JW Marriott Grand Rapids

Hotels
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JW Marriott Hotels & Resorts
9 (295 reviews)
235 Louis Street Northwest , Grand Rapids , us

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Children allowed

Facilities

Health or beauty spa nearby
Electric bicycle charging station
Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Room service
Family rooms
Lift / Elevator
See all facilities

Review Highlights

Pros:
Great location
Premium amenities
Cons:
Service inconsistencies
Cleaning schedule surprises

Categories

Cleanliness
8.46
Room cleanliness was acknowledged positively, but some issues with upkeep were mentioned.
Service
8.43
Mixed sentiments; staff was helpful but there were complaints about the front desk greeting and service speed.
Location
9.47
Convenient and prime location with positive remarks about its accessibility.
Room Quality
8.92
Rooms were described as clean and modern with luxurious touches, though some had issues with comfort.
Amenities
9.45
Facilities such as the fitness room and bar were positively highlighted.
Value for Money
9.41
Given the high-quality offerings, it was noted as an excellent value for a premium hotel.
Food and Beverage
8.96
Breakfast received positive feedback though no specific negatives were mentioned.
Overall Experience
8.93
General satisfaction was expressed despite minor service issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-08 15:57

Property Description

Luxurious Accommodation
Experience chic furnishings and elegant marble bathrooms in each room, along with modern amenities like cable TV and an iPod docking station. Room service is just a call away for your convenience.

Dining Excellence
Savor French-inspired cuisine at Margaux, our on-site restaurant, serving daily for breakfast and dinner. Enjoy a variety of refreshing beverages and snacks at Starbucks located right within the hotel.

Convenient Location and Services
Located in downtown Grand Rapids, our hotel offers an indoor swimming pool, fitness center, and a hotel bar for your relaxation. With Gerald R Ford Airport just a 15-minute drive away, and valet and public parking options available, your stay with us is made hassle-free.

Book now for an unforgettable stay at JW Marriott Grand Rapids!

Important information:

Upon check-in photo identification and credit card are required. All special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges.

Along with self-parking, the property offers valet parking for $29.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
In the event of an early departure, the property will charge you the full amount for your stay.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: GRR

Property Policies

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Internet

    Wired internet is available in the hotel rooms and is free of charge.

  • Pets

    Pets are not allowed.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

  • Parking

    Private parking is possible on site (reservation is not needed) and costs USD 41 per day.

Location

Guest Reviews

9
Based on 295 reviews
Cleanliness: 8.46
Service: 8.43
Location: 9.47
Room Quality: 8.92
Amenities: 9.45
Value for Money: 9.41
Food and Beverage: 8.96
Overall Experience: 8.93
D
D8739YFmichaeld • Business
8
Dark but good size room
Pros:

Good location convenient to all of downtown.

This is a circular building so the rooms are oddly shaped.

Generous room size.

My room was in desperate need of a floor lamp and stronger light bulbs. It would be very difficult to conduct a video call in the room.

2026-01-24 • via Tripadvisor
T
Tim • couple • us
10
Forever memory
Pros:

Amazing views, clean comfortable rooms and very friendly staff

Cons:

It exceeded our expectations

2026-01-21 • via Nuitee
A
Andrew • couple • us
10
2026-01-20 • via Nuitee
J
Julie • extended_group • us
9
2026-01-12 • via Nuitee
6
686ramih • Couples
2
Horrible customer service, and a lack of respect for the guestHorrible customer service, and a lack of respect.
Pros:

One of the most unprofessional and unpleasant experience ever and safety was a huge concern and an assault took place. There are multiple Marriott hotels in downtown Grand Rapids and I would highly recommend others.

2026-01-04 • via Tripadvisor
D
David • couple • us
8
Great Hotel. Need to be more transparent
Pros:

Premium hotel, premium location, premium facilities

Cons:

Routine maid service is not provided unless explicitly requested. Unfortunately, customers willing to pay for such a premium hotel are surprised when the room is not refreshed by late in the day. Unempowered staff are then unable to effortlessly provide maid service. Customers should be notified at check-in about the need to explicitly request maid service rather than be surprised at the end of the day.

2026-01-01 • via Nuitee
S
Sonia • solo_traveller • us
9
2025-12-23 • via Nuitee
K
Kristen • couple • us
8
We will return as we loved the room. And, very nice breakfast as well.
Pros:

Gorgeous hotel with sweeping views of the lovely riverfront; most comfortable bed and beautiful bathroom; luxe linens. VAlet service was really special - - and would recommend it as it costs only $4 more than self-park. The valets were great.

Cons:

Greeting at front desk was abrupt and dismissive, with no explanation of elevator operation or getting music into the room. We tried to connect our digital music ( it is Christmastime!) to the TV using the instructions, and were unable to do so. Otherwise, NO complaints. Lovely hotel !!

2025-12-12 • via Nuitee
E
Elizabeth • couple • us
10
2025-12-01 • via Nuitee
T
Tara • couple • us
7
2025-11-24 • via Nuitee
R
RONALD • couple • us
5
Pros:

Atmosphere

Cons:

Room heater did not work. Maintenance fixed it after being called at 10 PM.

2025-11-15 • via Nuitee
K
Kam • couple • us
10
2025-11-12 • via Nuitee
J
Jason • couple • gb
9
2025-10-18 • via Nuitee
I
idrbdub • Business • Cincinnati, Ohio
10
Modern Hotel in Grand Rapids
Pros:

We loved this hotel with a convenient location in Grand Rapids. The staff was very helpful at the desk. The rooms were clean and modern. For JW Marriott product line, this hotel was an excellent value. The hotel was quiet even though located downtown. The restaurant and bar were really nice to hang out. I loved the brunches. A nice little gem in a nice town. Thank you.

2025-10-07 • via Tripadvisor
M
marie • friends
10
Pros:

The staff was friendly. Everyone from the desk to services room service and valet parking. Everyone was very friendly and helpful

2025-10-05 • via Nuitee
L
Leatha • friends
10
Pros:

The hotel staff was very professional. The valets were extremely helpful and did such a great job of taking care of our luggage and getting us up to our room. Overall, a wonderful experience.

2025-09-30 • via Nuitee
D
DAVID
10
Pros:

We enjoyed our stay

2025-09-20 • via Nuitee
K
Kenneth • partner
6
Pros:

Mattresses were like sleeping on floor. Pillows terrible. Will take days for my body to recover

2025-09-20 • via Nuitee
A
avidtraveler1976 • Business • New York City, New York
10
Great property!
Pros:

Great property right on the river, super comfortable bed, nice room, great fitness room, good bar and really nice staff!

2025-09-16 • via Tripadvisor
C
Cameron
10
Pros:

Clean and spotless

2025-09-16 • via Nuitee