Comfort Hotel

Hotels
•
Comfort
8.6 (4056 reviews)
5700 Stanley Avenue , Niagara Falls , ca

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Children allowed
Pets allowed

Facilities

Electric bicycle charging station
Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Swimming pool
Pets allowed
Lift / Elevator
Express check-in/check-out
Non-smoking throughout
Concierge service
See all facilities

Review Highlights

Pros:
Excellent location
Good breakfast
Attentive staff
Cons:
Cleanliness issues
Noise complaints
Room size concerns

Categories

Cleanliness
7.68
Guests reported issues with cleanliness, including hair on bed sheets.
Service
9.15
Staff is very polite and attentive, though there were reports of rudeness from some staff.
Location
9.19
Guests appreciated the convenient location, walking distance to attractions.
Room Quality
7.64
Room size was a common concern, with some finding their rooms too small.
Amenities
8.67
Amenities like breakfast and pool were generally well received.
Value for Money
8.63
Many guests felt the stay was a good value considering the location and breakfast.
Food and Beverage
9.18
Breakfast received positive feedback, consistently mentioned as a highlight.
Overall Experience
8.65
Overall positive experiences, with some minor complaints influencing the score.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-16 01:35

Property Description

Welcome to the Comfort Hotel, your gateway to Niagara Falls!

Convenient Location: Situated just minutes from downtown, our hotel is within walking distance of popular attractions like Fallsview Casino and Clifton Hill’s World Famous Street of Fun.

Modern Amenities: Enjoy a comfortable stay in our pet-friendly guest rooms equipped with premium TV channels, WiFi, and mini-refrigerators.

Indoor Swimming Pool: Take a dip in our year-round on-site indoor swimming pool, perfect for relaxation after a day of exploring the wonders of Niagara Falls.

Ready for an unforgettable stay? Book your room at the Comfort Hotel now!

Important information:

You must show a valid photo ID and credit card upon check-in. Please note that all special requests cannot be guaranteed and are subject to availability upon check-in. Additional charges may apply.

Pet policy: Dogs only. Up to 2 dogs under 40 pounds (18.14 kg) are allowed in each room.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: YYZ

Property Policies

  • Groups

    When booking more than 5 rooms, different policies and additional supplements may apply.

  • Children and extra bed policy

    Children of any age are allowed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Parking

    Private parking is possible on site (reservation is not needed) and costs CAD 20 per day.

  • Pets

    Pets are allowed. Charges may be applicable.

  • Internet

    WiFi is available in the hotel rooms and is free of charge.

Location

Guest Reviews

8.6
Based on 4056 reviews
Cleanliness: 7.68
Service: 9.15
Location: 9.19
Room Quality: 7.64
Amenities: 8.67
Value for Money: 8.63
Food and Beverage: 9.18
Overall Experience: 8.65
J
Jun • family_with_children • ca
6
Stay experience is just so so
Pros:

Breakfast, coffee in the lobby

Cons:

Rénovation is poor and too old, no free parking with stay, mattress is not comfortable

2026-04-17 • via Nuitee
T
Theresa • couple • us
8
N/A
Pros:

N/A

Cons:

N/A

2026-04-17 • via Nuitee
E
EUGENE • family_with_children • ca
10
Excellent place and value for money
Pros:

Breakfast was good

Cons:

Room sizes

2026-04-17 • via Nuitee
A
Annmarie • solo_traveller • ca
8
2026-04-16 • via Nuitee
B
Bettina • extended_group • hu
9
2026-04-16 • via Nuitee
L
Liudmila • solo_traveller • ru
6
Pros:

The floor surface is nice (not carpet).

Cons:

The floor was dirty. I had to stay in my shoes. They didn't provide sleepers, and my white socks became dirty by the end of the evening on the day we checked in.
The mattress was not comfy at all. I had a feeling that I slept on the ground.

2026-04-15 • via Nuitee
F
franca • couple • ca
7
2026-04-14 • via Nuitee
S
Sabrina • solo_traveller • gb
4
Pros:

On the positive side, their breakfast was good, complete, and satisfying. The staff was very kind, respectful, and helpful. The cleanliness of the bed sheets and linens was acceptable. With all of these, I was satisfied.

Cons:

One major issue was the heater, which was incredibly loud—like a constant plastic-crackling sound right next to my ear.
I couldn’t sleep at all the entire night, and by 8 a.m., I went down for breakfast with a headache because I had barely slept.
Another major problem was that the toilet paper holder was very old and dirty, and the toilet itself had a disgusting yellow stain, making the whole bathroom feel unclean. Overall, it was a very unpleasant experience.

Another issue with the room was that there was no dedicated outlet for the coffee machine.
Instead, they had the power cord of two devices connected together in the same socket.
So, if you wanted to use the fridge, you had to unplug both prongs, and if you wanted to make coffee, you had to reach down, bend over, and plug the cord back in.
This left part of the plug exposed, creating a potential electric hazard, which was not safe or up to standard at all.

2026-04-13 • via Nuitee
L
Lamothe • solo_traveller • ca
7
2026-04-13 • via Nuitee
S
Stephanie • solo_traveller • ca
10
Pros:

Pet friendly, ev charger, breakfast and wifi and pool

Cons:

Main floor a little noisy which is where our room was

2026-04-13 • via Nuitee
Y
yousif • family_with_children • ca
9
2026-04-13 • via Nuitee
R
Robert • family_with_children • fr
7
Prix et qualité conforme à mes attentes, sauf pour la chambre en face de l'ascenseur.
Pros:

Le petit déjeuner est très bien.
Notre chambre donnait sur la route mais le trafic routier ne nous a pas dérangé car fenêtre bien isolée.
Excentré du centre-ville ( très bruyant) et c’est très bien.
Accès à pied du centre-ville et des chutes raisonnable.

Cons:

Notre chambre donnait juste en face des ascenseurs n°526
Dès 6h45 j'entendais le bruit ( pas des portes mais de l'action de celui-ci.
Assez dérangeant je n’ai pas pû me rendormir.

2026-04-13 • via Nuitee
Y
Yili • solo_traveller • ca
7
2026-04-12 • via Nuitee
P
Peter • couple • us
10
2026-04-12 • via Nuitee
R
RAJA SEKHAR • family_with_children • ca
9
2026-04-11 • via Nuitee
M
McLaughlin • family_with_children • ca
10
2026-04-10 • via Nuitee
C
Clifford • solo_traveller • ca
8
Was good and bad
Pros:

Clean and tidy

Cons:

Loud and.cold

2026-04-10 • via Nuitee
C
Catherine • couple • gb
9
well rested
Pros:

Clean room

2026-04-10 • via Nuitee
A
Alex • couple • ca
5
2026-04-09 • via Nuitee
R
Rishabh • couple • ca
7
Cons:

The cleaner guy directly enters to our room, without asking us and then said system shows its vacant and here to clean the room.

2026-04-08 • via Nuitee