TownePlace Suites by Marriott Kalamazoo

Hotels
TownePlace Suites by Marriott
8 (217 reviews)
5683 South 9th Street , Portage , us

Free
Children allowed
Pets allowed

Facilities

Offsite parking discounted rates available
Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Terrace
Family rooms
Pets allowed
BBQ facilities
Lift / Elevator
Luggage storage
See all facilities

Review Highlights

Pros:
Friendly staff
Convenient location
Cons:
Cleanliness issues
Inconsistent room quality

Categories

Cleanliness
7.08
Several reports of dirty rooms and maintenance issues.
Service
9.05
Staff described as friendly and helpful multiple times.
Location
8.59
Conveniently located for guests visiting nearby attractions.
Room Quality
7.54
Mixed reviews; some rooms found to be in need of TLC or renovations.
Amenities
8.07
Rooms equipped with kitchens; however, pool temperature and availability of hot tub were concerns.
Value for Money
8.53
Guests felt they received decent value, particularly with kitchen amenities.
Food and Beverage
7.08
Breakfast quality noted for improvement.
Overall Experience
8.05
Guests overall enjoyed their stay despite some issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-08 13:22

Property Description

Convenient Location
Located near major interstates, the all-suite TownePlace hotel in Kalamazoo, Michigan offers easy access to key highways for seamless travel.

Comfort and Convenience
Enjoy the indoor pool, hot tub, and free WiFi during your stay. Each suite features a fully equipped kitchen, flat-screen TV, and air conditioning for a comfortable experience.

Nearby Attractions
With the Kalamazoo Battle Creek International Airport just 10.7 km away and Kalamazoo Valley Community College a short 2 minutes' drive, explore the area with ease from TownePlace Suites Kalamazoo.

Book your stay now at TownePlace Suites Kalamazoo for a perfect blend of comfort and convenience.

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
In the event of an early departure, the property will charge you the full amount for your stay.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: GRR

Property Policies

  • Parking

    Free public parking is possible on site (reservation is not needed).

  • Pets

    Pets are allowed on request. Charges may be applicable.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 11 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Internet

    Wired internet is available in the hotel rooms and is free of charge.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

Location

Guest Reviews

8
Based on 217 reviews
Cleanliness: 7.08
Service: 9.05
Location: 8.59
Room Quality: 7.54
Amenities: 8.07
Value for Money: 8.53
Food and Beverage: 7.08
Overall Experience: 8.05
D
Deborah extended_group us
10
2026-01-20 via Nuitee
D
Darcelle family_with_children us
3
Was not worth the price
Pros:

The staff was nice and helpful

Cons:

My sheets was dirty and my pots and pans was dirty the pool was super salty , and the breakfast was not good at all

2026-01-15 via Nuitee
L
Leonard family_with_children us
10
2025-12-16 via Nuitee
M
miller family_with_children us
9
Cons:

No hot tub

2025-12-10 via Nuitee
D
David family_with_children us
1
2025-11-20 via Nuitee
L
Laura extended_group us
7
In town for a son’s family wedding
Pros:

The continental breakfast staff was very friendly and helpful

Cons:

The room was dirty in spots

2025-10-26 via Nuitee
D
Dukes family_with_children us
9
Pros:

Nice rooms staff nice.

Cons:

Pool cold. Hotel didnt have enough blankets to accomadate all guests.

2025-10-13 via Nuitee
L
lyn couple us
8
Your place was pleasant, conveniently located, and the breakfast was yummy. Will stay again.
Pros:

The desk clerk, Punkin Davis, went above and beyond for us. We had an issue with Booking.com and they were unresponsive (less than helpful. Much less.) and she hung in there for us. Plus, she was pleasant and charming the entire time. Give that girl a raise!!!

2025-10-12 via Nuitee
J
Judy
2
Pros:

Fleas in the bed, torn curtains, elevators stopped working, dead batteries on door locks, clogged bathroom drain, clogged air conditioner filters and computer system was down. Could not get receipt for stay and had to call twice to get one sent via email. Overall very disappointed and would not recommend. Not the type of hotel you expect with the Marriott name.

2025-10-04 via Nuitee
J
Joshua couple us
4
2025-09-28 via Nuitee
V
Varun
6
Pros:

Not too impressed but it was okay. They dont do full cleaning everyday. Its always every other day unless you make a request for it to be done everyday. Otherwise its just taking garbage out everyday. The renovation is overdue for sure! The spring bed was almost broken but I survived! Kitchen was fully operational which is what I needed the most. Both Elevators were out of the service for the whole week and im sure they still have mot fixed them yet! I specifically looked for bwd bugs did not find any to my surprise otherwise it would have been a disaster and I would have checked out immediately. Can not rule out checking for bed bugs given its current condition.

2025-09-21 via Nuitee
K
Kimberly
10
Great hotel!
Pros:

We came for family weekend at WMU and stayed two nights. It was perfect for what we needed. We loved having a full size refrigerator and a kitchen. The hotel is older but still in great shape. We will definitely be back!

2025-09-21 via Nuitee
J
Jesse
8
Pros:

Overall great stay. When I arrived to this location after I booked through Expedia for better rates I had learned right away when checking in that their system hard drive was severely corrupted.tge place was nice staff was nice even though I had to deal with 3 different inconvent issues, I understand that they were dealing with a complete system crash the three days I booked. I don't hold this against them but had to deal with it. I ended up staying a extra night I spoke with management to drip a flawed charge also they didn't charge me the extra night.profeshionalness of the situation could have been more transport but again it seemed like they were dealing with a huge system corruption. Also it was very clean but I will note that this location has a kitchen the rooms, everything was clean but Everytime you walked in it smelled like musky mildew obviously from the kitchen.

2025-09-20 via Nuitee
G
Gerardo
10
Amazing Stay
Pros:

The place was nice, clean, well lit parking area & the staff was very friendly. Will definately be staying here again when we come back to visit.

2025-09-12 via Nuitee
F
Friedrich family
2
Pros:

When I checked in, I had to fill out a paper form because their computer system was down. This included my credit card info and PIN. I was told the system would be down about an hour, after which they would shred the form I filled out. When I checked out the following morning, they still had the form in a stack, unsecured. If my credit card info has been stolen, I’ll know the origin. This is sloppy hotel management. You took me back to the ‘70s, Marriott. You’ve lost a customer.

2025-09-06 via Nuitee
G
George
6
Pros:

Staff were nice. Property is very old, interiors look worn. The floor in the room was sticky, and there were lots of fruit flies in our room.

2025-09-04 via Nuitee
S
Sokol partner
8
Pros:

We stoped for the night. Nice place , I d go again

2025-09-04 via Nuitee
E
Erica couple us
5
Ok
Pros:

Location
Friendly staff

Cons:

Pool area nasty.
Found a dirty wash clothe in the shower.
Mattress was stained.

2025-09-03 via Nuitee
S
Sandra Janet family
6
Pros:

Breakfast should be improved a lot, better eggs and more fruit and proteins during the breakfast

2025-09-02 via Nuitee
M
Melissa partner
6
Pros:

This hotel needs a renovation. It's tired and in need of some TLC.

2025-08-31 via Nuitee