Free
Children allowed

Facilities

Offsite parking discounted rates available
Parking
Non-smoking rooms
Air conditioning
Restaurant
Room service
Family rooms
Lift / Elevator
Safety deposit box
Facilities for disabled guests
See all facilities

Review Highlights

Pros:
Good location
Helpful staff
Decent food
Cons:
Cleanliness issues
Outdated facilities

Categories

Cleanliness
6.58
Several mentions of dirty carpets and water quality indicate cleanliness issues.
Service
8.57
Staff was described as friendly and helpful, though some reviews indicated service issues.
Location
9.07
Positive reviews highlighted the central location as a major advantage.
Room Quality
6.58
Comments on outdated furniture and water issues in rooms have lowered the score.
Amenities
7.08
Amenities were adequate but some reviewers noted they needed upgrades.
Value for Money
7.58
Mixed reviews on value suggest room for improvement but still acceptable.
Food and Beverage
8.07
Breakfast and restaurant quality received positive mentions.
Overall Experience
8.07
Overall stay was generally positive, with minor complaints noted.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-08 03:55

Property Description

Central Location by the Seafront
Enjoy the convenience of being in the heart of the city, just steps away from the beautiful Sulu seafront.

Culinary Delights
Indulge in a range of dining options with two restaurants on-site. From Malaysian local delights to authentic Cantonese cuisine, there's something for every palate.

Comfortable Accommodation
Relax in air-conditioned guest rooms equipped with modern amenities like satellite TV and a minibar. The private bathrooms offer a touch of luxury during your stay.

Book your stay at Hotel Sandakan now to experience the perfect blend of comfort, convenience, and culinary delights.

Important information:

From 1st January 2023, a tourist tax of RM 10 per room per night is applied to all foreign guests. This tax is not included in the room rate and must be paid upon check-in. Guests with a valid Malaysian Identity Card or valid permanent residents MY PR Card are exempted.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Payment before arrival by bank transfer is required. The property will contact you after you book to provide instructions.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: SDK

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Pets

    Pets are not allowed.

  • Parking

    Free private parking is possible on site (reservation is needed).

  • Children and extra bed policy

    Children ages 1 and older are allowed.
    People 6 years old and over stay for MYR 75 per person per night when using an available extra bed.
    You haven't added any cots.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

7.7
Based on 924 reviews
Cleanliness: 6.58
Service: 8.57
Location: 9.07
Room Quality: 6.58
Amenities: 7.08
Value for Money: 7.58
Food and Beverage: 8.07
Overall Experience: 8.07
A
Amy couple gb
10
Pros:

Lovely hotel, the staff at reception are lovely and so kind. We would definitely recommend.

2026-05-23 via Nuitee
S
Serge solo_traveller fr
10
Une bouffer d oxigene dans la ville
Pros:

Un rayon de boheur dans cet ville sale a pleurer mention10 pour le receptioniste qui nous a beaucoup aider a reusir notre wk aller y hotel superbe

Cons:

Ras

2026-05-22 via Nuitee
M
Mirko couple it
8
Pros:

La posizione centrale , i materassi comodi , il parcheggio custodito

Cons:

Nulla

2026-05-21 via Nuitee
B
Bicky solo_traveller gb
7
Good for short stay
Pros:

Good location, big room. Great view.

Cons:

Air con was not cold enough.

2026-05-20 via Nuitee
C
Christa couple at
8
2026-05-19 via Nuitee
C
Corné couple nl
6
Goed hotel voor Sandakan prima prijs kwaliteit
Pros:

Dit is een prima hotel voor een verblijf in Sandakan, personeel is supervriendelijk, de locatie is prima, alles is goed te voet bereikbaar.

Cons:

De kamers van het hotel zijn gedateerd, maar wel schoon, restaurant is daarentegen modern en pas opgeknapt denk ik.
Het ontbijt is wat minimalistisch.
De bedden zijn erg hard.
Je krijgt maar 2 (bad) handdoken, geen reserve wc-rol op de kamer.

