Heritage Suites Hotel

Hotels
9.2 (686 reviews)
Wat Polangka, Slor Kram cummune , Siem Reap , kh
+855 11 969 100

listing image 1
Show all photos
Children allowed

Facilities

WiFi available
Free WiFi
Non-smoking rooms
Air conditioning
Swimming pool
24-hour front desk
Restaurant
Room service
Business center
Terrace
See all facilities

Review Highlights

Pros:
Friendly staff
Beautiful location
Cons:
Limited breakfast options
Unexpected charges for amenities

Categories

Cleanliness
8.72
Some issues mentioned with the upkeep, however, overall cleanliness was satisfactory.
Service
10
Staff were noted as incredibly friendly and helpful, providing excellent support.
Location
10
Location was appreciated, particularly for trips to Angkor.
Room Quality
8.72
Some complaints about mini bar charges and views from the rooms.
Amenities
8.72
Facilities were good, but some amenities were seen negatively (e.g., paid coffee).
Value for Money
9.72
Overall, value perception was mixed due to unexpected charges.
Food and Beverage
7.72
Breakfast offerings were seen as limited and lacking variety.
Overall Experience
10
Despite some drawbacks, the overall stay was memorable and enjoyable.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-07 18:39

Property Description

Luxurious Heritage Suites Hotel

Outdoor Saltwater Pool and Free WiFi: Enjoy a refreshing dip in the outdoor saltwater pool and stay connected with complimentary WiFi access throughout the property.

Blend of Tradition and Modernity: Experience a harmonious blend of traditional furnishings and modern amenities in our air-conditioned rooms. Indulge in tea/coffee making facilities, a minibar, and request a TV for your entertainment needs.

Rejuvenating Spa and Exquisite Dining: Pamper yourself with spa treatments, savor local Khmer cuisine and continental dishes, and witness the captivating Apsara Dance performance every Tuesday evening.

Book your stay at Heritage Suites Hotel for a perfect blend of luxury and cultural experiences.

Important information:

Stay on 24th December,
Compulsory X'mas dinner Adult 60.00 net per person and Child 6Years to 11 Years USD 30.00 per person.

Stay on 31st December,
Compulsory New Year dinner USD 130.00 per person adult and Child USD 65.00 per person.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: REP

Location

Guest Reviews

9.2
Based on 686 reviews
Cleanliness: 8.72
Service: 10
Location: 10
Room Quality: 8.72
Amenities: 8.72
Value for Money: 9.72
Food and Beverage: 7.72
Overall Experience: 10
B
Bow • couple • gb
10
Outstanding!
Pros:

Our stay at Heritage Suites Hotel in Siem Reap was exceptional from start to finish. The hotel itself is beautiful, peaceful and impeccably maintained, but what truly made our stay memorable was the outstanding service from every member of the team.

A special thank you to Phyrun, Makara, Sara at reception, who were always warm, friendly, professional and genuinely welcoming. They anticipated our needs, provided excellent recommendations, and made every interaction effortless.

The Food & Beverage team, Sinat, Narong, Sok, were equally wonderful. Their attentive service, friendliness and genuine hospitality made every breakfast and meal a pleasure. Nothing was ever too much trouble, and they consistently went the extra mile to ensure we had everything we needed.

We would also like to thank our tuk-tuk driver Hak, who was always punctual, courteous and incredibly helpful. His local knowledge and friendly personality made getting around Siem Reap easy and enjoyable.

Our suite was spotless, spacious and extremely comfortable. Housekeeping did an excellent job throughout our stay, responding promptly whenever anything was needed and maintaining the room to a high standard.

It is rare to find a hotel where every department consistently delivers such outstanding service. Everyone we met was friendly, polite, attentive and genuinely cared about making our stay special.

Thank you to the entire Heritage Suites team for creating such wonderful memories. We would not hesitate to stay here again and will happily recommend Heritage Suites Hotel to anyone visiting Siem Reap.

2026-08-05 • via Nuitee
D
Dr. Bernhard • extended_group • de
9
2026-08-04 • via Nuitee
F
Felix • extended_group • ch
9
Very nice boutique hotel close to Ankor Wat.
Pros:

Das Personal ist sehr freundlich, aufmerksam und hilfsbereit. Vielen Dank!

2026-08-03 • via Nuitee
T
Thurupathan • couple • lk
9
2026-07-22 • via Nuitee
K
Kai • couple • gb
10
Amazing staff, beautiful room, great breakfast. Wish we didn’t have such a full itinery during our time in Siem Reap so
2026-07-17 • via Nuitee
O
oded • solo_traveller • il
10
2026-07-09 • via Nuitee
C
Cabello • couple • us
10
Staff were very friendly and amazing!!
Pros:

The staff were incredibly friendly and attentive throughout our entire stay. From the moment we arrived, we felt genuinely welcomed and well taken care of. The rooms were spectacular beautifully maintained, comfortable, and spotless. Every member of the team was extremely kind and always willing to help with anything we needed, making our experience even more enjoyable. Overall, it was an excellent stay, and we would happily return.

Cons:

Everything was great!

2026-07-06 • via Nuitee
C
Cassandra • solo_traveller • gb
10
2026-06-24 • via Nuitee
M
Michael • solo_traveller • ch
9
Pros:

Very friendly and helpful staff

2026-06-22 • via Nuitee
J
Júlio • solo_traveller • pt
9
Pros:

Os funcionários

2026-06-11 • via Nuitee
A
Anne - Laure • couple • fr
10
Pros:

Everything
The suite was amazing. The staff wonderful and so kind that we were happy to see them coming back at the hotel everyday.
Facilities are great and everything is so well maintained, from swimming pools to rooms.
The food also is very good even if a bit pricey.
Massages were efficient to untie a few knots in our backs.
Wish we could have stayed a bit more!
Thank you to all the team for a wonderful stay.

Cons:

Nothing to change

2026-06-11 • via Nuitee
Τσακιλτζή • couple • gr
10
2026-06-08 • via Nuitee
N
Neculaescu • family_with_children • fr
10
Un bon choix
Pros:

Le personnel super accueillant, le cadre, très bon petit dej

Cons:

Rien

2026-05-30 • via Nuitee
A
Aaron • couple • au
10
The staff at Heritage Suites were exceptional. Everyone was warm, professional and genuinely interested in looking after
Pros:

Beautifully presented and maintained property.

Cons:

It was perfect

2026-05-17 • via Nuitee
N
NIKOLAOS • couple • hk
9
2026-05-03 • via Nuitee
S
Shahid • solo_traveller • gb
10
Loved it enough to recommend it to friends and family
Pros:

Beautiful, comfortable with excellent location!

Cons:

It would have been nice to have an elevator as we are not young anymore

2026-04-29 • via Nuitee
J
Joana • couple • pt
10
Amazing
Pros:

The hotel is beautiful and the staff is amazing! Makara really help made our stay special! We definitely recommend the SPA it was a perfect experience

2026-04-23 • via Nuitee
F
Francesca • couple • ch
9
2026-04-22 • via Nuitee
V
Vicki • couple • au
10
My return stay impressed again The Heritage is the choice of accommodation for all round quality. I have stayed previou
Pros:

Loved everything about this property, including the quality of the pillows, bed linen, cleanliness and staff

Cons:

Nothing

2026-04-20 • via Nuitee
A
Ana Cecilia • couple • au
10
Oasis in Siem Reap
Pros:

Everything! The food was amazing, the rooms and general aesthetic was incredible. The hotel organised the tours for us.

Cons:

Nothing

2026-04-12 • via Nuitee