Grand Mercure Medan Angkasa

Hotels
Grand Mercure
9.4 (905 reviews)
Jl. Sutomo No. 1 , Medan , id

Free
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
See all facilities

Review Highlights

Pros:
Helpful staff
Clean and spacious rooms
Cons:
Occasional menu items out of stock
Minor cleanliness issue with the ceiling

Categories

Cleanliness
8.9
One instance of a cleanliness issue mentioned, otherwise generally positive.
Service
9.9
The staff were described as extremely professional, kind, and always ready to help.
Location
9.4
Convenient location mentioned in reviews.
Room Quality
9.4
Rooms described as comfortable and spacious.
Amenities
9.4
Swimming pool and café/bar added to positive experience.
Value for Money
9.4
Guests mention feeling that the stay was worth the money.
Food and Beverage
8.9
Occasional menu items out of stock noted but quickly replenished.
Overall Experience
9.9
Multiple reviews highlight pleasant stays and high satisfaction.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-16 02:47

Property Description

Luxurious Accommodations
Experience comfort and convenience at Grand Mercure Medan Angkasa. Each room is equipped with modern amenities like a satellite TV and a minibar, ensuring a relaxing stay. Some rooms even feature a cozy seating area for added comfort.

Dining Options
Indulge in a culinary journey at the hotel's four dining options. From Asian specialties at Orchid Restaurant and Crystal Jade Restaurant to refreshing cocktails at Violet Lounge, there's something to satisfy every craving. Craving something familiar? KFC is just a stone's throw away.

Relaxation and Recreation
Unwind with a rejuvenating massage at Edelweiss Spa or stay active with aerobics classes at the gym. For ultimate relaxation, take advantage of the hot tub, sauna, and steam bath. Don't miss the chance to host a memorable barbecue party by the poolside.

Book your stay at Grand Mercure Medan Angkasa now and elevate your travel experience!

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Payment before arrival by bank transfer is required. The property will contact you after you book to provide instructions.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: KNO

Location

Guest Reviews

9.4
Based on 905 reviews
Cleanliness: 8.9
Service: 9.9
Location: 9.4
Room Quality: 9.4
Amenities: 9.4
Value for Money: 9.4
Food and Beverage: 8.9
Overall Experience: 9.9
N
Nigel couple au
10
Excellent
2026-08-26 via Nuitee
K
Kamel couple my
7
Bon séjour sans l’ensemble. La chambre est correct mais mérite un petit rafraîchissement pour un rapport qualité prix co
Pros:

Très bien situé et personnel très agréable et professionnel

Cons:

Le petit déjeuné ne vaut un hôtel 4 ou 5 étoiles. Très limité et pas très recherché .

2026-08-26 via Nuitee
E
Erlina solo_traveller my
8
2026-08-26 via Nuitee
ابو طير solo_traveller nl
10
2026-08-25 via Nuitee
E
Edy couple nl
8
2026-08-24 via Nuitee
D
daniel extended_group gb
8
2026-08-22 via Nuitee
I
Ima couple my
7
2026-08-19 via Nuitee
J
James solo_traveller au
10
Comfortable
Pros:

Spacious room great view

Cons:

Location

2026-08-19 via Nuitee
A
Anke family_with_children nl
8
2026-08-15 via Nuitee
D
David couple ch
8
Joli séjour à Medan
Pros:

La chambre était bien, le lit confortable. Le petit déjeuné est un buffet asiatique avec énormément de choix et le personnel qui y travaille est adorable.
L’hôtel est assez bien situé et assez bien insonorisé.

Cons:

La personne qui s’est occupée de nous n’était pas toujours très agréable et a oublié diverses petites choses (nous avons ajouté une nuit et nos clés ne fonctionnaient plus le lendemain par exemple). Nous n’avons pas fait de massage, car ils ont lieu en chambre. Dommage pour un hôtel de ce standing. Les cocktails pourraient être meilleurs…

2026-08-11 via Nuitee
N
N.P. couple nl
7
2026-08-05 via Nuitee
A
Adhi solo_traveller au
6
Requested non smoking got smokers room
Pros:

Breakfast was good, large amount of options incl a lot of traditional food

Cons:

We requested a non smoking room, and we got a smoking room. After 21h of travelling this is not good. The air purifier did not perform well, the smoke smell is in everything. We had no choice and couldn't change after asking. They didnt inform us only untill check in. Poor customer service

2026-08-04 via Nuitee
A
Aqila couple my
10
2026-08-03 via Nuitee
N
Nicky couple nl
9
Pros:

Zeer ruime kamer en badkamer, comfortabel en ruim bed, uitgebreid ontbijt, dichtbij treinstation van en naar de luchthaven. Groot zwembad. We konden eerder in onze kamer en iets later uitchecken, wat erg fijn was.

2026-08-03 via Nuitee
H
horasmedan Couples Hertford, Hertfordshire, England
10
You must give this hotel a try.
Pros:

Love this Hotel. Very friendly staff in whole hotel.
Thank you Ade in dining room for your exceptional efforts in looking after us every day.
Breakfast is always very good and hot.
Rooms are very comfortable.

2026-07-29 via Tripadvisor
B
B5026RZcraigh Business
8
Busnis
Pros:

Very friendly and helpful staff Elisa, the orchid restaurant is very good, and food very good,

2026-07-27 via Tripadvisor
E
Excursion10491844927 Couples
10
Another great stay. Don’t overlook this Hotel.
Pros:

Another great stay in this Hotel.
The staff are all very welcoming and friendly and made us feel at home. Nothing was too much trouble for them to sort out.
The room was quite cool and comfortable. The bed was very good not to hard.
We stayed there for a few weeks and breakfast was a joy to have. A special mention for Ade who made sure we never wanted for anything. He was super friendly and always happy when we chatted in the morning. Else was also very helpful. The food was very good and always hot and fresh.
I’d also like to thank Dewi on the management team for her help.
I can’t recommend this Hotel highly enough for me the best in Medan.
Thankyou to everyone who made our stay so good,
We should be there again next year.
John & Juli

2026-07-27 via Tripadvisor
J
Journey58180642409 Solo travel
10
Wonderful stay
Pros:

Breakfast was good lots of option. What I like the most was the services. The waitresses politely assist me all the time especially Retno. Would definitely come again for my next visit.

2026-07-26 via Tripadvisor
M
M solo_traveller nl
9
Heerlijk verblijf nabij vliegveld
Pros:

Mooie kamers, vriendelijk personeel, heerlijk ontbijt

Cons:

Niets

2026-07-25 via Nuitee
H
Hamza solo_traveller pk
7
2026-07-25 via Nuitee