Fontana Village Resort & Marina

Hotels
7.7 (201 reviews)
300 Woods Road , Fontana Dam , US
+1 800-849-2258

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Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Restaurant
See all facilities

Review Highlights

Pros:
Friendly staff
Beautiful location
Updated rooms
Cons:
Poor cleanliness
Service shortages
Food quality issues

Categories

Cleanliness
5.45
Several reviews pointed out poor cleanliness and safety issues in the rooms.
Service
8.95
Staff are described as friendly, although some reviews mention service shortages.
Location
9.45
The location is frequently praised as beautiful and conveniently located for events.
Room Quality
6.95
Rooms are noted as updated in some instances, but multiple issues were reported across several reviews.
Amenities
7.95
Amenities were adequate, but a common issue was with the restaurant staffing.
Value for Money
7.95
The overall value seems reasonable, but the experience may not meet expectations based on price.
Food and Beverage
6.45
Mixed reviews on food quality, specifically issues with the Thanksgiving buffet and limited dining options.
Overall Experience
8.45
Generally a positive stay with some significant shortcomings that affected overall satisfaction.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-09 18:39

Property Description

Scenic Location in Fontana Village
Comfortable Rooms with Modern Amenities
Convenient Reception Assistance

Experience comfort and convenience at Fontana Village Resort & Marina. Book now for an unforgettable stay.

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
This property does not accommodate bachelor(ette) or similar parties.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: TYS

Location

Guest Reviews

7.7
Based on 201 reviews
Cleanliness: 5.45
Service: 8.95
Location: 9.45
Room Quality: 6.95
Amenities: 7.95
Value for Money: 7.95
Food and Beverage: 6.45
Overall Experience: 8.45
L
Linda • couple • us
10
Clean and comfortable.
Pros:

Facility was clean with an awesome community sitting area. Room was clean and bedxwas comfortable.

2026-11-02 • via Nuitee
D
DB • solo_traveller • us
8
Rest in the middle of the twisties.
Pros:

Beautiful location, with a restaurant walkable distance to the lodge where I stayed. The rooms were modern, well equipped with coffee pot refrigerator.

Cons:

The only thing I disliked about the property was that I had to leave it… this is a well- maintained facility, and I enjoyed the time that I was able to visit.

2026-10-27 • via Nuitee
M
Michael • extended_group • us
10
2026-10-26 • via Nuitee
G
George • couple • us
9
Cons:

The restaurant wasn’t open & not advertised.

2026-10-22 • via Nuitee
L
Larson • extended_group • us
9
Great place
Pros:

There was a issue with the room but they immediately fixed the issue and made things better than ever

Cons:

Wi-Fi was spotty

2026-10-16 • via Nuitee
R
Raymond • solo_traveller • us
6
2026-09-11 • via Nuitee
R
Renee • solo_traveller • us
10
Beautiful Mountain Retreat
Pros:

The king size bed was the most comfortable bed we've ever slept in! The the grounds were beautiful and we had the best hamburger at The Canteen.

Cons:

We did have to go down a few stairs with our luggage to get to an elevator.

2026-09-03 • via Nuitee
A
Abigail • couple • us
10
2026-09-03 • via Nuitee
R
Roy • couple • ca
10
2026-09-01 • via Nuitee
D
douglas • solo_traveller • us
4
2026-06-27 • via Nuitee
D
Denival • solo_traveller • br
8
Pros:

Atende muito bem o propósito da localização

Cons:

Não tem café da manhã, poderia ter alguma opção rápida.

2026-06-13 • via Nuitee
K
Katharina • couple • us
7
Pros:

New bathroom

Cons:

View was the parking lot.

2026-03-28 • via Nuitee
K
Kenzie • couple • us
8
2026-01-29 • via Nuitee
C
Clea • couple • us
9
Pros:

everything was great, except the buffet breakfast.

2026-01-19 • via Nuitee
L
Louis • extended_group • ca
8
très bien, mais j'ai préféré il y a 2 ans dans le main building, chambre plus neuve!
Pros:

le calme de la place, la situation physique dans la forêt

Cons:

les chambres étaient vielle, manque de rénovation pour le secteur ou nous étions

2026-01-19 • via Nuitee
S
Steven • solo_traveller • us
3
Pros:

Many new owners this year employee turnover high. Poor training and poor management backup.
Probably a venture capital type experience.
Venerable traditional motel complex in Smokies mismanaged.

2026-01-19 • via Nuitee
C
Christopher • couple • us
10
2026-01-19 • via Nuitee
R
Robert • couple • us
6
Overall great 4th of July just need to update rooms
Pros:

Had lunch when we arrived while waiting for our room, food was good staff is great

Cons:

We came for the 4th of July, for one night. The staff is great, Elvis and the fireworks were awesome . The biggest problem was the room, the sink was leaking, toilet was running continuously, all of the lamps were unplugged so, had to move bed to plug them all back in, the door handle on the adjoining room door is broken, definitely not up to $200 a night standard. Also when we returned from the awesome fireworks there were 8 motorcycles parked parked in front of our room so, had to park away from our room.

2026-01-19 • via Nuitee
W
Wil • couple • us
4
only one. night stay
Pros:

location is nice

Cons:

room was very old, had that old smell, AC unit needs to be replaced, highly concerning

2026-01-19 • via Nuitee
R
Robert • solo_traveller • pe
3
Very very bad service and the management doesn't car.
Pros:

Facilities are nice if they were cared for.

Cons:

Very bad front desk staff and management.The food is also bad. Recipes are bad and they are prepared bad. The fireworks BBQ was garbage. A 3rd grader could do hotdogs better.

2026-01-19 • via Nuitee