Colony Hotel

I stayed at Grand Colony Hotel Rome for 10 days, and it was honestly the worst experience of my life. The room was dirty, the furniture was old, broken, and looked nothing like the photos online. Every single day there were bugs and insects on the walls and even in the shower.

When we complained about a terrible smell in the room, the staff simply told us to “open the window” — which we had already done. The entire place, including the reception area and elevator, had such a strong, disgusting odor that it was hard to even stay in the room or sleep properly.

Upon arrival, we also had to pay 7 euros per night in extra charges plus a 50 euro deposit. They are very sneaky and will find any excuse to keep your deposit. We accidentally got a small makeup stain on one towel, and they immediately took the entire deposit without discussion. I have stayed in many hotels before, but I’ve never experienced anything like this.

When we tried to talk to the receptionist about it, she was extremely rude and unhelpful. She refused to take responsibility or even try to resolve the issue. We ended up calling the police, and suddenly she started acting innocent and “victimized” herself. Unfortunately, there wasn’t much the police could do since we were leaving that same evening — but if we had stayed longer, we would have filed a formal complaint because this hotel clearly violates basic hospitality standards.

I strongly advise everyone to avoid this hotel at all costs. It’s dirty, dishonest, and completely unprofessional. This place should honestly be shut down.

Hotel che risente degli anni ma le camere sono discrete. Il ristorante è meglio di nulla. Il primo hotel che richiede una cauzione a garanzia di eventuali danni.

THIS was by far the worst hotel experience of my life. The conditions were unhygienic, unsafe, and completely misrepresented.
• Bedbugs were everywhere, and we found new ones every day.
• Furniture and beds were old, broken, stained, and unfit for use.
• The sink barely worked, and soap was never replenished.
• Air conditioning, advertised as part of the room, was unavailable.
• The fitness room, also advertised, was closed.
• The room smelled terrible, and cleaning staff only sprayed a generic cleaner that did nothing.
• The hotel had a dog and a cat, never disclosed. The dog barked constantly, and the lobby reeked of animals. LIKE WHO HAS A DOG ?? It’s was traumatizing for us guest and probably for the animals as well to stay there.

We even contacted local police, who strongly recommended filing a formal complaint due to the severity of the conditions, which could have led to an investigation or closure of the hotel.
SO I URGE YOU TO CONTACT THE POLICE OR FILE A COMPLAINT BECAUSE THEY WILL SHUT DOWN THIS NIGHTMAGE.
This hotel is a health and safety nightmare. I cannot stress enough: do not stay here. The facilities, hygiene, and service are far below any reasonable standard, and it is completely unacceptable.
I REPEAT DO NOT STAY THERE IT WAS LIKE A HORROR MOVIE!!!! FOR YOUR OWN SAKE AND SAFETY DONT GO THERE. I AM TRAUMATIZED FOR LIFE!! PLEASE DONT GO THERE

The hotel is beautiful but in need of some maintenance. The bathroom had some frequent issues with foul odors coming through the drain.

E' stato solo una notte di appoggio, è una costruzione molto vecchia e trascurata.

El personal lo mejor, la atención súper detallistas! Fue mi cumpleaños y me regalaron un hermoso desayuno para festejarlo

É um hotel modesto.
Serve bem para passar a noite, uma! Mais do que isso é desconfortável.

O parque é pago, situado em frente ao hotel com um custo diário de 10€.

Pequeno almoço tem custo elevado, face a uma alimentação de adulto.

Sempre que saia do hotel, era obrigatório deixar a chave na recepção.

O hotel não condiz com a propaganda. Não tem água quente no chuveiro e nem na pia. Não tem sabonete líquido, só em barra. Não tem frigobar no quarto. Não tem cafeteira no quarto. Móveis velhos e alguns quebrados. O pior de tudo: pagar um calção de 50 euros que não estava mencionado na reserva.
Pedi para guardar um sanduíche na geladeira do hotel e não deixaram, injusto, pois se o hotel não oferece frigobar, ao menos teria que fornecer um local para guardarmos nossa comida para não estragar.

My only qualms regarding the location are two, and they deal only with the fee structure and the apathy of management.
There is a 50€ deposit that must be paid in cash for potential damage to the room and incurred fees. These “incurred fees” include a 10€ per hour fee for every hour past the 10:00 a.m. checkout for a guests stay. However, Colony Hotel sends a private message to the guest upon reservation and payment via Expedia that states clearly the checkout time is 11:00am.
When I arrived at 1:00am from a days travel, I found myself at the desk reading a policy sheet that states a different check out time, 10€. I also found myself needing to provide a 50€ deposit for deposit, which required me to walk down the street to withdraw cash and incur a 5€ transaction fee from the ATM.
I spent about 20 minutes requesting a check out time of 11:00am without an additional cost of 10€. The attendant informed me it’s not possible, management is aware that they have their own message sent through Expedia that contradicts their current policies. Additionally, I was told the attendant would have to pay the 10€ personally if he was to permit a guest an exception.
In the morning I attempted to speak to the manager about this discrepancy at my check out of 11:00am. The manager was apathetic and unsympathetic to my request. Overall the customer service was poor.
I think it is reasonable given the contradictory information to have granted an exception.

DO NOT USE THIS HOTEL!

They take a €50 deposit from you when you check in and will find any excuse to not give you it back.