2026-05-18 via Nuitee
A
Anne couple nl
8
2026-05-18 via Nuitee
R
Rudolf couple ph
1
Idiotisch
Pros:

Nichts

Cons:

Alles

2026-05-17 via Nuitee
M
Maureen couple us
7
Modest Hotel: Good value for the price, but dated.
Pros:

We stayed at Hotel Sandakan for a couple of nights in April, in a ‘deluxe twin room’. Very good location if you’re interested in the nearby Heritage Trail. Pleasant, efficient receptionist. Clean, modern lobby. Our room, 513, had a large picture window with a view over a few streets toward the water, 2 chairs, a small round table, dresser/desk, closet. Odd ‘light boards’, but we got use to them. The bathroom was just ok, and the tap water was tan. We weren’t bothered by the nearby mosque call to prayer. Breakfast, included in the price, was served in the restaurant next to the reception desk. The first morning was buffet style; the second morning they offered limited choices/not the buffet. There is a Chinese restaurant on the 1st floor, however we didn’t try it.

Cons:

* Although the room description included a refrigerator, and there was a space made for a small one, there wasn't one in the room.
* The lobby has been renovated however the hallways and rooms have not been. The photographs make the rooms look fresher and more updated than ours was.

2026-05-17 via Nuitee
M
MILAGROS solo_traveller es
7
Para pasar una noche
Pros:

El Hotel se encuentra muy bien ubicado en Sandakan. En pleno centro de la ciudad pero alejado del bullicio de las calles centrales, a unos 20 minutos del Aeropuerto de Sandakan y a 40 minutos en coche de Sepilok.
Llegué antes de la hora del Check-in y me guardaron el equipaje hasta que mi habitación estuvo preparada. Me avisaron por WhatsApp cuando la habitación estaba lista para entrar.
El aire acondicionado funcionaba bien.

Cons:

La habitación no estaba limpia del todo. Había pelos en el baño de los anteriores huéspedes, un tapón de una botella de agua, suciedad debajo del lavabo y la mampara de la ducha parece que no se ha limpiado desde que se abrió el hotel.
El desayuno muy limitado y con pocas opciones. La piña estaba pasada.
Valido para pasar una noche.

2026-05-16 via Nuitee
C
Carmine solo_traveller it
8
2026-05-14 via Nuitee
N
Noah solo_traveller gb
10
2026-05-14 via Nuitee
N
Nurdania solo_traveller my
6
2026-05-13 via Nuitee
P
Paul couple us
8
2026-05-12 via Nuitee
F
Fem7 solo_traveller us
5
Hotel is cheap but in very bad shape
Pros:

The staff was incredibly friendly and helpful, from reception to housekeeping. Location was good, very close to town.

Cons:

This hotel is falling apart. Everything in my room was broken, the wardrobe door, the toilet was leaking, there was a bad smell and there was black mold on the ceiling of my room. Also the shower head sprayed the water over the shower cabin into bathroom, unless you held the shower head the whole time, so the room was soaked after showering. There were very few options for western breakfast, and no western food left if you arrived after 8:30.

2026-05-12 via Nuitee
W
Walter solo_traveller at
9
2026-05-10 via Nuitee
J
Juan carlos extended_group it
6
2026-05-09 via Nuitee
G
Ghasemmanesh solo_traveller se
10
Utmärkt
Pros:

Allt

Cons:

Ingenting

2026-05-09 via Nuitee
M
mauriceme solo_traveller fr
9
Pros:

Personnel souriant et aimable
Le gardiennage des bagages pendant la sortie tortues

Cons:

Détartrage de la salle de bain
Pas de bière au restaurant du bas et restaurant du premier décevant

2026-05-06 via Nuitee
M
mauriceme solo_traveller fr
9
Pros:

L'emplacement et le confort

Cons:

Un peu vieillot et interrupteurs très compliqués pour la lumière

2026-05-04 via Nuitee