Kemang Icon

The hotel’s lobby and restaurant has been updated, but appears that rooms were not. Our room was a corner room on the 4th floor. It was very spacious and everything worked, however carpet and curtain can definitely use some upgrades. Also, curtains did not have any way to open them but had to push them and it was little difficult. But they were functional. The breakfast at the restaurant was good, but limited selection. Ambiance was good. I particularly rate the front office staff Tasha and Adit, they were always smiling and always ready to help. Especially, Tasa was exceptionally good, always smiling and always very helpful in every way. I would give her a 10 stars, she is absolutely wonderful.

Aku dan keluarga stay dihotel ini saat liburan. This hotel was so huge and comfortable. Kamarnya bersih dan nyaman. The view from the swimming pool was amazing. And the service from the people who work there named Tasha, baik dan ramah banget!

Unfortunately, this hotel did not live up to our expectations, especially considering the price. The pictures online are misleading, and while it’s clear that the hotel once was beautiful, those days are long gone. Everything is worn down, damaged, and in desperate need of renovation.

The food was a real disappointment – it left us with stomach issues, and the coffee was nothing but freeze-dried instant, even when ordering something else. The pool area was completely uninviting, making it impossible to enjoy what should have been a relaxing spot.

One of the strangest experiences was when the general manager came and filmed us during dinner – an uncomfortable and unprofessional moment that left us feeling uneasy.

That said, the surrounding area was a highlight. It’s a vibrant and authentic place, full of life, warm smiles, and kind-hearted locals. Though it’s a poor area, it offers a genuine cultural experience that we truly appreciated.

Our recommendation: visit the area, but stay somewhere else.

First comment: Be cautious lately about any reviews of Jakarta Hotels. From my feeling most of them are fake and asked for by the reception staff. It is easy to spot as most write exactly the same content.

The hotel is located more to the South of Jakarta.

Check in at the hotel was pleasant and hassle free.

The only issue was that the pictures on the forums looked different to the room I got.

The hotel staff was very helpful to accommodate me. After viewing other rooms I stayed at that initial room.

While it might not be the real 5* hotel, however, housekeeping is very prompt and any issues are addressed very expeditiously also.

If you take the option with breakfast, it is just a Western or Indonesian option, but not buffet style but food is sufficient for breakfast.

During my stay pool was closed for a function on one day as the hotel roof seems to be a favourite spot for parties, but actually, the pool is quite small, so not of any much distraction anyway.

The place has a bar at the roof also, alcoholic drinks are at just 7.50 USD (affordable).

Cons:
- TV screen is quite small compared to the room space. also cannot be watched at the seating area.
- Bathroom has an totally open concept
- Certain housekeeping items have to be ordered by phone
- Not all Towels are on 5* level
- Water kettle should be replaced by non plastic type
- Front rooms nearer to the main street may be noisier from traffic and bars

Pros:
- Room design is different in every room and packed with arts and accessoires
- Rooms are spacious
- Bed was comfy fitted with one thinner and one harder pillow
- Room make up is excellent and place really cleaned up.
- Wifi worked for me, each rooms have an own wifi spot
- The room has some sound speakers to listen to music or for tv
- Rooms are fitted with two aircons, which you can control temperate just like at home.

You don't get the branded 5* night rates but still the rooms and service level are on an upper level.

While people complained in earlier reviews that there is only one lift, but the hotel just has about 20 rooms on 2 floors, so for me it wasn't an issue.

I would though recommend the hotel to close the bathroom with some nice wooden wall and just leave a small part open.

Nearby the hotel are many fancy restaurants and bars, one shopping mall (Lippo Mall) is around 800m away (with a Hypermarket). Pagi Sore (Nasi Padang) and Sawaregmoe Resto (inside at Kemang 10 "mall") has good Indonesian fare. There are many fancy coffee places for coffee lovers... and many more restaurants from $ to $$$ also in the area.

Overall, on a working trip, I had a pleasant enjoyable stay at the hotel. But note that the area is much in the South of Jakarta, so for first time tourists or Jakarta sightseeing interests the Kemang Icon might not be the most suitable location. If you need huge shopping malls with fancy brand stores around you, then it wouldn't be suitable also.

