Grand Mogador Agdal

Attending a large corporate event with my company. I moved from my first room as the lights kept going out after a few minutes depsite being "fixed". The lights work in my second room but the shower doesn't. Many colleagues have moved rooms due to similar issues including traffic noise and ant infestations. I have just discovered ants on my bedside table. The hote is TIRED and in desperate need of some TLC. The carpets in the hallways are threadbare and much of the decor needs redecorating. The hotel claims to be 5 star (i think?) but is barely a 3 star in my opinion. I am only here for tonight and one more night so unless the ants eat me alive, I'm not sure I can be bothered to ask to change rooms again as I will probably get one of the rooms already rejected by colleagues. Very poor. Avoid this hotel unless you want something near the airport with a decent looking outdoor pool.

No ac
Breakfast closing before time
Feels like a 2 star hotel
Working hard jobs while guest are here
Rooms and halls very cold

We stayed at the Grand Mogador Agdal for what was meant to be a relaxing break. Unfortunately, from the moment we checked in to the moment we dragged our bags back out, it was a comedy of errors, only no one was laughing.

Check in was painfully slow, with staff appearing utterly disinterested. Not a smile, not a welcome drink, not even basic guidance about the facilities. That should have been the warning sign.

Our room was serviceable at best, though “cleaning” here seems to mean straightening the sheets and running a mop across the floor. Fresh towels were treated as if they were a rare commodity, and we were told two was the maximum allowance. Requests for more were simply refused.

The facilities were equally disappointing. The gym’s weights were broken or missing, making it completely unusable. The children’s area looked abandoned, with a broken trampoline, a deflated bouncy castle, and out of order slides in the pool area. It was disheartening and frankly unsafe.

Food was another major letdown. The buffet food was consistently stone cold, regardless of the time you went. Drinks were equally rationed, with just one bottle of water provided per person and no chance of getting another.

The entire experience was defined by indifference and incompetence. For a property that calls itself a “Grand” hotel, it fails to meet even the most basic standards of hospitality.

In summary, this is not a hotel. This is a circus run by clowns. Avoid this like you tried to avoid COVID!

Amazing and friendly

DO NOT EAT THE PIZZA HERE IT IS TERRIBLE. The bottom was soggy and when I explained this staff became aggressive, we left half the bottom as it was not nice. When i tried to explain staff were aggressive.

Me and my friend have just spent a week here and enjoyed it very much. The room we stayed in was beautiful and we loved the all inclusive breakfast, the poolside and especially all of the kind staff we met. Everyone was so lovely to us and it really made our trip so enjoyable. A special thanks to the Bahia Restaurant staff, especially Yousef and Ayoub, we will miss it so much but definitely be visting again! Love from Taieba and Fawzia ❤️

I love this holiday so much... it gave me so much memories with friends I just knew... and also Amina she's so cute and adorable...

Lovely hotel and swimming pools. Loved the fact we could use Aqua park too (mogador aqua fun) as all the animation and slides were on that side. It had a clean lobby/reception area. Clean hotel towels provided.

Lovely breakfast provided however the fresh juices outside attracted a lot of bees! Perhaps these should be in the main breakfast area.

However the hotel needs a lot of work in the rooms. As our fridge door was half hanging off, bathroom needs work as shower snapped off in the bath tub after first use but as we had 2 rooms next door to each other we ended up going to use other bath in the other room for kids. It was very problematic and time consuming.

We were given a room facing the road and there was a lot of noise at night from the road! I don’t think these rooms are suitable for family with kids as it can be a lot of disturbance all night.

Also it’s not an all inclusive and I think it’s very expensive for what we paid and the services we received in return.

I would return but certainly not for the price we paid this time around!

Overall it’s a good hotel and kids did like it.

The air-conditioning was not working and temperature was 45 outside
Chech inn have taken so long

The only good thing about this old hotel and 5 stars about this hotel was the pool area and kids play area. This is totally a 3 star hotel at best and although it is cheap, it lacks the basics of any decent hotel. The staff here have lost interest in providing hospitality and this is obviously because the hotel does not invest in the structure and making improvements. The owners should look at the comments and try to improve things as the hotel has the potential to be much better.

Good things:
1. Pool area
2. Kids play area outdoors.
3. Location is good with taxis readily available to take you to the town within 10 minutes.
4. The front security chap is very friendly and helpful, he deserves the most credit of all the staff in this hotel as he smiles and says hello and shows an interest in trying to help you.
5. The rooms are all very good sizes, albeit dated decor. The bathroom is large but again very dated (bathtub has shower curtains that do not look like they have ever been changed).

