West Cliff Inn, A Four Sisters Inn

Hotels
9.2 (381 reviews)
174 W Cliff Drive , Santa Cruz , us

listing image 1
Show all photos
Free
Children allowed

Facilities

Offsite parking discounted rates available
Parking
Non-smoking rooms
Terrace
Luggage storage
Express check-in/check-out
Fax/photocopying
Tour desk
Facilities for disabled guests
Non-smoking throughout
See all facilities

Review Highlights

Pros:
Friendly staff
Great location
Beautiful building
Cons:
Noise from traffic
Cleanliness issues noted

Categories

Cleanliness
8.25
Mention of blood marks on bedsheets indicates issues.
Service
9.72
Staff service was excellent, very friendly and helpful.
Location
10
Location was very good with great views and close to attractions.
Room Quality
8.71
Rooms were comfortable, but some were small with functional issues.
Amenities
9.24
Good amenities with thoughtful touches like chocolate chip cookies.
Value for Money
8.7
Some guests felt it did not live up to expectations of a Four Sisters property.
Food and Beverage
9.25
Breakfast was good with nice touches, though not preferred by all.
Overall Experience
9.74
Overall a very pleasant stay with high satisfaction.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-16 00:47

Property Description

Luxurious Accommodations
Experience the charm of a 3-story Victorian home at West Cliff Inn, offering cozy guestrooms with fireplaces and elegant marble-tile bathrooms for a truly luxurious stay.

Modern Amenities
Stay connected with free high-speed internet access, unwind with an in-room MP3 player, and enjoy entertainment on a flat-panel TV in every room, ensuring a comfortable and convenient stay.

Delightful Dining and Activities
Indulge in a delicious breakfast buffet each morning, savor wine and hors d'oeuvres in the afternoon, and explore Santa Cruz with ease by renting a bicycle - all just steps away from the vibrant Beach and Boardwalk.

Book your memorable stay at West Cliff Inn today for a perfect blend of relaxation and adventure.

Important information:

If canceled before 7 days prior to arrival, the property will refund the deposit minus a cancellation fee.

Your total charges include all taxes and a $10 per night historic conservation fee. This fee supports maintaining our unique historic Victorian mansion and the Historic Preservation Commission of Santa Cruz, dedicated to maintaining the many historic buildings throughout the City.

Pets are allowed in this property upon request as long as they do not exceed the weight limit of 40 lbs. Please contact the property in advance. Additional fees may apply.

At check-in, guests must present the same credit card that was used to make the reservation.

Group Bookings not allowed which includes more than 2 separate bookings by same guest or more than 3 rooms booked on single reservation.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
This property does not accommodate bachelor(ette) or similar parties.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: SJC

Property Policies

  • Parking

    Free private parking is possible on site (reservation is not needed).

  • Internet

    WiFi is available in all areas and is free of charge.

  • Pets

    Pets are not allowed.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 5 years old stay for free when using an available cot.
    Children up to and including 5 years old stay for free when using an existing bed.
    Children from 6 years old to 17 years old stay for US$25 per person per night when using an existing bed.
    Children from 6 years old to 16 years old stay for US$25 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Property Accessibility

Total Disability Score: 42.86
Public Area
  • Ramp: No
  • Entrance Leveled: No
  • Pet Friendly: No
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: No
  • Restaurant Wheelchair Accessible: No
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: No
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
Show all accessibility features

Guest Reviews

9.2
Based on 381 reviews
Cleanliness: 8.25
Service: 9.72
Location: 10
Room Quality: 8.71
Amenities: 9.24
Value for Money: 8.7
Food and Beverage: 9.25
Overall Experience: 9.74
G
Grant • couple • us
10
Unexpectedly world class.
Pros:

The breakfast is great, staff is amazing and very accommodating. We were even able to rent bikes and cruise around the area. It’s close to the boardwalk, but just far enough to have some peace and quiet. The sitting room looks out over the ocean and is truly amazing.

Cons:

Nothing, it is the perfect hotel!

2026-05-20 • via Nuitee
S
Sinem deniz • couple • tr
10
2026-05-18 • via Nuitee
R
Robert • solo_traveller • us
10
2026-05-13 • via Nuitee
L
Lisa • couple • us
9
Wonderful and comfortable place to stay. Especially for a special occasion
Pros:

Large comfortable room, fresh cookies waiting on the bed upon arrival. Yummy breakfast in morning. Complimentary water. Great location

2026-05-13 • via Nuitee
J
Jane • couple • gb
10
Absolutely fabulous. The wine and cheese was amazing. Every little touch done so well
Pros:

Everything. One of the best hotels we have ever stayed at. Highly recommend.