The hotel was terrible - the cleanliness was very bad, even the airconditioner was leaking in one of the rooms booked. Unfortunately, the service / staff was really good, but we could not stay in the hotel, we checked ourselves out after the first evening - there is no way we could stay another night.

Great Room, Great Hositality... everything was perfect. I Love the room, it was spacious and artistic.
Will come back soon with friends and family. very recomended fpr staycation or bussiness trip....

Very nice hotel, fabulous decor. Helpful staff, great views from the rooftop. We spent 3 nights here, we would come back. The room we stayed in was huge, it had an office and a fridge freezer! Everything was clean and comfy. We had everything we needed.

Was here with 6 colleagues, was fine. Felt like it must have been amazing 20 years ago. A bit older now, especially the rooms. There are a total of 12 rooms, so if there is anything you don’t like just ask to change (some rooms have open showers). Rooms were nice though. Breakfast was fine, blu cheese burger for dinner was amazing. We had meetings in south Jakarta so it was convenient for us. There are a lot of restaurants nearby, which is nice. Enjoyed breakfast outside on the rooftop in the mornings.

My wife and I stayed at this hotel, the rooms are nice and luxurious but classic impression, the employees are all good, when we checked in everything was informed to us by a staff named Nixon he is a good person and very friendly, for breakfast we were served well and the food was delicious if I'm not mistaken his name is chef Rudy and what amazed me he asked How did the food taste and I said it was delicious, we also had time to talk with chef Fahmy he served us very well, thank you for all the good service and food Super delicious ..., thank you to all the staff who served us, keep it up, keep up the good work Kemang icon

スイートで写真が良かったので宿泊しましたが、設備は古く浴槽は水漏れ、水は少ししか出ない。ただ、部屋のデザインと空間が良いだけでした。

A very well organized and delicate hotel in Kemang area. You can feel how the owner wants to create the modern and traditional atmosphere by having mixed decoration inside.
The staff are really friendly to serve you no matter in room service or at it's bistro. Though there are 12 rooms here, the overall maintenance and service are super good. A good place to stay on weekends or holidays at Kemang. Enjoy it.

Weird tp have open bathroom, pretty hallway tho

Myself and my husband celebrated Valentines Day and stayed at the hotel.The rooms are very large and all unique in interior design and decoration. We were made very welcome by all the staff but looked superbly by the General Manager, Mr Stanley.
We had a lovely Valentine Dinner in the evening and a good range of food was available for breakfast.
Would fully recommend this hotel and hope to be back soon.

VERY UNSATISFYING!!! Come here and pool areas has been reserved for an event WITHOUT BEING INFORMED. The staffs are just doing nothing. POOR YOU KEMANG ICON! Never come back!!!! You guys better not to come here. 0 OUT OF 5!

This review is not based on an actual experience in staying at the hotel, because I never stayed there- or at least the hotel won't let me stay there.

I was very interested in staying at the hotel's illusion room, and decided to ask whether the room was available in mid-December 2018, and they said it was (they said this clrearly, written via email). So I quickly booked the room.

Upon my arrival, guest what? They said my room was not available because there were already guests in the room. Yes, the guests were in the room which I had booked.

How on the earth could this happen? I complained about it to the guy at the front desk, and demanded for an explanation, but he just looked as confused and doesn't know anything either. So classic.

I was very disappointed to be treated this way (especially when I had paid for the room). They agreed for a refund, (another process which took 2-3 days, in which I have to be one proactively asking and reminding them of the process).

So much for my plans on that day...nothing from the general manager either. No apologies no nothing. I have to actually email the general manager first to get his explanation.

He apologized and said the issue was from "internal front office department communication". Very puzzling, indeed.
I can understand when miscommunication occurs during verbal communication, but my booking is already crystal clear. It's in the email. Were any of your front office staff even read emails? For a hotel that costs more than IDR 2 mio per night, these trivial things should not happen. Very fatal and very unprofessional. I know my hotels, so IDR 2 mio per night is equivalent to 4-5 star hotels such as Kempinski, Four Seasons, Mandarin, JW Marriot, Ritz Carlton, etc. High professionalism is very much expected when you are in this level.