On our last night we got back to the room around 10pm and decided to turn the tv on and found it was broken (had multiple lines down the screen). When checking out they said we had damaged the tv so refused to give us it back. Bearing in mind the tv is about 15 inches and is located right in the upper corner of the room so impossible to have been accidentally damaged! I’m presuming they do this with a lot of guests as a way to scam your €50

I recently stayed at the Grand Colony Hotel in Rome, booked through LoveHolidays, and unfortunately the experience was extremely disappointing.

We booked as a couple but were placed in a twin room, which already set the wrong tone. The condition of the room and facilities was far below what is shown in the official photos and online listings.

Room & Bathroom:

Cracked walls, peeling paint, scuffed and dirty surfaces.

Broken and damaged lampshades, marked furniture, and rough filler work.

Bathroom was unhygienic – chipped toilet, mold and grime around the shower tray and tiles, rust around the sink plug, and a corroded shower head.

The shower drain was blocked and the light broken on arrival (eventually fixed, but only as a minimal gesture).

Public Areas:

The lift was covered from floor to ceiling in scratches and graffiti, creating a neglected and unsafe impression.

Management Response:
When I complained, the manager/owner told me:

“What do you expect from a 3-star hotel?”

Asked how much I had paid, implying I was “getting what I paid for.”

Admitted she couldn’t move us because “all the rooms are like this.”

This was incredibly dismissive and unprofessional. Instead of addressing the problems, management essentially admitted that the whole hotel is substandard.

Overall:
The photos online show bright, modern double rooms and clean bathrooms, but the reality was dirty, run down, and not as advertised. A couple of small fixes (a light and a drain) did nothing to improve the overall poor standard.

I would not recommend this hotel. It does not reflect what is advertised, and the management’s attitude towards complaints makes it clear they have no intention of improving.

Ottimo soggiorno personale gentile ottima scelta vicino al Comando Generale Carabinieri

La cosa che mi è piaciuta di più è stata uscire dalla struttura la mattina alle 9!
Non consigliato in assoluto!
Personale arrogante e maleducato.
Rapporto qualità prezzo SFAVOREVOLE!!!
DA EVITARE

schlechte verbindung zur city

Absolutely awful experience. Came in from an evening out to find our sink had come off the wall and smashed on the floor. We reporting this the moment we got back but was told ‘it’s ok we will sort in the morning’. We were dragged out of bed and marched down to reception where our passports were confiscated until we paid the €300 they were demanding for the sink. We were screamed at but the woman on reception, called disgusting, vile English. My partner was called a disgusting animal because she had come on her menstrual cycle in the night and had to the slightest bit on the bed sheet. We ended up having to pay €300 euros for something that we didn’t do and which also made us miss our transfer, this cost us another £62 then to get to the airport. We’ve never been spoken to like this anywhere we have stayed, the woman was absolutely vile. We called the police but they were no help at all, language was a big barrier in this situation. The aggressive woman behind the front desk quickly calmed down and started to play the innocent victim once the police arrived. Avoid this place at all costs it is literally what I’ve seen on another review FAWLTY TOWERS.

We recently stayed inThe Horel Colony , I have to say as you walk in the door the sweet / sickly smell hits you , you are met with the very unfriendly reception staff ( I do not think I spoke to anyone in reception who was friendly ) . You are asked to pay a 50 euro deposit …. This will not be given back to you , as they seem to find excuses so they can keep it . When trying to sort this issue , was told it was the managers decision , yet the manager was never available to discuss . The room was clean and basic . The shower was a disaster, The first night there it flooded whilst one of us was showering / uses towel to clean it , accused of ruining towels … hence 50.00 of deposit kept by hotel . All the bathroom fixtures were in very bad condition , toilet seat half off Moat of the plug sockets in bedroom did not work . I would definitely not return. Over all this hotel was awful / staff awful … Do not book …

If you do stay … there is a great bus service into the city .. that was the only positive .

Honestly, after reading the reviews, I was quite worried, but the staff were really helpful as we had a broken window handle but they moved and upgraded our room no problem.

The room was very clean and the staff made check in and check out speedy and stress free. I liked that the reception was 24/7. Only downfall was that the restaurant didnt serve food in the evenings so when we arrived we had to find alternative food places but the staff were helpful in recommending some good food places.

The staff is very kind and attentive. Great cappuccino every morning!

Nous sommes arrivés le 14/08/2025 à 13h15.
Avons attendu dans le hall l'heure de prise en charge soit 14h00.
Je me suis rendu aux toilettes du RDC les 2 wc étaient sales.

Alors que nous étions en train de remplir les formalités,la responsable s en est prise à ses employés les disputant pendant une vingtaine de minutes et ne préoccupant même pas de nous.
C était gênant pas opportun et irrespectueux vis à vis de nous.
Nous avons par la suite paye 72 euros en espèces de frais de séjour sans reçu alors que nous avions déjà réglé cette somme en ligne et une caution de 50 euros aussi en espèces.
Moralement nous étions abattus dès les premières heures
Les murs et les contours du lit étaient sales .
Autre chose il fallait déposer la clef de la chambre à chaque sortie et récupérer un peu embêtant.
Une réceptionniste se prenommant Katia a été d' une très grande gentillesse et très avenante a notre égard nous la remercions.
L' hôtel est plutôt calme dans un secteur agréable.