West Cliff Inn, A Four Sisters Inn

Hotels
9.2 (372 reviews)
174 W Cliff Drive , Santa Cruz , us

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Free
Children allowed

Facilities

Offsite parking discounted rates available
Non-smoking rooms
Terrace
Luggage storage
Express check-in/check-out
Fax/photocopying
Tour desk
Facilities for disabled guests
Non-smoking throughout
Board games/puzzles
See all facilities

Review Highlights

Pros:
Friendly staff
Great location
Beautiful building
Cons:
Noise from traffic
Cleanliness issues noted

Categories

Cleanliness
8.25
Mention of blood marks on bedsheets indicates issues.
Service
9.72
Staff service was excellent, very friendly and helpful.
Location
10
Location was very good with great views and close to attractions.
Room Quality
8.71
Rooms were comfortable, but some were small with functional issues.
Amenities
9.24
Good amenities with thoughtful touches like chocolate chip cookies.
Value for Money
8.7
Some guests felt it did not live up to expectations of a Four Sisters property.
Food and Beverage
9.25
Breakfast was good with nice touches, though not preferred by all.
Overall Experience
9.74
Overall a very pleasant stay with high satisfaction.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-16 00:47

Property Description

Luxurious Accommodations
Experience the charm of a 3-story Victorian home at West Cliff Inn, offering cozy guestrooms with fireplaces and elegant marble-tile bathrooms for a truly luxurious stay.

Modern Amenities
Stay connected with free high-speed internet access, unwind with an in-room MP3 player, and enjoy entertainment on a flat-panel TV in every room, ensuring a comfortable and convenient stay.

Delightful Dining and Activities
Indulge in a delicious breakfast buffet each morning, savor wine and hors d'oeuvres in the afternoon, and explore Santa Cruz with ease by renting a bicycle - all just steps away from the vibrant Beach and Boardwalk.

Book your memorable stay at West Cliff Inn today for a perfect blend of relaxation and adventure.

Important information:

If canceled before 7 days prior to arrival, the property will refund the deposit minus a cancellation fee.

Your total charges include all taxes and a $10 per night historic conservation fee. This fee supports maintaining our unique historic Victorian mansion and the Historic Preservation Commission of Santa Cruz, dedicated to maintaining the many historic buildings throughout the City.

Pets are allowed in this property upon request as long as they do not exceed the weight limit of 40 lbs. Please contact the property in advance. Additional fees may apply.

At check-in, guests must present the same credit card that was used to make the reservation.

Group Bookings not allowed which includes more than 2 separate bookings by same guest or more than 3 rooms booked on single reservation.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
This property does not accommodate bachelor(ette) or similar parties.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: SJC

Property Policies

  • Parking

    Free private parking is possible on site (reservation is not needed).

  • Internet

    WiFi is available in all areas and is free of charge.

  • Pets

    Pets are not allowed.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 5 years old stay for free when using an available cot.
    Children up to and including 5 years old stay for free when using an existing bed.
    Children from 6 years old to 17 years old stay for US$25 per person per night when using an existing bed.
    Children from 6 years old to 16 years old stay for US$25 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Property Accessibility

Total Disability Score: 42.86
Public Area
  • Ramp: No
  • Entrance Leveled: No
  • Pet Friendly: No
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: No
  • Restaurant Wheelchair Accessible: No
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: No
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
Show all accessibility features

Guest Reviews

9.2
Based on 372 reviews
Cleanliness: 8.25
Service: 9.72
Location: 10
Room Quality: 8.71
Amenities: 9.24
Value for Money: 8.7
Food and Beverage: 9.25
Overall Experience: 9.74
R
Richard • solo_traveller • us
10
2026-04-24 • via Nuitee
C
Casagrande • couple • us
3
I was way overcharged for less than I booked for.
Pros:

I liked the spa tub and the view from the tiny window in the attack room

Cons:

I didnt like that I called to specifically book the room with the spa tub and the jacuzzi on the deck. When we arrived checked into our room, it was only a shower. No bathtub. I told the front desk this isn't the room I booked, I need a bathtub and I booked the room with also the patio jacuzzi. Mind you, it was a 10 minute phone call to specify I need both and she guaranteed it. I paid over $300 to make sure I had both. She changed the room, for an upgraded charge! Only for the nee room to have a spa tub, no patio, only a small window!!! I paid more, to have way less than what I booked for. Also breakfast was some fake egg hard omelet bake thing that tasted like throw up. Not to bash the hotel, staff was very friendly and the room was absolutely so clean and nice but Im furious I now paid $400 to have less than what I was promised I booked for.

