Thames Riviera Hotel, Sure Hotel Collection by Best Western

Hotels
Sure Hotel Collection by Best Western
7.4 (3487 reviews)
Bridge Road , Maidenhead , gb

Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
24-hour front desk
Restaurant
Heating
Terrace
Bar
See all facilities

Review Highlights

Pros:
Friendly staff
Great location
Good breakfast
Cons:
Cleanliness concerns
Maintenance issues
Noisy environment

Categories

Cleanliness
5.43
Multiple mentions of dirty rooms and maintenance issues.
Service
8.4
Staff were friendly and helpful throughout.
Location
8.94
Location convenient for various attractions and easy access.
Room Quality
6.39
Some complaints about shabby room conditions and heating issues.
Amenities
6.92
Limited amenities and issues with heating controls, but generally adequate.
Value for Money
7.38
Fair value but with cleanliness and maintenance concerns affecting perception.
Food and Beverage
7.93
Breakfast was good, but some complaints about coffee quality and limited buffet options.
Overall Experience
7.8
Mixed experience; enjoyed the location and staff but faced several issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-16 02:27

Property Description

Scenic Riverside Hotel with Easy Access to London and Heathrow

River Views and Balconies
Many rooms offer stunning river views and small balconies, providing a serene and picturesque stay.

Relaxed Dining at Blue River Bar and Restaurant
Enjoy the friendly ambiance of the riverside terrace and garden. The cozy Blue River Bar features sofas, armchairs, and an open fire, perfect for unwinding after a day of sightseeing.

Comfortable Rooms with Modern Amenities
Rest easy in rooms with comfortable beds, flat-screen TVs, and free WiFi. Ideal for both leisure and business travelers looking for a convenient stay.

Book now for a delightful riverside experience with easy access to top attractions!

Important information:

Children/Extra Beds:
Please enter requests for extra child beds and/or cots, noting the age of the child, in the comments box when booking.

Group Bookings:
Reservations for 6 or more rooms made under the same name and for the same arrival date will be classed as a group booking and may require a deposit or full pre-payment before the date of arrival.

Pets:
The hotel does not accept pets, with the exception of guide dogs.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: LHR

Property Policies

  • Parking

    Free private parking is possible on site (reservation is not possible).

  • Internet

    WiFi is available in all areas and is free of charge.

  • Pets

    Pets are not allowed.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 2 years old stay for free when using an existing bed.
    Children from 3 years old to 17 years old stay for £25 per person per night when using an existing bed.
    Children up to and including 12 years old stay for £20 per person per stay when using an available extra bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

7.4
Based on 3487 reviews
Cleanliness: 5.43
Service: 8.4
Location: 8.94
Room Quality: 6.39
Amenities: 6.92
Value for Money: 7.38
Food and Beverage: 7.93
Overall Experience: 7.8
K
Keith solo_traveller gb
8
A top draw hotel with a fantastic riverside terrace.
Pros:

That view

Cons:

Absolutely nothing

2026-07-25 via Nuitee
A
Andrea couple gb
9
Lovely and great value for money
Pros:

Clean, quiet, comfortable , spacious. Lovely bedlinen
Nice staff

Cons:

Internet a little weak
Slightly dated decor but I'm not going to complain about that because price was so reasonable and everything else was very good

2026-07-25 via Nuitee
H
Harriet solo_traveller gb
6
Pros:

Location was great and bed was comfortable

Cons:

In obvious need of some tlc. Rooms and hotel in general look dated and despite seeming clean there are lots of old marks of the walls etc

2026-07-25 via Nuitee
Наско solo_traveller bg
8
2026-07-24 via Nuitee
S
Steven couple gb
8
2026-07-24 via Nuitee
A
Anthony solo_traveller gb
8
One night in Maidenhead
Pros:

Lovely hotel, great location beside the river with parking. It was clean, comfortable & has A/C. Staff were lovely & so helpful. Nice bar & outside seating. Didn't eat so cannot comment.

