Hotel Ilusion Calma & Spa

Hotels
Ilusion Hotels
7.6 (106 reviews)
Carrer de Horaci, 5, Can Pastilla, Palma de Mallorca, Mallorca, 7610 , Palma de Mallorca , ES

Facilities

Full-service spa
Arcade/game room
Free WiFi
Swimming pool
24-hour front desk
Terrace
Luggage storage
Sauna
Concierge service
Steam room
See all facilities

Review Highlights

Pros:
Good food
Friendly staff
Excellent beach access
Cons:
Shower design issues
Inadequate cleaning

Categories

Cleanliness
6.06
Daily cleaning was superficial, with hair remaining from previous guests.
Service
8.03
Staff were friendly and provided adequate service.
Location
8.57
The beach is easily accessible within a few minutes' walk.
Room Quality
7.52
The room was well equipped, though the open shower design was problematic.
Amenities
7.05
The pool was small but met expectations based on booking information.
Value for Money
8.01
Overall value is good, especially for a short stay.
Food and Beverage
8.56
Food was good with a variety of options available.
Overall Experience
7.03
For a short stay, the hotel is recommendable.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-08 00:12

Property Description

Discover the perfect blend of relaxation and adventure at Hotel Ilusion Calma & Spa, where Mediterranean charm meets modern luxury.

Indulge at the Spa
Rejuvenate your body and mind with our exceptional spa offerings, including soothing massages, revitalizing facials, and luxurious body treatments designed to refresh your spirit.

Fun in the Sun
Enjoy our stunning outdoor pool, indoor pool, and sauna, perfect for unwinding and soaking up the sun while our arcade/game room provides entertainment for guests of all ages.

Culinary Delights
Savor delectable meals at our on-site restaurant, or cool off with a drink at the bar/lounge or poolside. With all-inclusive options available, delightful dining experiences await you, ensuring a stress-free getaway.

Elevate your escape in Palma de Mallorca—book your stay at Hotel Ilusion Calma & Spa today!

Important information:

  • Cash transactions at this property cannot exceed EUR 1000, due to national regulations. For further details, please contact the property using information in the booking confirmation.
  • Reservations are required for massage services and spa treatments. Reservations can be made by contacting the hotel prior to arrival, using the contact information on the booking confirmation.
  • One child 1 year old or younger stays free when occupying the parent or guardian's room, using existing bedding.
  • Some facilities may have restricted access. Guests can contact the property for details using the contact information on the booking confirmation.
  • Cashless payment methods are available for all transactions.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: PMI

Property Policies

  • Pets

    Pets not allowed

  • General

    Cashless transactions are available

  • Guest type

    Essential workers only - NO

  • Covid

    Property does not offer onsite COVID-19 testing

  • General

    Professional property host/manager

See all policies

Location

Guest Reviews

7.6
Based on 106 reviews
Cleanliness: 6.06
Service: 8.03
Location: 8.57
Room Quality: 7.52
Amenities: 7.05
Value for Money: 8.01
Food and Beverage: 8.56
Overall Experience: 7.03
J
Janina partner
8
Pros:

Insgesamt hat uns das Hotel sehr gut gefallen.
Das Essen hat uns gut geschmeckt, jeden Tag neue Auswahlmöglichkeiten. Die All in Getränke waren nicht die typischen die man kennt, Bier und Wein konnte man trinken.
Das Zimmer selber war sehr gut ausgestattet. Die offene Dusche war etwas nervig, da das ganze Bad nach dem Duschen unter Wasser stand.
Es wurde jeden Tag sauber gemacht, aber leider nur sehr Oberflächlich. Haare die ganz sicher schon vor unserer Ankunft in der Wand und an der Dusche klebten, wären auch noch am letzten Tag da gewesen, wenn wir sie nicht irgendwann selber entfernt hätten.
Der Pool ist sehr klein, aber das sieht man ja schon bei der Buchung, war für uns nicht relevant.
Man konnte den Strand vom Hotel in wenigen Gehminuten erreichen.
Für ein paar Tage ist das Hotel empfehlenswert. Wir würden es wieder buchen.

2025-09-06 via Nuitee
E
Eva friends
10
Pros:

Gutes Essen , Personal freundlich, Strand super. Leider die Ligen im Hotel kaputt.

2025-09-06 via Nuitee
V
Virpi
10
Pros:

Super friendly and helpful staff made the quick overnight stay very comfortable and pleasent!

2025-05-29 via Nuitee
C
Chrystal partner
10
Pros:

Staff are always happy to help where needed, had a variety of food options for breakfast, lunch and dinner. The location is quite ideal as it has surrounding beaches, lots of other bars and restaurants and things to do in the area. Lovely place to be.

