Heritage Suites Hotel

Hotels
9.2 (643 reviews)
Wat Polangka, Slor Kram cummune , Siem Reap , kh

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Children allowed

Facilities

Health or beauty spa nearby
Guest education on local ecosystems and culture
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Room service
Terrace
Family rooms
Luggage storage
See all facilities

Review Highlights

Pros:
Friendly staff
Beautiful location
Cons:
Limited breakfast options
Unexpected charges for amenities

Categories

Cleanliness
8.72
Some issues mentioned with the upkeep, however, overall cleanliness was satisfactory.
Service
10
Staff were noted as incredibly friendly and helpful, providing excellent support.
Location
10
Location was appreciated, particularly for trips to Angkor.
Room Quality
8.72
Some complaints about mini bar charges and views from the rooms.
Amenities
8.72
Facilities were good, but some amenities were seen negatively (e.g., paid coffee).
Value for Money
9.72
Overall, value perception was mixed due to unexpected charges.
Food and Beverage
7.72
Breakfast offerings were seen as limited and lacking variety.
Overall Experience
10
Despite some drawbacks, the overall stay was memorable and enjoyable.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-07 18:39

Property Description

Luxurious Heritage Suites Hotel

Outdoor Saltwater Pool and Free WiFi: Enjoy a refreshing dip in the outdoor saltwater pool and stay connected with complimentary WiFi access throughout the property.

Blend of Tradition and Modernity: Experience a harmonious blend of traditional furnishings and modern amenities in our air-conditioned rooms. Indulge in tea/coffee making facilities, a minibar, and request a TV for your entertainment needs.

Rejuvenating Spa and Exquisite Dining: Pamper yourself with spa treatments, savor local Khmer cuisine and continental dishes, and witness the captivating Apsara Dance performance every Tuesday evening.

Book your stay at Heritage Suites Hotel for a perfect blend of luxury and cultural experiences.

Important information:

Stay on 24th December,
Compulsory X'mas dinner Adult 60.00 net per person and Child 6Years to 11 Years USD 30.00 per person.

Stay on 31st December,
Compulsory New Year dinner USD 130.00 per person adult and Child USD 65.00 per person.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: REP

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Parking

    No parking available.

  • Pets

    Pets are not allowed.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 3 years old stay for free when using an available cot.
    Children up to and including 3 years old stay for free when using an existing bed.
    Children from 4 years old to 11 years old stay for US$25 per person per night when using an existing bed.
    Children 12 years old stay for US$50 per person per night when using an existing bed.
    Children from 4 years old to 11 years old stay for US$25 per person per night when using an available extra bed.
    People 12 years old and over stay for US$50 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

9.2
Based on 643 reviews
Cleanliness: 8.72
Service: 10
Location: 10
Room Quality: 8.72
Amenities: 8.72
Value for Money: 9.72
Food and Beverage: 7.72
Overall Experience: 10
N
Nimal • couple • au
9
Pros:

The facilities at the hotel that came at a price in a premium room at ground level.

Cons:

The stairs to the restaurant.

2026-02-13 • via Nuitee
Y
Yasushi • couple • jp
9
2026-02-11 • via Nuitee
R
Romina D'Ambrosio • couple • it
10
Pros:

La struttura di dimensioni confortevoli il personale eccezionale mi è aiutato nelle mie difficoltà, la spa da provare assolutamente.

2026-02-11 • via Nuitee
S
Simon • couple • gb
10
Glorious hotel in a lovely city
Pros:

Great service, big comfortable rooms, lovely pool area

Cons:

Nothing

2026-02-10 • via Nuitee
M
Malgorzata • family_with_children • pl
10
2026-01-31 • via Nuitee
M
margriet • family_with_children • nl
10
Pros:

De rust en het enorn lieve en behulpzame personeel

Cons:

Niks

2026-01-28 • via Nuitee
P
Paulina • couple • ch
10
Pros:

die Mitarbeiter sind sehr freundlich und hilfsbereit. Super Frühstück und Essen!

Cons:

-

2026-01-27 • via Nuitee
E
Ewa • family_with_children • pl
8
Pros:

Przestronne pokoje, czystość

Cons:

Jacuzzi bez grzanej wody więc nie dało się skorzystać, śniadania jednolite i dość ubogie

2026-01-26 • via Nuitee
M
Maurits • couple • nl
9
Recommended
Pros:

Beautiful building; Very friendly staff; Nice pool area (water bit chilly though); Good athmosphere; Decent value for money. The hotel is in a relatively quiet area: best to rent a bike to get around and into the action of the center of Siem Reap (10 minutes bike ride) Cycling to Ankor Wat on a 'city bike' takes 25-35 minutes; Angkor Thom 30-40. We found that the best way to see everything at our own pace.

