Free
Children allowed

Facilities

Offsite parking discounted rates available
Non-smoking rooms
Air conditioning
Restaurant
Room service
Family rooms
Lift / Elevator
Safety deposit box
Facilities for disabled guests
Ironing service
See all facilities

Review Highlights

Pros:
Good location
Helpful staff
Decent food
Cons:
Cleanliness issues
Outdated facilities

Categories

Cleanliness
6.58
Several mentions of dirty carpets and water quality indicate cleanliness issues.
Service
8.57
Staff was described as friendly and helpful, though some reviews indicated service issues.
Location
9.07
Positive reviews highlighted the central location as a major advantage.
Room Quality
6.58
Comments on outdated furniture and water issues in rooms have lowered the score.
Amenities
7.08
Amenities were adequate but some reviewers noted they needed upgrades.
Value for Money
7.58
Mixed reviews on value suggest room for improvement but still acceptable.
Food and Beverage
8.07
Breakfast and restaurant quality received positive mentions.
Overall Experience
8.07
Overall stay was generally positive, with minor complaints noted.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-08 03:55

Property Description

Central Location by the Seafront
Enjoy the convenience of being in the heart of the city, just steps away from the beautiful Sulu seafront.

Culinary Delights
Indulge in a range of dining options with two restaurants on-site. From Malaysian local delights to authentic Cantonese cuisine, there's something for every palate.

Comfortable Accommodation
Relax in air-conditioned guest rooms equipped with modern amenities like satellite TV and a minibar. The private bathrooms offer a touch of luxury during your stay.

Book your stay at Hotel Sandakan now to experience the perfect blend of comfort, convenience, and culinary delights.

Important information:

From 1st January 2023, a tourist tax of RM 10 per room per night is applied to all foreign guests. This tax is not included in the room rate and must be paid upon check-in. Guests with a valid Malaysian Identity Card or valid permanent residents MY PR Card are exempted.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Payment before arrival by bank transfer is required. The property will contact you after you book to provide instructions.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: SDK

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Pets

    Pets are not allowed.

  • Parking

    Free private parking is possible on site (reservation is needed).

  • Children and extra bed policy

    Children ages 1 and older are allowed.
    People 6 years old and over stay for MYR 75 per person per night when using an available extra bed.
    You haven't added any cots.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

7.7
Based on 874 reviews
Cleanliness: 6.58
Service: 8.57
Location: 9.07
Room Quality: 6.58
Amenities: 7.08
Value for Money: 7.58
Food and Beverage: 8.07
Overall Experience: 8.07
C
Christa • couple • at
9
Sehr nettes Hotel mit sehr freundlichem Personal!
Pros:

Proaktive Freundlichkeit und Angebot zur Unterstützung!

Cons:

Ausblick auf "lost places" - verfallende, leerstehende Häuser; ungeputzte Fenster;

2026-04-11 • via Nuitee
P
Paul k • family_with_children • us
10
Pros:

Aircon worked great, located in downtown but not on a noisy street. Bank, bakery and coffee about a block away.

Cons:

Dated but 30yrs ago this was the place.

2026-04-10 • via Nuitee
E
Elisabeth • solo_traveller • ch
8
2026-04-09 • via Nuitee
S
Susanne • couple • de
8
Pros:

Lage

2026-04-08 • via Nuitee
M
Martina • family_with_children • de
7
Pros:

Wir hatten die geräumige Junior Suite gebucht. Preis-Leistung unschlagbar. Zentral gelegen. Zentraler Pickup Point von Tourenanbietern. Personal äußerst hilfsbereit. Frühstück war gut.

Cons:

Das Hotel ust sanierungsbedürftig. Das Mobiliar wie auch die Dusche sind in die Jahre gekommen.

