Children allowed

Facilities

Non-smoking rooms
Air conditioning
Restaurant
Lift / Elevator
Luggage storage
Safety deposit box
Fax/photocopying
Soundproof rooms
Facilities for disabled guests
Massage services
See all facilities

Review Highlights

Pros:
Great location
Helpful staff
Cons:
Cleanliness issues
Room size inconsistency

Categories

Cleanliness
7.6
The trash hasn't been taken out for 3 days, which is concerning.
Service
9.1
Staff were polite and helpful throughout the stay.
Location
9.6
Location is superb, very close to Shinjuku station and other amenities.
Room Quality
8.1
Rooms are functional but some were noted to be small.
Amenities
8.6
Good amenities with a well-stocked lobby and good breakfast.
Value for Money
8.1
Overall, fair value but higher prices noted during the festive season.
Food and Beverage
8.6
Breakfast was appreciated and several dining options were available.
Overall Experience
9.1
Generally very positive experiences reported, with some minor concerns.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-09 14:25

Property Description

Central Location and Convenience
Hotel Sunroute Plaza is ideally situated in central Shinjuku, just minutes away from major train stations, making it the perfect base for exploring the city.

Comfortable and Well-Equipped Rooms
Experience a peaceful stay in our soundproofed rooms featuring modern amenities such as satellite TV, free WiFi, and essential facilities like a refrigerator and flat-screen TV.

Dining and Services
Indulge in a delightful culinary experience at Trattoria Villazza offering a variety of Western and Italian dishes. Our hotel also provides convenient services including luggage storage, dry cleaning, and a 24-hour front desk for your comfort.

Book your stay at Hotel Sunroute Plaza now for a memorable and hassle-free visit to Shinjuku!

Important information:

All guest rooms are nonsmoking, but guests can smoke in the designated smoking area on site.

Please note that there will be a power outage on May 6th, 2025, from 12:00 to 19:00.

Please note that there will be a power outage due to electrical equipment inspection of the facility on 06/05/26 from 12:00 to 20:00.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: NRT

Property Policies

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 6 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Pets

    Pets are not allowed.

  • Groups

    When booking more than 10 rooms, different policies and additional supplements may apply.

  • Parking

    Public parking is possible on site (reservation is not possible) and costs JPY 1500 per day.

Location

Guest Reviews

8.6
Based on 14204 reviews
Cleanliness: 7.6
Service: 9.1
Location: 9.6
Room Quality: 8.1
Amenities: 8.6
Value for Money: 8.1
Food and Beverage: 8.6
Overall Experience: 9.1
G
Guy • couple • fr
10
Excellent sejour
Pros:

Très bon petit déjeuner excellent emplacement séjour parfait!

2026-04-11 • via Nuitee
D
Duy Toan • family_with_children • de
9
2026-04-11 • via Nuitee
A
Alex • couple • pe
9
Excelente
Pros:

Excelente ubicación en Shinjuku. Staff muy amable y serviciales. Checkin rápido. Tienen opción de envío y recepción de maletas. Es punto de llegada y partida del Limousine Bus del aeropuerto de Haneda (desde donde llegamos). Proveen varios ammenities de baño y de limpieza personal. Dan piyamas. Buen desayuno.

Cons:

Habitación pequeña (como suele ser en Tokio y ciudades grandes del mundo). Restaurante un poco caro.

2026-04-11 • via Nuitee
F
Felipe • couple • ca
8
Good option in Shinjuku
Pros:

The best thing is the airport limousine bus at the Hotel.

Cons:

Location has direct access to shinjuku station but not necessarily has the line you will use on a daily basis. It’s also a decent walk from the hustle and bustle area, it may be a good thing for some.

2026-04-11 • via Nuitee
S
Surajit • solo_traveller • gb
10
2026-04-11 • via Nuitee
N
Niamh • solo_traveller • ie
8
2026-04-11 • via Nuitee
V
Veronica • couple • au
7
Okay
Pros:

Great location and very helpful staff

Cons:

Tiny rooms

2026-04-11 • via Nuitee
V
Vaner • family_with_children • br
10
2026-04-11 • via Nuitee
A
Alex • couple • pe
9
2026-04-11 • via Nuitee
A
Alex • couple • pe
9
2026-04-11 • via Nuitee
D
Daniel • solo_traveller • il
9
2026-04-11 • via Nuitee
J
Jose Luis • couple • es
9
2026-04-11 • via Nuitee
A
Alexandros Gerasimos • family_with_children • gr
8
2026-04-11 • via Nuitee
R
Ruth • solo_traveller • ch
8
2026-04-11 • via Nuitee
F
Frederic • family_with_children • ca
4
Hotel qui n'est pad 4 étoiles
Pros:

Le quartier tout autour est animé et plein de bons restaurants et commerces.

Cons:

Le lit était très inconfortable et le fait de devoir descendre au lobby pour obtenir un sachet de café instantané pour ensuite faire bouillir de l'eau du robinet est très décevant pour une chambre à plus de 375$ cad. De plus, la chambre de bain est petite et pad acceuillante. Le decor et la robinetterie sont passés date depuis 2008.

2026-04-11 • via Nuitee
C
CYNTHIA • couple • br
10
Muito bom.
Pros:

Atendimento e limpeza excelentes.

Cons:

Nada a reclamar.

2026-04-10 • via Nuitee
F
Fatimah • solo_traveller • au
5
Would stay there again
Pros:

Breakfast and location was good

Cons:

A bit aged

2026-04-10 • via Nuitee
V
Vin • family_with_children • au
9
Pros:

Location

Cons:

Nothing

2026-04-10 • via Nuitee
B
Brenda • family_with_children • mx
10
2026-04-10 • via Nuitee
L
Lauren • family_with_children • us
9
2026-04-10 • via Nuitee