Hilton Columbia Center

Location

The Valet service was amazing!
The two young men, Isiah and Carl, were respectful, polite and professional!
I will definitely use the service each time I dine at Ruth’s Chris!

I stayed here for a business trip, and it was amazing. Although they are in the process of renovating, the experience was still top notch. The staff was very friendly and helpful being that I’m not a native. It’s right in the downtown so great food was close by. And the valet service was very amazing, convenient and timely! Overall, i had a great experience!

The rooms were nice and the valet service was amazing! Dom provided professional and friendly service and helped with check-in and check out. Would definitely recommend.

Been staying at this hotel for years for various reasons while in Columbia. When booking, I had NO idea that the lobby and check-in were completely under renovation and closed off. It was an extremely busy week/ weekend with conferences, swim meets, dance competitions, etc. and only one of the three elevators were working. Even laundry staff and construction crew were having to use the one elevator because supposedly the service elevator was also not working. There was literally a line of 10 people waiting on an elevator when we got back from our long day of competitions. (We did use the stairs to exit the property, but there were no stairs to take up to the room.) I have gone out to the pool two years in a row and the set-up is beautiful, but the chemicals/ph must be completely off, as it is extremely cloudy and questionable looking. Last but not least, the last day we asked for more towels and toilet paper. They never came and we reused our damp old towels. Luckily I had flushable wipes when the toilet paper ran out. Years ago, I would have given 5 stars, the last two years 3 based on only location and friendly front staff.

Location

Proximity to my needs.

This was a totally disappointing hotel, and I normally stay at Hiltons so I can tell how this one is worse than the others. It's being renovated and there was no lobby, and desks with computers were set up in a hallway; checking in took much longer than it should have. To enter and exit you had to go through the restaurant or the parking garage. The air conditioning stopped working the morning we checked out, and our room was warm and the fitness center was unbearably warm. The hotel breakfast was a buffet and had a very small selection; strangely there was no water so you had to ask for some and wait for it. I would not recommend staying here especially since there are other hotels right in the same area.

Location
Room
Cleanliness

Excellent service. Johnny the valet was awesome! Hotel was great!

Johnny was great, fast help & so courteous!!

My experience this trip was average when it comes to the receptionist when I checked in Friday night, they were not attentive and seem withdrawn when I ask questions about how to enter the building since the front door was locked and under construction.

However, I will say the valet experience was good as usual. I was greeted each day by Jonny who remembered me from my last stay over a month ago. He always greets everyone with a smile and is very courteous.

Johnny the valet did a great job.

Very friendly staff! Super clean room! Excellent stay!!

Hotel is being renovated at this time, but one thing is on point is Johnny from Valet. I come to this hotel for a minimum of 10 nights twice a month and every morning he takes care of me, he has the car on time, I have never had a day where I need to wait on him. Very polite, professional, always with a great attitude and he always says good morning and have a good day. If you are doing valet, ask for him.