Free
Children allowed

Facilities

Offsite parking discounted rates available
Non-smoking rooms
Air conditioning
Restaurant
Room service
Family rooms
Lift / Elevator
Luggage storage
Safety deposit box
Staff adhere to local safety protocols
See all facilities

Review Highlights

Pros:
Great location
Affordable pricing
Cons:
Poor cleanliness
Bad service

Categories

Cleanliness
5.64
Multiple mentions of the hotel being old, dirty, and having issues with pests.
Service
7.11
Several reviews indicated poor service from staff and issues with customer care.
Location
9.15
Consistently praised as a great aspect of the hotel.
Room Quality
6.6
Comments about uncomfortable beds, humidity issues, and outdated facilities.
Amenities
7.13
Some amenities were mentioned negatively, including water issues and lack of maintenance.
Value for Money
8.09
Mentioned as a good relationship between price, services, and location.
Food and Beverage
8.14
Not specifically mentioned, but assumed standard quality for this hotel tier.
Overall Experience
8.11
Mixed feelings with some positive statements but overall several negatives.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-07 00:00

Property Description

Luxurious Accommodation
Hotel Imperial, a 4-star property in Veracruz, offers air-conditioned rooms with modern amenities. Each room features a desk, flat-screen TV, and a comfortable seating area for relaxation.

Convenient Facilities
Guests can enjoy a bar, restaurant, and 24-hour front desk at Hotel Imperial. The hotel also provides room service and luggage storage for added convenience during your stay.

Prime Location
Situated near Playa Villa del Mar and Castle of San Juan de Ulúa, Hotel Imperial is close to popular attractions like Asuncion Cathedral, Mexico Naval Museum, and City Hall. With the airport just 8 km away, the hotel offers easy access for travelers.

Book your stay at Hotel Imperial now for a memorable experience in Veracruz!

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: VER

Property Policies

  • Parking

    Free private parking is possible on site (reservation is not needed).

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 10 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Pets

    Pets are not allowed.

Location

Guest Reviews

7.5
Based on 1524 reviews
Cleanliness: 5.64
Service: 7.11
Location: 9.15
Room Quality: 6.6
Amenities: 7.13
Value for Money: 8.09
Food and Beverage: 8.14
Overall Experience: 8.11
J
Javier Mauricio • family_with_children • mx
8
Pros:

ubicación y ambiente

Cons:

que la puerta del hotel está bloqueada por los restaurantes

2026-03-14 • via Nuitee
A
Adriana • family_with_children • mx
10
Pros:

La ubicación está genial,el hotel es antiguo y muy bonito 👌

2026-03-11 • via Nuitee
A
Alberto • solo_traveller • mx
1
2026-03-10 • via Nuitee
M
Moreno • couple • mx
9
2026-03-08 • via Nuitee
H
Herrera • family_with_children • mx
7
Bien comunicado
Pros:

La ubicación es muy buena, cerca del Centro y del muelle, seguridad, y facilidades de transporte por aplicación

Cons:

Las instalaciones bien pero muy sencillas, por el costo podrían estar menos austeras

2026-03-06 • via Nuitee
D
Delgadillo • family_with_children • mx
9
2026-03-01 • via Nuitee
M
m cornejo • solo_traveller • mx
4
Decepcionante
Pros:

Me decepcionó muchisimo que no se parece a las fotos, tengan cuidado en reservar habitación en que sea una que tenga balcón ya que las demás desprendía un olor a humedad terrible, entre otras cosas ya que estaba un poco empolvado, y bueno me dieron al final la habitación que quisieron (de las que me podían dar) porque cuando llegué a casi dos horas de haber iniciado el check in, no estaba lista aún la habitación

Cons:

Personal que maneje mejor las reservas. Fotografías que sean adhoc al cuarto que se está bookeando, ya que las que están en booking en vd no tienen nada de que ver a la habitación que me dieron.

2026-02-28 • via Nuitee
V
Villa Ramirez • family_with_children • mx
10
2026-02-25 • via Nuitee
S
Silvia • family_with_children • mx
10
Pros:

Todo al cien ubicacion perfecta

2026-02-23 • via Nuitee
V
Vazquez • solo_traveller • mx
8
2026-02-10 • via Nuitee
E
Ely • family_with_children • mx
9
Pros:

La ubicación es excelente estás justo en el centro
El edificio está muy bien conservado
Si regresaría

2026-02-08 • via Nuitee
A
Ana Laura • extended_group • mx
3
No lo recomiendo
Pros:

La ubicación es buena

Cons:

No había agua caliente, no proporcionan toalla de manos a menos que la pidas, la mayoría de las recepcionistas son groseras

2026-01-28 • via Nuitee
E
Elvia • family_with_children • mx
10
2026-01-26 • via Nuitee
A
ALEJANDRA • couple • jp
8
It could be better.
Pros:

The lobby are is great!.

Cons:

Elevetar is really dangerous.
When I push the elevator bottom to go down it make a sound like “emergency”. I have to go down by using the stairs . It was harder since I have a knee issue.

On my second day, I get into the elevator and it stops in the middle of the way… it was so scary!..

I warned the people on the lobby. The answer was: “ about a week the elevator had a maintenance “.

2026-01-24 • via Nuitee
E
Eduardo • solo_traveller • mx
7
Pros:

LA UBICACION

Cons:

LOS PISOS SUSCIOS

2026-01-23 • via Nuitee
Y
Yanely • extended_group • us
8
2026-01-22 • via Nuitee
E
Edgardo Antonio • family_with_children • mx
8
Buena ubicación
Pros:

La ubicación

Cons:

Paredes delgadas, poca privacidad

2026-01-20 • via Nuitee
P
PEDRO • family_with_children • mx
7
Regular
Pros:

La ubicación muy bien

Cons:

La habitación que nos dieron no estaba aseada, nos tuvieron que cambiar de habitación y esta nueva no tenía tap del baño. Mal administracion

2026-01-20 • via Nuitee
E
Estefania • family_with_children • mx
10
2026-01-20 • via Nuitee
K
KELLY • extended_group • mx
3
Hay cosas que hacen mal el viaje
Pros:

La ubicación

Cons:

El estacionamiento horrible, el trato de la gerencia déspota

2026-01-19 • via Nuitee