Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Restaurant
See all facilities

Review Highlights

Pros:
Clean rooms
Great location
Helpful staff
Good breakfast options
Spacious accommodations
Cons:
Room maintenance issues
Additional costs for amenities
Noise from outside
Lack of some basic amenities

Categories

Cleanliness
7.79
Mentioned as generally clean, but some complaints about room maintenance and lack of amenities.
Service
9.26
The staff is described as very professional and attentive to needs.
Location
9.3
Excellent location with many nearby attractions and ease of access.
Room Quality
7.75
Rooms are spacious and modern but some issues with noise and amenities.
Amenities
7.78
Spa facilities mentioned positively, but some amenities were lacking.
Value for Money
8.24
Hotel is well-located but may need renovations and improvements in rooms.
Food and Beverage
8.29
Breakfast was generally praised, but not all details available.
Overall Experience
8.76
Overall positive experience with some areas to improve.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-08 14:11

Property Description

Luxurious Stay near City of Arts and Sciences

Modern Rooms and Spa Amenities
Indulge in the elegant and soundproofed rooms featuring plasma satellite TV, free WiFi, and wooden flooring. Relax at the spa with a dynamic swimming pool, hot tub, sauna, and hammam for the ultimate rejuvenation experience.

Gourmet Dining and Fitness Facilities
Savor traditional Mediterranean cuisine with a modern twist at the stylish on-site restaurant. Stay active at the fitness center or take a refreshing dip in the all-year-round outdoor swimming pool.

Convenient Location and Easy Access
Located just 600 meters from Valencia’s City of Arts and Sciences, with a bus stop nearby for easy access to the city center and beaches. Book now for a perfect blend of luxury and convenience.

Important information:

Children under the age of 16 are not allowed in the spa. Please note you need a swimsuit, cap, towel and slippers to access the spa.

The spa is closed on Tuesdays and Wednesdays. Please check availability with the establishment, as capacity is limited. When booking 9 rooms or more, different policies and additional supplements may apply.

Please note that when booking a rate where payment is due before arrival, Primus Valencia will provide detailed payment instructions, for example a link to a secured payment platform. Children under 4 years old can stay for free when sharing existing beds.

As per RD 933/21, the establishment may request your complete personal details prior to your arrival at the hotel.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Spa/wellness center is closed from 2026-07-15 until 2026-07-06
Spa/wellness center is closed from 2027-01-20 until 2027-01-11
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: VLC

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Pets

    Pets are not allowed.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

  • Parking

    Public parking is possible on site (reservation is not needed) and costs EUR 16 per day.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    People 4 years old and over stay for € 30 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

8.4
Based on 4120 reviews
Cleanliness: 7.79
Service: 9.26
Location: 9.3
Room Quality: 7.75
Amenities: 7.78
Value for Money: 8.24
Food and Beverage: 8.29
Overall Experience: 8.76
L
Luca • solo_traveller • ch
5
Maso menos
Pros:

Posición muy buena y habitación muy limpia

Cons:

Desayuno de los peor de mi vida.
Ningun amenities en l’habitacion

2026-06-27 • via Nuitee
P
Patrik • solo_traveller • it
7
Pros:

Position top
Room cleaned

Cons:

No balcony

2026-06-26 • via Nuitee
G
Gabriele • extended_group • at
9
2026-06-26 • via Nuitee
G
geert • couple • be
7
OK
Pros:

locatie goed, niet ver van het strand en dicht bij de Turia om naar het centrum te gaan

Cons:

vrij basic, (soms) lawaaierig in de kamer, heel klein zwembadje, fietsen die verhuurd werden ook in niet al te beste staat. Het is een OK stadshotel, maar ook niet meer als dat

2026-06-25 • via Nuitee
C
Cantina • family_with_children • es
7
Cons:

Encontré una cucaracha en el lavabo

2026-06-25 • via Nuitee
A
Adelin • extended_group • it
8
2026-06-25 • via Nuitee
L
Lilia • family_with_children • bg
10
Really nice stay
Pros:

It was clean, comfortable beds, nice location. The pool area was also great.

