Hilton Garden Inn Fort Collins

It was interesting to have an Indian restaurant located in the lobby, open for business at lunchtime and dinner. Our pillows were not at all comfortable like we have been accustomed to. The toilet was not adult height, better suited to a small child. We have stayed here on previous 4 night trips and never had these issues.

The property has obviously changed management and the result is a definite decline in the care and offerings. As an example, they only offer Indian Cuisine for dinner at the restaurant, which is a disappointment for people that don’t appreciate that cuisine. We have stayed at this facility several times in the past and was instantly aware that the cleanliness has declined. The floors in our room were dirty in the corners and the sheets did not fit the bed. They kept slipping off the corners all through the night leaving us on a mattress pad that was not too clean. Unfortunately we will be forced to seek other accommodation the next time we visit Ft Collins.

可以提供免費水會更好，住宿一晚瓶裝水要價。

That breakfast was $16 per person

Small uncomfortable shower that was difficult to get warm

Housekeeping did not refill the coffee pods, even on the day they actually did "housekeeping". Plus I was charged for 2 bottles of water that really should have been complimentary after staying three nights. Just another nuisance charge that these places are sticking us with nowadays. It was only 5$ but it was an insult.

1. I cannot take the presence of the air con unit in the room - such arrgmts are from the past century. Since it snowed during my stay, the unit had to be run and it was noisy.
2. The coffee machine did not work and it required replacement.
3. I was told that due to some management issues, the hotel has lost its alcohol distribution licence - it was weird to have only soft drinks at the bar and restaurant.
4. I am not sure of the quality and the taste of the prepared meal - there were ingredients which stank so badly that I could not complete the meal.
5. There appeared to have been some miscommunication between various clerks. I had an agreed late check-out and while I was away, I got frantic calls from the receptionist asking for me to pack and take my stuff out. When I explained that I have a late check-out arrgmt, I was told that there is no such thing at their hotel. Really? Eventually, he found the note from his colleague somewhere in their records and I was able to check out in reasonable manner. Such lapses cannot be happening in a respected hotel - the way the notes are transferred between shifts has to definitely improve.

Continental breakfast was expensive for what we got. Hot food not very hot.

Housekeeping never came in our room. It was supposed to be checked every other day.

Toilets too low.

parking

It seemed shabby. Needed updated. Free breakfast. Blow dryer didn't really work or air in my room.

The ac situation was weird. We had it on 71F which normally would be perfect, it was too stuffy and warm so we dropped it down to 67F. Middle of the night we were so hot and the ac had shut off. We had to take it down to 65F to get it back up and running again. There was no fan in the bathroom which was odd. Bathroom could've been cleaned a bit better for over $300 a night- hair from a previous guest was on the floor. Lastly, we weren't able to open the window which was frustrating. We would've rather had fresh air for sleep, but that was not available.

We had free breakfast and went to it 20 minutes before scheduled closing time and it was all blocked off and the food put away.