Sudima Hotel Lake Rotorua

Hotels
7.6 (2239 reviews)
1000 Eruera Street , Rotorua , nz

Free
Children allowed

Facilities

Offsite parking discounted rates available
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Room service
Family rooms
Lift / Elevator
Luggage storage
Safety deposit box
See all facilities

Review Highlights

Pros:
Friendly staff
Good location
Basic amenities available
Cons:
Cleanliness issues
Poor food quality
Room quality concerns

Categories

Cleanliness
6.86
Room showed signs of wear, old bathrooms, and cleanliness issues reported.
Service
8.83
Staff were described as friendly and helpful throughout various reviews.
Location
8.87
Many reviews highlighted the great location and easy access to attractions.
Room Quality
6.82
Reports of dingy rooms, noise from outside, and plumbing issues.
Amenities
7.85
Basic amenities were available, though some required improvement.
Value for Money
7.31
Some guests felt the pricing did not match the quality received.
Food and Beverage
6.36
Breakfast received notably negative feedback, impacting the overall food experience.
Overall Experience
7.93
Mixed experiences noted, with some enjoyment but significant areas needing improvement.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-07 02:18

Property Description

Lakeside Luxury at Sudima Lake Rotorua

Spectacular Views: Experience stunning lake views from the comfort of your room at Sudima Lake Rotorua, located on the shores of Lake Rotoura.

Culinary Delights: Indulge in a culinary journey at the Okareka Restaurant, offering a range of international cuisines and New Zealand wines, while enjoying panoramic views over Lake Rotorua at the Okareka Bar.

Relaxation and Entertainment: Unwind in the heated swimming pool, catch a Maori cultural show, or explore the area with ease, being just a short distance from the famous Polynesian spa and Skyline Rotorua.

Book now to elevate your stay at Sudima Lake Rotorua and create unforgettable memories by the lake.

Important information:

Please note that there is a 2.5% surcharge when you pay with a credit card.

Sudima Lake Rotorua requires a copy of your credit card upon check in to cover any incidental charges.

Free car parking is available on site for all hotel guests during their stay only.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: ROT

Property Policies

  • Parking

    Free public parking is possible on site (reservation is not needed).

  • Groups

    When booking more than 8 rooms, different policies and additional supplements may apply.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Pets

    Pets are not allowed.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 5 years old stay for free when using an available cot.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

Location

Guest Reviews

7.6
Based on 2239 reviews
Cleanliness: 6.86
Service: 8.83
Location: 8.87
Room Quality: 6.82
Amenities: 7.85
Value for Money: 7.31
Food and Beverage: 6.36
Overall Experience: 7.93
A
Adé family_with_children fr
3
Pros:

La cuisine était bonne (room service)
Le petit déjeuner était varié.

Cons:

Le lit inconfortable : un véritable trampoline!
Bruit incessant dans les parties communes extérieures jusqu'à tard le soir et tôt le matin ( obligé d'appeler la réception pour faire cesser les nuisances), en partie dû à un simple vitrage des baies vitrées.
La VMC de la SDB qui goutte et fait un boucan de tous les diables lorsque la lumière est allumée.
Éclairage des parties communes dans le couloir continu toute la nuit, et la porte laissant passer la lumière, on avait l'impression d'avoir laissé la lumière de l'entrée allumée toute la nuit.
Vandalisme sur la voiture de location garée sur le parking ( tentative de vol avec bris de glace) , apparement monnaie courante...

2026-03-14 via Nuitee
A
Amy couple gb
9
Pros:

Excellent breakfast, friendly staff

2026-03-14 via Nuitee
M
Maata couple nz
8
It was relaxing and well needed. Definitely would come through for another stay here if ever I'm in Rotorua again.
Pros:

The staff were very friendly and helpful.

Cons:

The grout within the tiles.

2026-03-12 via Nuitee
B
Brett couple au
8
2026-03-11 via Nuitee
D
Dave couple nz
9
Pros:

Close to town

2026-03-09 via Nuitee
J
Jade solo_traveller nz
7
Pros:

Nice view from room, bonus having balcony. Staff very welcoming and friendly.

Cons:

Toilet seats didn't fit toilets, old building, needed a bit more upgrading. More cleaning attention to cobwebs on balcony.

2026-03-09 via Nuitee
R
Robin couple nz
9
2026-03-09 via Nuitee
A
Anaru family_with_children nz
7
Pros:

Helpful staff
No microwave in room to heat up food

Cons:

Didn't get to use pool, had go over to other spa pool place.

2026-03-09 via Nuitee
J
Josh couple nz
5
A perfectly located hotel with great city access, though let down by early morning disturbances and the strong local sul
Pros:

Great location being close to everything in the city.

Cons:

The sulphur smell from the lake was quite strong during our stay. While I understand this is part of the Rotorua experience, it was a bit overwhelming. More frustratingly, housekeeping knocked on my door very early in the morning while I was still trying to sleep, which felt quite intrusive.

2026-03-09 via Nuitee
A
Anjila couple nz
3
Disappointing
Pros:

breakfast was ok

Cons:

To be put in the old part of the hotel- the hot water jug was years old and dirty, why wasn't I told this was the old hotel?

2026-03-08 via Nuitee
B
Brit family_with_children nz
8
Pros:

Handy location and great facilities

Cons:

A bigger bed would of been perfect

2026-03-08 via Nuitee
H
Helene couple nz
9
Awesome spot, staff were amazing, buffet breakfast was lovely, would definitely stay again
Pros:

Staff were awesome, accomodation was clean, tidy & great location

Cons:

My partner had an issue with the shower/bath- would be a problem for anyone who had mobility issues

2026-03-08 via Nuitee
G
Glenn couple au
10
2026-03-08 via Nuitee
J
Jacqui couple nz
7
Great service but rooms need a refresh
Pros:

Staff were fantastic. Great location and a mineral pool.

Cons:

The rooms are in need of a refresh. Also lots of noise from tour groups so dont expect to sleep in

2026-03-08 via Nuitee
M
Max family_with_children nz
7
Pros:

The place and breakfast

Cons:

My room was quite old. Clean but old

2026-03-08 via Nuitee
R
Rukshi family_with_children nz
8
Very happy with my stay and would highly recommend
Pros:

Liked the location. Like how they are eco friendly. Very helpful staff. I loved their breakfast. Bar tender was knowledgeable and friendly.

Cons:

I could do with a gym

2026-03-08 via Nuitee
A
Aroha family_with_children nz
10
Pros:

Very clean and Tidy. Awesome Location

2026-03-08 via Nuitee
D
Diane family_with_children au
4
Pros:

Not much, so dissapointed, I never normally rate so low. Our king room was substandard for the price of $260 a night. The comfy bed and staff are the only positive comments I can say.

Cons:

Not a great location, old substandard premises, the room was old, one chair, horrid bathroom with old shower over the bath which we had to hold onto the hand rail and lean back into a tiny shower head and the water would not regulate.

2026-03-07 via Nuitee
P
Patricia couple pe
8
Hotel bien ubicado y cómodas instalaciones
Pros:

Buena ubicación

2026-03-07 via Nuitee
L
Lia family_with_children nz
10
Pros:

Great staff at the reception 👏 highly recommend.

Cons:

N/A

2026-03-07 via Nuitee