JW Marriott Grand Rapids

Hotels
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JW Marriott Hotels & Resorts
9 (305 reviews)
235 Louis Street Northwest , Grand Rapids , us

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Children allowed

Facilities

Health or beauty spa nearby
Electric bicycle charging station
Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Room service
Family rooms
Lift / Elevator
See all facilities

Review Highlights

Pros:
Great location
Premium amenities
Cons:
Service inconsistencies
Cleaning schedule surprises

Categories

Cleanliness
8.46
Room cleanliness was acknowledged positively, but some issues with upkeep were mentioned.
Service
8.43
Mixed sentiments; staff was helpful but there were complaints about the front desk greeting and service speed.
Location
9.47
Convenient and prime location with positive remarks about its accessibility.
Room Quality
8.92
Rooms were described as clean and modern with luxurious touches, though some had issues with comfort.
Amenities
9.45
Facilities such as the fitness room and bar were positively highlighted.
Value for Money
9.41
Given the high-quality offerings, it was noted as an excellent value for a premium hotel.
Food and Beverage
8.96
Breakfast received positive feedback though no specific negatives were mentioned.
Overall Experience
8.93
General satisfaction was expressed despite minor service issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-08 15:57

Property Description

Luxurious Accommodation
Experience chic furnishings and elegant marble bathrooms in each room, along with modern amenities like cable TV and an iPod docking station. Room service is just a call away for your convenience.

Dining Excellence
Savor French-inspired cuisine at Margaux, our on-site restaurant, serving daily for breakfast and dinner. Enjoy a variety of refreshing beverages and snacks at Starbucks located right within the hotel.

Convenient Location and Services
Located in downtown Grand Rapids, our hotel offers an indoor swimming pool, fitness center, and a hotel bar for your relaxation. With Gerald R Ford Airport just a 15-minute drive away, and valet and public parking options available, your stay with us is made hassle-free.

Book now for an unforgettable stay at JW Marriott Grand Rapids!

Important information:

Upon check-in photo identification and credit card are required. All special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges.

Along with self-parking, the property offers valet parking for $29.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
In the event of an early departure, the property will charge you the full amount for your stay.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: GRR

Property Policies

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Internet

    Wired internet is available in the hotel rooms and is free of charge.

  • Pets

    Pets are not allowed.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

  • Parking

    Private parking is possible on site (reservation is not needed) and costs USD 41 per day.

Location

Guest Reviews

9
Based on 305 reviews
Cleanliness: 8.46
Service: 8.43
Location: 9.47
Room Quality: 8.92
Amenities: 9.45
Value for Money: 9.41
Food and Beverage: 8.96
Overall Experience: 8.93
T
Tara • couple • us
9
Fantastic birthday weekend celebration with friends
Pros:

Location, smell, amenities

Cons:

Absolutely nothing

2026-03-20 • via Nuitee
A
Anton • solo_traveller • us
10
Amazing service
Pros:

Elegant

2026-03-17 • via Nuitee
D
dvmharris • Family • Clarkston, Michigan
4
Not good enough
Pros:

Beautiful looking hotel. We were excited to finally stay at a JW. Amazing Valet, Bell service and front desk. But…but…THE ROOMS! They seem nice, but the mattresses? They use the ones that Motel 6 sends back. They are the most uncomfortable mattresses I’ve ever slept on. Combined with pancake pillows, super uncomfortable sleeping… The noise transfer room to room was unacceptable too. You could hear the mumbling of normal conversation next door. Combined with super slow internet and poor tv channel selection and it’s too much to over look. Holiday Inn Express is more comfortable. Really disappointing…

2026-03-15 • via Tripadvisor
H
Hadaway-Nelson • family_with_children • us
10
Pros:

Close to all of the attractions and activities. The amenities were incredible.

2026-03-14 • via Nuitee
L
llhavana888 • Family • Sugarloaf Key, Florida Keys, Florida
8
Beautiful Hotel and Excellent Dining, but Loyalty Recognition Fell Short
Pros:

I’ve stayed at this JW more than 25 nights over the years. As a Gold Member, I was surprised that there was no acknowledgment of my status or added consideration during check-in.

I originally booked a King room and in the past have usually been given a nice view or an upgraded room. Due to some medical issues my son was experiencing, I needed to extend our stay by an additional night and change the room to two Queens. When I requested this at the front desk, the gentleman assisting me seemed noticeably put off.

