Luton Hoo Hotel, Golf and Spa

Had a wonderful stay here in a beautiful historic hotel a few years back as we were touring by car. It is sad to now read many of the negative reviews as they are so far out of whack with our fond memories of our stay. But I guess like anything, regression is possible without the requisite commitment to service quality.

I got married at the Luton Hoo last year and they made what should have been a happy exciting time into one of the most stressful and frustrating times I had ever experienced, it got to the stage where I had to hire a wedding planner to ensure it all went smoothly on the day. At the time I felt leaving a review would have been a waste of time and I would never visit in my personal time or pay for the privilege anymore.

However, I recently had to visit again for work and found it to be the same chaotic experience. I have been visiting the Luton Hoo for 13 years and have seen this once grand hotel turn into a generic hotel. I would imagine they will lose a star in the next year or two as they have fallen in every category from house keeping to service and amenities. Once they offered generous Molton Brown products in their bathrooms to using a generic brand, this is one example in many and these changes have been carried out throughout the hotel. Once I would have benchmarked the Luton Hoo to Stoke Park but not anymore. The new owners haven’t got a scooby doo how to manage a hotel like this one and really need to stick to running airport hotels.

The same silly mistakes that were made at our wedding were made at this conference; the lady that made things very stressful completely blanked me which I thought was very professional. The only shining light at the Luton Hoo is Stephen and his team but when you are surrounded by people who constantly make mistakes then the mistakes will continue.

This tired old girl deserves owners and a manager to guard and maintain the wonderful history associated with this hotel and trying to penny pinch at a 5* hotel while continuing to charge huge prices will never win any prizes.

Thank you so much to Magda, Joao and Chris for making our weekend 27/28 Sept, such great fun. From the lovely welcome greeting on check-in, Magda taking us to our Room, which was a small suite, beautiful, plasterwork, frieze and frescoes, amazing heritage decor, details and features! I hope the re-development will be sympathetic to the history and original features, like marble, windows and skirtings etc The shower was brilliant, powerful and we had an enamel roll-top bath too. Despite the looming closure for refurbishment the team, looked after us throughout, asking if all was going well etc. Chris is a font of all Luton Hoo knowledge and I could have followed him around for hours. We had a little tour of the Queen Elizabeth and Princess Zia Suites, The Romanov Chapel and the Churchill room, Chris has many anecdotes to share. The spa was great, the jacuzzi was fabulously warm and so big. The grounds and trees are stunning, lakes, Rock Garden will be brought back to life. I really do hope the current team do have the opportunity to return once the facilities are updated. I'm so pleased we had the chance to enjoy Luton Hoo as it is now and really look forward to seeing how the refurbishment goes and visiting in a few years, even to test out the new facilities before opening. Best Wishes Kiran and Paul x

Great staff. Helpful

Unfortunately our stay did have a few hiccups that the staff tried their best to rectify but in the end it just made for a bit of an uncomfortable staying and leaving experience. May be something to do with the upcoming 2-3 year renovation of the hotel but definitely felt like a few things were off for a 5 star experience. Would place it somewhere around a solid 4.

I can't tell you how much I love Luton Hoo, it grounds, trees, and peace. I wish the house and the staff well over the next 3 years refurbishment. Madga, Chris and Pooja were particularly wonderful but the hotel's staff are so passionate and wonderful and it really shows. This was our 5th visit and I can't wait for our 6th. Thank you Luton Hoo team so much!

I cannot believe I didn’t find this place sooner but I feel extremely lucky to have visited before the restoration. Everything went above and beyond my expectations. The location js stunning! The customer service is top level. I felt extremely well looked after. I also liked the spa and the restaurant. HUGE THANK YOU TO CHRIS for making my stay so special and memorable. He is Wonderful person. I will always keep this place in my heart. And hope
To return soon. ❤️

Beautiful location

This hotel is spectacular, set in the most beautiful grounds. There is plenty of parking and the concierge and reception staff were so helpful and friendly; and the offer of a car to take you to the spa was a real treat with 2 small children and all our bags.
Sadly the attention to detail with service wasn’t what I expected from a 5 star hotel. We waited a long time to be offered a drink in the bar, and had to ask the second time, and the waitress looked very put out that we were ordering a second drink, quite rude to be honest, it was as if we were putting her out. It wasn’t busy, I might have understood it if it had been.
The fridge in our room wasn’t working, we needed to keep milk in there for our toddler. I called reception who were very apologetic and said someone would be there at 9am to have a look at it. However, nothing was done about it, which was disappointing.
There was only sachets of decaf coffee in the room.
The beds were really comfortable and the breakfast was outstanding.
All in all a wonderful hotel, but over priced and lacking the attention to detail that you expect from a 5 star hotel.

We had the Queen Elizabeth Suite for a couple of nights. Marvellous room, great dinners, great drinks. Everyone was very friendly. Walks in the grounds were amazing. We wish everyone well during the renovations and will be back in a couple of years. Thanks for looking after us so well and so close to the closure, nothing slipped in any way at all. Bravo.

Don’t bother. We have been here many times over the years, however today’s visit was extremely disappointing.
They are closing in 2 weeks for a re-furb but you think it was closed now. No staff, no organisation. The spa day ruined by a total mix up of treatments and forgetting I had one booked in. You’re paying the same money but deep relaxation room closed. No glasses for water and drinking out of plastic red cups.
Lunch is now in the main house but again no staff.
The place has clearly been working to a shut down for some weeks.

Great!

The staff were very pleasant and polite

The history of the building.

Amazing unexpected upgrade. The room size and facilities. Comfortable bed. The gardens and parkland.