Cons:

The WiFi signal is quite weak if that is important to you.

2026-07-24 via Nuitee
S
StewBoo solo_traveller gb
8
2026-07-23 via Nuitee
S
Steve solo_traveller gb
8
2026-07-23 via Nuitee
D
Dani couple il
5
2026-07-23 via Nuitee
S
Stefanos Vroutsis solo_traveller gb
7
Thames Riviera hotel 2 nights stay
Pros:

Hotel location, hotel view, room size, breakfast

Cons:

Parking was not easy to find at nights let alone it was chargeable. No elevator made it hard to go to 2nd floor and move luggages

2026-07-22 via Nuitee
S
Sharon solo_traveller gb
8
Pros:

Fantastic location. Comfortable bed, air conditioning a bonus and very clean. Staff very helpful and friendly. Good breakfast choice.

Cons:

Paid car parking fee of £10.00 per night but not guaranteed a parking space. There are at least 2 accessible rooms( which are a blessing when having mobility issues) but only 1 disabled bay available, never available during my stay as same car used all weekend.

2026-07-21 via Nuitee
D
Douglass solo_traveller gb
7
2026-07-20 via Nuitee
O
Oleksii solo_traveller gb
6
2026-07-20 via Nuitee
G
Greg couple gb
4
Pros:

It was located by the river. Great view in the restaurant

Cons:

Room was dated and my window opened up onto the air conditioning unit

2026-07-20 via Nuitee
S
Sarah couple gg
5
Functional and average
Pros:

Excellent location breakfast plentiful room just hotel was very tired. We had damp blistered walls and leak in bathroom. Staff were very polite and attentive and hotel smelt lovely and clean just tired and needed a paint

Cons:

A room without crusty blistered paint

2026-07-20 via Nuitee
L
Lucy solo_traveller gb
8
Nice riverside stay
Pros:

The location is lovely with great river views and outside seating area to make the most of them.
The staff were friendly, there was a reasonable choice of options at breakfast.
I was able to park but would have liked to have had the security of pre-booking a space.
Air conditioning was good in the room allowing a quite night sleep.
There were multiple plug sockets and they were in useful places.

Cons:

The shower didn't have anything to prevent slipping which could be risky for some. Also nowhere within the cubicle to put ones own shampoo etc.

2026-07-20 via Nuitee
C
Claire solo_traveller gb
6
Nice but I wouldnt come back
Pros:

I liked the room it was a good size for what we needed and it was very clean, the minimal staff they had were very nice and helped where ever they could, the food was nice

Cons:

When we arrived we managed to squeeze in to one of the parking spaces on the grounds thankfully we found that as we wouldnt have known where we could park, the reception wasnt manned as only one member of staff was doing both reception and the bar we pressed the bell and was ignored, we were not warned of the amount of narrow stairs there would be and doors which were a struggle to open carrying cases, we finally got up to our room which was basic only to find we only had one towel and minimal amount of tea milk and sugar, the pillows were so flat we needed to ask for more which the hotel were happy to provide but calling reception from our room was pointless as there was no one there to answer it, the bathroom was adequate but there was no privacy from the windows we had to keep the blinds closed,
In the bedroom area we could hear pigeons scratching around by our air-conditioning vent which was not pleasant,

2026-07-20 via Nuitee
N
nicola couple gb
8
Lovely hotel - perfect for a wedding stay over
Pros:

The riverside terrace and bedroom was clean and nice

Cons:

Bit tired in places

2026-07-20 via Nuitee
R
Ruth solo_traveller gb
8
Pros:

Room very soacious

Cons:

Windows covered in cobwebs outside. No fridge.

2026-07-20 via Nuitee
F
Frances solo_traveller gb
10
Convenient
Pros:

Convenient location to Maidenhead and excellent public transport

Cons:

Convenient

2026-07-20 via Nuitee