Radisson Blu Hotel, London Canary Wharf East

Hotels
•
Radisson Blu
8.6 (12202 reviews)
5 Fairmont Avenue, Canary Wharf , London , GB
+44 20 7987 2050

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Paid
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
24-hour front desk
Restaurant
Room service
See all facilities

Review Highlights

Pros:
Friendly, attentive staff (notably Maria)
Very clean rooms
Comfortable/spacious rooms
Good facilities and spa
Convenient self-service snacks/drinks at reception
Welcoming customer service and personalised touches
Cons:
Unexpected security deposit/hidden fees and refund delays
Breakfast: limited options, bitter coffee and disorganised service
Parking location unclear
Occasional noise/metro proximity and some reports of hard beds or non-opening windows

Categories

Cleanliness
9
Generally praised as very clean across multiple reviews; one initial room had a wet carpet and was replaced promptly with partial refund, so overall cleanliness is strong.
Service
10
Repeatedly highlighted as exceptional — numerous compliments for staff (notably Maria), attentive reception, upgrades and personalised touches; customer care is a standout feature.
Location
8.3
Mixed feedback: several guests call the location fantastic and convenient for London, while others note it feels awkward for the area and the metro is further than stated.
Room Quality
8.5
Rooms described as spacious, comfortable and well-appointed for the most part; some isolated issues (hard beds for one guest, a non-opening window, one smelly/wet carpet initially) were reported.
Amenities
9.5
Amenities receive strong praise — good facilities, spa, self-service snacks and drinks at reception and convenient extras were appreciated by many guests.
Value for Money
7
Several negatives impact value perception: unexpected security deposit/hidden fees, delays or lack of refunds, and unclear parking information reduced perceived value.
Food and Beverage
7.5
Mixed to negative comments about breakfast options and execution: limited choices, bitter coffee, buffet/restaurant service felt disorganised at times and one guest felt the £25 price wasn’t justified.
Overall Experience
9
Overall stays are very positive with many guests saying they'd return due to excellent service, clean rooms and good facilities, though issues with extra charges and breakfast marred some experiences.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:19

Property Description

Luxurious Accommodations
Experience 4-star luxury at Radisson Blu Edwardian, New Providence Wharf with Egyptian cotton bedding, marble bathrooms, and premium REN toiletries in every room.

Relaxation and Wellness
Indulge in ultimate relaxation at the East River Spa with ESPA treatments, sauna, steam room, and a 24-hour gym for your well-being.

Culinary Delights
Savor Modern European cuisine at Scoff and Banter Canary Wharf, offering river views, a stylish bar, and a terrace for a memorable dining experience.

Book now for a sophisticated stay in London's bustling business district at Radisson Blu Edwardian, New Providence Wharf.

Important information:

Payment for accommodations charges is required upon arrival as well as a credit card pre-authorization for incidental charges. For fully prepaid and semi flexible reservations, full pre-payment will be charged at the time of booking. For prepaid bookings, the credit card used for payment must be present at check-in.

For booking made for a third party, please contact the the reservations team at the property. All images shown are designed to give guests an idea of the room type booked. Each of the rooms are unique and may vary from the actual picture shown. Please inquire with the property for further information.

Please note that group bookings of more than 9 rooms are subject to different terms and conditions, including a prepaid deposit. The property will contact the guest after the reservation is made.

Parking has limited space. Space cannot be guaranteed.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: LCY

Location

Guest Reviews

8.6
Based on 12202 reviews
Cleanliness: 9
Service: 10
Location: 8.3
Room Quality: 8.5
Amenities: 9.5
Value for Money: 7
Food and Beverage: 7.5
Overall Experience: 9
E
Emily • couple • gb
8
2026-10-31 • via Nuitee
H
Harry • couple • gb
8
2026-10-31 • via Nuitee
T
Tizoune • couple • fr
8
Pros:

Le personnel est sympa et les locaux très propres .

