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Facilities
Property facilities
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Health or beauty spa nearby
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Offsite parking discounted rates available
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Clubhouse
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Electric bicycle charging station
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Fitness facilities (surcharge)
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Parking
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Non-smoking rooms
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Air conditioning
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Swimming pool
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Restaurant
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Room service
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Family rooms
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BBQ facilities
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Lift / Elevator
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Luggage storage
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Express check-in/check-out
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Safety deposit box
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Fax/photocopying
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Tour desk
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Soundproof rooms
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Facilities for disabled guests
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Ironing service
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Hot tub/Jacuzzi
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Car hire
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Sauna
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Massage services
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Packed lunches
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Non-smoking throughout
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Private check-in/check-out
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Concierge service
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Allergy-free room
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Kid meals
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Heated pool
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Coffee Shop on site
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Fruits
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Spa/wellness center services
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Fence around pool
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Steam room
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Beauty Services
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Personal trainer
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Staff adhere to local safety protocols
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Guest rooms disinfected between stays
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Cleaning standards that are effective against Coronavirus
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Physical distancing rules followed
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Hand sanitizer in guest room and key areas
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Cashless payment available
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Fire extinguishers
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First aid kit available
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Sanitized tableware & silverware
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Contactless check-in/check-out
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Invoice provided
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Guests can opt-out any cleaning services during stay
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Smoke alarms
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Shared stationery like menus, pens are removed
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Physical distancing in dining areas
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Key access
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Food delivered to guest room
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CCTV outside property
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Process in place to check health of guests
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Access to health care professionals
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Face masks for guests available
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24-hour security
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Security alarm
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Thermometers for guests provided by property
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Key card access
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Happy hour
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ATM/banking
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Television in common areas
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Front desk (limited hours)
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Express check-in
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Access to nearby indoor pool
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Self parking (surcharge)
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Airport transportation - pickup (surcharge)
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Airport transportation - drop-off (surcharge)
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Offsite parking discounted rates available
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Fitness facilities (surcharge)
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Internet access
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Housekeeping on request
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Clubhouse
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Wine release events
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Reception hall
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Japanese garden
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Secured parking
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Garage
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Health or beauty spa nearby
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Swimming nearby
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Electric bicycle charging station
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Accessible train station shuttle
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No accessible train station shuttle
Review Highlights
Categories
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Property Description
Luxurious Accommodation and Dining
Shangri-La Hotel Xi'an boasts 4 trendy designer restaurants and stylish rooms with free Wi-Fi. The atrium-style Lobby Lounge offers stunning garden views, perfect for a relaxing evening with live entertainment.
Wellness and Leisure Facilities
Guests can enjoy the indoor pool, 24-hour gym, and spa services for ultimate relaxation. The fully equipped health club with a heated pool is ideal for unwinding after a long day of sightseeing.
Convenient Location and Services
Located near shopping streets and major attractions, the hotel offers easy access to Metro line 3. With a tour desk for travel assistance and top-notch meeting facilities, it caters to the needs of both business and leisure travelers.
Book your stay at Shangri-La Hotel Xi'an for a perfect blend of luxury and convenience.
Breakfast-inclusive rates comprise breakfast for adults and up to 2 children aged 0-5 years.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Payment before arrival by bank transfer is required. The property will contact you after you book to provide instructions.
Property Policies
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Parking
Free private parking is possible on site (reservation is not needed).
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Internet
Wired internet is available in the hotel rooms and is free of charge.
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Pets
Pets are not allowed.
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Children and extra bed policy
Children of any age are allowed.
Children up to and including 2 years old stay for free when using an available cot.
Children up to and including 17 years old stay for free when using an existing bed.
People no matter the age stay for CNY 408 per person per night when using an available extra bed.
Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.
Location
Guest Reviews
Very luxurious for a reasonable price.
Serious Air Conditioning problems. If you need a cooler room to sleep at night the central AC is not up to it.
La propreté de la chambre, son isolation phonique et sa grandeur
Le buffet petit déjeuner varié
L’emplacement, un peu loin du centre, obligés de prendre un didi pour aller au quartier musulman ou dans un centre commercial.
Un léger manque d’efficacité des employés : le transfert depuis la gare jusqu’à l’hôtel a été très compliqué à mettre en place (heureusement que quelqu’un à la gare a pu nous aider et a pris contact avec l’hôtel).
Également, nous avions demandé un transport pour les guerriers de terre cuite, le prix était exorbitant par rapport à un Didi.
Nous avons demandé si on pouvait nous prêter un parapluie, on nous a dit qu’ils n’en n’avaient pas. C’est un hôtel cinq étoiles, plutôt étonnant comme réponse
We like the Shangri la feel.
The location is too far from city centre.
Tian Xiang Ge staff attitude is not what we used to experience in other Shangri la restaurants.
Housekeeping, body soap empty during my shower.
My recent stay at Shangri-La Xi'an was a fantastic experience, made even more special by access to the Horizon Club Lounge.
From the moment I arrived, the service was warm, efficient, and genuinely attentive. The hotel itself is elegant and well-maintained, with spacious, comfortable rooms. The bed was incredibly comfortable, and the room was quiet, perfect after long days exploring Xi’an.
What truly elevated the stay was the Horizon Club Lounge. The lounge offers a calm, refined atmosphere with great views, making it an ideal place to relax or catch up on work. Breakfast there was more peaceful than the main restaurant, with a solid selection of both Western and Chinese options. The evening cocktail hour was a highlight: a generous spread of hot and cold dishes, along with a good selection of drinks, easily enough to serve as a light dinner.
The hotel’s location is also convenient, with easy access to business areas and a short ride to major attractions. Facilities such as the gym and pool were clean and well-equipped.
Everything from clean rooms, nice breakfast, good location, friendly staff and good amenities. I will stay at this hotel again
None
Lisa的服務非常親切
Reception staff were good and helpful..
Very nice hotel, good facilities, including great pool, nice breakfast
Area around hotel is nice but it's far from the centre
Das Shangri-La in Xi‘an hat unsere Erwartungen voll erfüllt. Das Zimmer war sehr komfortabel, besonders das Bett. Das Frühstücksbüffet und das Happy-Hour-Büffet waren sehr umfangreich und haben wir sehr genossen. Besonders positiv zu erwähnen ist das freundliche Personal, das teilweise auch gut Englisch spricht. Ein besonderer Dank geht an Emma Wan, Judy und Drama, die unseren Aufenthalt sehr angenehm gemacht haben.
Tutto, in particolare la colazione veramente eccezionale e la cordialità del personale.
Nulla
酒店员工非常礼貌，服务周到。
Pentru meniu european, slab.
Location and food were excellent, staff are friendly.
This was a very satisfying stay. I also really like Xian, the ancient capital of 13 dynasties. The hotel's facilities, service and hygiene were all top-notch. Thank you to Manager Sherry of the executive floor for her warm hospitality.
This was a very satisfying stay. I also really like Xian, the ancient capital of 13 dynasties. The hotel's facilities, service and hygiene were all top-notch. Thank you to Manager Sherry of the executive floor for her warm hospitality.
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