Holiday Inn Express & Suites Milwaukee NW - Park Place by IHG

Hotels
•
Holiday Inn Express
6.6 (326 reviews)
10831 W Park Place , Milwaukee , US
+1 414-979-0250

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Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Swimming pool
24-hour front desk
Business center
Heating
See all facilities

Review Highlights

Pros:
Spacious rooms and large suites
Friendly, helpful staff (frequent praise for Riya)
Convenient location
Clean rooms reported by multiple guests
Good complimentary breakfast
Quiet and comfortable
Cons:
Inconsistent cleanliness (notably a reported dirty shower)
Uncomfortable bed / scratchy, low-quality sheets
No in-room coffee maker reported
Cable/TV outage during at least one stay
Occasional poor front-desk service / long wait reported

Categories

Cleanliness
4.5
Mixed reports: several guests described rooms as clean, but a detailed complaint cited an extremely dirty shower with visible buildup and another guest noted scratchy, low-quality sheets—cleanliness appears inconsistent and below expectation for some stays.
Service
8.3
Generally very positive: multiple reviews praise Riya and other staff as friendly, professional, and helpful; however one guest reported being left waiting at the front desk, indicating service can be inconsistent in some instances.
Location
7.5
Several guests explicitly praised the location as convenient and desirable; no major negative comments about location were reported.
Room Quality
6
Mixed: guests appreciated room size and spacious suites, but there were complaints about an uncomfortable bed and low-quality, scratchy sheets for some rooms.
Amenities
5.5
Mixed amenities: breakfast was noted as good, but there were specific negatives such as no in-room coffee maker and at least one reported cable/TV outage.
Value for Money
6.6
Standard quality for this hotel tier.
Food and Beverage
7
Limited mentions but generally positive: breakfast was described as good by guests.
Overall Experience
7.4
Overall mixed-to-positive: many guests reported excellent stays, friendly staff, and would recommend or return, but a particularly poor experience (cleanliness, amenities outage) and an instance of poor front-desk handling lowered some guests' overall impressions.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:19

Property Description

Convenient Location near Popular Attractions

Located just six miles from the Milwaukee County Zoo, Holiday Inn Express & Suites Milwaukee NW - Park Place is the perfect base to explore the city. Minutes away from Marquette University, the Bradley Center, and Miller Park, our hotel offers easy access to the best of Milwaukee.

Comfortable Accommodations and Modern Amenities

Enjoy a relaxing stay with amenities like free Wi-Fi, an indoor heated pool, and a well-equipped exercise room. Our pet-friendly hotel also features two meeting rooms, ideal for events and business functions. Each guest room comes with convenient facilities including refrigerators, microwaves, and a recharge device for all your electronic needs.

Explore the City and Unwind in Style

Take a boat cruise in Milwaukee Harbor, stroll along the RiverWalk, and discover the vibrant neighborhoods of Milwaukee. After a day of adventure, unwind in our comfortable rooms and make the most of our on-site facilities. Book your stay with us today for a memorable experience!

Important information:

The property does not accept cash or prepaid cards. Guests must provide valid ID and credit card at check-in.

Thank you for choosing Holiday Inn Express & Suites as your accommodations provider during your stay. As part of our continued commitment to enhance our property and service, we are currently in the process of renovating our interior part of building from February 27, 2023 util June 30, 2023.

During renovation, work will commence from 8am to 6pm daily and there may be some construction noise and we ask for your kind cooperation and apologize for any inconvenience caused.

The floor under renovation is blocked and not rented.

Holiday Inn Express & Suites continually strives to be the best hotel in the city and we appreciate your continued support during this time of renovation.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
This property does not accommodate bachelor(ette) or similar parties.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: MKE

Location

Guest Reviews

6.6
Based on 326 reviews
Cleanliness: 4.5
Service: 8.3
Location: 7.5
Room Quality: 6
Amenities: 5.5
Value for Money: 6.6
Food and Beverage: 7
Overall Experience: 7.4
Y
Yerpeng • family_with_children • us
10
Pros:

The room size and beds.

2026-10-27 • via Nuitee
R
rounsaville • couple • us
10
Look forward to staying again
Pros:

Love location

2026-10-07 • via Nuitee
G
Glenda • couple • us
9
2026-09-07 • via Nuitee
T
Taj • solo_traveller • us
5
Cons:

Uncomfortable bed. The sheets were low quality and scratchy as well. No coffee maker in the room.

