La Grande Residence at the Sutton Place Hotel

Hotels
•
Sandman Hotel Group
8.7 (1519 reviews)
855 Burrard Street , Vancouver , ca

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Children allowed
Pets allowed

Facilities

Health or beauty spa nearby
Electric bicycle charging station
Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Pets allowed
Lift / Elevator
Luggage storage
See all facilities

Review Highlights

Pros:
Convenient location
Lovely staff
Cons:
Cleaning issues
Room maintenance problems

Categories

Cleanliness
7.95
Cleaning did not meet expectations, with noted dusty areas and maintenance issues.
Service
9.45
Staff were lovely and responsive to requests, though some issues remained unresolved.
Location
9.45
Awesome location, convenient for shopping and dining.
Room Quality
7.95
Rooms showed signs of aging and some maintenance issues, but some were recently renovated.
Amenities
8.45
Amenities were generally good, though more kitchen supplies could be provided.
Value for Money
8.45
Overall experience felt overpriced given the maintenance issues encountered.
Food and Beverage
8.95
Good options at the hotel bar, contributing positively to the experience.
Overall Experience
8.95
Overall enjoyable but marred by maintenance and cleanliness concerns.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-07 12:28

Property Description

Luxurious Suites with Stunning City Views

Spa, Pool, and Dining Options
Indulge in relaxation at the spa, take a dip in the indoor swimming pool, and savor delicious meals at Boulevard Kitchen + Oyster Bar or Gerard Lounge.

Premium Amenities for Ultimate Comfort
Unwind on the outdoor patio, relax in the hot tub and sauna, stay active in the gym, and take care of business at the on-site business centre.

Experience the epitome of elegance and convenience at La Grande Residence at the Sutton Place Hotel. Book now for an unforgettable stay in Vancouver City Centre.

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: YVR

Property Policies

  • Pets

    Pets are allowed on request. Charges may be applicable.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

  • Parking

    Private parking is possible on site (reservation is not needed) and costs CAD 55 per day.

  • Internet

    WiFi is available in the hotel rooms and is free of charge.

Location

Guest Reviews

8.7
Based on 1519 reviews
Cleanliness: 7.95
Service: 9.45
Location: 9.45
Room Quality: 7.95
Amenities: 8.45
Value for Money: 8.45
Food and Beverage: 8.95
Overall Experience: 8.95
A
Andersson • extended_group • ca
4
Not good service
Pros:

Beautiful room and view.

Cons:

They had promised us a surprise in the room - they knew since one month back that it was my best friends b-day and they had replied they would have a surprise waiting - no surprise - and when we mentioned this to reception they did not do anything about it - so disappointed.

2026-02-10 • via Nuitee
I
Irina • family_with_children • us
10
2026-02-09 • via Nuitee
S
Stephen • family_with_children • au
4
Did not meet expectations, staff promising upgrades due to issues with room, disappointing.
Pros:

Good location, restaurant attached great food but poor value.

Cons:

The room was well below average with no oven, uncomfortable beds, hooks coming off the wall and a stench so bad it made us feel unwell. In desperate need for an update.

2026-01-31 • via Nuitee
R
Robert • family_with_children • ca
9
overall very good
Pros:

great location

Cons:

coffee machine wouldnt work properly in the room, found a vape thing in the couch from a prievious guest

2026-01-30 • via Nuitee
M
Matthew • family_with_children • au
8
Fanatastic but when given poor information on checkin, there was no sympethy to resolve.
Pros:

Location

Cons:

Staff were unfriendly

2026-01-30 • via Nuitee
A
andreas • extended_group • se
8
Bra hotell, men litet slitet. Städning och ankomst inte riktigt i nivå med hotellets ambitioner.
Pros:

Väldigt rymlig svit, med fullt utrustat kök. Bra liten hotellbutik i lobbyn.

Cons:

Sviten var ganska hårt sliten, men var nog fin för tio år sedan. Städningen var inte riktigt bra, några glas som var ofräscha, och en del gammalt skräp under bord mm. Man hade inte tillräckligt med utrustning för tre pers (badrock mm). Extrasängen var inte iordninggjord när vi anlände, trots senare ankomst än anmäld. Saknade skohorn.

2026-01-29 • via Nuitee
J
Jeremy • family_with_children • us
9
Great
Pros:

Location and staff

Cons:

Under staffed

2026-01-29 • via Nuitee
A
Alexandra • family_with_children • gb
10
2026-01-28 • via Nuitee
L
Libby • family_with_children • nz
10
Perfect location & lovely stay in downtown.
Pros:

Outstanding location in a lovely part of downtown Vancouver. Loved the indoor pool, hot tub and gym. The staff were attentive and professional. Our family stayed in a 2 bedroom suite which was perfect, with nice decor, comfy beds, a kitchen and two bathrooms. Would highly recommend as a smart family friendly base in Van.

2026-01-24 • via Nuitee
K
Karina • family_with_children • au
9
2026-01-23 • via Nuitee
R
Rodolfo • family_with_children • es
10
The best
Pros:

Todo perfecto

2026-01-20 • via Nuitee
R
Ronak • family_with_children • us
6
Not worth it.
Pros:

The location

Cons:

the housekeeping staff was not great. My room needed to be changed last night as kitchen sink was not working. Room service was not done everyday. Guest service staff was great especially ceaser.

2026-01-20 • via Nuitee
S
Scott • family_with_children • au
9
Pros:

Best value nice hotel we stayed at all month. Would love to stay here again

Cons:

Beautiful reception. Really central. The size of the rooms in the Residencies were fantastic for our family of 5.

2026-01-19 • via Nuitee
N
Nina • family_with_children • ch
3
Definitiv keine 4 od 5 Sterne Unterkunft!
Pros:

küchenausstattung gut- tgl Housekeeping gut!
Appartement sehr alt u abgenutzt- Teppich nicht sauber , im Bad fehlt Spiegel, Fenster nicht geputzt- Dusche ist kaum zu benutzen- lässt sich bezüglich Temp nicht einstellen- keine Handbrause, Lüftung sehr laut.

2026-01-19 • via Nuitee
J
Julie Laure Marie • family_with_children • us
10
Central location and luxury hotel, contributed to a great stay for a 3 day weekend
Pros:

Spacious room, great pool, very nice staff (front desk and housemaids)

Cons:

While I loved the location because it’s downtown and walkable, I think it’s close to an hospital and we heard ambulances passing the whole time during our first night which kept waking the family up. The second night was quieter ; something to consider if you’re a light sleeper ; everything else was great

2026-01-19 • via Nuitee
G
Glynis • family_with_children • ca
9
2026-01-19 • via Nuitee
E
Elysa • family_with_children • ca
9
Excellent location and friendly, helpful staff!
Pros:

Excellent customer service at front desk

Cons:

Old coffee maker. Better coffee overall in room .

2026-01-19 • via Nuitee
Q
Qiao • extended_group • ca
10
2026-01-19 • via Nuitee
E
EDUARDO • couple • mx
9
Excelente ubicación. Inmejorable
Pros:

La ubicación es eccelente, en el downtown y cerca de todo. En nuestro caso, nos gusta preparar nuestro propio desayuno y la mayor parte de las cenas cocinando y el Sutton tiene a unos pasos un Supermercado (IGA) donde puedes adquirir alimentos frescos. Igualmente, una tienda de vinos y licores.

Cons:

Solo una sugerencia, sería muy conveniente que incluyesen un horno de microondas, al igual que un paquete de utensilios de cocina más completo como parte del equipamiento de las residencias.

2026-01-19 • via Nuitee
M
Marco • family_with_children • ch
9
2026-01-19 • via Nuitee