Bad things:

1. The hotel is very very dated and has not been updated for what looks like decades.
2. The staff are not the most friendliest, going to the front desk which you end up doing lots if you stay here is not for the faint hearted.
3. Air conditioning is too little for the size of the room, however we had 3 rooms and the ground floor room had a very powerful air conditioning which showed that the other rooms air con was either old or not good enough.
4. If you stay at this hotel, make sure you do not keep you room key card next to your phone or any other devices as it stops it working. My cards for all my rooms would stop working all the time, only on the 3rd or 4th time of going to the front desk where the staff seemed annoyed that my card kept needing to be recoded did they say am I keeping it next to my phone (as if I should have known this myself).
5. The bathrooms are large but there is no hotel feel to them, very basic refilled bottle of hand soap and hand cream as well as shower gel in the bathtub - all attached to the wall in case you try to steal it. The fittings and fixtures in the bathroom are from the 1980s.

They need a renovation on the property.
Capert in the stairs all old and dirty, funk smells on the hallways.

A/C was not working property in the nigh. Day time was very cold, but in the night was not. Not sure why...

Amazing Breakfast

Good customer services 👍

Very bad hotel and worst customer service you can imagine. Since the moment you arrive, no one help you with the bags even when there was a person at the hotel entrance. The check in took one hour and they gave us the wrong room (they downgraded our room). The hotel is old and is disgusting, everything seems to be dirty and in bad shape. The restaurant had a street cat inside and no one took him out (I like cats but not inside the restaurant and next to the food I’m eating, not to mention that a lot of people is allergic to cats) the air conditioner was so old that it never worked and the room was extremely hot. Please do not stay here

My stay at this hotel was absolutely wonderful! Beautiful hotel with fantastic service, I can't wait to return there inchallah

From the moment we arrived at the hotel, we were truly impressed by the exceptional service provided by Valeed and Karim. After a long journey, being welcomed so warmly made all the difference. Both Valeed and Karim greeted us with genuine smiles and an incredibly professional yet friendly attitude, which immediately set a positive tone for our entire stay.

They were attentive, efficient, and made the check-in process smooth and hassle-free. What stood out the most was the personal touch — they went above and beyond to ensure we felt comfortable and well taken care of, answering our questions with patience and offering helpful suggestions about the hotel and surrounding area.

It’s rare to come across such dedicated staff who take pride in what they do. Their excellent hospitality made us feel not just like guests, but truly valued. It’s this kind of service that leaves a lasting impression and turns a good stay into a memorable one.

Thanks to their warm welcome and professionalism, we started our trip on a very high note. We are already looking forward to our next visit and will definitely be returning to this hotel again.

A heartfelt thank you once again to Valeed and Karim for their outstanding service — you truly made our stay special!

For the price we paid, it is below expectations. Bathroom was not in perfect conditions, food is not excellent, tye hallway is cary and smelly…

nothing special, too ordinary for a top class facility

AWFUL, DO NOT STAY!
I arrived on 2nd Jnuary. I booked for 10 nights.
It was such an awful experience that I left the same night I arrived.
The hotel was grubby and very dated.
Carpets were dirty.
No hot water, it was too cold to have a hot bath.
Heating didn't work and I was very cold in my room.
The hotel receptionists were so cold they wore outdoor coats behind the reception desk.
The swimming pool was a building site.
My room phone did not work.
Feral cats were running around inside the hotel.
All corridor doors to outside were wedged open and it was freezing outside my room.

The male receptionist was extremly rude. When I complained about the tepid bath water he said 'If you want hot water, go to a hammam'.

I have repeatedly asked for a full refund but so far, the hotel have ignored my emails. Booking.com also have not responded to my repeated complaint.

I paid £707 and want a full refund!

I would like to express my heartfelt gratitude to Ms Jasmen for her exceptionally warm welcome and outstanding professionalism. Her kidness and dedication made my experience truly memorable hope to return soon 💖❤️❤️❤️ thank you to the staff of Mogador Hotel

The hotel is good but could benefit from improved maintenance. However, Yassamine and Khawla truly stand out as the best among the staff, playing a vital role in making the experience exceptional. Their warm welcome and unwavering dedication ensure that everything runs smoothly and meets high standards.

We hope that during our next visit, the hotel will fully meet our expectations.

The hôtel is good but could benefit from improved maintenance however Yassmine khaoula et Kamal tryly stand out as the best among staff
The hôtel is good but could benefit from improved maintenance however Yassmine khaoula et Kamal tryly stand out as the best among staff