2026-08-31 • via Nuitee
S
Steve • couple • us
6
2026-08-29 • via Nuitee
S
Sebastian • solo_traveller • cl
9
2026-08-16 • via Nuitee
A
allens209 • Couples
4
Disappointing
Pros:

Here’s a polished review that is firm, detailed, and credible while distinguishing the hotel’s management issues from the staff’s performance.

Very Disappointing Stay After Four Years of Loyalty

My wife and I have stayed at the Holiday Inn Express & Suites Milwaukee NW Park Place every year for the past four years while attending her family’s annual conference. Unfortunately, this year’s experience was by far the worst, and it has caused us to seriously reconsider returning.

The condition of our room was unacceptable. The shower was extremely dirty, with visible black buildup that made it feel unsanitary. Cleanliness is one of the most basic expectations of any hotel, and this room clearly fell well below that standard.

To make matters worse, there was no cable television service during our stay. This was completely unexpected and a major inconvenience. Had we been informed in advance that this amenity would not be available, we would have booked another hotel without hesitation.

I do want to make one important distinction: this review is not a reflection of the staff. Most of the employees we encountered appeared to be new hires, and every one of them was kind, professional, courteous, and genuinely apologetic. They did everything they could within their authority, (including changing our room), but these were management and facility issues that front-line employees could not resolve.

As loyal guests for the past four years, we expected much better. It’s disappointing to see the property decline to this extent. Unless significant improvements are made to cleanliness, maintenance, and communication with guests, we will likely choose a different hotel for future visits to Milwaukee.

2026-07-20 • via Tripadvisor
R
robertlZ6336BN • Business
10
Riya
Pros:

Had wonderful stay grate people at front desk come back anytime in area !

2026-07-10 • via Tripadvisor
B
B2956JTdiegos • Business
10
Really good hotel
Pros:

Riya has been really kind since I arrive, I got an upgrade and also she helped me with an extension of days with a good attitude. Hotel and room were clean and breakfast is good. The suite I got by far the biggest suite I ever got for 1 bed 1 bath. I recommend to book here.

2026-07-10 • via Tripadvisor
I
I4361KOterryw • Business
10
Would recommend!
Pros:

Riya was awesome!! Very professional and answered any questions!! She did amazing! Rooms were nice tidy and clean!

2026-07-10 • via Tripadvisor
V
Venture57123237086 • Solo travel
10
Great hotel
Pros:

It’s a great hotel. Comfortable and quiet.
Riya is a gracious host.

2026-07-10 • via Tripadvisor
2
234riyap • Solo travel
10
Excellent Stay with Outstanding Hospitality
Pros:

I had a wonderful stay at this hotel! The rooms were clean, spacious, and very comfortable. The staff was friendly, welcoming, and always ready to help with anything I needed. The location was convenient, making it easy to explore the surrounding area. The amenities were well-maintained, and the overall atmosphere was relaxing and enjoyable. I truly appreciated the excellent service and hospitality throughout my stay. I would definitely recommend this hotel to anyone looking for a comfortable and pleasant experience, and I’d be happy to stay here again.

2026-07-10 • via Tripadvisor
A
Abbott sr • couple • us
1
Didn’t get to stay they said they were going to try to help me and left me sitting there and never helped me
Pros:

Nothing

Cons:

The front desk terrible customer service leaves you sitting there waiting

2026-07-03 • via Nuitee
D
Devonna • couple • us
1
2026-06-23 • via Nuitee
D
David • couple • de
7
2026-06-16 • via Nuitee
L
Liz • solo_traveller • us
7
It was good. We might stay again.
Pros:

The front desk staff was very helpful and friendly. The room was big and comfortable. Breakfast was adequate and the fresh brew coffee machine made a good cup. Bananas were gone. But people probably take more than one ☹️

Cons:

The tile floors in the entry way and the bathroom were dirty with foot prints and something like small pieces of sand and maybe glitter? The air conditioner was a little noisy but cooled off the room nicely. The light switch plates could have been wiped down with visible signs of use from dirty hands.

2026-06-15 • via Nuitee
V
Vandenbark • couple • us
10
Very pleasant
Pros:

Very friendly staff and the breakfast was great!!

Cons:

Roads into the hotel were a little rough.

2026-06-13 • via Nuitee
C
Castro • solo_traveller • us
10
Pros:

Clean, comfortable room and excellent customer service from kind staff

Cons:

Just wish the surrounding properties were better maintained

2026-06-09 • via Nuitee
A
Abbott sr • couple • us
10
2026-06-09 • via Nuitee
S
Sue • couple • us
10
Pros:

The breakfast was good, the staff was very friendly and nice.

2026-05-28 • via Nuitee