2025-05-28 via Nuitee
H
Heike friends
8
Pros:

Alles zu unserere Zufriedenheit, würde ich immer wieder buchen

2025-05-24 via Nuitee
V
Verified traveler
10
Fabulous long weekend break
Pros:

Fantastic from start to finish. All the staff were friendly and helpful. Food was fresh with lots of variety. The hotel was cleaned to a high standard. No complaints, will definitely return

2025-05-06 via Nuitee
N
Natalie Stephanie partner
8
Pros:

Nice little relaxing break.
Clean rooms with daily maid service.
Always something to eat.
Good range of all inclusive drinks.
Friendly staff.
The only negative was that the plates and cups were noted to be a little dirty on the odd occasion.

2025-03-29 via Nuitee
C
Chrystele
8
Sejour agréable dans une ambiance festive
Pros:

Hôtesse d'accueil souriante et professionnelle. En plus, elle parlait français.
Chambre propre bien qu'un peu usagée.
Bonne literie.
Nettoyage quotidien, changement des serviettes à la demande.
Possibilité d'emprunter une bouilloire à la réception.
Remise de serviettes pour le SPA contre caution.
Restauration variée sous forme de buffet, poissons frais proposés tous les jours, cuisine régionale et internationale. Petit déjeuner copieux. Fruits frais de saison.
Animations en soirée.

2025-03-28 via Nuitee
A
Amanda
10
Pros:

Great stay - worked perfectly for what we needed.

2025-03-17 via Nuitee
D
Diana partner
8
Pros:

La comida no era bastante buena, y no había mucha variedad

2025-02-16 via Nuitee
D
Dominic family
10
Pros:

Perfect for an airport stop-over, and a wander around the town. Clean, comfortable, reasonably priced.

2025-02-12 via Nuitee
A
Alexander friends
8
Pros:

Gutes Preis-Leistungsverhältnis, "all in" mit großer Vielfalt und Speisen rund um die Uhr. Sehr freundliches, hilfreiches Personal. Einziger Kritikpunkt: vereinzelt angetrunkene Gäste, die nachts auf den Fluren zwischen den Zimmern laut diskutieren

2024-11-29 via Nuitee
A
Ainhoa partner
10
Pros:

Está muy bien

2024-11-19 via Nuitee
B
Bogdan
6
Noisy and tired 2* hotel
Pros:

Very noisy and tired. More like a 2* hotel. Is much older than in the pictures

2024-10-05 via Nuitee
B
Bernie partner
10
Pros:

We have been visiting the ilusion for several years and will continue to return due to the warmth and service received from the excellent staff.
The food and drinks are perfectly acceptable for all inclusive and the rooms are clean and comfortable.

2024-10-01 via Nuitee
N
Nicole friends
6
Pros:

The property was clean and food was labeled well and very good for those with allergies and dietary restrictions. They however put us in a handicapped room and our room had no stall for the shower so water was everywhere. Our balcony door did not have a handle to open from the outside so I almost got stuck outside, if it were not for my friend being in the room at the time. The hotel is also limited with no shop for supplies like sunscreen. The receptionist recommended us the pharmacy two doors down which sold it for minimum 20 euros while after exploring I found venders a 5 min walk away which sold it for 4 euros. The pool is smaller than what pictures show online but it is very clean. The spa was nice but the hot tub was only luke warm. After telling the receptionist they tried fixing it but it still was not hot

2024-09-29 via Nuitee
V
Victoria partner
6
Pros:

This property did not look like the photos, I am glad we only stayed 1 night as a stop over from the airport.
The area was not the nicest looking. Our room was large, but very bare, and the bathroom was a bit dirty.

Check out was easy.

2024-09-12 via Nuitee
M
Mr. Kim
4
Meget skuffende
Pros:

Yderst hjælpsom personale i receptionen. Også omkring ekstra bad efter vi har tjekket ud, samt hurtig taxa bestilling. Vi havde morgenmad, som var ringe - bl.a. manglede bacon og mellem 10-15 border var ikke ryddet imens vi sad der. Ingen hjælp omkring morgenmad.
Værelset er utrolig slidt, med stor utæthed i brusekabinen som betød at der var glat på gulvet og var nødsaget til at bruge flere håndklæder til at tørre op. Altan stolene var meget beskidte og flere flager af altan var faldet af. Toiletbrættet var meget løst. Der er kun et adgangskort, hvilket betyder at værelset var utrolig varm, når vi kommer fra stranden. Vi har været på tre andre hoteller i år og ingen andre havde denne gamle løsning, som må være dyre at anvende i stedet for at vedligeholde temperaturen i rummet.
Vi var meget skuffet over hotellet og kommer ikke igen

2024-08-05 via Nuitee
J
Jane
8
Pros:

We stayed overnight as planned as flught arrived late in day. The staffs were very friendly and helpful. The buffet breakfast was very hood with lots of choice.
The bathrooms could have been cleaned better.

2024-08-04 via Nuitee
S
Sasa
10
Pros:

Great service and staff....would highly recommend stay there

2024-06-03 via Nuitee