Hotel Metropolitan Tokyo Marunouchi

Hotels
JR-EAST HOTELS
8.7 (5932 reviews)
Chiyoda-ku Marunouchi 1-7-12 Sapia Tower 27F , Tokyo , jp

Children allowed

Facilities

Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Restaurant
Room service
Lift / Elevator
Luggage storage
Safety deposit box
Fax/photocopying
Facilities for disabled guests
See all facilities

Review Highlights

Pros:
Great service
Convenient location
Clean rooms
Cons:
Room size
Old facilities
High prices

Categories

Cleanliness
8.49
Generally clean, but some rooms had issues like a pesticide smell.
Service
9.26
Staff was attentive and helpful, demonstrated high quality service.
Location
9.3
Excellent location near Tokyo Station, very convenient for travel.
Room Quality
7.75
Rooms are old and small, needs renovation.
Amenities
8.78
Basic amenities provided, laundry room available, but gym facilities lacking.
Value for Money
8.74
Prices seem high for room size, but location compensates.
Food and Beverage
8.29
Good dining options but attention needed on breakfast quality.
Overall Experience
8.96
Overall enjoyable stay, would return despite some drawbacks.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-08 10:45

Property Description

Prime Location at Tokyo Station
Hotel Metropolitan Tokyo Marunouchi is a mere 1-minute walk from Otemachi Station, offering unparalleled convenience for travelers. Situated in the heart of the city, guests can easily access various attractions and transportation hubs.

Luxurious Amenities
The hotel boasts air-conditioned guestrooms with a modern interior, each equipped with a fridge and a flat-screen TV. Guests can indulge in massage services, utilize the 24-hour business center, and enjoy complimentary WiFi throughout the property.

Spectacular Dining Experience
Treat yourself to exquisite French and Japanese dishes at the upscale TENQOO restaurant and bar on the 27th floor, providing stunning views of the bustling Tokyo cityscape. Immerse yourself in a culinary journey without leaving the hotel premises.

Experience the epitome of luxury and convenience at Hotel Metropolitan Tokyo Marunouchi. Book your stay now for an unforgettable Tokyo getaway.

Important information:

From Tokyo Train Station, the Nihonbashi Exit is nearest to the hotel.

The rooms cannot accommodate an extra bed.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
An accommodation tax per person, per night is not included in the price and must be paid at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: NRT

Property Policies

  • Pets

    Pets are not allowed.

  • Internet

    WiFi is available in the hotel rooms and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 12 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Parking

    Public parking is possible on site (reservation is not needed) and costs JPY 2000 per day.

Location

Guest Reviews

8.7
Based on 5932 reviews
Cleanliness: 8.49
Service: 9.26
Location: 9.3
Room Quality: 7.75
Amenities: 8.78
Value for Money: 8.74
Food and Beverage: 8.29
Overall Experience: 8.96
P
pauyuen Couples Singapore
8
Room felt hot, Nihombashi exit difficult to find though hotel is near Tokyo Station
Pros:

The hotel is near Tokyo Station but it was difficult to find the Nihombashi exit which is just 1 min from our hotel because it is not a major exit and thus there were few signs pointing to that exit. After a while, we learnt to look out for the Yaesu Central/north exit and to look for a sign to Sapia tower (hotel lobby is on the 27th floor) or Nimhombashi. Because Tokyo Station is huge, the hotel is actually at least 4-7 minutes from the station depending on where you end up in the station, not 2 minutes as indicated by google map. Don't bother to book a room overlooking the train tracks, at least not for the next 1 year. There is heavy construction going on just next to the train tracks so you are looking at construction cranes all the time - see photo. The room was Ok though my hubby said it was small considering we only had one luggage between the two of us and no place to put the luggage on the floor except in front of the room door. And for some strange reason, although we reduced the temperature to 22 degree celcius and increased the fan speed to double, it still felt hot under the duvet so we could not get a good night's sleep. We stayed in the hotel for 4 nights and then for another 2 nights after we returned from Kyoto.

2026-04-18 via Tripadvisor
C
Catherine couple gb
7
Great location, pleasant for a short stay.
Pros:

The location was excellent, right next to Tokyo Station, which made getting around incredibly easy. One of the most memorable touches was the large model display in the lobby, complete with working trains — a really interesting and unique feature. The staff were pleasant and helpful throughout our stay, and the room itself was clean.

Cons:

The room was very small, which made it difficult to move around comfortably. The shower floor was quite slippery, and the shower gel felt low quality. We also found that the restaurant had very limited vegetarian options at both breakfast and dinner, which was disappointing.

2026-04-18 via Nuitee
G
Genalin couple us
9
Wonderful
Pros:

Accessible to the train station, nearby parks, shopping

2026-04-18 via Nuitee
A
Anthony solo_traveller gb
7
Pros:

Location excellent and good size room

2026-04-18 via Nuitee
R
Raj solo_traveller in
10
2026-04-18 via Nuitee
P
Philippe couple fr
7
Pratique pour un départ matinal sur le Shinkansen ou Narita express
Pros:

Proximité de Tokyo station

Cons:

Chambre très exiguë

2026-04-18 via Nuitee
M
Miyuki solo_traveller jp
9
2026-04-17 via Nuitee
A
Alan couple us
10
2026-04-17 via Nuitee
M
Michael solo_traveller fr
8
2026-04-17 via Nuitee
陽一 couple jp
10
2026-04-17 via Nuitee
D
Davinder couple gb
8
Cons:

Room was a bit small

2026-04-16 via Nuitee
S
Shena solo_traveller sg
8
Pros:

very convenient location to Tokyo station. Generous amenities (loved the body lotion), spacious room especially for Tokyo standards (room with a view type), comfortable bedding (except for the pillows which i have trouble with for all hotels i've stayed in Japan)

Cons:

it was a shame that there was a construction going on which affected the view, otherwise the skyline would've been pretty!

2026-04-16 via Nuitee
E
Eva couple sk
8
Velmi dobra lokalita, vyborne ranajky aj europske a aj japonske. Velmi mily personal
Pros:

velmi blizsko Tokyo central station

2026-04-16 via Nuitee
couple jp
6
2026-04-16 via Nuitee
S
Shena solo_traveller sg
6
Pros:

very convenient location, well equipped bathroom

Cons:

standard or slightly larger than average Tokyo room size (room without a view type), no body lotion provided

2026-04-16 via Nuitee
V
Vanessa couple nl
10
2026-04-16 via Nuitee
M
Myoungju solo_traveller kr
10
2026-04-15 via Nuitee
C
Cheryl extended_group sg
9
Would definitely recommend this hotel. The staff are friendly and meticulous. Hope the room interiors can be refurnishe
Pros:

Superb location. Easy access to subway and Shinkansen too. Very courteous and efficient English speaking staff. Bottled water provided daily.

Cons:

Room size was rather tight, limited space for opening luggages. Carpet looked old and grubby.

2026-04-14 via Nuitee
J
Jennifer couple us
5
Cons:

Tiny and bed is uncomfortable

2026-04-14 via Nuitee
R
Rosie solo_traveller gb
10
2026-04-13 via Nuitee