Sonesta Essential Houston Westchase

Hotels
•
Sonesta Hotels
6.6 (135 reviews)
10850 Harwin Dr, Houston, Texas, 77072 , Houston , US
1-281-697-5505

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Pets allowed

Facilities

Fitness facilities
Express check-out
Free WiFi
24-hour front desk
Express check-in/check-out
Elevator
Fitness facilities
Golfing nearby
Television in common areas
Safe-deposit box at front desk
See all facilities

Review Highlights

Pros:
Good location
Staff provided good service
Cons:
Poor cleanliness
High unexpected fees
Room quality issues

Categories

Cleanliness
4.66
The room had a smell, ants were present, and several rooms had mold and roaches.
Service
8.63
Great service provided by the staff, though there were issues with the room.
Location
8.67
Convenient location close to key spots in Houston.
Room Quality
5.12
Rooms were dirty, outdated, and had various maintenance issues.
Amenities
5.65
Lacked basic amenities like towels and had non-functioning appliances.
Value for Money
5.61
High fees were presented unexpectedly, affecting overall perception of value.
Food and Beverage
7.26
Not specifically mentioned, assigned target overall rating.
Overall Experience
7.23
Disappointing overall due to several negative factors affecting the stay.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-10 21:47

Property Description

Welcome to Sonesta Essential Houston Westchase, where modern comfort meets unparalleled convenience!

Recreational Amenities
Relax and unwind in our resort-style outdoor pool, soak in the hot tub, or maintain your fitness regime in our well-equipped fitness center. Every moment spent here promises rejuvenation and leisure.

Cozy Accommodations
Choose from 82 thoughtfully designed, air-conditioned rooms complete with refrigerators, flat-screen TVs, and complimentary Wi-Fi. Feel at home with modern comforts, including private bathrooms with premium toiletries and spacious work desks.

Business and Connectivity
Whether traveling for work or play, take advantage of our business center and express check-out for seamless travel. Free self-parking ensures that you can easily explore the vibrant surroundings.

Don’t wait—book your stay at Sonesta Essential Houston Westchase today for an unforgettable experience!

Important information:

  • Children 18 years old and younger stay free when occupying the parent or guardian's room, using existing bedding.
  • The property allows pets in specific rooms only and has other pet restrictions (surcharges apply and can be found in the Fees section). Guests can arrange to bring pets by contacting the property directly, using the contact information on the booking confirmation.
  • Masks are required in public areas for unvaccinated guests.
  • Contactless check-in and contactless check-out are available.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: HOU

Property Policies

  • Pets

    Maximum number of pets per room 2

  • Pets

    Only dogs and cats are allowed

  • Pets

    Service animals are exempt from fees/restrictions

  • Children and extra beds

    No rollaway/extra beds available

  • Check-in & Check-out

    Contactless check-out is available

See all policies

Location

Guest Reviews

6.6
Based on 135 reviews
Cleanliness: 4.66
Service: 8.63
Location: 8.67
Room Quality: 5.12
Amenities: 5.65
Value for Money: 5.61
Food and Beverage: 7.26
Overall Experience: 7.23
B
Brianne • family_with_children • us
1
Absolutely horrible experience
Pros:

This was the worst place I’ve ever stayed

Cons:

There were bugs the whole place smelled like weed the staff was no existent never at the desk never could find anyone to help constant parties in the hotel and when you did find someone, they said they didn’t have any other rooms to switch to or no one a manager would be on duty.

2026-03-04 • via Nuitee
A
Andrene • couple • ca
5
2026-03-03 • via Nuitee
C
Christie • couple • us
8
2026-02-24 • via Nuitee
H
Henderson • solo_traveller • us
1
they are horrible with deposit refunds, no customer service help at all
Pros:

nothing

Cons:

Horrible customer service. As of today the phone number to the hotel does not work, you can't contact them. I have not received my deposit back. When calling general guest relations they are not able to do anything and I am out of money. Be very careful with this place and your deposit refund....
This response does not help me, there is a serious error with my refund. The receipt shows a card number that is not mine. The number to the hotel is not working, customer support and guest relations can not help. I need this issue addressed, and I need someone to contact me regarding this matter. This is not a wait on the bank issue, this is an error on the part of the hotel. Again the number to the hotel does not work.

2026-02-09 • via Nuitee
M
Mariyam • couple • us
8
2026-01-29 • via Nuitee
M
Mariyam • couple • us
10
So we got stuck at the bad weather situation time, but the staff was very accommodating and was ready to go out of the b
Pros:

The customer services was exceptional

Cons:

Everything was good no complain

2026-01-24 • via Nuitee
T
Tram • family_with_children • us
5
Pros:

Center..

Cons:

No more hor breakfast even hot water 🤣🤣

2026-01-19 • via Nuitee
E
Elizabeth • solo_traveller • us
5
Not satisfying
Cons:

The smell in the rooms. I checked in the first night I think #131, I immediately ask to be removed, I was put in room #217 which was not bad. Went down to get air outside, pool was dirty. Look like #2 in it. I relaxed with my legs in jacuzzi. Breakfast not satisfying. I come and got a room sunday to Monday and was given room#224, toilet didnt flush well. The shower drain popped out of place me stepping on it and again the smell in the room not great. Pillows and beds not to comfy as well
I doubt I would return for another stay..

2026-01-19 • via Nuitee
L
Lelani • couple • us
10
2026-01-19 • via Nuitee
V
Vu • couple • us
8
2026-01-01 • via Nuitee
A
adventures • couple • us
8
Satisfactory
Pros:

The attention was good, place is clean.

Cons:

The deposit they ask is the first time in my life I’ve seen a hotel asking deposit

2025-12-07 • via Nuitee
J
Jennifer • family_with_children • us
8
Pros:

Location. Friendly staff.

Cons:

A roach in room

2025-12-05 • via Nuitee
J
Jennifer • family_with_children • us
8
Pros:

Good price & location. Staff were all polite. I ended up bringing home a new member to our family, a kitten we found on the property; her name is KiKi "Harwin" Prince.

Cons:

I did see a roach in my room.

2025-12-05 • via Nuitee
H
Hill • couple • us
10
2025-11-30 • via Nuitee
D
Derrick • family_with_children • us
10
Pros:

I like the set up,and prices

Cons:

Nothing I can say I can complain about

2025-11-22 • via Nuitee
J
joan • couple • us
10
Very professional customer service
Pros:

Clean professional

2025-11-19 • via Nuitee
S
Son • family_with_children • us
6
Pros:

It was nice that the gentleman in the front helped me out. We had to move to a different room cause our AC was not working. Being in the room for an hour or so and it was at 78 the whole time it was hot and we were sweating

Cons:

Our A/C was broken

2025-11-18 • via Nuitee
S
Supaporn • couple • th
7
2025-11-12 • via Nuitee
S
Saleh • couple • us
10
Pros:

security is good

2025-10-29 • via Nuitee
J
joan • couple • us
10
Location in a good area close to Beltway Freeway.close to lost od eaterys
Pros:

Clean staff very profession

Cons:

No complaints about property

2025-10-27 • via Nuitee