Holiday Inn Express & Suites Milwaukee NW - Park Place by IHG

Room was dirty. Water damage with mold above bathroom.

Front desk lady said we couldn't be at the lobby with my toddler because the hotel
Had quiet he's my son was not being loud or obnoxious we were just waiting for or Dasher to deliver food. I just feel she was racist because we
Are non colored.

The room size was nice

desayuno bien

Dove brand soap in the bathroom

The hotel was ok, we needed somewhere to stay because our house was flooded, the breakfast was wonderful

Was not able to stay due to complications with my schedule was trying to reschedule, but your front desk made it very difficult for me to do that

Me and my families came to holiday inn Express Dec 31-January 2 to bring the new years in. We had 4 rooms so it’s 16 of us and 2 kids under 1 and a baby. The secretary tried to make us pay extra or not get the rooms because of the 1 yr olds. 1 year olds are always free. you don’t add them as a person.

The 1st shift receptionist Dec 31 and the 3rd shirt Jan 1 receptionist was the rudest, meanest unprofessional receptionist ever. I thought it was only to us because we had a disagreement about how many people in the room. As I walk through the hall, I can see they talked to everyone any kind of way. They are very a rude ladies.

The tv was difficult to get a channel. We had to have receptionist come in to help us.

It’s was 4 of us to a room they give us 2 face towels and 2 bath towel.We had to go out and buy towels because the secretary was so mean we didn’t want to ask her anything. They knew how people was in the room.

The tub was horrible and the refrigerator was full of ice. It wouldn’t let me add the tub photo but it horrible.

Jan 1 2026 the pool was out, stop working around 4 or 5 pm n Jan 2 morning still don’t work. We had to check out the kids was very upset and disappointed they couldn’t swim.

I’m 51 year old and this was the worse hotel we been in and our life.

I ask several times to speak to a manager or get the number. We was told the manager would be there in the morning Jan2. We kept asking n they claim no manager available or they don’t have a number. We only got a email.

I came to Milwaukee from Appleton mn to visit my kids I have a special need son that is asd2 and elopes with a service (registered service dog) they let me check in and said my dog had to be in the car then the next day the manager assured me I could have my service dog and apologized for the inconvenience I asked for a refund the manager gave another apology and a gift to my son for the hassle at 11 the next morning I was give a noise complaint at 11 in the morning while the kids where going swimming she then moved us rooms to a room with roaches I asked to no be put in that room she then asked if I could look at another room and see if it was cleaner eventually I settled on this room after the guest that was the managers mother attacked me in front of her that customer was not asked to leave problems kept happening and the my daughters got a chemical burn from the pool. I asked them to provide the safety data sheet to see what kind of chemicals were in the pool. When I asked for the safety data book I was kicked off the property. She called the police on me and had me escorted off the property. They still haven’t provided a safety data sheet so I can see what kind of chemicals. My children came in contact with they’re now out of the hotel room 10 hours away from home been discriminated against verbally attacked and put out of our room after being called out for their mistake.

The price was affordable.
The staff was nice.

We stayed at the Holiday inn in Milwaukee NW location. We stayed at this location because it was still kind of close to home and the prices were very reasonable. Our stay initially what's good until we found a adult size roach and our bathroom tub which ran back down the drain We did get a picture of it and called the front desk to inform them what we just saw and they offered us another room which we accept it, but the but the bathroom was not as clean, so at this point I'm not for sure if it's intentional and they're just being funny or what, So we took pictures and I just cleaned the bathroom so that we could just get through the night and return home the next day because it was only to spend a night to avoid all of the firecrackers and gunshots that occurs on New Year's Eve. Fortunately this is the only time we've had a bad experience with Holiday inn and hopefully this will be the last time. Because I will stay at a holiday inn hotel again just not the one at this location Milwaukee Northwest location. Our room # originally was 232 and then we moved to 206.

Not much besides the layout of the room

The front desk clerk was amazing

Friendly staff