Blue Chairs Beachfront Resort Puerto Vallarta - Adults Only

Oceanfront

Where to begin… The sea view was not as described. That was upsetting in the first few seconds. The Sea view is part of the experience. No phone in the room to reach the front desk. At the front desk, we constantly complained about basic needs. No chair in the room next to the desk. (got much later). The desk was appalling to see. Reflects an attitude, we don’t care. See picture below. Even regular PV visitors (other friends) to the resort were appalled at that desk. Every day, AND several times a day, complained about the lack of shower towels, hand towels, face towels, shower matts. Also, shortage of shampoo and shower gel. On the first couple of days, did not even change the pillowcases. We had to ask for two glasses. Why were they not there? And they were never cleaned. Rarely was the floor cleaned, upsetting. Shower curtain rack was weak and fell. Took a day to fix. Then suddenly the towel bar disappears! Who would take a towel bar? Only days later did they indicate a staff member did this, and yet they took no action. Several complaints and days later, had to force them to put one on again. The Wi-Fi was one of the worst ever experienced. The amount of time we spent complaining at the front desk about these and other things, took time and energy away from the trip. This was the most disheartening. And soured our view of beautiful PV. Customer service attitude was, we don’t care. We are not accountable. We listen to you. We won’t deliver. You have to complain many times, and we might do something. Every single customer service representative was beneath any standards of care. The only consistency of customer service was there’s no customer service by all. Salvador was good at pretending to help you. A smooth talker. Only with constant nagging, did he do the basic things we asked. Enrique was asked to do some basic things, several times. Nothing done, we just saw him eating at the desk. Aldo did not do anything we asked, despite indications he would be better than all the others. Others at the desk who did not do basic things we asked, were Victor and Rebecca. Which is basically the entire team for the week! The only person, heroic, if you will, who always did the things we asked, and quickly, and nudged the other staff members to do, was Francisco. But, Francisco was the Security Guard! It’s not his job. But he was genuinely empathic, believed in accountability, and customer service quality. We highly praise him! Everything about customer service starts from the executive team. Clearly, management does not have a customer service ethos. Ultimately all these are their problems. To emphasize, even regular PV visitors could not believe these often shocking experiences. Obviously we’ll never step foot here again when we go back to PV. Rarely post. Seasoned traveller (tens of thousands of miles). This was so uniquely bad, it had to be documented. Will also do a rare Google Review.

Location was great.

The majority of the staff were friendly and helpful. The location on the beach was great. The restaurant was decent.

Blue Chairs is in a great location being beachfront in the Romantica Zone. However if you are a pool side sun seeker you will be disappointed. The pools receive limited sun due to their location. There is also a lack of poolside furniture. One issue with the beach is of course the crowd. An additional issue is the local vendors selling goods. They are like an Army they just keep coming. You will be approached repeatedly all day long. This is an older property that suffers from deferred maintenance. However it is a good value considering its location. The restaurant serves quality food at a reasonable price. If you cannot climb stairs you will spend a lot of time waiting on the elevator. If stairs are a challenge request a room on a lower floor. The rooftop bar offers entertainment including drag shows and Go Go Boys. The entertainment is quality. The wait staff can be over flirtatious in their efforts to earn tips. They were doing some improvements to the property including painting. The room I was assigned was not in the best condition. It needed painting and the sofa sleeper was soiled and stained. I would suggest you request to inspect the room prior to acceptance. The upside is location, rooftop bar, restaurant, and level of service. Down side is beach only for sun along with deferred maintenance

Breakfast was ok

Quarto espaçoso cama confortável

We had an sea view (ocean front) room . The view of the bay and beach was amazing and we could also here the sound of the waves from the room (if there was no music blasting)

Location

La atención, la vista al mar y el acceso a transporte

Too much out of the way hard walking to anything