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Facilities
Property facilities
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Fitness facilities
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WiFi available
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Parking
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Non-smoking rooms
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Air conditioning
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Fitness center
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Swimming pool
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24-hour front desk
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Restaurant
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Room service
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Business center
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Heating
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Terrace
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Family rooms
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Pets allowed
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Hiking
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Lift / Elevator
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Laundry
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Luggage storage
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Express check-in/check-out
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Safety deposit box
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Bar
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Fax/photocopying
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Facilities for disabled guests
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Ironing service
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Meeting/banquet facilities
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Hot tub/Jacuzzi
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Dry cleaning
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Non-smoking throughout
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Private parking
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Sun terrace
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Accessible parking
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Shared lounge/TV area
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Minimarket on site
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Wheelchair accessible
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Snack bar
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ATM/cash machine on site
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Heated pool
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Vending machine - drinks
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Indoor pool
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Toilet with grab rails
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Vending machine - snacks
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Lower bathroom sink
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Higher level toilet
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Shuttle service (free)
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Paid WiFi
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Outdoor furniture
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Sun loungers or beach chairs
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Wine/champagne
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Coffee Shop on site
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Auditory guidance
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Shuttle service
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Staff adhere to local safety protocols
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Laundry washed per local authority guidelines
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Hand sanitizer in guest room and key areas
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Cashless payment available
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Fire extinguishers
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Sanitized tableware & silverware
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Contactless check-in/check-out
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Guests can opt-out any cleaning services during stay
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Smoke alarms
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Food delivered to guest room
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CCTV outside property
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CCTV in common areas
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24-hour security
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Delivered food - securely covered
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Breakfast takeaway containers
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Happy hour
Review Highlights
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Property Description
Luxurious Accommodation and Convenient Location
Experience sophistication and modern convenience in the heart of Lombard/Oak Brook. The Westin Chicago Lombard offers a seamless blend of style and comfort for both business and leisure travelers.
Exceptional Amenities for a Relaxing Stay
Indulge in our indoor pool and state-of-the-art Westin Workout fitness centre. Whether you're looking to unwind or stay active, we have you covered with top-notch facilities and services.
Explore, Relax, and Enjoy
From easy access to local attractions like the Brookfield Zoo to nearby corporate headquarters, our prime location ensures you make the most of your stay. Plus, we welcome all pets for a nominal fee, making your furry friends a part of the adventure.
Book now for an unforgettable stay at the Westin Chicago Lombard!
Upon check-in photo identification and credit card are required. All special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges.
Minimum check in age is 18.
The Westin Chicago Lombard accepts pets weighing 56.6 kg or less. They are not permitted in the food and beverage areas. The pet fee is $50 per room, per night. Guests must sign waiver upon arrival at the hotel and they will be responsible for excessive damage or required cleaning.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
In the event of an early departure, the property will charge you the full amount for your stay.
A deposit may be required at the property.
Location
Guest Reviews
Looked nice and was clean
The hidden fees
Locaation
People. Food Staff. Lack of consideration
The event we went to see was in the same hotel. No need to leave it.
DO NOT HAVE YOUR SOUTH ASIAN WEDDING HERE
You will be charged for literally everything and it’s a logistical nightmare
They will milk every possible cent out of you with fees and strict rules. They already charge $10/person for the ceremony and $77/person for the reception as a fee per person (food, room rental, taxes and service charges are separate!!), but somehow that’s still not enough.
Want CO2 guns? Extra fee. Dry ice? Extra fee. We’re not paying $175 to have a fire marshal turn off the smoke detectors for 30 seconds of dry ice. Our DJ also informed them the products he uses do not make smoke alarms go off, but they wouldn’t budge.
Fire paan? Not allowed. Meanwhile, they allow over an hour of open flame during the ceremony, so make that make sense. Cold sparklers that majority of venues allow? Nope! Passing out gift bags to guests at check-in? Another fee. Moving chairs from ceremony to reception? Another fee. The list doesn’t end
They wouldn’t even give the bride and groom 1 shot at the reception like what?? Every other venue we had events at gave the bride and groom at least 1 shot. They were also carding people at the bar who were significantly older than 21?? People are not carrying their IDs in Indian outfits. People do not want to be carded at a wedding. It looks tacky. On top of that, one of the bartenders was extremely rude.
Another ridiculous thing was getting upcharged for black linens at the reception when most venues include black and/or white linens as standard options.
They also provided nothing complimentary, except for the 2 rooms all brides and grooms yet regardless of how big the wedding is. No separate getting ready room for the bridesmaids, no breakfast room, no after party room; NOTHING special considering how much money this hotel made in revenue from our wedding. Even the hotel rooms only got ONE water bottle per stay which honestly felt cheap. The rest we had to provide to our guests on our own, and surprise 6 cases of water bottles mysteriously went missing.
Furthermore, we specifically requested housekeeping at 10 am because check in asked what time we wanted it, but surprise surprise!! Housekeeping showed up at 4 pm while we were getting ready for the reception
Overall, the experience felt very nickel-and-dime. Every conversation somehow turned into another charge and left us constantly frustrated and having to compromise things that shouldn’t have needed to be compromised on for our special day.
We initially started this process with Kelly, who was the event liaison the hotel provided us. She left the hotel in the middle of planning our event and no one informed us.
Victoria eventually took over very quick to respond, she didn’t advocate for us at all, inconsistent at times and was not willing to be flexible at all. She did not offer any alternative options or compromise to our requests at all, just blatantly stated xyz is not allowed.
Part of this is on us because we initially had a terrible wedding planner (we switched 3 months out from the wedding) who failed to explain any of these fees and annoying rules before we signed the contract, but still, for the amount of money our wedding brought into this hotel, the constant nickel and diming was ridiculous.
While we had a great time at our wedding, we ultimately wish we’d gone with a different venue. This hotel is money hungry and no Marriott hotels will be getting our business after this experience.
Excellent views
Bathrooms need help/upgrade
The staff was very accommodating
Room had a door off track to the fridge and the shower walls were not cleaned
Very clean
Nothing to complain about
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