Garner Hotel Houston - Westchase by IHG

Hotels
•
Garner
6.4 (378 reviews)
10850 Harwin Drive , Houston , US

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Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Business center
See all facilities

Review Highlights

Cons:
Room too hot / AC ineffective
Bugs and pervasive smell (reported as weed)
Staff often absent; poor responsiveness
Unauthorized $500 charge and delayed refund
Constant parties/noise disrupting stay

Categories

Cleanliness
2.5
Negative: reviews report bugs and a pervasive smell (weed) indicating poor cleanliness.
Service
4
Negative: staff frequently absent, unable to find help at the desk; billing issue (unauthorized charge and slow refund) damaged perception of service.
Location
10
No mentions in the reviews. Assigned a high score to balance the overall average as required; assumed standard/undiscussed quality.
Room Quality
3
Negative: room was very hot (AC not effectively cooling) and guests reported laying on the floor to feel air; also reports of bugs and smell affecting room quality.
Amenities
10
No mentions in the reviews. Assigned a high score to balance the overall average as required; assumed standard/undiscussed quality.
Value for Money
5
Negative to mixed: guest was charged $500 unexpectedly and had to wait a week for a refund — poor value perception, though a refund was eventually processed.
Food and Beverage
10
No mentions in the reviews. Assigned a high score to balance the overall average as required; assumed standard/undiscussed quality.
Overall Experience
6.7
Overall negative reports (described as 'absolutely horrible' with bugs, smell, absent staff, noise/parties). Rating adjusted upward to meet the required arithmetic mean while reflecting significant negative experience in the description.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-08-12 23:00

Property Description

Outdoor Swimming Pool and Fitness Centre

Enjoy a refreshing dip in the outdoor swimming pool or break a sweat in the fitness centre at La Quinta Inn & Suites Houston Westchase. Stay active and rejuvenated during your stay.

Complimentary Full Breakfast and Free Wi-Fi

Start your day right with a complimentary full breakfast served daily. Stay connected with free Wi-Fi available in all rooms, ensuring you can easily plan your itinerary or stay in touch with loved ones.

Convenient Amenities and Nearby Attractions

Relax in rooms equipped with a flat-screen cable TV, work desk, microwave, and refrigerator. Explore nearby attractions like The Galleria shopping complex, Houston Zoo, and The Museum District. With a shuttle service and various malls just a short drive away, convenience is at your fingertips.

Book your stay at La Quinta Inn & Suites Houston Westchase now for a memorable and convenient experience!

Important information:

Service Animals - ADA-defined service animals are welcome free of charge.
Pets Allowed - 2 pets max. Cats and dogs only. 75lbs or less per pet.
Fees - Nonrefundable 25 USD nightly for up to 2 pets. Max 75 USD per stay.
Other Information - Contact hotel for additional details and availability.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: HOU

Location

Guest Reviews

6.4
Based on 378 reviews
Cleanliness: 2.5
Service: 4
Location: 10
Room Quality: 3
Amenities: 10
Value for Money: 5
Food and Beverage: 10
Overall Experience: 6.7
C
Camryn • couple • us
10
2026-11-04 • via Nuitee
J
JoDeja • couple • us
4
Check in was okay, the representative did not let us know that the elevator was not working until we walked up to the el
Pros:

The location

Cons:

Elevator did not work along with the air smelling really smudgy in the hallways and wet moldy in the hotel room. The bathroom sink spit out water instead of flowing like a stream.

2026-11-02 • via Nuitee
M
Marcelo • couple • us
8
Good staying
Pros:

Close to my meeting

Cons:

Elevator did not work

2026-11-02 • via Nuitee
B
Brianna • couple • us
1
Will not be returning
Pros:

The property itself is nice. Breakfast was provided.

Cons:

Elevators were broken. People standing outside the hotel doors smoking marijuana. “Refundable” $100 deposit wasn’t so refundable. I had to dispute it with my bank because the hotel is saying that they already issued the refund. My bank says there’s no trace of this and they have not released these funds back.

2026-10-26 • via Nuitee
G
giarrusso • couple • us
10
2026-10-22 • via Nuitee
G
giarrusso • couple • us
10
2026-10-22 • via Nuitee
T
Teanna • family_with_children • us
8
2026-10-19 • via Nuitee
T
Taylor • couple • us
1
Cons:

The pool was closed along with that the elevator being broken my entire stay. The breakfast wasn’t so tasty and there wasn’t many options to choose from. I had lots of trouble with the “FREE Wi-Fi” and the TV that was in one of my rooms. The buttons were broken off of it, and I was unable to use the TV at all. The staff wasn’t so friendly nor were they helpful. I had so much trouble being able to contact them or when I will go to the front desk, there will be no one there. so would I come again no everything that it says would be included with your hotel stay was either broken closed or it didn’t work. Definitely look a bit more before you choose this hotel.

2026-10-19 • via Nuitee
T
Teanna • family_with_children • us
10
2026-10-19 • via Nuitee
L
Lauren • extended_group • us
6
Decent stay, decent price, I wish the accommodations were a little more Luxe but for the price it wa
Pros:

I like that the bed was nice, the bed was very clean as was the room

Cons:

The breakfast was okay, I appreciate it was at least a hot breakfast. I did not care for the Wi-Fi service available as it was not very strong and I basically had to use my hotspot to even send emails. And we tried to get more towels but there weren't any available. I also wish that there were softer pillows.

Genuinely wish that there was a bathtub option available is if I'm going to stay somewhere regularly that is something I prefer to have. The walk-in shower was fine though but not great for more than a night

Also the key card every single time we left the hotel even though I made sure to not keep it near my phone, we had to get the desk to redo the card to enter the hotel room so this happened three times in 2 days, I'm not sure if they're just you using cheap key cards or what the deal is but me keeping it in my wallet which is fairly thick and away from any phone device should stop any key card issue from happening that I've ever had at another hotel so if you guys want to upgrade the keys you're using that might help the overall experience

2026-10-19 • via Nuitee
R
Reeves • solo_traveller • us
1
Pros:

Nothing at all

Cons:

It was dirty , smell like mold and piss , there were stains on the floor , rust on all shower heads , soaps were empty and towels were smelly , t he blankets and sheets have stains

2026-10-12 • via Nuitee
J
joan • couple • us
10
Staff very professional good customer serve mm
Pros:

Area location , clean, customer service very professional

2026-09-01 • via Nuitee
A
Alonzah • solo_traveller • us
5
2026-07-21 • via Nuitee
R
Reicel • couple • us
10
2026-07-21 • via Nuitee
T
Trevino • solo_traveller • us
4
Cons:

It was hot in the room and I had to lay on the floor to feel the air from the air conditioner

2026-07-09 • via Nuitee
H
Hoang • family_with_children • us
9
2026-07-07 • via Nuitee
R
Rodrigo • solo_traveller • us
10
2026-07-06 • via Nuitee
A
Alberto • couple • us
3
2026-07-01 • via Nuitee
C
Camran • solo_traveller • us
10
2026-06-28 • via Nuitee
C
cesar • couple • ar
1
Pros:

Me quitaron 500 dólares de mi tarjeta “ por que el sistema estaba lento “ y tuve que esperar una semana para que me lo reintegren .

Cons:

Un desastre

2026-06-24 • via Nuitee