Grand Mercure Medan Angkasa

Hotels
•
Grand Mercure
9.4 (811 reviews)
Jl. Sutomo No. 1 , Medan , id

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Free
Children allowed

Facilities

Health or beauty spa nearby
Free beach shuttle
Offsite parking discounted rates available
Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Room service
Family rooms
See all facilities

Review Highlights

Pros:
Helpful staff
Clean and spacious rooms
Cons:
Occasional menu items out of stock
Minor cleanliness issue with the ceiling

Categories

Cleanliness
8.9
One instance of a cleanliness issue mentioned, otherwise generally positive.
Service
9.9
The staff were described as extremely professional, kind, and always ready to help.
Location
9.4
Convenient location mentioned in reviews.
Room Quality
9.4
Rooms described as comfortable and spacious.
Amenities
9.4
Swimming pool and café/bar added to positive experience.
Value for Money
9.4
Guests mention feeling that the stay was worth the money.
Food and Beverage
8.9
Occasional menu items out of stock noted but quickly replenished.
Overall Experience
9.9
Multiple reviews highlight pleasant stays and high satisfaction.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-16 02:47

Property Description

Luxurious Accommodations
Experience comfort and convenience at Grand Mercure Medan Angkasa. Each room is equipped with modern amenities like a satellite TV and a minibar, ensuring a relaxing stay. Some rooms even feature a cozy seating area for added comfort.

Dining Options
Indulge in a culinary journey at the hotel's four dining options. From Asian specialties at Orchid Restaurant and Crystal Jade Restaurant to refreshing cocktails at Violet Lounge, there's something to satisfy every craving. Craving something familiar? KFC is just a stone's throw away.

Relaxation and Recreation
Unwind with a rejuvenating massage at Edelweiss Spa or stay active with aerobics classes at the gym. For ultimate relaxation, take advantage of the hot tub, sauna, and steam bath. Don't miss the chance to host a memorable barbecue party by the poolside.

Book your stay at Grand Mercure Medan Angkasa now and elevate your travel experience!

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Payment before arrival by bank transfer is required. The property will contact you after you book to provide instructions.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: KNO

Property Policies

  • Parking

    Free private parking is possible on site (reservation is not needed).

  • Internet

    WiFi is available in all areas and is free of charge.

  • Groups

    When booking more than 7 rooms, different policies and additional supplements may apply.

  • Pets

    Pets are not allowed.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 12 years old stay for free when using an existing bed.
    Children from 10 years old to 16 years old stay for Rp 350,000 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

9.4
Based on 811 reviews
Cleanliness: 8.9
Service: 9.9
Location: 9.4
Room Quality: 9.4
Amenities: 9.4
Value for Money: 9.4
Food and Beverage: 8.9
Overall Experience: 9.9
G
Graham • solo_traveller • nl
5
Way past its sell by date
Pros:

Had several ATMs inside on the premises.

Cons:

Poor cleaning and maintenance. Staff trained to smile and be polite but not to think. Restaurant had limited choices for dinner snd service was unbelievably slow. Lots of undisciplined noisy children. You can't walk outside. Dirty ir no sidewalks.

2026-03-03 • via Nuitee
R
ros • solo_traveller • sg
8
2026-03-02 • via Nuitee
E
Excursion20301503486 • Couples
10
an amazing place to visit after ifthar
Pros:

Food was amazing, the ambience was great too

2026-02-28 • via Tripadvisor
R
Romy • couple • es
7
Sin más.
Pros:

El personal un 10.

Cons:

Cogimos el hotel para disfrutar de la piscina pero llegamos a la hora de comer y cuando volvimos la piscina ya estaba cerrada, a las 5 de la tarde con la calor que hacía allí.
Las sábanas estaban sucias, está al lado de una mezquita que te despierta a las 5 de la mañana y hay una planta del hotel que parece que está tapiada.

2026-02-26 • via Nuitee
R
russomt2026 • Business
8
I was in Medan for business.
Pros:

I have stayed in Grand Mercure Medan hotel for four days. The service and the ambience was good. Celly, Elisa and Juliana render very good during my stay in the hotel.

2026-02-24 • via Tripadvisor
P
P8191QDjudiths • Business
8
Business
Pros:

Thanks for wonderful stay! Nice breakfast.gentle people. A lot of details.

2026-02-24 • via Tripadvisor
E
Elly • extended_group • au
10
excellent customer service
2026-02-24 • via Nuitee
Y
Yick Chong • family_with_children • sg
1
Pros:

Never stay there again. Left the place after 2 night stay even though paid for 4 night stay.

Cons:

Everything exvrot the staff.

2026-02-22 • via Nuitee
F
fing • extended_group • cn
7
2026-02-22 • via Nuitee
Y
yenniel2026 • Couples
10
Valentine dinner
Pros:

the service is great. the beef n salmon is yummy. got some valentine gifts. photobooth is great. live music is romantic. the vibe is calming, enjoy much.

2026-02-14 • via Tripadvisor
F
fannyw955 • Couples
10
Nice place to try
Pros:

The food was great and good ambience

2026-02-14 • via Tripadvisor
N
nurq2026 • Family
10
the best accommodation in Medan
Pros:

location is strategic, the rooms are comfy and the bathroom was fairly clean. the breakfast had a variety of dishes and all of them were good. the service was excellent. highly recommended!!🙌

2026-02-13 • via Tripadvisor
N
nadj888 • Friends getaway • Kuala Lumpur, Wilayah Persekutuan
10
Great place within deli park, medan
Pros:

Good place to stay.. Great ambiance..
Food spread nice
Special thanks to orchid and lobby lounge staff especially elisa for the great services given..
Worth to stay here

2026-02-13 • via Tripadvisor
M
Meander23565029751 • Family
10
Breakfast
Pros:

I had a really pleasant experience with the hotel breakfast. There was a wide variety of food choices, from local dishes to international options, so everyone could find something they liked. The food was fresh, well-prepared, and consistently replenished. I especially enjoyed the warm pastries and the live egg station, which made everything feel freshly made.

2026-02-13 • via Tripadvisor
A
alpin0h • Family
10
lovely stay
Pros:

staying here was great. the food was great as well. also Ms. Elisa was very helpful while serving during afternoon tea at Orchid Restaurant. would also mention the food during breakfast was great!

2026-02-13 • via Tripadvisor
D
Departure47959989383 • Friends getaway
10
Breakfast good spread appreciate add on Malaysian cuisine nasi lemak
Pros:

Excellent service and clean environment bfast and crew members very kind and attractive

2026-02-12 • via Tripadvisor
D
dassj2024 • Friends getaway
10
Great restaurant service
Pros:

Good, comfortable and well priced. Breakfast and dinner had a lot of variety to choose.
Elisa, the bariste and greeter Julianna were very friendly.

2026-02-12 • via Tripadvisor
A
AP • family_with_children • ch
9
2026-02-10 • via Nuitee
A
aissa • couple • re
3
Hotel vétuste
Pros:

Personnel gentil

Cons:

Hotel vétuste eu mall entretenu. Très vieillissant. Le joints de le salle de bain dont tout jaunis, la robinetterie tombe en ruine.

2026-01-25 • via Nuitee
H
HAMSLIN • extended_group • in
10
Overall, it was very good
Pros:

The breakfast was good. The staff were exceptional and very helpful this is best thing in the hotel.

Cons:

Nothing

2026-01-23 • via Nuitee