traveller • cy
4
Pros:

Nice location, great rooms, good restaurant — but:

Cons:

Room assignment
I requested a quiet room when making the booking. At check-in, I was initially assigned a room overlooking a busy street with traffic. When I asked whether my request had been received, I was told: “Yes, but we don’t have any courtyard-view rooms — let me see what we can do.”
Two minutes later, I was offered another room in the same category overlooking a very quiet street with no traffic. I was fully satisfied — but it makes me wonder why this option was not offered from the beginning.

Breakfast
The breakfast selection is excellent. However, eggs, tea, and coffee must be ordered separately. On the first day, the waiter forgot my order; after waiting 25 minutes, I had to remind them, and what I finally received was not what I had ordered. I thought this was just an isolated incident — but the next day was worse. I waited 35 minutes (!) for my order. A lady seated next to me ordered coffee and left after waiting 25 minutes without receiving it.

Shower and maintenance
The shower drainage was not working properly — water accumulated and overflowed outside the cabin. I tried calling housekeeping, but the phone was programmed incorrectly: instead of housekeeping, it connected me to the restaurant. I then sent a WhatsApp message to guest relations and received apologies and confirmation that the issue would be fixed. Later, when the room was cleaned, I mentioned the problem again and was reassured it had been resolved. However, when I took a shower in the evening, the same problem happened again, and the phone still had incorrect numbers. I had to complain for a third time, after which a gentleman finally came and fixed the issue quickly.

2026-02-23 • via Nuitee
D
Daniela • family_with_children • ec
10
Excelente !!
Pros:

Si de primera

Cons:

Todo me gustó

2026-02-22 • via Nuitee
M
Mohammed • couple • sa
10
2026-02-22 • via Nuitee
T
Tomislav • couple • hr
10
2026-02-12 • via Nuitee
N
Nawaf • couple • sa
10
Pros:

Top service

Cons:

Location

2026-01-28 • via Nuitee
C
Christian • solo_traveller • at
10
2026-01-26 • via Nuitee
I
Inspire16371793880 • Business
10
Stay in January 2026
Pros:

Best hotel in Munich! The food, service, spa - everything was perfect!!! See you again!!!

2026-01-22 • via Tripadvisor
C
Charlotte • family_with_children • gb
10
2026-01-22 • via Nuitee
A
Andreas • solo_traveller • de
10
2026-01-21 • via Nuitee
G
Giosue • couple • it
10
2026-01-20 • via Nuitee
A
Adrian • family_with_children • ch
10
2026-01-19 • via Nuitee
A
Alexander • couple • se
10
Superhotell med superpersonal!
Pros:

Mycket bra frukost, fin mix mellan buffé och á la carte.

Cons:

Middagen var bra, men den kunde ha varit ännu lite bättre.

2026-01-19 • via Nuitee
P
PEDRO • solo_traveller • es
7
Fine but nothing special at all
Cons:

One hour delay to get a room after the designated 3 PM check-in.

2026-01-19 • via Nuitee
S
Sidney • couple • de
9
2026-01-18 • via Nuitee
D
Daniil • solo_traveller • ee
10
Great 5* star hotel near Old Town
Pros:

Great 5* star hotel near Munich Old Town. Room size/service/location/breakfast. Really good food in italian restaurant at the first floor. High level of front desk team.

2026-01-17 • via Nuitee
B
Bernardo • family_with_children • bo
9
Excelente Hotel
Pros:

El servicio es excepcional y las habitaciones muy cómodas.

2026-01-16 • via Nuitee