Hampton Inn London Ontario

Hotels
•
Hampton Inn
8.6 (486 reviews)
840 Exeter Road , London , ca

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Free
Children allowed
Pets allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
See all facilities

Review Highlights

Pros:
Clean and friendly staff
Good location
Pleasant amenities
Cons:
Wifi issues
Uncomfortable room chair
Parking safety

Categories

Cleanliness
8.53
Guests mentioned that the hotel was clean, although some minor issues with room amenities were noted.
Service
8.9
The staff was frequently described as friendly and helpful.
Location
8.74
Several guests appreciated the hotel's good location near restaurants and the highway.
Room Quality
8.39
Most guests found the rooms clean and comfortable, but a few issues were mentioned, like furniture concerns.
Amenities
8.62
Guests enjoyed the breakfast offerings and the pool facilities, although some amenities could have been cleaner.
Value for Money
8.28
Some comments indicated that the pricing may feel high compared to alternatives like Airbnbs.
Food and Beverage
8.83
The breakfast options received positive feedback, representing a strong point for guests.
Overall Experience
8.5
The general feedback points towards an enjoyable stay, despite some isolated issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-07 09:14

Property Description

Convenient Location
Located just 13 miles from London International Airport, our hotel in Ontario offers easy access for travelers. Explore downtown London, only 10 minutes away, and visit attractions like the Grand Theater and Centennial Hall, just 5 miles from the hotel.

Modern Amenities
Enjoy free WiFi, an indoor pool, and comfortable rooms equipped with a mini-refrigerator, coffee machine, and cable TV with pay-per-view movies. Our newly renovated guest rooms also feature ironing facilities, a hairdryer, and a radio for your convenience.

Guest-Friendly Services
Make use of our lobby microwave and experience a hassle-free stay with us. Book your room at Hampton Inn London Ontario for a memorable and comfortable experience.

Important information:

Please note: The property may authorize credit cards 24 hours in advance to your arrival date. Should a credit card decline, we make every effort to contact our guests. If property is unable to contact reservation is subject to be canceled.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: YYZ

Property Policies

  • Parking

    Free public parking is possible on site (reservation is not needed).

  • Pets

    Pets are allowed on request. Charges may be applicable.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Internet

    WiFi is available in the hotel rooms and is free of charge.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

Location

Property Accessibility

Total Disability Score: 34.71
Public Area
  • Ramp: Yes
  • Entrance Door Width: 82
  • Entrance Leveled: Yes
  • Pet Friendly: Yes
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: Yes
  • Restaurant Wheelchair Accessible: No
Elevator
  • Elevator Audio Signals: Yes
  • Elevator Braille Numbers: Yes
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
Show all accessibility features

Guest Reviews

8.6
Based on 486 reviews
Cleanliness: 8.53
Service: 8.9
Location: 8.74
Room Quality: 8.39
Amenities: 8.62
Value for Money: 8.28
Food and Beverage: 8.83
Overall Experience: 8.5
H
Huda • extended_group • us
1
Cons:

ABSOLUTELY AWFUL DO NOT STAY HERE. We checked into the room late and after we unpacked we saw a CONDOM WRAPPER and a random sock left on the floor next to one of the beds. This shows the room has not been cleaned or vacuumed in the slightest. It was close to midnight and our family was exhausted from the drive so we decided to reluctantly go to sleep and bring up our concerns to the manager in the morning. In the morning, the general manager wasn’t there so we spoke to the housekeeping manager who was extremely rude and started blaming my mother and telling her it’s on her that she should have called in the moment and wouldn’t hear her out when she was explaining that we were exhausted from our drive. She was extremely condescending and rude and offered us $50 off of our stay for this which is honestly unreasonable considering this shows the room hasn’t been cleaned. We will be calling the general manager because this is unacceptable and the housekeeping manager was extremely rude and should not be in the hotel industry if that’s how you treat guests.

2026-06-26 • via Nuitee
J
Jordyn • couple • ca
1
Cons:

Someone hit my friends car while we were out and they failed to tell us until 3 am. And offered us a tiny goodie bag in the morning to try and make up for it. Need better security.

2026-06-24 • via Nuitee
P
patriciahT8420XN • Family
10
After our car accident, they cared for us like family
Pros:

Our Accessible room was perfect for our needs---large, clean & comfortable. The included breakfast had many tasty items & there was a pleasant area to eat. Coffee and tea available 24/7.

We had a car accident in the hotel parking lot with damage to our and other vehicles. The hotel staff were kind, supportive and offered practical help such as helping me retrieve all the many items out of our car--in the dark--before it was towed away, and took them up to our room. They stayed with us until we left to go to our room. The next morning they called to ask us how we were doing, and brought us two bags of drinks and snacks. We felt that they really cared about us, far beyond what one would ever expect.
I will always remember the Hilton in London as a hotel that offered not only excellent accomodations but superb care of two very shaken-up guests. Hopefully no future guests will need to discover that for themselves. But the Hilton company certainly picked outstanding staff for this hotel.

2026-06-22 • via Tripadvisor
M
MOHAMMAD • couple • ca
8
courteous crew nice environment.
Pros:

Nice. I invited my granddaughter for breakfast. I mentioned to receptionist while checking in was told be paying off $15. Today when I asked she mentioned her manager asked not to charge. Great

Cons:

I left happy.

2026-06-20 • via Nuitee
L
Lisa • couple • us
10
2026-06-18 • via Nuitee
I
Ivan • family_with_children • ca
8
2026-05-16 • via Nuitee
J
Judith • couple • us
9
Worth the rate
Pros:

Great breakfast and easy to locate

Cons:

Just a bit dated

2026-05-16 • via Nuitee
S
Sandra • couple • ca
10
Pros:

Nice room, friendly staff, good value

2026-05-04 • via Nuitee
T
Tina • family_with_children • ca
8
Pros:

good variety for breakfast, spacious area to eat. Location is great. there are many stores around the hotel and the mall is very close. Not to mention right by the highway.

2026-04-27 • via Nuitee
D
Dafna • solo_traveller • il
8
2026-04-20 • via Nuitee
O
O4535XYtoddr • Business
10
Not our first stay and won't be our last!
Pros:

We stay at numerous Hilton properties for business and this is one of our favourites! Great staff at all positions from front desk to housekeeping. Rooms are incredible. Clean and spacious. Enjoyed this stay as those before and would definitely stay again.

2026-04-14 • via Tripadvisor
S
Stephen • family_with_children • ca
9
2026-04-10 • via Nuitee
R
rambod • couple • ca
8
2026-03-28 • via Nuitee
M
Margaret • solo_traveller • ca
10
2026-03-22 • via Nuitee
S
sehyun • extended_group • ca
10
2026-03-20 • via Nuitee
D
David • family_with_children • ca
9
If you want quality for a good price.
Pros:

Excellent stay for the price. Close to the highway 401 and shopping malls. Good breakfast, small gym, pool and clean.Great service, was even able to check in early.
Thank you

2026-03-10 • via Nuitee
S
Sandra • couple • ca
10
Great place to stay
Pros:

Customer service is top notch. Lovely staff. Clean, comfortable room.

2026-01-26 • via Nuitee
H
Harrison • couple • ca
8
2026-01-22 • via Nuitee
D
Darryl • couple • ca
5
Ok
Pros:

Breakfast was fine , location fine

Cons:

Unable to log in to the wifi , I didn’t line the extra 65 dollar pet friendly room charge as I booked third party . Check in was slow as well , staff was pleasant

2026-01-20 • via Nuitee
V
Vicky • couple • ca
10
2026-01-19 • via Nuitee