Children allowed

Facilities

Parking
Non-smoking rooms
Air conditioning
Restaurant
Lift / Elevator
Luggage storage
Safety deposit box
Fax/photocopying
Soundproof rooms
Facilities for disabled guests
See all facilities

Review Highlights

Pros:
Great location
Helpful staff
Cons:
Cleanliness issues
Room size inconsistency

Categories

Cleanliness
7.6
The trash hasn't been taken out for 3 days, which is concerning.
Service
9.1
Staff were polite and helpful throughout the stay.
Location
9.6
Location is superb, very close to Shinjuku station and other amenities.
Room Quality
8.1
Rooms are functional but some were noted to be small.
Amenities
8.6
Good amenities with a well-stocked lobby and good breakfast.
Value for Money
8.1
Overall, fair value but higher prices noted during the festive season.
Food and Beverage
8.6
Breakfast was appreciated and several dining options were available.
Overall Experience
9.1
Generally very positive experiences reported, with some minor concerns.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-09 14:25

Property Description

Central Location and Convenience
Hotel Sunroute Plaza is ideally situated in central Shinjuku, just minutes away from major train stations, making it the perfect base for exploring the city.

Comfortable and Well-Equipped Rooms
Experience a peaceful stay in our soundproofed rooms featuring modern amenities such as satellite TV, free WiFi, and essential facilities like a refrigerator and flat-screen TV.

Dining and Services
Indulge in a delightful culinary experience at Trattoria Villazza offering a variety of Western and Italian dishes. Our hotel also provides convenient services including luggage storage, dry cleaning, and a 24-hour front desk for your comfort.

Book your stay at Hotel Sunroute Plaza now for a memorable and hassle-free visit to Shinjuku!

Important information:

All guest rooms are nonsmoking, but guests can smoke in the designated smoking area on site.

Please note that there will be a power outage due to electrical equipment inspection of the facility on 06/05/26 from 12:00 to 20:00.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
An accommodation tax per person, per night is not included in the price and must be paid at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: NRT

Property Policies

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 6 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Pets

    Pets are not allowed.

  • Groups

    When booking more than 10 rooms, different policies and additional supplements may apply.

  • Parking

    Public parking is possible on site (reservation is not possible) and costs JPY 1500 per day.

Location

Guest Reviews

8.6
Based on 15146 reviews
Cleanliness: 7.6
Service: 9.1
Location: 9.6
Room Quality: 8.1
Amenities: 8.6
Value for Money: 8.1
Food and Beverage: 8.6
Overall Experience: 9.1
C
Catherine • solo_traveller • au
7
2026-05-03 • via Nuitee
C
Croon • family_with_children • be
9
Bon rapport qualité/prix et bien situé pour visiter Tokyo
Pros:

Très bon petit déjeuner, bon accueil, facilité pour aller en ville

Cons:

Le restaurant est assez cher par rapport à ce que l’on peut trouver en ville, il n’y a pas de plats japonais et l’accueil n’était pas typiquement japonais (qui est très serviables avec beaucoup de sourires).

2026-05-02 • via Nuitee
M
Marcel • solo_traveller • de
10
2026-05-02 • via Nuitee
F
Fidelma • solo_traveller • gb
8
Good hotel
Pros:

Clean hotel in a great central location.

Cons:

Price

2026-05-02 • via Nuitee
A
Arie25147 • solo_traveller • il
10
2026-05-02 • via Nuitee
B
belle • couple • il
10
Really enjoyd and even came back after 2 weeks in japan :)
Pros:

Amazing location and amazing air conditioning, very comfortable bed

Cons:

Nothing

2026-05-02 • via Nuitee
D
Deanna • family_with_children • us
10
2026-05-02 • via Nuitee
E
Elena • couple • gb
8
Perfect pic for visiting Shinjuku
Pros:

Location is spot on and lots of amenities and beauty extras for guests - room bigger than average for a single room in Tokyo

Cons:

Nothing it was good!!

2026-05-02 • via Nuitee
A
Abdel-halim • family_with_children • fr
10
Parfait pour un séjour de 5 jours en famille à Tokyo
Pros:

Emplacement, propreté, personnel

Cons:

Rien

2026-05-02 • via Nuitee
S
siriporn • solo_traveller • th
10
Pros:

Excellent

2026-05-02 • via Nuitee
A
Alice • couple • sg
8
Comfortable
Pros:

Proximity to Shinjuku Station. This hotel provides water good for drinking from the tap.

Cons:

Room cleaning service only every 3 days. The pyjamas were placed at the lift lobby instead of in the room.

2026-05-02 • via Nuitee
R
Ramon • couple • us
10
2026-05-02 • via Nuitee
K
Kelly • couple • ca
10
Perfect location to explore Tokyo !
Pros:

The location was excellent! Easy access to the train station and a perfect location to explore Tokyo . Comfortable beds and helpful staff . We stayed here twice during our time in Japan .

Cons:

Nothing

2026-05-02 • via Nuitee
P
Psyche Kit Wan • extended_group • hk
9
2026-05-02 • via Nuitee
P
Psyche Kit Wan • extended_group • hk
9
2026-05-02 • via Nuitee
B
Blake • solo_traveller • us
9
2026-05-02 • via Nuitee
M
Mohamed • couple • eg
10
2026-05-01 • via Nuitee
U
Ursula • couple • de
9
Schönes Hotel für eine Städtetour
Pros:

Die zentrale Lage war fantastisch wir konnten zu Fuß starten oder eine der U-Bahn-Stationen in der Nähe nutzen. Das Zimmer war klein aber sauber und für uns ausreichend. Frühstück war auch Prima für jeden Geschmack etwas geboten. Preis-Leistung hat gepasst.

Cons:

Hat alles gepasst nichts zu beanstanden.

2026-05-01 • via Nuitee
C
CHIEH • extended_group • tw
8
2026-05-01 • via Nuitee
A
Andries • extended_group • za
9
2026-05-01 • via Nuitee