Crown Spa Hotel Scarborough by Compass Hospitality

Old building but still grand. Nice and quiet, good nights sleep. Convenient for the centre of scarbrough. Pleasant staff.

We had a lovely large room with a sea view. The location and views are wonderful. We have visted this hotel several times over many years and were sad to see the deterioration in the dining areas. We paid for breakfast for 2 days but cut our losses and went elsewhere the 2nd day. The breakfast area is like a service station cafe. This is not 4 star. Luke warm buffet food, tea in a mug from a machine and a horrible room. Dining in the evening we had a reasonable meal but no sauvignon blanc and we were told the only option had been chardonnay for some time due to supplier failure. Sad to see the decline in a wonderful hotel. We hope some investment and refurbishment is upcoming. On a positive the staff could not have been more friendly and helpful.

Seaview perfect. Tv is a bit small. Bedding in the room and settings are old fashioned. Staff are helpful. Never try the spa, seemed like small and strong bleach smell.

Efficient and friendly check in. Staff very courteous and helpful. Our room was a little tired and old fashioned but clean and comfortable. Bathroom facilities very good. Breakfast buffet food was not particularly hot. I suspect the food server heater was inadequate. Evening meal was excellent, again lovely staff and very reasonable prices. The pool and spa is really superb and well worth using. It's the biggest jacuzzi we've ever seen! Overall a very pleasurable stay.

Overall good but one or two minor issues that the quality B&B's in Scarborough do better than this 4 star. Such as quality of breakfast service table service, not buffet and bottled sauces and not sachets difficult or impossible to open & biscuits in room. Rainfall shower with no separate hand shower over bath not suitable with inadequate water pressure to wash off soap. Window in room not able to fully close so wind noise substantial at times. Pre checkin on line not recommended as details need to be clarified as information sent by e-mail incorrect (Experian purported to be problem).

Near to amenities and had lovely views. Bed very comfortable

A good walk uphill back to the hotel

Was a decent hotel. Lack of toilet paper in public toilets and definitely needs some attention to rooms. Taps were a bit dodgy and drains blocked. Room service not so good. Reception staff were outstanding though; super friendly

Didnt stay was that bad

The only 4-star thing about the hotel is the view, and that is spoiled by the dirty windows.
I had booked a sea view room which was marred by the dirty windows.
The tea/ coffee maker in each room is a kettle and packs of instant coffee and a few tea bags with the tiny biscuits. This all smacks of meanness rather than 4*. I remember when each room had a cafetiere and ground coffee packs and Yorkshire biscuits. You would get a better selection in a half decent B&B.
The room was clean and a reasonable size but a bit worn. It’s such a pity they don’t get the windows cleaned outside.
My bathroom bin wasn’t emptied after the first night.
My mugs were not cleaned properly, twice (I had complained at reception both times)
Biscuits weren’t replaced.
No proper chef on for my first night so it was just a bar menu. Water glasses were the school glasses type and black pepper was in a pot, and I don’t think they knew what a pepper grinder was (is this 4* dining???)
I was charged for a meal I hadn’t had at check out (it was sorted but not good enough).
I tried to run a bath one night and the water was luke-warm. I asked for it to be sorted and the shower was nearly scalding the next morning.
I was told at reception there was an option of a buffet breakfast – there wasn’t!
It’s a pity it is so corporate and nothing is included in the décor or amenities that are local.
The staff were a mix of absolutely lovely and helpful and completely useless.
All in all, a disappointment and not 4 star

Hotel is clean staff are friendly breakfast was good room had a few issues lights were flashing in bathroom heated towel rail didnt always work safe didnt work shower was hot or hot couldn't ajust it properly in entrance would be nice to have a water drinks free as in other hotels near by cumfy bed and pillows

Good location . Very friendly & helpful staff

Didnt have a sea view nor did we use the spa.

Hotel is in a lovely position. Staff were friendly and helpful.

Staff really friendly and helpful. Room supposed to be superior I’d hate to see basic! Very tired decor, nothing like images on website, burns on carpet, very creaky floors and shower floor felt like a sponge. Good location if you like walking up steep hills from town or double build from front!

Hot water sporadic for 2 days.

The bedroom was poor. WIndows dirty pillow cases put on inside out mirror smeared toiletries cannister broken, bed had hole in it and looked as though a dog had pulled it, black marks all over the wall. We were only given one key for room despite
being 2 of us.. Eventually we got 2 keys but you would have thought we had asked for the earth.The hotel was not worth what we paid for it.and is probably 1 srar at most and not the advertised 4 stars

Overall our stay was good . Our only problem was having paid £50 hotel credit it took 5 visits to reception to having credit open on your system . Would suggest more milk and better quality biscuits other than that stay was good and would currently visit again

The Hotel decor is tired and most areas including the rooms could do with a deep clean.
The most disappointing part of our stay was the whole of the breakfast experience. The food when available was good and tasty however the self service area was constantly out of food and when we asked the staff we were told they were unable to restock due to inadequate supplies. Also the tables were not what we would have expected having paid a premium rate for B&B, they were all very sticky, when we pointed out this to the staff on duty, we were advised that they were waiting for the tables to be re surfaced! on two morning of our stay none of the used plates etc. were moved from the table. We also observed an obvious shortage of staff, who clearly could not cope under the pressure!

No room for dinner, had to go out to Pizza Hut