Cons:

les frais en plus au moment du règlement qui font soit disant office de quotient et qui a ce jour ne sont toujours pas remboursé

2026-10-31 • via Nuitee
D
Dinesh • couple • gb
10
2026-10-31 • via Nuitee
N
Nicky • couple • gb
10
Lovely hotel
Pros:

Staff are exceptional
Location fantastic

Cons:

Nothing.

2026-10-30 • via Nuitee
E
Eleanor • couple • gb
8
Comfy stay
Pros:

Great facilities, clean, comfy and staff were friendly

Cons:

Location is a bit awkward but that’s expected for the area of London

2026-10-30 • via Nuitee
D
David • family_with_children • gb
8
UPDATES OF OUR STAY
Pros:

I like the room, very clean. I like the location and the staff were really friendly, kind and helpful.

Cons:

I did not like the breakfast. There were limited option. For example the milk was only simi skinned. The caffee latte was very bitter.. The initial room they gave us was smelly, the carpet was wet. We complained and immediately they staff gave us another room. They gave me a refund of £50.

2026-10-30 • via Nuitee
Z
Zoe • family_with_children • gb
9
2026-10-30 • via Nuitee
H
Hayley • family_with_children • gb
10
2026-10-30 • via Nuitee
L
Lisa • couple • gb
10
Had a wonderful stay great customer service from Maria would highly recommend
Pros:

Lovely contemporary interior, good facilities very comfortable room and parking. Loved the option of snacks and drinks at reception self service so very convenient, had the most wonderful customer service particularly from Maria who upgraded us and had an amazing room with a fruit plate and card. Will definitely be back to enjoy the spa and amazing breakfast again !

Cons:

Nothing

2026-10-30 • via Nuitee
P
Pam • couple • nl
7
Prima
Pros:

Mooie en schone locatie

Cons:

Erg gehorig, de metro is verder dan dat vermeld wordt

2026-10-30 • via Nuitee
P
Paul • extended_group • gb
10
2026-10-29 • via Nuitee
D
David • couple • gb
10
2026-10-29 • via Nuitee
M
McMaster • solo_traveller • gb
10
Pros:

As always this place does not disappoint, excellent customer care, this time I had a lovely card from reception and it was a nice touch much amd appreciated thank you 😊.

Cons:

I'm not too sure if the breakfast/buffet staff have had a shuffle or maybe was training staff at the time, it didnt feel as organised as before, I had to find my own table, previously was sat down by staff and given cutlery, I had to go and ask for my own. The staff there was trying their hardest to accommodate everyone however lack of training and organisation was noticed. I didnt have the opportunity to order from the alcarte menu, and they all seemed busy to attend to me, possibly maybe they need more staff this is no criticism to the actual satff however for the price of £25 it didn't feel worth it as the previous times did and I was disappointed unfortunately, it felt like reception staff had a uplift in service and theirs was a downgrade and not what I expected. I hope this feedback is given to support staff during breakfast and also improve the experience for other visitors as it did make a difference to my stay.

2026-10-29 • via Nuitee
Y
Yasmin • couple • gb
10
Pros:

We had such a lovely experience right from the get go! We were checked in by Maria at reception and were made to feel so welcomed and comfortable in a life where "transactions" nowadays are usually very mechanical but Maria was so accommodating and patient with me and my daughter. We'll definitely be staying here again!

2026-10-29 • via Nuitee
P
Paul • extended_group • gb
7
Pros:

Location

Cons:

Beds were hard

2026-10-28 • via Nuitee
J
Jack • family_with_children • gb
8
2026-10-28 • via Nuitee
K
Karl • family_with_children • gb
9
Pros:

Very spacious room. Friendly and welcoming staff

Cons:

Nothing

2026-10-28 • via Nuitee
M
Mercy • solo_traveller • gb
10
2026-10-28 • via Nuitee
L
Laura • solo_traveller • gb
10
2026-10-27 • via Nuitee