Cons:

The breakfast bufet and additional menu offer somewhat limited choice but this is certainly no reason to avoid this hotel.
We were caught off guard when the poison-crew came to smoke the mosquito's out. As a result we were smoked out too and so where butterflies, birds, etc. There might be other (more animal/human friendly) ways to deal with mosquito's.

2026-01-26 • via Nuitee
P
PAULINE • solo_traveller • fr
7
Tres bel hotel mais un peu cher par rapport au reste de Siem Reap.
Pros:

L'hotel est vraiment tres beau (conforme aux photos).
Le personnel est d'une gentillesse extraordinaire, toujours avec le sourire et avec douceur. Les chambres sont tres confortables et propres.

Cons:

J'ai malheureusement experimenté la presence d'une souris dans ma chambre qui m'a empeché de dormir (+ crottes dans la salle de bain le lendemain matin, et fruits grignotés).
l'hotel n'a pas pu m'attribuer une autre chambre, ils ont posé un piege qui a marché ! (intervention de qq a 4h du matin pour sortir la souris). Mais l'hotel m'a offert un Diner ainsi qu'une remise sur un soin au spa pour compenser.
Le petit dejeuner n'est malheureusement pas pret a 6h : il faut prendre son temps ! et garder le sourire !

2026-01-26 • via Nuitee
A
Alexa • couple • us
10
We had a wonderful stay here. The staff were so so kind. The location was great to explore siem reap.
Pros:

Beautiful property and facilities!

2026-01-25 • via Nuitee
P
pam • couple • us
10
beautiful place to stay
Pros:

The staff were so warm and welcoming . Mr phryun in addition to all the staff were amazing. My husband was not feeling quite well and they were so kind and concerned about his well being

Cons:

Beds were a little hard

2026-01-24 • via Nuitee
S
Steven • family_with_children • in
9
2026-01-20 • via Nuitee
C
catherine • couple • au
8
Very happy with our stay.
Pros:

Located away from the noisy area but close enough to walk to amenities. The staff were very friendly and polite. Food was great.

Cons:

The air conditioner remote was removed from our room and the pool lights weren’t on every night. The room is looking a little weathered and it would be nice to have a lounge outside next to the pool. It would be nice to have a gym. The spa treatments were too expensive.

2026-01-19 • via Nuitee
S
Shannon • family_with_children • us
10
2026-01-19 • via Nuitee
G
Georg • extended_group • de
10
Klasse Hotel in einer ruhigen Lage
Pros:

Perfekte und ruhige Lage in einer grünen Oase. Sehr freundliches Personal und sehr gutes Frühstück

Cons:

Alles. Perfekt

2026-01-17 • via Nuitee
G
GABOR LAJOS • couple • mt
10
Pros:

The hotel far exceeded all of our expectations. It is the perfect place to slow down, disconnect, and truly enjoy quality time together as a couple. The location itself is outstanding, peaceful, and beautiful, and the staff elevate the entire experience even further. They were attentive, kind, and genuinely cared about every detail, anticipating our needs before we even had to ask.
This place sets an exceptionally high standard. It is, without question, the kind of hotel that others should aspire to become.

Cons:

none

2026-01-17 • via Nuitee
M
Melissa • couple • gb
10
Great hotel in Siem Reap centre
Pros:

Very pleasant hotel with spacious rooms. Staff were also incredibly helpful and friendly.

2026-01-11 • via Nuitee
H
Hannah • solo_traveller • au
9
2026-01-11 • via Nuitee
F
Frédéric • couple • ch
10
On a passer des vacances exceptionnelles dans cette hôtel ou tout était parfait
Pros:

Un endroit magnifique, très propre pour couple ou famille c est idéal, tres bien situé au calme mais à 5 min en Tuc tuc du centre Pub Steet, le personnel était toujours souriant et agréable et d une gentillesse exceptionnelle, a notre service pour toute nos demande, la nourriture était très bonne , plusieurs fois des cadeau déposer dans la chambre c était incroyable, je pourrais vous en parler des heures, c est un hôtel exceptionnel ❤️

Cons:

Rien

2026-01-08 • via Nuitee