Cons:

Nothing

2026-05-12 • via Nuitee
M
MaryAbigail • couple • us
2
Great location but expensive for the value
Pros:

We stayed at West Cliff Inn a week ago and were surprised to find it didn’t have air conditioning which means we had to choose to either be way to hot or leave the windows open and it be loud and bright. So while the beds were comfortable we didn’t sleep at all while we were there.

Proximity to the beach, Ward and board walk are amazing. However, someone did break into our rental car and steal $250 from our golf bag. That’s our bad for leaving clubs in the car but it is a bummer that the facilities are not secure in any way.

The breakfast is just a continental breakfast and is over marketed as something much fancier and one of the staff told me the wine and cheese is just from Costco so not local pairings as I would have expected.

Overall, it was advertised as a boutique experience but really it was pretty generic and just over priced for the location.

2026-05-11 • via Nuitee
J
Joyce • couple • us
10
2026-05-04 • via Nuitee
S
Sara • solo_traveller • us
7
Cute hotel in Santa Cruz
Pros:

Cute boutique hotel in historic house. Walking distance to beach and boardwalk. Breakfast was decent, but had limited selections. Room was very spacious and had lovely little patio.

Cons:

Lack of AC was a bit of a challenge after a long hot workday and without screens on windows I ended up with a couple annoying flies in the room with me.

2026-05-04 • via Nuitee
C
Christopher • couple • us
1
NOT SORRY FOR YOUR LOSS BEWARE
Cons:

Came for my dad's funeral needed an extra night, told I was comped, instead I was put in the most expensive room and given a 25% discount. When I return around 9pm that night from the funeral to park a $100,000 rental car there was no parking, three other separate parties staying at the hotel were in the same boat, when I called the emergency line for all of us, I was given massive attitude and told to kick rocks. When I woke up to attend the second service and check out in my rented suit I was charged an extra $700. This hotel went from being my happiest place on earth to the scum of it. Thank you for ruining my week. That extra $700 you took from me for a room that I entered at a blistering 87 degrees at 9 pm (NO AC EITHER THANKS GUYS) could have come in handy when I returned home from this funeral to find my car stolen. I will never come here again. Thanks Mary. Thanks Shantae.

2026-05-03 • via Nuitee
A
Allaxandra • couple • us
10
2026-04-30 • via Nuitee
M
Martins • solo_traveller • lv
10
2026-04-26 • via Nuitee
R
Richard • solo_traveller • us
10
2026-04-24 • via Nuitee
C
Casagrande • couple • us
3
I was way overcharged for less than I booked for.
Pros:

I liked the spa tub and the view from the tiny window in the attack room

Cons:

I didnt like that I called to specifically book the room with the spa tub and the jacuzzi on the deck. When we arrived checked into our room, it was only a shower. No bathtub. I told the front desk this isn't the room I booked, I need a bathtub and I booked the room with also the patio jacuzzi. Mind you, it was a 10 minute phone call to specify I need both and she guaranteed it. I paid over $300 to make sure I had both. She changed the room, for an upgraded charge! Only for the nee room to have a spa tub, no patio, only a small window!!! I paid more, to have way less than what I booked for. Also breakfast was some fake egg hard omelet bake thing that tasted like throw up. Not to bash the hotel, staff was very friendly and the room was absolutely so clean and nice but Im furious I now paid $400 to have less than what I was promised I booked for.

2026-04-14 • via Nuitee
L
Lowenstein • couple • us
10
Fabulous historic property with views and great hospitality.
Pros:

This is a gorgeous, historic property with large rooms, comfortably appointed and furnished. Full breakfast the next morning was included and delicious. All staff was courteous, pleasant, and welcoming. Beautiful views of the Paciifc Ocean from many parts of the building, too!

2026-04-13 • via Nuitee
E
Erica • couple • us
10
Beautiful, clean room with very comfortable bed.
2026-04-11 • via Nuitee
H
Helen • couple • gb
10
2026-04-11 • via Nuitee
G
Gina • couple • us
10
2026-04-06 • via Nuitee
H
HE1993 • couple • gb
8
Excellent location for our short stay
Pros:

Easy walk to the seafront, onsite parking, an afternoon wine and cheese after check in and breakfast included. Wonderful staff.

Cons:

Our room was downstairs near the social space and a creeky floor above us with kids running around which meant it could be mildly noisy but it didn’t not impact the stay as people respected the noise curfew. Not a huge amount of space for your things (but we did have a lot!).

2026-04-05 • via Nuitee
L
Lora • couple • us
9
2026-04-04 • via Nuitee
C
Christopher • family_with_children • us
9
2026-03-31 • via Nuitee