Thames Riviera Hotel, Sure Hotel Collection by Best Western

Hotels
Sure Hotel Collection by Best Western
7.4 (3306 reviews)
Bridge Road , Maidenhead , gb

Free
Children allowed

Facilities

Offsite parking discounted rates available
Parking
Non-smoking rooms
Air conditioning
Restaurant
Terrace
Non-smoking throughout
Outdoor furniture
Staff adhere to local safety protocols
Hand sanitizer in guest room and key areas
See all facilities

Review Highlights

Pros:
Friendly staff
Great location
Good breakfast
Cons:
Cleanliness concerns
Maintenance issues
Noisy environment

Categories

Cleanliness
5.43
Multiple mentions of dirty rooms and maintenance issues.
Service
8.4
Staff were friendly and helpful throughout.
Location
8.94
Location convenient for various attractions and easy access.
Room Quality
6.39
Some complaints about shabby room conditions and heating issues.
Amenities
6.92
Limited amenities and issues with heating controls, but generally adequate.
Value for Money
7.38
Fair value but with cleanliness and maintenance concerns affecting perception.
Food and Beverage
7.93
Breakfast was good, but some complaints about coffee quality and limited buffet options.
Overall Experience
7.8
Mixed experience; enjoyed the location and staff but faced several issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-16 02:27

Property Description

Scenic Riverside Hotel with Easy Access to London and Heathrow

River Views and Balconies
Many rooms offer stunning river views and small balconies, providing a serene and picturesque stay.

Relaxed Dining at Blue River Bar and Restaurant
Enjoy the friendly ambiance of the riverside terrace and garden. The cozy Blue River Bar features sofas, armchairs, and an open fire, perfect for unwinding after a day of sightseeing.

Comfortable Rooms with Modern Amenities
Rest easy in rooms with comfortable beds, flat-screen TVs, and free WiFi. Ideal for both leisure and business travelers looking for a convenient stay.

Book now for a delightful riverside experience with easy access to top attractions!

Important information:

Children/Extra Beds:
Please enter requests for extra child beds and/or cots, noting the age of the child, in the comments box when booking.

Group Bookings:
Reservations for 6 or more rooms made under the same name and for the same arrival date will be classed as a group booking and may require a deposit or full pre-payment before the date of arrival.

Pets:
The hotel does not accept pets, with the exception of guide dogs.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: LHR

Property Policies

  • Parking

    Free private parking is possible on site (reservation is not possible).

  • Internet

    WiFi is available in all areas and is free of charge.

  • Pets

    Pets are not allowed.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 2 years old stay for free when using an existing bed.
    Children from 3 years old to 17 years old stay for £25 per person per night when using an existing bed.
    Children up to and including 12 years old stay for £20 per person per stay when using an available extra bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

7.4
Based on 3306 reviews
Cleanliness: 5.43
Service: 8.4
Location: 8.94
Room Quality: 6.39
Amenities: 6.92
Value for Money: 7.38
Food and Beverage: 7.93
Overall Experience: 7.8
A
Alan couple gb
10
2026-05-16 via Nuitee
M
Montier solo_traveller fr
8
Pros:

Le cadre est sympathique avec la vue sur la Tamise, le petit déjeuner est très bien

Cons:

En réservant nous pensions être logé dans le bâtiments historique comme les photos le laissent imaginer. Notre chambre était en fait située dans un bâtiment beaucoup plus récent, et moins charmant, juste à côté...Les odeurs d'égout dans la salle de bain sont simplement dues à la bonde de la douche qui n'est pas adaptée. Cette bonde de douche est inefficace car elle ne siphonne pas l'évacuation de la douche et laisse passer les mauvaises odeurs circulant dans les canalisations d'eaux usées.

2026-05-16 via Nuitee
A
Annabel couple gb
9
2026-05-16 via Nuitee
S
Stu solo_traveller es
9
great location with walking access to boulters lock or little boat trips.
Pros:

paul was an amazing host.. nothing to much trouble and the service was superb.

Cons:

the only negative was the shower which was difficult to adjust either scolding hot or cold..

2026-05-16 via Nuitee
M
Meg couple gb
9
Great, pleasant and helpful staff. Perfect location .
Pros:

Location, comfort, staff.

Cons:

Green overnight light in room. We have stayed there in a different room which did not have this light. That stay was excellent

2026-05-16 via Nuitee
M
Meg couple gb
9
Staff all pleasant and helpful, comfortable hotel. Perfect location for us.
Pros:

Staff, location.

Cons:

All was good

2026-05-16 via Nuitee
S
Stu couple es
9
2026-05-16 via Nuitee
D
David couple gb
4
Very good location and beautiful place around the area
Pros:

Very good location

Cons:

The stairs

2026-05-15 via Nuitee
C
Charles couple gb
5
Will not recommend and will not come again!
Pros:

Close location to why we came to the area.
Lovely setting with a balcony overlooking the river.

Cons:

Took ages for anyone to answer the check in bell
Bed very uncomfortable & pillows virtually useless!
Aircon in room, instructions hopeless, ended up pulling the fuse out to switch off.
Stains in carpet unacceptable
Door to room, well don’t know what’s going on there with the lock?!
Breakfast was not the best, Best Western has been a whole lot better in other places.
Bar choices was very limited for beers and no draughty cider.

2026-05-15 via Nuitee
M
Mark couple gb
8
Great location, staff and food.
Pros:

Superb location on the Thames. We booked an executive room, which had a lovely view of the river.
Large, comfortable bed, and a luxurious 'waterfall' shower.
The only reason l didn't mark the hotel as superb was the lack of facilities such as a gym/pool, and no lift, (as my wife has limited mobility. We were offered a smaller, ground floor room, but she wanted the view!). The staff were without exception very friendly and helpful, and the food was very good.
We would definitely stay again.

2026-05-14 via Nuitee
M
Marah Valerie solo_traveller gb
9
2026-05-14 via Nuitee
S
Steve couple au
8
Good stay, great location
Pros:

The location

Cons:

No lifts

2026-05-13 via Nuitee
A
Amanda couple gb
8
2026-05-13 via Nuitee
G
Gary solo_traveller gb
10
Pros:

Friendly staff,Good food and a great location

2026-05-13 via Nuitee
D
Debbie couple gb
6
2026-05-13 via Nuitee
E
Edward solo_traveller gb
7
The location is great staff were very helpful we have stayed here frequently over the years but it’s looking a bit run d
Pros:

Location

Cons:

Lovely but a bit tired

2026-05-13 via Nuitee
M
Malcjoyce solo_traveller gb
10
Pros:

Location, staff, food,

Cons:

Nothing

2026-05-13 via Nuitee
J
James solo_traveller gb
8
2026-05-13 via Nuitee
A
Anthony extended_group ie
6
2026-05-13 via Nuitee
F
Francisco Javier extended_group es
10
2026-05-12 via Nuitee