JW Marriott Grand Rapids

Hotels
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JW Marriott Hotels & Resorts
9 (321 reviews)
235 Louis Street Northwest , Grand Rapids , us

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Children allowed

Facilities

Fitness facilities
WiFi available
Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Restaurant
Room service
See all facilities

Review Highlights

Pros:
Great location
Premium amenities
Cons:
Service inconsistencies
Cleaning schedule surprises

Categories

Cleanliness
8.46
Room cleanliness was acknowledged positively, but some issues with upkeep were mentioned.
Service
8.43
Mixed sentiments; staff was helpful but there were complaints about the front desk greeting and service speed.
Location
9.47
Convenient and prime location with positive remarks about its accessibility.
Room Quality
8.92
Rooms were described as clean and modern with luxurious touches, though some had issues with comfort.
Amenities
9.45
Facilities such as the fitness room and bar were positively highlighted.
Value for Money
9.41
Given the high-quality offerings, it was noted as an excellent value for a premium hotel.
Food and Beverage
8.96
Breakfast received positive feedback though no specific negatives were mentioned.
Overall Experience
8.93
General satisfaction was expressed despite minor service issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-08 15:57

Property Description

Luxurious Accommodation
Experience chic furnishings and elegant marble bathrooms in each room, along with modern amenities like cable TV and an iPod docking station. Room service is just a call away for your convenience.

Dining Excellence
Savor French-inspired cuisine at Margaux, our on-site restaurant, serving daily for breakfast and dinner. Enjoy a variety of refreshing beverages and snacks at Starbucks located right within the hotel.

Convenient Location and Services
Located in downtown Grand Rapids, our hotel offers an indoor swimming pool, fitness center, and a hotel bar for your relaxation. With Gerald R Ford Airport just a 15-minute drive away, and valet and public parking options available, your stay with us is made hassle-free.

Book now for an unforgettable stay at JW Marriott Grand Rapids!

Important information:

Upon check-in photo identification and credit card are required. All special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges.

Along with self-parking, the property offers valet parking for $29.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
In the event of an early departure, the property will charge you the full amount for your stay.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: GRR

Property Policies

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Internet

    Wired internet is available in the hotel rooms and is free of charge.

  • Pets

    Pets are not allowed.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

  • Parking

    Private parking is possible on site (reservation is not needed) and costs USD 41 per day.

Location

Guest Reviews

9
Based on 321 reviews
Cleanliness: 8.46
Service: 8.43
Location: 9.47
Room Quality: 8.92
Amenities: 9.45
Value for Money: 9.41
Food and Beverage: 8.96
Overall Experience: 8.93
F
Faith • couple • us
10
2026-07-18 • via Nuitee
B
Breeden • couple • us
10
2026-07-13 • via Nuitee
J
Jennifer • couple • us
8
Cons:

We stayed on the Executive Level in order to access the lounge. During the week, snack and small bites are very limited to non-existent due to staffing. We were not given our breakfast passes, however the desk agent provided Starbucks cards due to the mistake.

2026-07-10 • via Nuitee
C
Charissa • couple • us
10
2026-07-09 • via Nuitee
V
Vanvleet/fasel • extended_group • us
10
Great stay. All staff were amazing.
Pros:

It was beautiful and clean

Cons:

Nothing

2026-06-15 • via Nuitee
M
Michael • extended_group • us
10
2026-06-11 • via Nuitee
S
Suzette • couple • us
10
2026-06-08 • via Nuitee
M
Mohr • solo_traveller • us
9
2026-06-03 • via Nuitee
L
Lori A. • couple • us
10
Highly recommend
Pros:

Every detail was exceptional. I have stayed in many Marriot properties and this is the best by far. It is in the class of Four Seasons-Well done!

Cons:

The executive lounge food was lacking for grab and go- no fruit and sugary options- consider Greek yogurt instead of plain and nuts or other healthy options as opposed to snack mix.

2026-05-28 • via Nuitee
B
Byna • solo_traveller • us
9
2026-05-22 • via Nuitee
T
Theresa0826 • solo_traveller • us
10
2026-05-20 • via Nuitee
H
Hokierob119 • Business • Glen Allen, Virginia
2
Unhelpful
Pros:

Charged the wrong credit card. A month later they still haven’t corrected their mistake. No follow up.

2026-05-11 • via Tripadvisor
C
Chadwick • extended_group • us
10
The stay was perfect. Excellent rooms with amazing views! Customer service was extremely friendly.
Pros:

The customer service was extremely accommodating and friendly. Easily the best customer service I have ever had!

2026-05-09 • via Nuitee
U
UptownChicago • Couples
10
Striking Modern Business Hotel With Excellent Service.
Pros:

I really enjoyed my one night stay at this modern stylist hotel. For titanium elite they offered me access to the JW Club on the top floor, which was lovely. They had happy hour bar service there in the evening for a small fee. The server had bright red hair and was exceptionally friendly sharing tips about the area along with cocktails and wine.

The room was awesome with floor to ceiling views of the river and we were upgraded to a corner room. We had a slight problem with our first room as for some reason the mattress was wet and the agent Mandolin apologized profusely and moved us to the same room on a different floor.

The valets were also exceptionally friendly.

2026-05-06 • via Tripadvisor
K
Kelsey • couple • us
10
A wonderful getaway!
Cons:

Our room was excellent. We made use of the spa and the restaurant, both of which were wonderful. We also loved the skyway access to other areas. Very convenient!

2026-05-05 • via Nuitee
J
Julie • solo_traveller • us
8
2026-04-20 • via Nuitee
J
Julianna • couple • us
6
I would stay again, just pay at the front desk. Not ahead of time to be double charged.
Pros:

Cleanliness. Nice amenities.

Cons:

If you pay online through booking, they will charge you again at the front desk.

2026-04-20 • via Nuitee
S
Sylena • couple • us
9
2026-04-18 • via Nuitee
T
Tara • couple • us
9
Fantastic birthday weekend celebration with friends
Pros:

Location, smell, amenities

Cons:

Absolutely nothing

2026-03-20 • via Nuitee
A
Anton • solo_traveller • us
10
Amazing service
Pros:

Elegant

2026-03-17 • via Nuitee