Fontana Village Resort & Marina

Hotels
7.7 (201 reviews)
300 Woods Road , Fontana Village , us

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Restaurant
See all facilities

Review Highlights

Pros:
Friendly staff
Beautiful location
Updated rooms
Cons:
Poor cleanliness
Service shortages
Food quality issues

Categories

Cleanliness
5.45
Several reviews pointed out poor cleanliness and safety issues in the rooms.
Service
8.95
Staff are described as friendly, although some reviews mention service shortages.
Location
9.45
The location is frequently praised as beautiful and conveniently located for events.
Room Quality
6.95
Rooms are noted as updated in some instances, but multiple issues were reported across several reviews.
Amenities
7.95
Amenities were adequate, but a common issue was with the restaurant staffing.
Value for Money
7.95
The overall value seems reasonable, but the experience may not meet expectations based on price.
Food and Beverage
6.45
Mixed reviews on food quality, specifically issues with the Thanksgiving buffet and limited dining options.
Overall Experience
8.45
Generally a positive stay with some significant shortcomings that affected overall satisfaction.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-09 18:39

Property Description

Scenic Location in Fontana Village
Comfortable Rooms with Modern Amenities
Convenient Reception Assistance

Experience comfort and convenience at Fontana Village Resort & Marina. Book now for an unforgettable stay.

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
This property does not accommodate bachelor(ette) or similar parties.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: TYS

Location

Guest Reviews

7.7
Based on 201 reviews
Cleanliness: 5.45
Service: 8.95
Location: 9.45
Room Quality: 6.95
Amenities: 7.95
Value for Money: 7.95
Food and Beverage: 6.45
Overall Experience: 8.45
D
douglas solo_traveller us
4
2026-06-27 via Nuitee
D
Denival solo_traveller br
8
Pros:

Atende muito bem o propósito da localização

Cons:

Não tem café da manhã, poderia ter alguma opção rápida.

2026-06-13 via Nuitee
K
Katharina couple us
7
Pros:

New bathroom

Cons:

View was the parking lot.

2026-03-28 via Nuitee
K
Kenzie couple us
8
2026-01-29 via Nuitee
R
Robert solo_traveller pe
3
Very very bad service and the management doesn't car.
Pros:

Facilities are nice if they were cared for.

Cons:

Very bad front desk staff and management.The food is also bad. Recipes are bad and they are prepared bad. The fireworks BBQ was garbage. A 3rd grader could do hotdogs better.

2026-01-19 via Nuitee
L
Louis extended_group ca
8
très bien, mais j'ai préféré il y a 2 ans dans le main building, chambre plus neuve!
Pros:

le calme de la place, la situation physique dans la forêt

Cons:

les chambres étaient vielle, manque de rénovation pour le secteur ou nous étions

2026-01-19 via Nuitee
C
Christopher couple us
10
2026-01-19 via Nuitee
S
Steven solo_traveller us
3
Pros:

Many new owners this year employee turnover high. Poor training and poor management backup.
Probably a venture capital type experience.
Venerable traditional motel complex in Smokies mismanaged.

2026-01-19 via Nuitee
C
Craig solo_traveller us
2
Not satisfied with room and would not recommend staying here.
Pros:

Location to event.

Cons:

10/17/25 & 10/18/25. Cleanliness of the room overall very poor. Multiple safety issues. Adjoining room door does not have a lock just a chain & a chair to keep in "secure". Smoke detector not functioning and no cover. Ceiling light rusted and hanging from ceiling. Shower door not functioning properly very difficult to move to enter or exit. Bathroom light missing cover. A/C missing grill. Entry door peep hole in door stuffed with paper. Mini fridge missing shelves. Not so critical : Single bar of soap. One decaf coffee pod. I would have a hard time recommending a stay here. This is my second stay and not much has changed.

2026-01-19 via Nuitee
R
Robert couple us
6
Overall great 4th of July just need to update rooms
Pros:

Had lunch when we arrived while waiting for our room, food was good staff is great

Cons:

We came for the 4th of July, for one night. The staff is great, Elvis and the fireworks were awesome . The biggest problem was the room, the sink was leaking, toilet was running continuously, all of the lamps were unplugged so, had to move bed to plug them all back in, the door handle on the adjoining room door is broken, definitely not up to $200 a night standard. Also when we returned from the awesome fireworks there were 8 motorcycles parked parked in front of our room so, had to park away from our room.

2026-01-19 via Nuitee
P
Patricia couple us
3
It fell far short, paid full price, received little service and reduced accommodations.
Pros:

The resort is in a beautiful location, and has everything you need in the village. The remodel has improved the attractiveness and comfort of the accommodations.

Cons:

You always want to love Fontana Resort, and they always disappoint. They staff the place, hotel, restaurants, every service offered to the absolute minimum, leaving no room for sick employees or those who don’t come to work.

This time the big problem was Quill’s restaurant, the only option for lunch and dinner during our stay. First, there are now only inside tables in a tiny bar. All seating is outside, no matter the weather. Second, there was one employee there the whole day. Breakfast to close, he was the cook, server, cleanup, tended bar, everything. Poor kid must really need the job.

And here is the real problem. The resort is so remote that you have zero other meal options. So, you’re stranded in a little village where only one of their restaurants is open, and they have a massive staffing issue due to poor management. This is not a one time deal, it’s been this way the last several visits.

I stress, in such a remote location, this is real negligence to guests.

2026-01-19 via Nuitee
W
Wil couple us
4
only one. night stay
Pros:

location is nice

Cons:

room was very old, had that old smell, AC unit needs to be replaced, highly concerning

2026-01-19 via Nuitee
C
Clea couple us
9
Pros:

everything was great, except the buffet breakfast.

2026-01-19 via Nuitee
G
gali extended_group il
6
nice
Pros:

the location. there was no other choice

Cons:

everything was old. they must renovate the property

2026-01-12 via Nuitee
J
Jon couple us
7
2026-01-05 via Nuitee
T
Thomas couple us
8
Pros:

Rooms were updated nicely.

Cons:

The Thanksgiving buffet was not as top notch as in the past.

2025-12-25 via Nuitee
M
Marcel solo_traveller us
9
overall good experience
Pros:

The coffee at the breakfast location at the main building was great. Thank you.

Cons:

The coffee maker in the room was not so great and somewhat problematic. The wifi in my location was spotty.

2025-12-06 via Nuitee
S
sdwalker71 Family Troy, Alabama
10
Beautiful
Pros:

This picturesque resort was perfect for my daughter’s wedding. We had a glorious experience. Accommodations were great and the staff attentive and kind. Both Hazel’s and Dam Garage had decent food. Lodging options were good too!

2025-11-30 via Tripadvisor
I
Ilan_Shafriri family_with_children il
5
2025-11-13 via Nuitee
E
Erique couple br
10
Enjoyed my stay
Pros:

Super friendly staff and a comfortable bed, highly recommended!

2025-11-03 via Nuitee