2026-04-14 • via Nuitee
L
Lowenstein • couple • us
10
Fabulous historic property with views and great hospitality.
Pros:

This is a gorgeous, historic property with large rooms, comfortably appointed and furnished. Full breakfast the next morning was included and delicious. All staff was courteous, pleasant, and welcoming. Beautiful views of the Paciifc Ocean from many parts of the building, too!

2026-04-13 • via Nuitee
E
Erica • couple • us
10
Beautiful, clean room with very comfortable bed.
2026-04-11 • via Nuitee
H
Helen • couple • gb
10
2026-04-11 • via Nuitee
G
Gina • couple • us
10
2026-04-06 • via Nuitee
H
HE1993 • couple • gb
8
Excellent location for our short stay
Pros:

Easy walk to the seafront, onsite parking, an afternoon wine and cheese after check in and breakfast included. Wonderful staff.

Cons:

Our room was downstairs near the social space and a creeky floor above us with kids running around which meant it could be mildly noisy but it didn’t not impact the stay as people respected the noise curfew. Not a huge amount of space for your things (but we did have a lot!).

2026-04-05 • via Nuitee
L
Lora • couple • us
9
2026-04-04 • via Nuitee
C
Christopher • family_with_children • us
9
2026-03-31 • via Nuitee
A
Andrea • family_with_children • us
9
West Cliff Inn - beautiful views, lovely accommodations, perfect location!
Pros:

Lovely, spacious room & bathroom, perfect location, beautiful views from hotel balconies, delicious hot breakfast available w/ lots of healthy options!

Cons:

Always prefer having A/C as weather gets warmer.

2026-03-30 • via Nuitee
R
Ramsauer • extended_group • ca
10
They make you feel like your at home.
Pros:

Excellent staff so warm and friendly when you walk in the door. So many extra special touches. The homemade cookies on the bed. A happy hour with wine and cheese. Fresh breakfast in the morning with fresh fruit and eggs and so many more items.

I will be back!

2026-03-22 • via Nuitee
F
Fred • couple • ca
9
2026-03-21 • via Nuitee
C
Carlos • couple • us
10
Summer in March
Pros:

The entire place is very clean. Mattress is so comfortable. Breakfast was amazing. Chocolate chips are to die for.

Cons:

The big hot tub on the 3rd floor does seem to work as it should

2026-03-20 • via Nuitee
B
Bonnie • couple • us
10
2026-03-18 • via Nuitee
D
Denise • couple • us
8
2026-03-17 • via Nuitee
C
Carol • couple • us
9
A lovely inn, well-appointed, welcoming snacks, efficient breakfast.
Pros:

Very clean, comfortable, welcoming.

Cons:

Staff not present after 8pm?

2026-03-16 • via Nuitee
K
Kevin • couple • us
10
We found our new place to stay in Santa Cruz.
Pros:

The property and the rooms are beautiful and clean. They have Wonderful breakfast in the morning. It is close to the wharf and boardwalk. It is a 3 mile walk to Natural Bridges Beach down beautiful West Cliff Dr.

2026-03-09 • via Nuitee
A
Anne • couple • de
10
2026-03-04 • via Nuitee
E
ellen • solo_traveller • us
5
Too bad--pretty location, pleasant staff BUT...
Cons:

The room had a gas fireplace and the pilot light was on. When I returned from dinner at 9:10pm, the room was 80 degrees, even with open windows. I called the night number and was told "everyone had left" and I should turn the knob to turn the pilot off. The knobs were not labelled--I did not feel it was safe for me to start messing with random knobs when there was an open gas flame. I was not able to sleep because it was hot and stuffy.

2026-02-28 • via Nuitee
J
Joseph • couple • us
10
2026-02-14 • via Nuitee