Children allowed

Facilities

Non-smoking rooms
Air conditioning
Restaurant
Lift / Elevator
Luggage storage
Safety deposit box
Fax/photocopying
Soundproof rooms
Facilities for disabled guests
Massage services
See all facilities

Review Highlights

Pros:
Great location
Helpful staff
Cons:
Cleanliness issues
Room size inconsistency

Categories

Cleanliness
7.6
The trash hasn't been taken out for 3 days, which is concerning.
Service
9.1
Staff were polite and helpful throughout the stay.
Location
9.6
Location is superb, very close to Shinjuku station and other amenities.
Room Quality
8.1
Rooms are functional but some were noted to be small.
Amenities
8.6
Good amenities with a well-stocked lobby and good breakfast.
Value for Money
8.1
Overall, fair value but higher prices noted during the festive season.
Food and Beverage
8.6
Breakfast was appreciated and several dining options were available.
Overall Experience
9.1
Generally very positive experiences reported, with some minor concerns.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-09 14:25

Property Description

Central Location and Convenience
Hotel Sunroute Plaza is ideally situated in central Shinjuku, just minutes away from major train stations, making it the perfect base for exploring the city.

Comfortable and Well-Equipped Rooms
Experience a peaceful stay in our soundproofed rooms featuring modern amenities such as satellite TV, free WiFi, and essential facilities like a refrigerator and flat-screen TV.

Dining and Services
Indulge in a delightful culinary experience at Trattoria Villazza offering a variety of Western and Italian dishes. Our hotel also provides convenient services including luggage storage, dry cleaning, and a 24-hour front desk for your comfort.

Book your stay at Hotel Sunroute Plaza now for a memorable and hassle-free visit to Shinjuku!

Important information:

All guest rooms are nonsmoking, but guests can smoke in the designated smoking area on site.

Please note that there will be a power outage on May 6th, 2025, from 12:00 to 19:00.

Please note that there will be a power outage due to electrical equipment inspection of the facility on 06/05/26 from 12:00 to 20:00.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: NRT

Property Policies

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 6 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Pets

    Pets are not allowed.

  • Groups

    When booking more than 10 rooms, different policies and additional supplements may apply.

  • Parking

    Public parking is possible on site (reservation is not possible) and costs JPY 1500 per day.

Location

Guest Reviews

8.6
Based on 14204 reviews
Cleanliness: 7.6
Service: 9.1
Location: 9.6
Room Quality: 8.1
Amenities: 8.6
Value for Money: 8.1
Food and Beverage: 8.6
Overall Experience: 9.1
K
KEIKO • solo_traveller • jp
10
2026-02-14 • via Nuitee
M
Michal • family_with_children • il
10
אשמח לחזור למלון הזה גם בעתיד
Pros:

מיקום מעולה, מלון נקי, נעים ושקט
האוטובוס אל ומשדה התעופה עוצר ממש ליד המלון

2026-02-14 • via Nuitee
C
Chanelle • couple • au
10
Great
Pros:

Close to everything, room was actually bigger than I expected. Good to be able to put luggage under the bed. Hotel was at a great location and bus dropped and picked us off. Hotel was very clear and staff were always so helpful

2026-02-14 • via Nuitee
H
Hsuehshih • couple • tw
8
Pros:

位置

Cons:

無

2026-02-14 • via Nuitee
M
Mohd Dasuki • couple • my
10
2026-02-14 • via Nuitee
A
Ayhan • family_with_children • tr
6
Lokasyon güzel, odalar küçük
Pros:

Konumu çok güzeldi

Cons:

Oda düşündüğümden daha küçüktü. gardrop bile yoktu

2026-02-14 • via Nuitee
A
ANNABELLE • family_with_children • us
3
Bed is so firm,not comfortable to sleep
Pros:

Staff, goodies provided for free

Cons:

The bed hurts my back....very firm. I asked for extra pillows but it didnt help. Change the bed....I didnt get enough sleep.

2026-02-14 • via Nuitee
N
Nurul Natasha • family_with_children • sg
10
2026-02-14 • via Nuitee
K
Kei • couple • au
7
2026-02-13 • via Nuitee
D
David • family_with_children • gb
9
2026-02-13 • via Nuitee
E
Elysha • couple • au
7
Pros:

Location was very good
Very friendly staff
Great for convenience and love the ammenities
Elevators were always very fast

Cons:

Rooms were a bit small
Washing machines took forever to get a spot
Room layout wasn’t the best

2026-02-13 • via Nuitee
S
Shaofu • couple • tw
8
2026-02-13 • via Nuitee
D
Dale • solo_traveller • gb
8
2026-02-13 • via Nuitee
Y
Yoshi • solo_traveller • us
9
2026-02-13 • via Nuitee
J
Julien • family_with_children • au
9
Shinjuku comfort in busy area
Pros:

Not far to the train station. Some restaurants close by.

Cons:

No early check in without paying more.

2026-02-12 • via Nuitee
O
Officer • couple • au
10
2026-02-12 • via Nuitee
W
Wei Jen • family_with_children • tw
10
2026-02-12 • via Nuitee
Y
YA LIN • solo_traveller • tw
8
2026-02-12 • via Nuitee
V
Valeria • family_with_children • ar
8
Pros:

La propiedad en sí está bien, cumple.

Cons:

La cama y las almohadas muy incomodas, a los 4 adultos nos pareció lo mismo.
La habitación es chica pero se maneja bien poniendo las valijas debajo de la cama.

2026-02-12 • via Nuitee
C
CJ • family_with_children • tw
5
地點絕佳，但硬體需要優化
Pros:

地點絕佳！大廳人員服務很棒！

Cons:

1.房間空調沒啥作用，流通差，很潮很悶！
2.浴室排氣差，很弱沒效果。
3.毛巾偏薄又小，使用舒適度大減
4.枕頭小又硬，材質不好
5.床墊老舊有點凹凸，不舒適
6.沒有保險箱
7.毛巾掛袋掛門口，整日無人處理

2026-02-12 • via Nuitee