The Southcliff Hotel

Hotels
•
OYO Rooms
6.4 (1571 reviews)
22-26 The Leas , Folkestone , gb

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Children allowed

Facilities

Non-smoking rooms
Terrace
Lift / Elevator
Luggage storage
Express check-in/check-out
Safety deposit box
Fax/photocopying
Non-smoking throughout
Shared lounge/TV area
Outdoor furniture
See all facilities

Review Highlights

Pros:
Great location
Friendly staff
Comfortable stay
Cons:
Old mattresses
No heating
Limited facilities

Categories

Cleanliness
5.11
Multiple mentions of issues such as bed bugs and lack of proper heating contribute to a lower score.
Service
7.58
Generally positive feedback about staff friendliness, but noted some disappointment in service experience.
Location
8.12
Repeated praise for the hotel's location being great, with specific mentions of proximity to attractions.
Room Quality
5.57
Concerns over old mattresses and cold rooms have impacted this rating.
Amenities
6.1
Facilities are limited and concerns over heating in the rooms.
Value for Money
6.56
Mixed feelings about value; some reviews pointed out that the price did not match the quality.
Food and Beverage
6.11
Breakfast was not available and dining facilities were poor.
Overall Experience
6.08
Overall experience is mixed; good aspects but significant issues noted.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-20 05:32

Property Description

Stunning Views of the English Channel
Located on The Leas Promenade, The Southcliff Hotel offers breathtaking views of the English Channel. The rooms feature modern amenities including free high-speed Wi-Fi, tea/coffee facilities, and private balconies in some rooms.

Live Music at The Blue Martini Bar
Enjoy live music at The Blue Martini Bar, adding a touch of entertainment to your stay. The stylish bar is the perfect spot to unwind and socialize after a day of exploring Folkestone.

Convenient Location
With a short walk to the sandy beach, close proximity to the Folkestone Harbour, and easy access to transportation hubs, Southcliff Hotel is the ideal choice for travelers looking to explore the beauty of Folkestone.

Experience a delightful stay at The Southcliff Hotel - Book now for an unforgettable seaside getaway.

Important information:

To ensure a smooth arrival and comfortable stay, please be aware of the following:

Property Access: Please note that there are several steps leading up to the main entrance of our property. Additionally, the elevator providing access to the guest rooms is not able to accommodate full-size wheelchairs.

Payment Policy: We kindly inform you that cash payments are not accepted at our hotel.

Late Arrival Procedure: If your check-in time will be after 11:00 PM, we request that you contact the hotel before 10:00 PM on your arrival day to let us know. If prior notification is not received by 10:00 PM, a late check-in charge of up to £50 may be applied, at the hotel's discretion.

Dining Update: Our restaurant is currently undergoing refurbishment and will be closed. This means we will not be serving breakfast or any other food items during this time.

Our front of house team is here to assist you with any questions or concerns you may have, so please feel free to reach out. Thank you for your understanding and patience as we make these improvements.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: LGW

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Parking

    Public parking is possible at a location nearby (reservation is not possible) and charges may be applicable.

  • Pets

    Pets are not allowed.

Location

Guest Reviews

6.4
Based on 1571 reviews
Cleanliness: 5.11
Service: 7.58
Location: 8.12
Room Quality: 5.57
Amenities: 6.1
Value for Money: 6.56
Food and Beverage: 6.11
Overall Experience: 6.08
G
Green • solo_traveller • gb
10
Pros:

Good all round.

Cons:

Nothing to dislike

2026-04-16 • via Nuitee
H
Hannah • couple • gb
7
Overall great location. Could do with a bit of a revamp as was a bit dated in some areas.
Pros:

The room was very basic but you get what you pay for. The staff was very polite and accommodating when asking for extra pillows tea and coffee etc. The location was great too within walking distance to the beachfront and town.

Cons:

The bed was very hard and a bit uncomfortable. The parking, there wasn't any free parking which made us leave early as I already spent a small fortune on parking during the 3 days we were there.

2026-04-14 • via Nuitee
L
Limbu • couple • bn
6
2026-04-14 • via Nuitee
R
Ricky • couple • gb
8
Pros:

They had a microwave for guests to use.

Cons:

Lift broke down so had to climb stairs.

2026-04-13 • via Nuitee
A
Amelia • solo_traveller • gb
9
Wonderful price wonderful place.
Pros:

Honestly, for the price I couldn't have asked for more. Lovely staff. Lovely (but old) rooms. Perfect location.

