Hilton Club New York

Hotels
•
Hilton Hotels & Resorts
8.8 (726 reviews)
1335 Avenue of the Americas , New York , us

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Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
24-hour front desk
Restaurant
Business center
Heating
See all facilities

Review Highlights

Pros:
Excellent central Midtown location (near Central Park, Times Square, subway)
Spacious, large rooms with comfortable beds
Clean rooms throughout
Helpful and polite reception/staff
Lobby café and in-room coffee/water available
Strong shower and well-lit bathrooms
Cons:
Long elevator wait times / elevator congestion
Unexpected and uncomfortable Hilton Club sales presentation
Check-in / booking confusion (e.g., breakfast not actually included)
Occasional need to request replenishment (coffee/water)
Housekeeping bed-making practice inconvenienced guests (pulled linens)

Categories

Cleanliness
9.2
Multiple reviewers explicitly note rooms are clean and well maintained; overall strong cleanliness impressions throughout the reviews.
Service
8.6
Generally helpful and polite reception and staff praised, but service marred by an intense sales presentation (Hilton Club) and some check-in/elevator handling issues.
Location
9.6
Consistently highlighted as excellent — central Midtown location, walking distance to Central Park, Times Square and close to subway stations.
Room Quality
9.2
Rooms described as spacious, well-planned, comfortable beds and good bathrooms (strong shower); large rooms repeatedly mentioned positively.
Amenities
8.5
Good on-site amenities noted (lobby café, in-room coffee/water, extensive hotel facilities), though elevator congestion and occasional replenishment friction reduce the score slightly.
Value for Money
8.2
Many guests felt the price-quality balance was very good, but isolated issues (unexpected extra charges, breakfast booking confusion) lowered perceived value for some.
Food and Beverage
8
Basic F&B positives (in-room coffee and bottled water, lobby café open late) but limited breakfast availability and the need to request coffee replenishment led to a modest score.
Overall Experience
9.1
Majority of stays described as pleasant with guests willing to return or recommend; overall a very positive experience despite some operational annoyances.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-06-30 07:34

Property Description

Unbeatable Location in Manhattan
Situated on the 37th and 38th floors of the Hilton New York, our property offers elegant accommodations and top-notch amenities. Proximity to Top Attractions
Explore Fifth Avenue's luxury shops, Rockefeller Center, Broadway theatres, and Central Park, all just a stroll away. Exceptional Services
Enjoy concierge assistance for dinner reservations and area tours, along with exclusive check-in areas on the 37th floor. Ready to experience luxury and convenience in the heart of New York City? Book your stay at the Hilton Club New York today!

Important information:

Please note that only Valet Parking is available at this property. Valet Parking for oversize vehicles will incur additional fees.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: LGA

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Pets

    Pets are not allowed.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

  • Parking

    Private parking is possible on site (reservation is not needed) and costs USD 85 per day.

Location

Guest Reviews

8.8
Based on 726 reviews
Cleanliness: 9.2
Service: 8.6
Location: 9.6
Room Quality: 9.2
Amenities: 8.5
Value for Money: 8.2
Food and Beverage: 8
Overall Experience: 9.1
M
María • couple • ar
9
Pros:

La ubicación

2026-07-25 • via Nuitee
M
Michele • family_with_children • us
4
The room was nice but it was so expensive. The most frustrating part was trying to get an elevator to your room. Liter
Pros:

The room itself was nice

Cons:

We had to pack in the elevators like sardines every single time. Had to wait so long to find one. Staff told us to use service elevators. Seemed like this has been an issue for a while

2026-07-24 • via Nuitee
C
Cristian • extended_group • cl
10
2026-07-24 • via Nuitee
M
Marie-Claire • solo_traveller • be
8
Pros:

La taille de la chambre et son équipement.

Cons:

Problème d'ascenseur pendant le séjour. Deux sur 3 fonctionnaient. Le week-end, il a fallu l'attendre jusqu'à 20 minutes.

2026-07-21 • via Nuitee
K
Karen • couple • us
10
2026-07-19 • via Nuitee
D
Devora • extended_group • il
9
Great location spacious rooms and courteous staff.
2026-07-19 • via Nuitee
C
Carla • solo_traveller • br
10
Excelente localização e academia
Pros:

Localização excelente. Bem perto do Central Park onde fui correr todas as manhãs. Fica na sexta avenida que é excelente, bem perto caminhada dos principais pontos como 5a Avenida, Rockefeller, uns 10 minutos andando para Times Square. Ao lado do metrô. Quarto grande, super limpo, com geladeira, amenities e excelente academia!
Próximo de mercadinhos, restaurantes e etc.

