Hotel Metropolitan Tokyo Marunouchi

Hotels
•
JR-EAST HOTELS
8.7 (5858 reviews)
Chiyoda-ku Marunouchi 1-7-12 Sapia Tower 27F , Tokyo , jp

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Children allowed

Facilities

Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Restaurant
Room service
Lift / Elevator
Luggage storage
Safety deposit box
Fax/photocopying
Facilities for disabled guests
See all facilities

Review Highlights

Pros:
Great service
Convenient location
Clean rooms
Cons:
Room size
Old facilities
High prices

Categories

Cleanliness
8.49
Generally clean, but some rooms had issues like a pesticide smell.
Service
9.26
Staff was attentive and helpful, demonstrated high quality service.
Location
9.3
Excellent location near Tokyo Station, very convenient for travel.
Room Quality
7.75
Rooms are old and small, needs renovation.
Amenities
8.78
Basic amenities provided, laundry room available, but gym facilities lacking.
Value for Money
8.74
Prices seem high for room size, but location compensates.
Food and Beverage
8.29
Good dining options but attention needed on breakfast quality.
Overall Experience
8.96
Overall enjoyable stay, would return despite some drawbacks.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-08 10:45

Property Description

Prime Location at Tokyo Station
Hotel Metropolitan Tokyo Marunouchi is a mere 1-minute walk from Otemachi Station, offering unparalleled convenience for travelers. Situated in the heart of the city, guests can easily access various attractions and transportation hubs.

Luxurious Amenities
The hotel boasts air-conditioned guestrooms with a modern interior, each equipped with a fridge and a flat-screen TV. Guests can indulge in massage services, utilize the 24-hour business center, and enjoy complimentary WiFi throughout the property.

Spectacular Dining Experience
Treat yourself to exquisite French and Japanese dishes at the upscale TENQOO restaurant and bar on the 27th floor, providing stunning views of the bustling Tokyo cityscape. Immerse yourself in a culinary journey without leaving the hotel premises.

Experience the epitome of luxury and convenience at Hotel Metropolitan Tokyo Marunouchi. Book your stay now for an unforgettable Tokyo getaway.

Important information:

From Tokyo Train Station, the Nihonbashi Exit is nearest to the hotel.

The rooms cannot accommodate an extra bed.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
An accommodation tax per person, per night is not included in the price and must be paid at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: NRT

Property Policies

  • Pets

    Pets are not allowed.

  • Internet

    WiFi is available in the hotel rooms and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 12 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Parking

    Public parking is possible on site (reservation is not needed) and costs JPY 2000 per day.

Location

Guest Reviews

8.7
Based on 5858 reviews
Cleanliness: 8.49
Service: 9.26
Location: 9.3
Room Quality: 7.75
Amenities: 8.78
Value for Money: 8.74
Food and Beverage: 8.29
Overall Experience: 8.96
M
Minghung • couple • tw
10
2026-03-07 • via Nuitee
V
VANESSA • couple • au
9
Too Pricey
Pros:

Location is perfect. Great view of the skyline.

Cons:

It’s too pricey.

2026-03-07 • via Nuitee
A
Adrianimar • couple • pe
7
Pros:

It’s extremely close from the Tokyo Station, literally next to it. The staff was very attentive and friendly and the rooms clean.

Cons:

The rooms are very small. The air conditioning wasn’t working well.

2026-03-06 • via Nuitee
S
SAT • solo_traveller • au
9
Quiet and close to everything.
Pros:

Next to Tokyo Station. Plenty of eating / shopping options only a short walk away.

Cons:

Was difficult to find. After a late flight arrival directions could have been a bit clearer on the app.

2026-03-06 • via Nuitee
S
Suzanne • solo_traveller • au
8
Good location next to Tokyo station and good views of the city
Pros:

Good location next to Tokyo station and good views of the city

2026-03-06 • via Nuitee
Y
Yj.cho • family_with_children • th
10
편안하고 위치도 좋아요.
Pros:

직원이 친절하며, 한국말을 하는 직원이 있어 편했습니다. 위치좋고, 전망도 괜찮고, 잠옷을 주는데 인상적이었습니다. 공항가는 리무진 버스타기 좋아요.

Cons:

없어요

2026-03-04 • via Nuitee
J
Jillian • couple • au
10
2026-03-04 • via Nuitee
C
chun • couple • hk
9
2026-03-03 • via Nuitee
O
oliver • couple • de
10
Superb choice for tokyo
Pros:

One if the best hotels (in a 50+ day trip)
Clean. Sound isolated. Top location. Great breakfast. Great views from rooms and restaurant (27 floor). Very attentive staff.

Cons:

No complaints

2026-03-03 • via Nuitee
R
Rodrigo Artavia • family_with_children • us
9
Pros:

Everything was clean.
The staff was very good.
The location is amazing.

Cons:

The rooms look a bit outdated but I know they are working on them.

2026-03-03 • via Nuitee
Y
Yj.cho • family_with_children • th
10
완벽한 위치의 호텔
Pros:

카운터의 한국말 하는 직원이 아주 친절했어요. 여기오기전 다른호텔에서 두고온 물건도 직접 전화로 확인후 받아주었습니다. 고마웠어요.

2026-03-02 • via Nuitee
G
Gabriel • couple • br
8
2026-03-02 • via Nuitee
P
Pawarisa • couple • th
9
Best room & location
Pros:

Room & Location

2026-02-28 • via Nuitee
M
Minna • family_with_children • au
8
2026-02-28 • via Nuitee
M
Masayuki • solo_traveller • jp
8
景色を見たくて泊まった。
Pros:

景色が良かった。

Cons:

水道水が臭かった。

2026-02-28 • via Nuitee
Y
Yi-Cheng • couple • tw
9
2026-02-27 • via Nuitee
E
Erika Jennifer • family_with_children • mx
9
Pros:

La vista y la ubicación

Cons:

Nada

2026-02-27 • via Nuitee
W
Wayne • couple • au
8
2026-02-26 • via Nuitee
W
Wei chih • family_with_children • tw
10
Pros:

飯店地點絕佳

Cons:

無

2026-02-25 • via Nuitee
P
Pakorn S, • couple • th
9
worthy to stay again and again
Pros:

we stay here every time we come to Tokyo ,Japan.

Cons:

none

2026-02-25 • via Nuitee