Cons:

No parking.

2026-04-12 • via Nuitee
B
Brenda • couple • gb
8
Friendly staff to greet us, very helpful
Pros:

So convenient for the Channel Tunnel

Cons:

Rooms a little basic but good value

2026-04-11 • via Nuitee
I
Ian • solo_traveller • gb
8
Not the Ritz but not Ritz prices either!
Pros:

Very friendly staff, room was very warm and bed and pillows very comfortable. Plenty of hot water at all times and ample tea, coffee sugar etc for my stay. I booked a single room but was allocated a double, bonus! It was more than adequate for my stay and for the price paid, I have zero complaints about the hotel. I would definitely consider booking here again next time I'm working in the area.

Cons:

Not a fault of the hotel but parking can be a little difficult, having said that, I managed to find a space each night even if it was a bit of a walk to the hotel!

2026-04-10 • via Nuitee
G
Gibbs • solo_traveller • gb
10
2026-04-10 • via Nuitee
N
Nigel • solo_traveller • no
9
Pros:

The staff were wonderfull. It was not their fault that at 10pm there was a powercut which lasted til around midday the next day. They coped with it well and it added to the excitement

2026-04-09 • via Nuitee
V
Virginie • family_with_children • gb
7
Pros:

personnel très gentil et serviable
accès à un micro-onde et toaster, super!

Cons:

vieil hôtel mais propre

2026-04-08 • via Nuitee
M
Martin • family_with_children • gb
10
2026-04-07 • via Nuitee
K
Katarzyna • couple • gb
7
2026-04-06 • via Nuitee
A
Adrian • couple • gb
9
2026-04-06 • via Nuitee
A
Amelia • extended_group • gb
6
Perfect for what we needed
Pros:

We loved the location, the sea views from our room, it was very quiet in the evenings. It was clean. The staff were lovely, friendly and always happy to help. Very welcoming with our dog too

Cons:

It was a bit outdated and rundown.

2026-04-06 • via Nuitee
Z
Zoe • couple • gb
5
Overall, a passable hotel if you need a room for the night, but not a comfortable hotel for a relaxing holiday.
Pros:

The view was incredible from the balcony. It was also only a 15 minute walk to the Creative Quarter with lots of amenities nearby. The bed was comfortable and the reception staff were friendly.

Cons:

The room was okay. The bathroom had no ventilation and there was no air conditioning system, which was a shame as the room got very hot.

We were staying during a very quiet period but could hear the guests in the room next door and throughout the hotel, so it didn’t feel especially private.

We also weren’t informed about breakfast, which we only found out was an option after our stay from seeing another review.

2026-04-03 • via Nuitee
M
Maria Vanesa • solo_traveller • es
10
Pros:

I stayed at this hotel for 3 nights and it exceeded my expectations in many ways.

The room was excellent; very clean, comfortable, and with beautiful sea views. It was well maintained and had everything I needed for a relaxing stay. The Wi-Fi also worked very well throughout my stay.

The location is very good. Everything is close by and easy to reach.

I would also like to highlight the staff. I checked in and out with a young receptionist (unfortunately I didn’t catch her name), and she was absolutely lovely, friendly, welcoming, and very helpful throughout.

Overall, I had a fantastic stay and would definitely recommend this hotel.

Cons:

The toilet could be improved, as the flush was not working properly.

2026-03-31 • via Nuitee
S
Samantha • couple • gb
10
Pros:

It was perfect for the venue we were attending. It is 2 stars. we knew that, and it's reflected in the decor and fittings, but for us, the bed was clean and comfy, shower was hot and staff were lovely, so perfect

2026-03-30 • via Nuitee
M
Marina • couple • gb
10
2026-03-28 • via Nuitee
C
Charlotte • couple • gb
4
Is ok if your getting the shuttle
Pros:

Was a good location for the euro tunnel and was cleaned to an ok standard

Cons:

I booked a double room and got a twin, didn’t say anything and was one night with an early start for the shuttle. The member if staff checking us in made us feel very weird as he just kept going on about smoking constantly even though we don’t smoke. I get saying it once as it’s a policy but he said it at least 5 times and constantly said they’d call the police even after I said I understand but we don’t smoke

2026-03-27 • via Nuitee
O
Onur • solo_traveller • gb
7
2026-03-24 • via Nuitee