Cons:

Pelo preço da estadia e estrutura do hotel poderia servir café da manhã incluso.

2026-07-17 • via Nuitee
P
Perez • solo_traveller • ar
9
Pros:

La ubicación privilegiada y la atención del personal. Tuve un inconveniente el último dia y me lo solucionaron en cuestión de horas.

Cons:

La cama y almohadas.
La demora de los ascensores, aunque dicen que los están renovando.

2026-07-16 • via Nuitee
M
Mckay • couple • us
10
Location made it easy to get around and staff was great.
Pros:

Great location! Room was large and clean.

Cons:

Elevators a little slow at times.

2026-07-14 • via Nuitee
K
kahled • couple • sa
8
Pros:

كل شي كان جميل تسجيل الدخول والخروج كانت سريعة وسهلة

Cons:

خدمة تنظيف الغرف خصوصا في يوم الخروج حيث اخبرت الاستقبال بأن خروجي الساعة12على الوقت لكن احدى موظفات التنظيف اقتحمت الغرفة الساعة 10 بحجة اني ماوضعت لافتة عدم الازعاج اخبرتها بأنكم تعرفون ان خروجي اليوم وحددت الساعة لكنها تكلمت باسلوب غريب وباسلوب وقح لا اعرف ما سببه

2026-07-14 • via Nuitee
A
Adi • couple • il
10
מושלם, תמורה מלאה למחיר
Pros:

מיקום מצויין בשדרה השישית, קרוב להכל אבל עדיין שדרה יחסית רגוע. מלא תחנות סאבווי מסביב. חדרים גדולים יחסית למלונות בניו יורק, ארונות בשפע, מקלחת גדולה, מאד נדיר בניו יורק.
המלון מרגיש נעים ובטוח. ניקיון מושלם.

Cons:

המעליות קצת מאתגרות בשעות מסוימות, אבל זה אופייני לניו יורק ולא נורא בכלל

2026-07-13 • via Nuitee
A
ATES • family_with_children • tr
9
Great location, comfortable room and overall a very pleasant stay.
Pros:

Otelin konumu mükemmeldi ve New York'u keşfetmek için son derece uygundu. Odamızdan genel olarak memnun kaldık; temiz, konforlu ve beklentilerimizi karşılayan bir konaklama deneyimi sundu. (Asansörlerle ilgili devam eden bakım çalışmaları zaman zaman aksaklıklara yol açsa da, bu durum rezervasyon aşamasında açıkça belirtilmişti ve bu nedenle bizim için sürpriz olmadı.)

Cons:

The luggage storage operated by a third-party provider charging per item. Regardless of the amount charged, this did not feel consistent with the level of service expected from a Hilton property. We also found the invoicing process unnecessarily complicated. As Hilton provided the accommodation and collected the payment, we would expect the hotel to be able to provide the required invoice promptly and directly, without guests having to spend time navigating between Hilton and Booking.com.

2026-07-13 • via Nuitee
J
Joanna • solo_traveller • pl
9
Pros:

Great hotel.A spacious, comfortable room in a very convenient location. A coffee/tea maker in a room.

Cons:

Breakfast was supposed to be included in the price (in a form of vouchers) but it wasn't.

2026-07-13 • via Nuitee
O
oliver • couple • es
10
Perfecta
Pros:

Su ubicación y la amabilidad del personal.

Cons:

La ducha

2026-07-13 • via Nuitee
T
Thomas • solo_traveller • us
7
Pros:

Location and service

Cons:

Elevator inconveniences was terrible

2026-07-11 • via Nuitee
Мекемтас • solo_traveller • kz
3
2026-07-10 • via Nuitee
E
Elizabeth • family_with_children • us
10
Pros:

Location

Cons:

Elevator problems

2026-07-06 • via Nuitee
A
axel • couple • ar
7
Pros:

La habitación amplia y comoda

Cons:

Un problema muy grande para subir a las habitaciones!
Colas eternas en los ascensores!
Hotel enorme para tan pocos ascensores

2026-07-02 • via Nuitee
T
Troy • couple • us
10
2026-07-01 • via Nuitee
L
Lahcene • couple • fr
10
2026-06-26 • via Nuitee