TownePlace Suites by Marriott San Antonio Northwest

Hotels
•
TownePlace Suites by Marriott
8 (430 reviews)
5014 Prue Road , San Antonio , us

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Children allowed
Pets allowed

Facilities

Fitness facilities (surcharge)
Air conditioning
Swimming pool
Family rooms
Pets allowed
BBQ facilities
Lift / Elevator
Express check-in/check-out
Safety deposit box
Fax/photocopying
See all facilities

Review Highlights

Pros:
Friendly staff
Clean facilities
Cons:
Outdated amenities
Inconsistent room quality

Categories

Cleanliness
8.5
Overall clean rooms noted in multiple reviews.
Service
8.5
Friendly and accommodating staff acknowledged by guests.
Location
8.5
Convenient location with access to food and attractions.
Room Quality
7.5
Mixed feelings about room quality, including complaints about furniture and mattress.
Amenities
7.5
Limited amenities such as ice machines and a small pool mentioned.
Value for Money
8
Guests felt positively about the price for the services received.
Food and Beverage
7.5
Breakfast variety noted as a concern, but overall quality was acceptable.
Overall Experience
8
Overall good experience highlighted despite some issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-10 00:58

Property Description

Convenient Location
TownePlace Northwest offers all-suite accommodation just a short drive from central San Antonio. Enjoy the convenience of being close to popular landmarks like the Alamo and San Antonio Missions Natural Historical Park.

Amenities Galore
Experience a pet-friendly environment with an outdoor pool, a well-equipped gym, and free Wi-Fi in all rooms. Each suite features a complete kitchen, perfect for guests looking to cook their own meals or enjoy the barbecue facilities for outdoor dining.

Explore Nearby Attractions
With complimentary shuttle service within 3 miles, exploring the area is a breeze. Whether you're here for business or leisure, TownePlace Suites San Antonio Northwest offers the perfect blend of comfort and convenience.

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
In the event of an early departure, the property will charge you the full amount for your stay.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: SAT

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 11 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Pets

    Pets are allowed. Charges may be applicable.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

  • Parking

    Private parking is possible on site (reservation is not needed) and costs USD 5.12 per day.

Location

Guest Reviews

8
Based on 430 reviews
Cleanliness: 8.5
Service: 8.5
Location: 8.5
Room Quality: 7.5
Amenities: 7.5
Value for Money: 8
Food and Beverage: 7.5
Overall Experience: 8
M
Mara Alicia • family_with_children • us
10
Pros:

Breakfast was good, they do need another waffle maker.

Cons:

The room was just what I needed.

2026-03-31 • via Nuitee
M
Michael • family_with_children • us
8
2026-03-29 • via Nuitee
R
Rodriguez • family_with_children • us
3
2026-03-25 • via Nuitee
J
James • family_with_children • us
1
Noisy run down tried to a noise complaint and could not get ahold of the front desk at 2am in the morning.
Cons:

Noisy run down tried to a noise complaint and could not get ahold of the front desk at 2am in the morning.

2026-03-23 • via Nuitee
J
jose • family_with_children • us
10
Great customer service
Pros:

Great location

2026-03-22 • via Nuitee
M
Megan • family_with_children • us
5
It was a long distance from attractions
Pros:

Clean rooms

Cons:

Trash wasn’t taking out daily or fresh towels

2026-03-22 • via Nuitee
K
Kyle • family_with_children • us
4
Would not stay here again
Pros:

Coffee good, cookies at registration very good
Location very convenient

Cons:

Breakfast bad, eggs not tasty, potatoes cold
Room very cramped with position of a/c next to bed , no room.
Room not clean, found items on floor from previous guests.

2026-03-22 • via Nuitee
M
Misty Mendieta • family_with_children • us
5
Place could easily be fixed up and be a Grate spot for a few night stays while visiting San Antonio
Pros:

The location,

Cons:

The roof was leaking, toilets were not flushing properly, ac not cooling room.

2026-03-18 • via Nuitee
R
Rolando • couple • us
10
2026-03-14 • via Nuitee
D
David • solo_traveller • us
10
2026-03-10 • via Nuitee
D
David • solo_traveller • us
9
2026-03-05 • via Nuitee
A
Astrid • couple • mx
8
Excelente atención, servicio y ubicación, pero necesita una remodelación.
Pros:

La atención al cliente de todos los empleados. Todos son muy amables. En especial Rubén. En el desayuno dan 30min extra del horario establecido, buscando que todos los clientes alcancen a desayunar bien. La ubicación es muy buena y la cama es cómoda. Siempre tienen café caliente y al llegar te regalan una galleta.

Cons:

El mobiliario ya necesita una actualización. Los muebles de madera están maltratados, los sillones algo despintados, las paredes en algunos lugares está descarapelada la pintura. En el escritorio dentro de la habitación falta que haya una lámpara o luz ahí, pues esa parte no tiene luz para trabajar. La puerta de la habitación se batallaba para cerrar bien.

2026-02-23 • via Nuitee
M
Marizol • family_with_children • us
10
Pros:

The staff were nice and very attentive everything was clean rooms have their own kitchen area and full size refrigerator breakfast was good not to mention the waffles will forsure be staying here again.

2026-02-13 • via Nuitee
I
Ivan • couple • us
10
2026-01-26 • via Nuitee
A
Arcelia • family_with_children • us
3
The neighborhood was amazing, so was the staff unfortunately i let myself go by the reviews, this was also my first time
Pros:

I loved how the hotel staff were friendly

Cons:

We never got cleaning services, the hotel had a very ugly smell, breakfast was disgusting
I understand it doesn’t have to be top notch but this was another level of nasty

2026-01-19 • via Nuitee
M
Martin • family_with_children • us
8
2026-01-19 • via Nuitee
J
Jorge • family_with_children • mx
5
2026-01-19 • via Nuitee
D
Danette • family_with_children • us
10
Excellent except the construction all around.Which is of course not your fault.
Pros:

Breakfast was great.Staff was exceptional.

2026-01-19 • via Nuitee
L
Linda • family_with_children • us
10
Pros:

The staff were great
And the room was great
And the breakfast was delicious

2026-01-19 • via Nuitee
M
Mary • couple • us
10
2026-01-19 • via Nuitee