Ramada Hotel and Suites Seoul Namdaemun

Die Zimmer sind Modernisierungsbedürftig. Das Kind musste in der Badewanne gewaschen werden und die Badewanne war undicht, sodass Wasser über den Badezimmer Boden ausgelaufen ist.

Keine Wohlfühlatmosphäre, durch kaltes Licht. Wasserdruck sehr gering. Frühstück nur durchschnittlich. Wiederholt Haare der Putzfrau vorgefunden.

Pillows too soft and requested for 1 more pillow, costs 10,000 won per night
Location not accessible by train or bus, quite a walk

En la.zona no habían opciones cercanas para cenar en horas nocturnas, practicamente solo un Subway o una tienda cruzando la calle.

Nada

Amenities are very basic, without toothbrushes. Requesting for extra pillows require payment, as pillows are too soft and flat. Toiletries are very basic for the hotel name, liken 3 star hotel. Location is quiet corner and quite inaccessible by train and bus stops, shops are all not operational, including Coffee Bean inside hotel. Room lighting was so WHITE, and limited switch, we ended up using bedside lamps for room.

The receptionists are cold and unhelpful. Location was a bit far 1.2km from the shopping area, but it's a good walk. The room is old and the decor isn't nice.

This hotel tried to charge us a fee for lost door key card. We checked out early 5am in the morning but the guy at the front didn’t check us out. We are 100% sure we checked out. My partner was there and even my sister that was standing by the entry door saw us talking to the guy with all our luggage. Through messages I told them I didn’t understand why only one key was returned as I assumed that the guy at the front desk would’ve realised we were missing one card and would’ve asked us right there and then where the other key card was. They then replied claiming we never checked out, and that only one room key was found in the room after their staff went up to the room because we failed to check out before the check out time. I replied back saying we definitely checked out. Gave them the time we checked and told them to check the security cameras for proof. They then told me they only keep their security footage for two weeks (this exact conversation happened on Dec23 and we checked out Dec9). I found it a bit unusual for a big chain Hotel to only keep security footage for 2 weeks when I know, for security purposes, hotels keep their security footage 30-90 days. I know as I have worked in two hotels and worked in venues that keep their footage for 30 days plus. But instead of admitting they could’ve been the one who made a mistake which they did) they proceeded on telling me that because we said we checked out they will just take my word for it and refund the fee. I believe they knew they made a mistake and instead of admitting to it they give me the bull of “oh since u said so we will take your word for it”. Very poor form. I wasn’t going to leave a review at all because our stay wasn’t 100% comfortable as the bed was rock hard and the staff weren’t very warm and welcoming but it wasn’t enough to leave a review, but after this incident I had to leave one.