Cons:

The pool was a bit small for such a big hotel, but that didn’t stop us from using it

2026-06-24 • via Nuitee
S
Sabrina • couple • it
9
Bella struttura e personale, cibo e posizione top
Pros:

Staff cortese, bellissima struttura, colazione completa. Ottima posizione ben collegata a tutto, stanza ampia e bella.

Cons:

I cuscini non sono anallergici, per cui - nonostante la stanza fosse senza dubbio molto pulita - le allergie più gravi alla polvere non sono comunque al sicuro.

2026-06-23 • via Nuitee
G
GusHM • extended_group • es
10
2026-06-23 • via Nuitee
A
Antoni • solo_traveller • es
8
2026-06-23 • via Nuitee
I
Ida • extended_group • se
10
Trevlig, vi fick mycke bra hjälp vid problem och hade allt vi behövde
Pros:

Rent, bra läge, trevlig personal

Cons:

Fruckost buffén var ensidig, bättre beskrivning av maten i menyn hade underlättat

2026-06-23 • via Nuitee
J
Jose Antonio • couple • es
9
2026-06-22 • via Nuitee
A
Aman • solo_traveller • ae
9
2026-06-22 • via Nuitee
L
Luisella • couple • it
7
2026-06-22 • via Nuitee
D
Dennis • family_with_children • se
9
2026-06-21 • via Nuitee
C
Carla • couple • pe
10
2026-06-21 • via Nuitee
J
Jennifer • extended_group • gb
9
Spot on for a base to explore
Pros:

Great location and actually pool area is better than photos. Staff are very helpful and foyer was very well kept and always plenty of room to sit.

Cons:

Nothing

2026-06-20 • via Nuitee
J
jean-francois • family_with_children • fr
10
On aurait pu rester un jour de plus !
Pros:

Bien situé, entre mer et centre ville, à côté de la cité des arts, avec des pistes cyclables très bien adaptées. Coin détente piscine exceptionnel avec palmiers, fauteuils, transats...

Cons:

salle de déjeuner un peu bruyante

2026-06-19 • via Nuitee
L
Ludmila • family_with_children • bg
3
Pros:

The large bed and the restaurant.

Cons:

The overall experience was highly disappointing. The only genuinely positive aspect of this hotel was the quality of the food at the main restaurant.
At first glance, the price seemed like excellent value for a four-star hotel, but it quickly became clear that the experience aligns more with a low three-star standard. One of the first issues was the check-in time of 4:00 PM, which is unusually late compared to the typical 2:00 PM standard. We had requested early check-in due to traveling with a toddler who needs an afternoon nap. While I understand this depends on availability, the late standard check-in time itself is already inconvenient for families.
Unfortunately, the room condition was unacceptable. Both the floor and bathroom were not properly cleaned, and the toilet seat was broken upon arrival. Despite reporting these issues to reception, nothing was resolved during our stay.
Housekeeping was also poorly managed. On the third day, no attempt was made to clean the room until 3:30 PM—precisely when our child was sleeping. Instead, we received a note under the door stating that housekeeping only works until 2:00 PM and that we should contact reception if we needed towels. This lack of coordination is frustrating and not in line with expected hotel standards.
The room amenities felt cheap and poorly considered. The bedding (pillows, duvets, and sheets) was of low quality, and even had visible price tags attached. Disposable cups were provided and never replaced after first use. Basic touches such as slippers were missing entirely. Even the blackout curtains were ineffective, as they were too narrow to properly cover the windows.
The pool area was another disappointment. It is significantly smaller than it appears in photos, and the outdoor furniture is both outdated and insufficient for the number of guests. Finding a sunbed was difficult, and at times there were simply not enough places to sit.

2026-06-18 • via Nuitee
B
Bianca • solo_traveller • nl
8
Prachtig hotel met goede faciliteiten
Pros:

Prachtig hotel, met zwembad waar het heerlijk vertoeven is

Cons:

De afstand naar het historische centrum

2026-06-17 • via Nuitee