The general manager said I could have the illusion room for free, as a compensation. As much as I would like to accept it, then I ask myself: what's the point? What's the use? My plans were already ruined, and it's already in the past, so why should I stay in the hotel for no occasion or purpose?
Upon my arrival, guest what. They said my room was not available because there was guests in room who already booked my room.

How in the earth could this happen? I complained about it to the guy at the front desk, and demanded for an explanation, but he just looked confused and doesn't know anything either. So classic.

I was very disappointed to be treated this way (especially when II had paid for the room). They agreed for a refund, (another process which takes 2-3 days, in which I have to be one proactively asking and reminding them of the process).

So much for my plans on that day...nothing from the general manager either. No apologies no nothing. I have to actually email the general manager first to get his explanation.

He apologized and said the issue was from "internal front office department communication". Very puzzling, indeed.
The comunication is written via email. I

It's been some time that I visited this establishment.

What used to me Alila run and owned, has been now become locally run and owned.

Prior to check in, the staff said: we are now independent, kindly forgive us in advance to any shortage of delivery that you may experience.

Now, that statement makes me wonder or worry how bad can they be now that is independently owned. But thankfully, it was not all that bad but, there are areas which can be improved.

The main road is right now underway of expansion so there are works going on, in Agoda, it was not indicated so honesty should be kept because I would still have stayed at the premise regardless.

The location is at the T junction of Kemang Raya. Brace yourself for insane traffic during nights, it's a busy area so do take note. But it's littered with trendy cafes and eateries in the vicinity.

Rooms - what I had was the Ivory. But as there are only 12 rooms in the whole establishment, it'll be nice that we can get to see the rooms as it is not labelled as: courtyard suites generically. There were so many images that indicated Courtyard Suites and some of the images showed a bigger and better room which I thought I paid for.

Clean and big room made me happy but the size of the TV was sorry to say, A JOKE. Granted that a guest here should not focus on watching the TV rather than enjoying the facilities and also location environment but to provide a HUGE room with a 24" TV was just ridiculous!

The design of the room plugs were also odd with all power plugs being used for lights the such. Ironic how I had to use a light dedicated plug for the kettle because the coffee area had NO plugs.

The room was encased in external glass but as it's literally a handshake away from the next building, security can be compromised. How about adding another layer of dead glass to current glass layer that can be opened? Apply 2 way glass treatment on that for privacy. Also, this will reduce noise pollution from neighborhood and also the main Street.

Room amenities were quite bare. Yes there were water and coffee facilities but the shower gel were not topped up. The towels were cream looking ( not that it's that colour but white has turned into pale and tired cream!) The room slippers were similar of that in POP hotel.

In a nutshell - where is the opulance?! It's a boutique hotel. The room was nothing but not. Slapping a nice rug and white everything hardly justifies it as such.

Decor - it was quite interesting but many spaces were oddly left alone to its own devices. It's like a white elephant. What a waste of perfectly fine space! It could be made more interesting - this I leave to the management employees.

Food - the rooftop was beautiful. At night it was great. And in the day, it's inviting. So we had dinner and bfast there and I have no complaints on the quality and standards of food.

Staff - all friendly and helpful, I have no complaints as well.

Overall, it's sad to see an icon as such being undertaken locally but not allowed to fully show it's potential.

My comments, I feel, should they be met, will surely put Icon up to its previous glory again. 4/5 stars due to my comments above but otherwise, it could have been a 5star experience from me.

All style. Little substance. AC not enough for the large room. Bed hard as a rock. TV too small for the room. Sitting area looks nice but it's not particularly comfortable.

And - There's no separate area for the toilet. Better be REALLY comfortable with the person you are staying with. Wouldn't recommend it. Other, cheaper options in the area.

kamarnya besar, and its open concept,
kamar mandinya juga open banget. jadi kalau nginap dengan teman, mungkin ga recommend kali ya.
but for couple, its very recommended.
its nice though. it doesnt look that nice from the outside, but once you get inside, you'll see the "fancy" side of the hotel. the service is good, even the satpam is very polite.
its just the room is kind of old.

Absolutely loved the design of the entire hotel. The staff told us each room has different design. The outdoor infinity pool was gorgeous just wish it could be more clean and clear water. A La Carte breakfast was amazing, thumbs up to the chef!