Microtel Inn & Suites by Wyndham Middletown

Hotels
•
Microtel Inns & Suites
7 (375 reviews)
19 Crystal Run Crossing , Middletown , us

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Free
Children allowed
Pets allowed

Facilities

Offsite parking discounted rates available
Non-smoking rooms
Air conditioning
Family rooms
Pets allowed
Lift / Elevator
Safety deposit box
Fax/photocopying
Facilities for disabled guests
Non-smoking throughout
See all facilities

Review Highlights

Pros:
Exceptional customer service
Welcoming staff
Convenient location
Cons:
Dirty bathrooms
Poor room conditions
High prices for low quality

Categories

Cleanliness
4.58
Multiple complaints about dirty bathrooms and filthy conditions in rooms.
Service
9.05
Exceptional customer service highlighted in several reviews.
Location
8.59
Convenient location mentioned positively by guests.
Room Quality
5.54
Rooms in need of renovations and varying conditions reported.
Amenities
6.57
Breakfast options and amenities deemed insufficient by guests.
Value for Money
6.03
Some reviews mention high prices for poor quality.
Food and Beverage
7.08
Breakfast choices criticized for lack of variety.
Overall Experience
8.55
Mixed feelings but some great experiences shared by guests.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-09 06:21

Property Description

Convenient Location

Located just off Interstate 84 in Middletown, New York, Microtel Inn & Suites by Wyndham offers comfortable rooms with free Wi-Fi and cable TV. The hotel is a short 5-minute drive from the scenic Mirador Golf Club, making it a perfect choice for both business and leisure travelers.

Business and Leisure Amenities

With a 24-hour business center, meeting rooms, and laundry facilities on-site, this hotel caters to the needs of business guests. For leisure travelers, each room features a cozy bay window with cushioned seating, ideal for relaxation after a day of exploring the nearby Interactive Museum or shopping at the Galleria Mall.

Complimentary Breakfast and More

Start your day right with a delicious continental breakfast served each morning. Whether you're in town for work or play, Middletown Microtel Inn & Suites by Wyndham provides the perfect blend of convenience and comfort for your stay.

Book now for a memorable experience at Microtel Inn & Suites by Wyndham Middletown!

Important information:

Upon check-in photo identification and credit card is required. All special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: SWF

Property Policies

  • Parking

    Free public parking is possible on site (reservation is not needed).

  • Pets

    Pets are allowed on request. Charges may be applicable.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Groups

    When booking more than 10 rooms, different policies and additional supplements may apply.

Location

Guest Reviews

7
Based on 375 reviews
Cleanliness: 4.58
Service: 9.05
Location: 8.59
Room Quality: 5.54
Amenities: 6.57
Value for Money: 6.03
Food and Beverage: 7.08
Overall Experience: 8.55
M
Maya • solo_traveller • ca
6
2026-04-03 • via Nuitee
M
Money • family_with_children • us
1
2026-03-30 • via Nuitee
T
Tauber • solo_traveller • us
5
2026-02-28 • via Nuitee
R
Rocc0 • couple • us
8
Ok
Cons:

Just carbs, no protein at breakfast.
Room was cold, heater didn't work.

2026-01-19 • via Nuitee
C
Carlos • family_with_children • us
10
Nice
Pros:

Nice

Cons:

Nice

2026-01-19 • via Nuitee
L
Lindsey • family_with_children • us
1
We didn’t stay because the condition of the room.
Pros:

The staff was friendly and assured us they would work with booking.com to give us a refund when we decided not to stay because the condition of the room was not suitable. The couch was filthy and the tv did not work and there was only one bed and we had booked a room with two.

Cons:

The staff was friendly and assured us they would work with booking.com to give us a refund when we decided not to stay because the condition of the room was not suitable. The couch was filthy and the tv did not work and there was only one bed and we had booked a room with two. We are frustrated we haven’t received a refund through booking.com and we were forced to find other accommodations that were more expensive which put a damper on what was supposed to be a fun family weekend trip.

2026-01-19 • via Nuitee
T
Thomas • couple • us
7
it was ok
Pros:

breakfast was ok

Cons:

ice machine on a different floor. No plastic cups in the room. No mini refrigerator

2026-01-19 • via Nuitee
H
Howard • couple • us
1
2025-11-25 • via Nuitee
J
Jimenez • couple • us
1
Cons:

To expensive $324 for one night

2025-10-28 • via Nuitee
T
Thomas • extended_group • us
1
Was no stay had to try to find another place to stay
Pros:

Reservation was made and paid for in March. When I arrived they told me they had no room for me,

Cons:

Need I say more

2025-10-27 • via Nuitee
W
wavyne • family_with_children • us
8
2025-10-12 • via Nuitee
J
Judith • family
8
Pros:

The room was definitely clean & smelled good, the towels were soft. The bed & pillows nice & firm, yep, the One-day sleep was restful. Thnx..

2025-10-07 • via Nuitee
D
Dujonette • partner
2
Pros:

Bathtub faucet; difficulty adjusting temperature. Extremely noisy occupants above room 104. I gave the front desk feedback upon check out.

2025-10-06 • via Nuitee
4
443brianar • NONE
4
Dirty Bathroom, will not stay again
Pros:

The hotel looks much nicer in photos and on the outside than in reality. The rooms are in need of renovations and the bathroom was terrible - there was hair on the floor, soap scum on the bathtub, and mold on the ceiling above the bathtub.

2025-10-02 • via Tripadvisor
W
williamjV9129SE • Couples
10
Santiago is great - Hotel needs a facelift
Pros:

Santiago was amazing. Rooms and hotel need a desperate facelift.

Bathrooms and furniture look like they’re stuck in 2003

2025-09-23 • via Tripadvisor
B
Barbara
8
Pros:

Pillows are terrible

2025-09-19 • via Nuitee
E
Evelyn • family_with_children • us
9
2025-09-18 • via Nuitee
S
Shamone • family_with_children • us
7
2025-09-15 • via Nuitee
P
Patricia • solo_traveller • us
3
Pros:

People in next room were extremely noisy. Was unable to sleep.

Cons:

Room could have used a refresh.

2025-09-07 • via Nuitee
H
H137WZraquelv • Family
8
Thank you, GM Santiago!
Pros:

My family and I were looking for a place to stay close to Legoland. Santiago, the GM at Microtel Inn & Suites – Middletown, provided exceptional customer service — very clear, thorough, and accommodating. He took the time to understand our situation and helped us make the best decision for our stay. It’s rare to find someone so professional and genuinely helpful. He truly went above and beyond, and I highly recommend this location for that reason!

The reason I gave 4 stars instead of 5, is that the room itself could use some updates. Although it wasn’t completely outdated, there was a noticeable smell of cigarette smoke even though we were on a non-smoking floor (possibly coming through the vents). I had to spray Lysol throughout the room. The bathroom could use a refresh, as some fixtures were showing rust, and the mattresses/pillows would be more comfortable with an upgrade. I didn’t bring this to management’s attention since I knew there was probably little that could be done about the smell during our stay.

Overall, great experience!

2025-09-02 • via Tripadvisor