I had also requested a high floor and a room away from the elevators when I made the reservation. Despite that, we were assigned room 613, which overlooks the parking garage and is on a lower floor. I understand that it’s not the end of the world, but I do feel that my long-standing loyalty to the Marriott brand should have been taken into consideration when assigning our room.

Now the pros:

This hotel is absolutely lovely, both inside and out. It’s very well maintained, extremely clean, and even smells pleasant throughout. The common areas are thoughtfully designed to feel both open and private at the same time. The direct skywalk access to the Amway Grand and surrounding downtown areas is also very convenient.

Margaux Restaurant and the bar are consistently excellent—not only in taste but also in presentation. The bartenders, wait staff, and hosts/hostesses are all outstanding. The breakfast buffet offers a great variety, and the staff will prepare fresh omelets, eggs, and other items to order.

The valet team also deserves recognition. They were helpful, pleasant, quick to respond, and overall great to work with.

The guest rooms themselves are clean, comfortable, and nicely appointed, though the lighting could be a bit brighter.

Overall, I truly love this hotel and plan to continue staying here. That said, ensuring the staff consistently recognizes and treats loyal Marriott members thoughtfully should remain a top priority.

2026-03-10 • via Tripadvisor
E
Edith • couple • us
10
2026-03-09 • via Nuitee
A
Alexis • couple • us
10
It was amazing
Pros:

It was beautiful

Cons:

NA

2026-03-06 • via Nuitee
D
Debone • couple • us
10
The location was amazing, the skywalk was a great way to stay out of the cold, the bed was wonderful
Pros:

We loved the bathroom and the view of the river

Cons:

nothing we would change

2026-02-24 • via Nuitee
B
Brett • family_with_children • us
9
Pros:

Great location, beautiful room

Cons:

Had an unpleasant odor

2026-02-23 • via Nuitee
D
D8739YFmichaeld • Business
8
Dark but good size room
Pros:

Good location convenient to all of downtown.

This is a circular building so the rooms are oddly shaped.

Generous room size.

My room was in desperate need of a floor lamp and stronger light bulbs. It would be very difficult to conduct a video call in the room.

2026-01-24 • via Tripadvisor
T
Tim • couple • us
10
Forever memory
Pros:

Amazing views, clean comfortable rooms and very friendly staff

Cons:

It exceeded our expectations

2026-01-21 • via Nuitee
A
Andrew • couple • us
10
2026-01-20 • via Nuitee
J
Julie • extended_group • us
9
2026-01-12 • via Nuitee
6
686ramih • Couples
2
Horrible customer service, and a lack of respect for the guestHorrible customer service, and a lack of respect.
Pros:

One of the most unprofessional and unpleasant experience ever and safety was a huge concern and an assault took place. There are multiple Marriott hotels in downtown Grand Rapids and I would highly recommend others.

2026-01-04 • via Tripadvisor
D
David • couple • us
8
Great Hotel. Need to be more transparent
Pros:

Premium hotel, premium location, premium facilities

Cons:

Routine maid service is not provided unless explicitly requested. Unfortunately, customers willing to pay for such a premium hotel are surprised when the room is not refreshed by late in the day. Unempowered staff are then unable to effortlessly provide maid service. Customers should be notified at check-in about the need to explicitly request maid service rather than be surprised at the end of the day.

2026-01-01 • via Nuitee
S
Sonia • solo_traveller • us
9
2025-12-23 • via Nuitee
K
Kristen • couple • us
8
We will return as we loved the room. And, very nice breakfast as well.
Pros:

Gorgeous hotel with sweeping views of the lovely riverfront; most comfortable bed and beautiful bathroom; luxe linens. VAlet service was really special - - and would recommend it as it costs only $4 more than self-park. The valets were great.

Cons:

Greeting at front desk was abrupt and dismissive, with no explanation of elevator operation or getting music into the room. We tried to connect our digital music ( it is Christmastime!) to the TV using the instructions, and were unable to do so. Otherwise, NO complaints. Lovely hotel !!

2025-12-12 • via Nuitee
E
Elizabeth • couple • us
10
2025-12-01 • via Nuitee
T
Tara • couple • us
7
2025-11-24 • via Nuitee
R
RONALD • couple • us
5
Pros:

Atmosphere

Cons:

Room heater did not work. Maintenance fixed it after being called at 10 PM.

2025-11-15 • via Nuitee