Comfort Suites Montgomery East Monticello Dr

Hotels
•
Comfort Suites
7.7 (331 reviews)
5918 Monticello Drive , Montgomery , US
+1 334-387-2585

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Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
24-hour front desk
Business center
Heating
See all facilities

Review Highlights

Pros:
Friendly, professional and helpful staff
Comfortable beds and spacious rooms
Convenient location (close to university/food, area felt safe)
Generally clean common areas and good basic amenities when functional
Perceived good value for money by several guests
Cons:
Persistent musty or offensive smells in lobby and some rooms
Carpets, lampshades and some fixtures appear dirty or mildew‑stained
Poor breakfast: limited selection, quality issues and flies reported
Broken furniture and occasional maintenance problems (elevator out of order)
Unlocked/insufficiently secured doors reported
Slow WiFi reported by at least one guest
Inconsistent housekeeping (towel shortages / reluctance to provide extras)

Categories

Cleanliness
5.5
Multiple mentions of musty/stuffy smells in rooms and lobby, stained/unclean carpets, mildew spots on lampshades and at least one review noting a dirty bathroom — overall cleanliness is a clear concern.
Service
9
Staff repeatedly described as friendly, helpful and professional; some isolated service issues (delayed check‑in at front desk, reluctance to supply extra towels) but overall staff interactions were positive.
Location
8.8
Location praised as ideal for the university and close enough to food and safe; a few guests noted it is 'off the beaten path' but still convenient.
Room Quality
7.2
Rooms noted as large with comfortable beds and functioning AC, but there are reports of broken furniture, musty carpets and some dated/soiled fixtures (lampshades, sofa bedding).
Amenities
6.5
Amenity issues reported: elevator out of order, workout room lights off, pool removed from property, unsecured external doors; these reduce the perceived amenity quality.
Value for Money
8
Multiple guests said the stay offered good value for money and would recommend, despite some service/cleanliness drawbacks — value perception remains generally positive.
Food and Beverage
6.6
Numerous complaints about breakfast: poor quality (strange eggs/sausage), limited selection, flies in the breakfast hall and inconsistent service — breakfast experience is below expectations.
Overall Experience
10
Mixed but many guests described an otherwise great or comfortable stay (friendly staff, comfortable beds, convenient location) despite cleanliness and breakfast issues — overall stays were satisfactory to very good for many guests.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:20

Property Description

Convenient Location
The Comfort Suites hotel, just 1.6 km from Faulkner University, offers easy access to key attractions like Alabama State University and the Montgomery Zoo.

Comfortable Amenities
Enjoy a complimentary breakfast, free WiFi, and a seasonal outdoor pool during your stay. Rooms are equipped with essential appliances and some even feature relaxing whirlpool bathtubs.

Ideal for Business and Leisure
Business travelers can benefit from the public computer, copy/fax services, and a meeting room for up to 30 people. Leisure guests will appreciate the proximity to popular attractions like the Rosa Parks Library and Museum.

Book your stay at Comfort Suites for a convenient and comfortable experience in Montgomery, AL.

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: MGM

Location

Property Accessibility

Total Disability Score: 42.86
Public Area
  • Ramp: Yes
  • Entrance Leveled: No
  • Pet Friendly: No
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: No
  • Restaurant Wheelchair Accessible: No
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: Yes
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
Show all accessibility features

Guest Reviews

7.7
Based on 331 reviews
Cleanliness: 5.5
Service: 9
Location: 8.8
Room Quality: 7.2
Amenities: 6.5
Value for Money: 8
Food and Beverage: 6.6
Overall Experience: 10
M
Melvin • couple • us
1
2026-10-25 • via Nuitee
J
Jeff • family_with_children • us
8
2026-10-16 • via Nuitee
C
Comfort • couple • us
5
Cons:

The smell of the room was musty and stuffy

2026-09-18 • via Nuitee
B
Bell • couple • us
10
Lovely n comforting
Pros:

I like the staff; room was clean no smells, and very quiet.

Cons:

Property was fine clean inside and out.

2026-09-17 • via Nuitee
E
Edward • couple • us
7
Agradable
Pros:

Agradable

Cons:

El baño estaba sucio

2026-09-14 • via Nuitee
K
Kathleen • solo_traveller • us
1
Don't do it
Pros:

They refunded my money

Cons:

The facility had a certain smell (fragrance) to it so did my room. Also, the vacant room doors are left open until someone checks into them. The room had furniture broken.

2026-09-14 • via Nuitee
D
Diana • family_with_children • us
8
2026-09-14 • via Nuitee
S
Smith • couple • us
8
2026-09-05 • via Nuitee
L
Lynn • family_with_children • us
8
2026-09-04 • via Nuitee
A
April • couple • us
10
2026-08-31 • via Nuitee
C
Cora • couple • us
9
It was a great stay overall. Only thing was the elevator was out of order when we got ready to leav
Pros:

It was good.

Cons:

We needed extra towels housekeeping didn't want to give them to us. We like to have 2 washcloths each , a hand towel each and a bath towel each.

2026-08-17 • via Nuitee
C
Congleton • family_with_children • us
8
Filled a need
Pros:

Room was clean and comfortable. Location was off the beaten path, but close enough to food locations.

Cons:

Breakfast hall had a lot of flies. Location was off the beaten path.

2026-08-10 • via Nuitee
A
Andy • couple • us
5
First and last time to stay there
Pros:

Ok location

Cons:

Terrible breakfast no service !

2026-07-17 • via Nuitee
N
Newell • solo_traveller • us
8
Pros:

Clean, for the most part. Carpet could use a shampoo. AC worked, beds were comfy, overall pretty good.

Cons:

The second entry door to the right on the first floor is advertised on the door to be locked 24hrs a.day but it definitely wasn't. No key needed to enter. Breakfast wasn't great eggs we strange and sausage was too. Bread selection was ok. Only one type of cereal and one type of fruit. The Waffle mix was a bit off.

2026-07-10 • via Nuitee
T
Tyrese • couple • us
8
2026-07-08 • via Nuitee
K
Kerry • couple • us
7
2026-07-01 • via Nuitee
P
Purchase • family_with_children • gb
10
Pros:

The hotel was clean comfortable everything we needed was perfect the staff were friendly professional courteous the breakfast was good value for money would definitely recommend thank you.

2026-07-01 • via Nuitee
C
Cornelius • solo_traveller • us
10
Pros:

Great Place,Service,and location every time that I stay here

2026-06-19 • via Nuitee
C
Commander Chip • couple • us
8
Pros:

The staff was friendly and helpful.

Cons:

The WiFi was Forrest Gump slow. I could barely use it.

2026-06-12 • via Nuitee
M
Misha • solo_traveller • us
9
2026-06-10 • via Nuitee