Grand Mercure Medan Angkasa

Hotels
•
Grand Mercure
8.2 (880 reviews)
Jl. Sutomo No. 1 , Medan , ID
+62 61 4555888

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Free
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
See all facilities

Review Highlights

Pros:
Clean and modern hotel
Very friendly and attentive staff (named staff praised)
Spacious rooms and comfortable beds
Large, varied and hot breakfast buffet
Good pool and opportunity for room upgrades
Convenient location near train station/airport link
Quiet/well-insulated rooms reported
Helpful staff going the extra mile for guests
Cons:
Pool-restaurant customer service needs improvement
Occasional poor communication (e.g., smoking room assigned despite request)
Smoke smell/air purifier not effective in one report
Breakfast perceived by some as not up to 4–5 star level
Room decor can be dated and may need refurbishment
Missing amenities in room (no full-body mirror mentioned)
Massage offered only in-room (inconvenient for some)
Cocktails and some F&B items could be better

Categories

Cleanliness
8.6
Multiple guests mention rooms and hotel are clean and modern, though one report of persistent smoke smell from a smoking room reduced the score slightly.
Service
9.2
Consistently praised staff (several named: Ade, Elisa, Dewi) described as very friendly, helpful and attentive; a few isolated service lapses noted but overall service is a standout.
Location
8.4
Frequently noted as convenient and close to the train station/airport links; one review simply listed 'Location' as a con, indicating a minor inconsistency in perception.
Room Quality
8.1
Rooms reported as spacious, comfortable and often upgraded, but some comments mention dated decor, missing full-length mirror and occasional key/room issues.
Amenities
7.8
Good pool and large breakfast buffet are positives; spa/massage logistics (in-room) and pool-restaurant/customer service and cocktails were criticised, lowering the amenities score.
Value for Money
6.2
Several guests enjoyed the stay, but specific comments about the need for room refresh and that breakfast/offerings don't always match a 4–5 star expectation suggest weaker perceived value.
Food and Beverage
8.3
Breakfast repeatedly praised (large choice, hot and varied) and dining staff commended, though a few found the breakfast or cocktails not up to a top-tier standard.
Overall Experience
9
Many guests report very positive stays, repeat visits and strong recommendations; overall impressions are highly favorable despite a handful of service/amenity issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:19

Property Description

Luxurious Accommodations
Experience comfort and convenience at Grand Mercure Medan Angkasa. Each room is equipped with modern amenities like a satellite TV and a minibar, ensuring a relaxing stay. Some rooms even feature a cozy seating area for added comfort.

Dining Options
Indulge in a culinary journey at the hotel's four dining options. From Asian specialties at Orchid Restaurant and Crystal Jade Restaurant to refreshing cocktails at Violet Lounge, there's something to satisfy every craving. Craving something familiar? KFC is just a stone's throw away.

Relaxation and Recreation
Unwind with a rejuvenating massage at Edelweiss Spa or stay active with aerobics classes at the gym. For ultimate relaxation, take advantage of the hot tub, sauna, and steam bath. Don't miss the chance to host a memorable barbecue party by the poolside.

Book your stay at Grand Mercure Medan Angkasa now and elevate your travel experience!

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Payment before arrival by bank transfer is required. The property will contact you after you book to provide instructions.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: KNO

Location

Guest Reviews

8.2
Based on 880 reviews
Cleanliness: 8.6
Service: 9.2
Location: 8.4
Room Quality: 8.1
Amenities: 7.8
Value for Money: 6.2
Food and Beverage: 8.3
Overall Experience: 9
S
Saravanan • couple • my
10
Overall I'm happy and will continue book in future
Pros:

Clean,friendly staffs and excellent service

Cons:

The restaurant near the swimming pool should improve the customer service....was there once and waited but no one came to service

2026-10-31 • via Nuitee
D
Daniel • family_with_children • gb
10
2026-10-26 • via Nuitee
T
Tom • couple • nl
8
2026-10-25 • via Nuitee
J
Joost (NL) • solo_traveller • nl
8
Pros:

Ruime kamer. Fijn zwembad.

Cons:

Kamer inrichting is wat gedateerd

2026-10-22 • via Nuitee
P
philippine • couple • ch
10
Je retournerai
Pros:

L’établissement est moderne, propre proche de la gare. Pour visiter Medan il faut prendre des taxi. Le petit déjeuner est juste incroyable avec beaucoup de choix pour européens. Le personnel était adorable et avec beaucoup d’attention. La chambre rien n’a commenté top.

Cons:

Rien

2026-10-16 • via Nuitee
M
Mohammad farid • extended_group • my
1
2026-10-11 • via Nuitee
C
Céline • solo_traveller • ch
9
Pros:

The room was big, clean and very nice. They even upgraded my room!

Cons:

I missed a full-body mirror.

2026-10-09 • via Nuitee
R
Robert • couple • gb
10
2026-10-08 • via Nuitee
M
maretha • couple • id
9
2026-09-14 • via Nuitee
C
chandran • solo_traveller • my
8
2026-09-13 • via Nuitee
J
Judith • solo_traveller • de
8
2026-09-13 • via Nuitee
V
van Heijnsbergen • solo_traveller • nl
8
2026-09-13 • via Nuitee
W
Winda • solo_traveller • nl
7
2026-09-12 • via Nuitee
L
Lotte • solo_traveller • nl
9
Erg fijn hotel
Pros:

Perfect hotel om na een lange vlucht even te acclimatiseren. Personeel is onwijs vriendelijk. En alleen al voor het ontbijt had ik langer willen blijven.

2026-09-09 • via Nuitee
M
Mugu • couple • my
8
2026-09-07 • via Nuitee
L
Lily • couple • fr
6
2026-09-05 • via Nuitee
C
Carole • family_with_children • fr
9
2026-09-05 • via Nuitee
A
Anna • solo_traveller • gb
7
2026-09-05 • via Nuitee
C
Charlotte • couple • fr
8
2026-09-03 • via Nuitee
A
Arnaud • solo_traveller • fr
10
Pros:

Excellent hôtel à Medan , merci.

2026-08-31 • via Nuitee