Horizon Karon Beach Resort & Spa

Every thing was great ,the staff were great they couldn’t do enough for us they looked ,after every thing for us ,so helpful The food was fab the room was beautful the swimming pool was fab we give it 5 star all the way. A big thank you to all the staff for all your hard work a really great hotel and a great place to stay Michelle and Martin

Good location, situated on edge of Karon beach, just next to Kata beack, both lovely. Hotel staff friendly and helpful, lots of trees and wooden walkways. Adults only pool and Club lounge offering teas and coffees through the day.

Hotel was nice. Rooms are pretty small. Didn’t care for their breakfast buffet, I wish they had a more authentic Thai breakfast. Considering Phuket is a very tourist area, it was still hard to communicate with the staff. Also wish they had a complimentary shuttle to the airport.

The hotel itself is beautiful and we had okay customer service for the most part. Everyone was polite and friendly. It has a beautiful location and they will Take you back and forth to the Main Street in a Tuk Tuk so you don’t have to walk up and down the hill. It is more than an hour to get to from the airport and will cost you about 1200 bhat each way. They broke one of our bags when the bellhop was bringing our bag to the rooms for us, but refused to take responsibility for it. They said it must have happened at the airport, however it was working correctly when we arrived at the hotel. They also tried to put three people in a room with one king size bed until we made them change it. Lastly, the room was INCREDIBLY humid at night because there are visible gaps in the window seals and the humidity gets into the room. They did offer is one night of vouchers for the dinner buffet to try to make us happy which was okay, but by that point we were so frustrated with the bag being broken and not being able to sleep well due to the humidity in the room at night that it really didn’t make a difference.

The staff was nice and we received a feee room upgrade for being Expedia gold vip.

Big choice for breakfast, choice of 2 pools, friendly staff
Spa staff were not very helpful, room service food was expensive

Excellent food for breakfast and dinner. Very clean swimming pools.

It is on a little hill but not far from the beach. There is a tuk tuk runs up and down the hill at your convenience. We got there a bit early but the room was already ready for us and they let us in early!
Good things- Friendly staff,
spacious room( we were upgraded),
nice pools, a games room for kids,
Picnic mats - very useful
Free shuttle to Parong

Things need to improve
Bathroom sink needed a bit of fixing- the cleaning lady must have seen it but she just left it unattended which I found very odd.
Kids club is just a sad looking playground. It looked empty all the time we were staying. Overall, we were very happy with the resort.

Fantastic hotel staff , food, location all amazing

Pros: Lovely location, relatively quiet depending on room location, food choice (breakfast) excellent.

Cons: Steep hill, mini mart expensive and not much choice, theme nights expensive, pool regulations clearly sign posted not adhered too (kids jumping and diving, using water guns) not a very relaxing atmosphere. Having the luxury of 2 pools maybe one should be adults only!!

Nice design of pool and garden area. The gym is good too. Room was really nice. Location is good, can walk to Kata beach.
Some reception staff is rude and needs more training. An email has been sent to the management about a few matters. Food in breakfast buffet is poor. Rice wasnt even cooked properly or overheated b4 servuce. Poor selection and variety of food.

Good value for the price, location was great and the shuttle service to Patong came in handy.

A great stay at the Horizon Beach Club resort.

Great food - superb staff and nice resort.

Would highly recommend.

Really relaxing vacation which was exactly what we wanted.

Had a late flight out so asked for a later check out. Originally said it was not possible but they then called to say that we could check out 2 hours late for free. Awesome.

As I said very accommodating staff and highly recommended.

friendly staff, excellent location, close to beaches & shops

A Thailand styled resort with some age, but in great condition. Staff was very friendly and helpful. Rooms were very clean and had plenty of amenities. Easy to get around the resort, to the pools etc. Great breakfast outside on covered porch. Beautiful gardens and swiming pools. Great place to stay and easy to get around. Just down the hill plenty of restaurants/shops and they have a fast shuttle to get you up and down the hill. Fun place with great staff.

When we checked in, we found out they were kind enough to upgrade us to club except we have a 15 year old son and the minimum age is 18. Thus we had to change rooms the next day so we didn’t really settle in until the following afternoon. It wasn’t the hotel’s fault, but it was a pain. They did their best to make us happy as rules are rules. They graciously let us have a late check out on the last day.

All in all the resort is fine. It is dated but most are in Phuket. Our toilet required ZERO paper products, which is why I rated the facilities average. For those new to Phuket, be prepared for a more undeveloped atmosphere than the Caribbean.

Lovely staff, great location, beautiful pool. Thanks!

Friendly staff, very near to the beach, and cosy feeling.

We wanted to upgrade rooms paying extra but the only good options were in a 4th floor with no lift. Too bad option for a relaxing holiday

Good location - easy walk to both Kata and Karon beach. Nice pool. Hotel a bit run down. Bathroom wasn’t great. Needs some maintenance work.