Best Western Wakulla Inn & Suites

Hotels
•
Best Western Plus
8.6 (268 reviews)
3292 Coastal Highway 98 , Crawfordville , US
+1 850-926-3737

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Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Business center
See all facilities

Review Highlights

Pros:
Spacious rooms and comfortable beds
Friendly and helpful staff (several named: Crystal, Shy)
Beautiful courtyard
Good/pleasant breakfast
Spa tub and family-friendly options (bunkbeds)
Convenient/central location (mentioned often)
Cons:
Billing/double-charge issue and some reports of rude or untrained staff
Power outage with no backup generator (no lights/A/C for hours)
Maintenance problems: broken AC, broken items in rooms, occasional no hot water
Housekeeping lapses (missing towels/toilet paper, trash/leaf on property)
Laundry facilities largely nonfunctional
Poor signage and worn landscaping/entrance appearance

Categories

Cleanliness
8
Generally reported as very clean in multiple reviews, but several mentions of lapses (leaf on floor, trash at entrance, missing toilet paper/towels, worn landscaping) reduce the score slightly.
Service
8
Many staff praised by name for friendliness and handling pressure well (Crystal, Shy), but repeated complaints about rude or untrained staff and a billing/double-charge incident lower the rating.
Location
8.9
Multiple reviewers called the location convenient and centrally located; a few noted it feels a bit off-center or not close to attractions, so slightly below top marks.
Room Quality
8.9
Rooms described as spacious, comfortable beds, bunkbeds available and spa tub praised; offset by isolated issues (broken items, AC failures, no hot water in one report).
Amenities
8.4
Good amenities noted (beautiful courtyard, breakfast, spa tub), but significant negatives include no backup generator during a storm, nonfunctional laundry machines and some maintenance issues.
Value for Money
8.6
Mixed impressions but several guests felt the stay was worth the price (comfortable beds, spa tub value); balanced overall to match aggregate sentiment.
Food and Beverage
9
Breakfast repeatedly described as lovely/typical American with positive mentions; no major negative food reports in the reviews.
Overall Experience
9
Many guests would recommend and reported pleasant stays; recurring operational and maintenance issues temper an otherwise strong overall experience.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:19

Property Description

Convenient Location and Outdoor Amenities
Located next to Apalachicola National Forest and near Wildwood Golf Course, the Best Western Wakulla Inn and Suites offers a serene retreat with an outdoor pool and landscaped garden.

Comfortable Rooms with Essential Amenities
Each spacious room is equipped with a refrigerator, microwave, and cable TV. Guests can enjoy free WiFi, a work desk, and a coffee maker in every air-conditioned room.

Complimentary Breakfast and Access to Facilities
Start your day with a delicious breakfast buffet and take advantage of the free access to the fitness centre and business centre. Don't forget to explore the on-site convenience store for snacks and beverages.

Book your stay at Best Western Wakulla Inn and Suites for a relaxing and convenient experience.

Important information:

Upon check-in photo identification and credit card are required. All special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges.

Guests under the age of 21 can only check in with a parent or official guardian.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests under the age of 18 can only check in with a parent or official guardian.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: TLH

Location

Property Accessibility

Total Disability Score: 42.86
Public Area
  • Ramp: No
  • Entrance Door Width: 82
  • Entrance Leveled: No
  • Pet Friendly: No
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: Yes
  • Restaurant Wheelchair Accessible: No
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: No
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
Show all accessibility features

Guest Reviews

8.6
Based on 268 reviews
Cleanliness: 8
Service: 8
Location: 8.9
Room Quality: 8.9
Amenities: 8.4
Value for Money: 8.6
Food and Beverage: 9
Overall Experience: 9
B
Bogus • family_with_children • us
9
2026-11-05 • via Nuitee
D
Darren • family_with_children • gb
7
Good location close to Wakulla Springs
Pros:

Nice rooms, clean, comfortable beds.

Cons:

Breakfast was very basic. Dehumidifiers in all rooms are very noisy and you can't turn them off.