2026-04-07 • via Nuitee
T
Tomasz • solo_traveller • pl
8
Pros:

Friendly, helpfull stuff, cosy room, delicious food in restaurant...you just must try mango frappe 😀

2026-04-07 • via Nuitee
M
Magda • solo_traveller • au
10
Stayed only for one night but was very surprised ! Great location huge room . Would definitely stay again
Pros:

Location
Huge room
Comfy bed
To be honest it exceeded my expectations

2026-04-04 • via Nuitee
N
Norain • couple • my
10
2026-04-03 • via Nuitee
W
WANTING • family_with_children • cn
9
2026-04-03 • via Nuitee
N
Norain • couple • my
10
2026-04-03 • via Nuitee
J
Jeppe viggo • couple • dk
8
A single night stay before continuing travel
Pros:

Nice hotel close to the center of town

Cons:

It was okay

2026-04-02 • via Nuitee
I
IVAN • couple • es
7
Buena ubicación pero hotel viejo
Pros:

Buena ubicación si te quieres quedar en el centro de Sandakan

Cons:

Muy básico para el precio que tiene.

2026-04-01 • via Nuitee
S
SHARIE VIANNIE LEPRUS • couple • my
5
2026-04-01 • via Nuitee
N
nadya • family_with_children • gb
10
Pros:

Perfect location

2026-04-01 • via Nuitee
J
John • couple • gb
7
Well run friendly dated hotel in good location.
Pros:

Staff very helpful and polite, well run hotel but rooms rather dated, no fridge or seating and ancient TV. Our garden room overlooked derelict apartment building and offices and pack of fighting dogs but compensated by wall of jungle in background. Good in house restaurant. Location just a stone throw from shops, town and waterfront, but very quiet at night. Few points of interest and town very run down.

2026-03-30 • via Nuitee
M
Monette • family_with_children • fr
9
Pros:

Grande chambre confortable, spacieuse et propre. Bon emplacement. Le personnel charmant . Nous avons apprécié notre séjour à Sandakan Hotel. Je recommande.

2026-03-30 • via Nuitee
T
Troy • couple • au
8
What you expect for the cost. Was clean, tidy and good location. Great water pressure and hot water. Aircon was good.
Pros:

Good location, value for money.

2026-03-30 • via Nuitee
N
Natalia • solo_traveller • pl
7
Udany wyjazd choć WiFi wymaga poprawy
Pros:

Lokalizacja bardzo dobra, blisko centrum i targu. Dobry dojazd do atrakcji ze zwierzętami. Miła obsługa. Na prośbę dali nam dodatkowe duże kubki do kawy - to było bardzo miłe :) bez problemu można było przedłużyć pobyt. Mówią po angielsku. Dobry room service - sprzątanie codzienne i wymaga ręczników plus dostawa kosmetyków. Na plus bardzo dobre kosmetyki: żel i szampon, mydło, szczoteczka do zębów - super że to dostarczali dobrej jakości. Dobry stosunek ceny do jakości.

Cons:

Hotel jest w sąsiedztwie meczetu więc jest strasznie głośno. Pobudka o 5 rano przez śpiewy. W okresie ramadanu i jego zakończenia jest piekielnie głośno - wzywali do modlitwy od około 5 rano przez 2,5h. To było straszne. Aczkolwiek to nie wina hotelu więc to nie wpływa na moją ocenę hotelu. Piszę żeby inni goście wiedzieli. Czystość mogłaby być lepsza (w całym Borneo i Malezji jest z tym problem). Bardzo słaby internet - nie da się pracować. Musisz mieś swoje WiFi inaczej nic nie zrobisz.

2026-03-28 • via Nuitee
W
Walters • family_with_children • gb
7
Good value
Pros:

Very helpful staff. Good location in the centre of town. Nice breakfast

Cons:

Hotel is a bit dated.

2026-03-28 • via Nuitee
E
Elaine • solo_traveller • us
6
Pros:

Location to town if you like historical walks and topics.

Cons:

The inside of the singles room on floor 7 was very old and smelled old and dusty.

2026-03-27 • via Nuitee