The Gailes Hotel & Spa

Hotels
8 (1095 reviews)
Marine Drive, Gailes, Ayrshire , Irvine , gb

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Free
Children allowed
Pets allowed

Facilities

Health or beauty spa nearby
Offsite parking discounted rates available
Electric bicycle charging station
Fitness facilities (surcharge)
Non-smoking rooms
Restaurant
Room service
Terrace
Pets allowed
BBQ facilities
See all facilities

Review Highlights

Pros:
Friendly staff
Good food
Convenient location
Cons:
Noise issues
Cleanliness concerns
Amenities overcrowded

Categories

Cleanliness
7.46
Some mentions of hairs found in rooms and issues with cleanliness.
Service
8.43
Positive mentions of friendly and professional staff across various reviews.
Location
8.47
Convenient location with positive sentiments from multiple reviews.
Room Quality
7.42
Concerns about noise insulation and some dated aspects mentioned.
Amenities
7.95
Spa area was busy, but overall amenities are appreciated.
Value for Money
7.91
Mixed feedback about the value based on the overall experience.
Food and Beverage
8.46
Positive mentions of great food and wholesome dining experience.
Overall Experience
7.93
Overall positive experience, with some areas needing improvement.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-20 02:18

Property Description

Modern Accommodation and Contemporary Restaurant
Experience modern comfort at the 4-star Gailes Hotel, just a short drive from Prestwick Airport.

Leisure Facilities and Relaxation
Unwind at our fitness centre, hot tub, and sauna. Indulge in relaxation, additional fees apply.

Spacious Rooms and Fine Dining
Enjoy spacious rooms with all the amenities you need. Treat yourself to a meal at The Coast Restaurant with dishes made from locally sourced ingredients.

Book now for a luxurious stay at the Gailes Hotel, where comfort and convenience meet sophistication.

Important information:

Access to the thermal suite (vitality pool, sauna, steam room and relaxation area) and gym facilities at the Gailes Leisure Club is available at an additional cost of GBP 20 per person, payable direct to the hotel.


Please note that bookings for breakfast and dinner are essential. You can book this direct on the hotel website or by leaving a comment in the special request box.Guests under the age of 18 can only check in with a parent or official guardian.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: PIK

Property Policies

  • Parking

    Free private parking is possible on site (reservation is not needed).

  • Pets

    Pets are allowed on request. Charges may be applicable.

  • Groups

    When booking more than 5 rooms, different policies and additional supplements may apply.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 1 year old stay for free when using an available cot.
    Children up to and including 2 years old stay for free when using an existing bed.
    Children from 3 years old to 16 years old stay for £15 per person per night when using an existing bed.
    People no matter the age stay for £15 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

8
Based on 1095 reviews
Cleanliness: 7.46
Service: 8.43
Location: 8.47
Room Quality: 7.42
Amenities: 7.95
Value for Money: 7.91
Food and Beverage: 8.46
Overall Experience: 7.93
K
Karen • couple • gb
10
Very comfortable and friendly staff making it a great, stress free stay.
Pros:

Very clean and pleasant environment

2026-04-10 • via Nuitee
R
Ravinder • extended_group • gb
9
Great location and facilities, clean environment and really lovely friendly staff
Pros:

Everything -the location was ideal the facilities were excellent and our room was just perfect and it was very clean throughout

Cons:

The breakfast was ok could have been warmer and we ordered fried eggs which came halfway into our breakfast so a bit disappointed with this

2026-04-10 • via Nuitee
O
Olivia • couple • gb
10
2026-04-10 • via Nuitee
S
Susan • solo_traveller • gb
8
Comfortable stay in a good location for a work overnighter.
Pros:

Lovely room in an ideal location for where I needed to be, comfortable, quiet, and clean. Friendly and welcoming staff.

Cons:

Despite nice set up and pleasant service, the food was a bit disappointing, didn’t really live up to menu descriptions and some items were replaced without being informed.