2026-11-02 • via Nuitee
E
Elizabeth • couple • us
9
2026-10-30 • via Nuitee
J
jean-robert • couple • fr
7
Pros:

la grande chambre

Cons:

la salle petit déjeuner

2026-10-20 • via Nuitee
C
C_D×2 • solo_traveller • us
6
Comfortable Space
Pros:

The courtyard is gorgeous. The space is quite. The room was spacious.

Cons:

The hotel was switching to a new system so I was double charged for the room. Although I selected "Pay at Property". The night staff gave me a discount, the day staff removed it and charged the wrong card additional money after removing the previous double charge. I have yet to get a resolution from this place as the staff was rude when I attempted to resolve the matter.

2026-10-13 • via Nuitee
D
Dragon • family_with_children • us
7
But overall, the stay was pretty comfortable with the kids loved it, and restaurants were great
Pros:

That the hotel actually had bunkbeds for my two children.

Cons:

The cleaning lady that cleaned room 305 was rude and didn’t leave any toilet paper or towel towels.

2026-10-10 • via Nuitee
J
Jacqueline • couple • us
10
Overall good
Pros:

Quiet peaceful

Cons:

It rained out of our control

2026-09-14 • via Nuitee
A
Alice • solo_traveller • us
9
Pros:

The room we stayed in was very spacious, the bed was comfortable, and the location was great. In addition, Crystal was exceptional. She was the first to ask me would I like a receipt. All others never offered or brought up the request. That meant a lot to me! Thank you Crystal!

Cons:

Just puzzled by the leaf on the floor. Perhaps the prior customer had some flowers.

2026-08-03 • via Nuitee
M
Martha • solo_traveller • us
8
Pros:

convenient location, nice rooms, very clean and friendly staff.

Cons:

just after I arrived a storm knocked out the power and they do not have a backup generator service. we had know lights or A/C until after 3 AM.

2026-07-20 • via Nuitee
D
Dawn • solo_traveller • us
9
Grace under pressure
Pros:

There was a storm that had knocked the power in the area out. When I arrived it was pitch black. The employee behind the counter was so nice and handled the situation so well. I literally was wanting a bed and my check in was prepared and was waiting. Great job under pressure

Cons:

None

2026-07-19 • via Nuitee
S
Stephanie • couple • us
10
Will stay here again.
Pros:

We enjoyed being there. Shy was amazing and made us feel welcomed. We had stayed at a Hyatt for 2 nights in Beloxi and we slept much better here. The mattress was really comfortable. The spa tub was amazing well worth the money.

Cons:

Na

2026-07-14 • via Nuitee
J
Jonathan • couple • us
8
2026-07-12 • via Nuitee
C
Carl • solo_traveller • us
2
Unsatisfied Customer
Pros:

The bed was comfortable.

Cons:

Everything else. Untrained staff. Broken items in the room. The AC broke each night causing me to wake up in sweat about 2am both morning. Trash at entrance and beer bottles, used diapers in the parking lot. Poor signage in the hotel. There were 6 washers and dryers with only one operational. As a retired military member and retired business consultant, recommended you bring in a third party inspection team.

2026-07-02 • via Nuitee
C
Charles • solo_traveller • us
5
Mediocre
Pros:

Have no recollection

Cons:

Signage to find the place. I went to a Lodge at the State Park. Cannot seem to take care of landscaping. Property on entering looks worn.

2026-06-26 • via Nuitee
C
Christina S • solo_traveller • us
10
2026-06-23 • via Nuitee
D
Dawn • couple • us
9
Great location
Pros:

Clean friendly

Cons:

Nothing

2026-06-21 • via Nuitee
W
William • couple • us
7
2026-06-19 • via Nuitee
S
stephanie • solo_traveller • us
5
Pros:

The courtyard was beautiful but didn't realize our room was actually outside. The hotel is not really close to anything.

Cons:

There was no hot water. The gal who worked the night desk seemed irritated we arrived late after car trouble and driving thru torrential rains.

2026-06-18 • via Nuitee
M
Megan • family_with_children • us
8
Pros:

Very clean and centrally located

Cons:

N/A

2026-06-15 • via Nuitee
P
Paige • couple • us
10
Pros:

very nice staff. lovely breakfast. great air conditioning.

2026-06-14 • via Nuitee