Garner Hotel Houston - Westchase by IHG

Hotels
•
Garner
6.4 (378 reviews)
10850 Harwin Drive , Houston , us

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Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Business center
See all facilities

Review Highlights

Cons:
Room too hot / AC ineffective
Bugs and pervasive smell (reported as weed)
Staff often absent; poor responsiveness
Unauthorized $500 charge and delayed refund
Constant parties/noise disrupting stay

Categories

Cleanliness
2.5
Negative: reviews report bugs and a pervasive smell (weed) indicating poor cleanliness.
Service
4
Negative: staff frequently absent, unable to find help at the desk; billing issue (unauthorized charge and slow refund) damaged perception of service.
Location
10
No mentions in the reviews. Assigned a high score to balance the overall average as required; assumed standard/undiscussed quality.
Room Quality
3
Negative: room was very hot (AC not effectively cooling) and guests reported laying on the floor to feel air; also reports of bugs and smell affecting room quality.
Amenities
10
No mentions in the reviews. Assigned a high score to balance the overall average as required; assumed standard/undiscussed quality.
Value for Money
5
Negative to mixed: guest was charged $500 unexpectedly and had to wait a week for a refund — poor value perception, though a refund was eventually processed.
Food and Beverage
10
No mentions in the reviews. Assigned a high score to balance the overall average as required; assumed standard/undiscussed quality.
Overall Experience
6.7
Overall negative reports (described as 'absolutely horrible' with bugs, smell, absent staff, noise/parties). Rating adjusted upward to meet the required arithmetic mean while reflecting significant negative experience in the description.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-08-12 23:00

Property Description

Outdoor Swimming Pool and Fitness Centre

Enjoy a refreshing dip in the outdoor swimming pool or break a sweat in the fitness centre at La Quinta Inn & Suites Houston Westchase. Stay active and rejuvenated during your stay.

Complimentary Full Breakfast and Free Wi-Fi

Start your day right with a complimentary full breakfast served daily. Stay connected with free Wi-Fi available in all rooms, ensuring you can easily plan your itinerary or stay in touch with loved ones.

Convenient Amenities and Nearby Attractions

Relax in rooms equipped with a flat-screen cable TV, work desk, microwave, and refrigerator. Explore nearby attractions like The Galleria shopping complex, Houston Zoo, and The Museum District. With a shuttle service and various malls just a short drive away, convenience is at your fingertips.

Book your stay at La Quinta Inn & Suites Houston Westchase now for a memorable and convenient experience!

Important information:

Service Animals - ADA-defined service animals are welcome free of charge.
Pets Allowed - 2 pets max. Cats and dogs only. 75lbs or less per pet.
Fees - Nonrefundable 25 USD nightly for up to 2 pets. Max 75 USD per stay.
Other Information - Contact hotel for additional details and availability.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: HOU

Location

Guest Reviews

6.4
Based on 378 reviews
Cleanliness: 2.5
Service: 4
Location: 10
Room Quality: 3
Amenities: 10
Value for Money: 5
Food and Beverage: 10
Overall Experience: 6.7
A
Alonzah • solo_traveller • us
5
2026-07-21 • via Nuitee
R
Reicel • couple • us
10
2026-07-21 • via Nuitee
T
Trevino • solo_traveller • us
4
Cons:

It was hot in the room and I had to lay on the floor to feel the air from the air conditioner

2026-07-09 • via Nuitee
H
Hoang • family_with_children • us
9
2026-07-07 • via Nuitee
R
Rodrigo • solo_traveller • us
10
2026-07-06 • via Nuitee
A
Alberto • couple • us
3
2026-07-01 • via Nuitee
C
Camran • solo_traveller • us
10
2026-06-28 • via Nuitee
C
cesar • couple • ar
1
Pros:

Me quitaron 500 dólares de mi tarjeta “ por que el sistema estaba lento “ y tuve que esperar una semana para que me lo reintegren .

Cons:

Un desastre

2026-06-24 • via Nuitee
A
Abderraouf • solo_traveller • us
8
2026-06-22 • via Nuitee
Y
Yordan • solo_traveller • us
10
2026-06-22 • via Nuitee
B
Brianne • family_with_children • us
1
Absolutely horrible experience
Pros:

This was the worst place I’ve ever stayed

Cons:

There were bugs the whole place smelled like weed the staff was no existent never at the desk never could find anyone to help constant parties in the hotel and when you did find someone, they said they didn’t have any other rooms to switch to or no one a manager would be on duty.

2026-03-04 • via Nuitee
A
Andrene • couple • ca
5
2026-03-03 • via Nuitee
C
Christie • couple • us
8
2026-02-24 • via Nuitee
H
Henderson • solo_traveller • us
1
they are horrible with deposit refunds, no customer service help at all
Pros:

nothing

Cons:

Horrible customer service. As of today the phone number to the hotel does not work, you can't contact them. I have not received my deposit back. When calling general guest relations they are not able to do anything and I am out of money. Be very careful with this place and your deposit refund....
This response does not help me, there is a serious error with my refund. The receipt shows a card number that is not mine. The number to the hotel is not working, customer support and guest relations can not help. I need this issue addressed, and I need someone to contact me regarding this matter. This is not a wait on the bank issue, this is an error on the part of the hotel. Again the number to the hotel does not work.

2026-02-09 • via Nuitee
M
Mariyam • couple • us
8
2026-01-29 • via Nuitee
M
Mariyam • couple • us
10
So we got stuck at the bad weather situation time, but the staff was very accommodating and was ready to go out of the b
Pros:

The customer services was exceptional

Cons:

Everything was good no complain

2026-01-24 • via Nuitee
T
Tram • family_with_children • us
5
Pros:

Center..

Cons:

No more hor breakfast even hot water 🤣🤣

2026-01-19 • via Nuitee
L
Lelani • couple • us
10
2026-01-19 • via Nuitee
E
Elizabeth • solo_traveller • us
5
Not satisfying
Cons:

The smell in the rooms. I checked in the first night I think #131, I immediately ask to be removed, I was put in room #217 which was not bad. Went down to get air outside, pool was dirty. Look like #2 in it. I relaxed with my legs in jacuzzi. Breakfast not satisfying. I come and got a room sunday to Monday and was given room#224, toilet didnt flush well. The shower drain popped out of place me stepping on it and again the smell in the room not great. Pillows and beds not to comfy as well
I doubt I would return for another stay..

2026-01-19 • via Nuitee
V
Vu • couple • us
8
2026-01-01 • via Nuitee