2026-04-09 • via Nuitee
C
Clare • couple • gb
8
Enjoyable and relaxing loved the spa in the room and steam shower
Pros:

Loved the Ailsa suite size and facilities although could be stunning if new bedroom carpet and wallpaper
The spa room in the suite is amazing
But for 300 per night there should be coffee pods etc in room and few wee treats

Cons:

We got breakfast delivered to room felt bad for staff carrying huge trays a wee trolley would be nice also cloches over food trays

2026-04-06 • via Nuitee
D
Deborah • family_with_children • gb
8
Pros:

Excellent location for son's wedding , comfortable bed , Excellent breakfast

Cons:

Delays in restaurant when booking table to be seated and delays in receiving food . Staff didn't seem very happy. Lighting in rooms very dim .

2026-04-06 • via Nuitee
S
Sarah • family_with_children • gb
9
2026-04-06 • via Nuitee
M
Moore • family_with_children • gb
8
2026-04-06 • via Nuitee
H
Hodge • couple • gb
7
2026-04-05 • via Nuitee
S
Sheena • family_with_children • gb
10
Pros:

The friendly staff especially in reception.
Comfortable room

Cons:

Prices in the restaurant

2026-04-03 • via Nuitee
S
Sarah • couple • gb
7
2026-03-30 • via Nuitee
F
Frances • couple • gb
5
Was average
Pros:

Room was nice

Cons:

Fireworks went off no warning
Poor dogs in this hotel must’ve been terrified.

2026-03-29 • via Nuitee
N
Nick • couple • gb
10
Pros:

The Arran suite is amazing , food and spa are equally as good

2026-03-28 • via Nuitee
H
Helen • extended_group • gb
10
Lovely room, great staff
Pros:

We had a lovely room which had been recently refurbished. The beds were comfortable, the shower was powerful and the Caramel wafers were a lovely touch. Staff were welcoming and friendly.

2026-03-25 • via Nuitee
A
Alexandra • couple • gb
10
A cosy hotel with a cosy atmosphere
Pros:

The staff couldn’t have been more helpful and friendly. The breakfast included in our stay was exceptional, both the continental and cooked. The coffee was also very nice. The room spotless and very comfortable. The spa was absolutely amazing and so relaxing.

Cons:

The only minor thing we could fault would be the bar dividing the carpet and wood floor was quite painful when stood on

2026-03-24 • via Nuitee
J
Jack • couple • gb
1
Pros:

Nothing

Cons:

Had the to volume on at 14 and a memeber of staff phoned the police over it without giving a warning or addressing there was a issue,got escorted out at 2am without any offer of help from hotel after paying £380 for two night stay

2026-03-21 • via Nuitee
E
Emma • family_with_children • gb
10
2026-03-20 • via Nuitee
H
Hayley • couple • gb
10
2026-03-19 • via Nuitee
G
Gary • solo_traveller • gb
1
Don’t stay as there are major renovations ongoing
Pros:

Location and staff were very friendly and helpful

Cons:

I was woken up first thing in the morning by major renovations in numerous rooms on my floor
I would never have stayed if I had known this
I even had difficulty getting in and out of my room
Completely spoiled my stay and I paid good money for one night and did not expect to be woken and being restricted in my movements in and out of my room

2026-03-18 • via Nuitee
B
Bradley • couple • gb
1
Would not return
Pros:

Was a lovely location, but unfortunately it was a over priced premier inn

Cons:

Check in from 3pm room wasn’t ready, had to deal with a manager who sorted it straight away, but not the point, receptionist was so unhelpful, not the service you expected from a hotel charging premium prices

The cups at breakfast were dirty on both visits, to be told that’s where they are used for soup as well,
Regardless of what they are being used for, clean them and check them before being put out.

Loud music being heard from the restaurant in the bedroom above, still playing at 12:30 pm to complain on the second night to be told people are still in the restaurant,
The speaker shouldn’t be there, or sound proofing needed

And the rooms have been done up lovely. But the threshold bar between the hard floor and soft carpet is no good, hurts your feet if you stand on it

2026-03-15 • via Nuitee