La Concha Resort, Puerto Rico, Autograph Collection

Hotels
Autograph Collection
8.8 (1003 reviews)
1077 Ashford Avenue , San Juan , pr

Children allowed
Pets allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Restaurant
See all facilities

Review Highlights

Pros:
Good location
Comfortable beds
Cons:
Cleaning issues
Inattentive service

Categories

Cleanliness
8.13
Several mentions of cleanliness issues, including unclean bathrooms and superficial cleaning.
Service
8.6
Mixed reviews; some positive feedback but significant issues with front desk service and handling of complaints.
Location
9.64
Numerous positive remarks about the prime location near dining and attractions.
Room Quality
8.59
Generally positive comments about room comfort, but noted complaints about bed size and cleanliness.
Amenities
8.62
Good amenities mentioned, but some issues with pool and beach upkeep.
Value for Money
9.08
Mixed feelings; somewhat pricey but good overall experience.
Food and Beverage
8.63
Breakfast included, but some reviews suggest improvements are needed in this area.
Overall Experience
9.1
Overall a pleasant stay, but with notable areas for improvement.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-10 11:12

Property Description

Luxurious Beachfront Experience

Infinity Pool and Casino: Enjoy stunning views from the outdoor infinity pool and try your luck at the 24-hour casino.

Fine Dining and Balcony Views: Indulge in exquisite cuisine at the resort's fine dining restaurants and unwind on your private sea view balcony.

Relaxation and Fitness: Lounge by the pool, sip cocktails at the poolside bar, and rejuvenate at the fitness centre with free weights and cardio equipment.

Ready to experience the ultimate beachfront getaway? Book your stay at La Concha Resort now!

Important information:

Resort fee includes:

• Bottled Water in room served daily
• Long Distance Calls 1-800
• Local Calls
• Beach & Umbrellas Service
• Fitness Center Amenities
• Enhanced High Speed Internet Access and Wi-Fi
• Complimentary Faxes
• Photocopies – up to 50 pages
• Business Center Comp Access
• Casino Match Bet Coupon $25 Value
• 2 Daily Hours of Bicycle Use

Resort fee inclusions exclusive for hotel guests to enjoy during your stay :
• One (1) Casino match bet coupon of $10.00 daily to redeem at our Casino del Mar. One (1) per room.*
• Two (2) hours of complimentary Bicycle Rental daily.**
• Complimentary one (1) hour use of private meeting room daily at the Business Center.***
• 9:00am – 9:30am - Daily Aqua Aerobics at the Upper Deck pool, hosted by our Hotel Wellness Instructor. ****
• 9:00am -4:00pm – Fitness Evaluation by our Hotel Wellness Instructor, one time per stay, per room, for two (2) guests. ****
• 5:00pm - 5:30pm - Meditation or Yoga class daily at beach. Meeting point at Fitness Center. ****
• Game on! Daily use of Beach Tennis Court and rackets for one (1) hour, from 10:00am to 5:00pm.
• Beach time! Use of beach paddle ball equipment for one (1) hour daily, from 10:00am to 5:00pm.
• 3:30pm - 4:00pm- Daily. Cocktail preparation class led by our on-site mixologist, Monday to Thursday at Marena Bar, and Friday to Sunday at our Lobby bar.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: SJU

Property Policies

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 16 years old stay for free when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

  • Internet

    WiFi is available in public areas and is free of charge.

  • Pets

    Pets are allowed. Charges may be applicable.

  • Parking

    Public parking is possible on site (reservation is not possible) and charges may be applicable.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

Location

Guest Reviews

8.8
Based on 1003 reviews
Cleanliness: 8.13
Service: 8.6
Location: 9.64
Room Quality: 8.59
Amenities: 8.62
Value for Money: 9.08
Food and Beverage: 8.63
Overall Experience: 9.1
K
Kellie couple pr
10
Bueno
Pros:

Si

Cons:

Nada

2026-07-17 via Nuitee
M
Mabel couple us
6
2026-07-15 via Nuitee
A
Angel solo_traveller us
10
2026-07-14 via Nuitee
C
carlos couple us
10
Best people, best food and drinks
Pros:

This was my fifth stay at this beautiful resort this year, and every time I return, it feels like coming home. Because the property is smaller and more intimate, you truly become part of a family with the staff.

A special thank you to our butler, Alexis. One of the biggest reasons we keep coming back is because of him. He always goes above and beyond, anticipating our needs and making sure every detail is perfect. He makes us feel at home from the moment we arrive.

Thank you as well to Julio in the restaurants for always accommodating our preferences, even when we ask for something not on the menu. Oscar is exceptional with his wine recommendations and always attentive. Santo, the restaurant supervisor, constantly checks on us and genuinely cares that every dining experience is outstanding.

The entertainment team deserves special recognition too. Priscila, Jesus, Mary, and the entire team are amazing. They are friendly, engaging, and make every activity fun without ever being pushy or making guests feel obligated to participate.

And thank you to Alexander at the VIP Club bar for his excellent service and warm hospitality.

I highly recommend this resort. The food and drinks are excellent, the rooms are immaculate, and housekeeping services them twice a day, ensuring that all amenities are always replenished.

This resort is more than just a vacation destination—it truly feels like a second home, and we can’t wait to return again.

2026-07-13 via Nuitee
I
Ildefonzo couple pe
9
Excelente
Pros:

Las piscinas los restaurantes los habitaciones todo excelente

Cons:

Me gustó todo

2026-07-12 via Nuitee
I
Ildefonzo couple pe
5
Regular
Pros:

Me gustó poco

Cons:

Las ventanas estaban cerradas y no se podía abrir, servicio poco eficiente

2026-07-12 via Nuitee
D
Dawn solo_traveller us
10
2026-07-10 via Nuitee
G
Glenn couple us
8
All in all a very nice resort. It had everything we needed and being clean and beachfront was great.
Pros:

Close to the beach.
Staff was very helpful and friendly.
Lobby smelled great!

Cons:

A little disappointed with the Aqua restaurant. The servers were fine but not impressed with the food.
Near the end of our stay, demolition began on a pool/oasis right below our window- there was no warning that this would be happening.

2026-07-10 via Nuitee
B
Bibijan family_with_children us
8
As I had some above mentioned downsides overall it was good not excellent.
Pros:

They had concert or very loud music all night then did construction almost every morning, that was disappointing. Also, I requested tea kettle on the arrival, concierge responded they never had tea kettle before. I needed hot water for my tea & I asked for hot water every day. On the third day another concierge said that they have tea kettle & send it to my room after 3 days struggling.
Hotel is beautiful with a lot of pools. By the way, they have two small size hot tubs, the water inside in both of them was disgustingly dirty.
Breakfast for a person over $50 before tip. Food is delicious but over priced.

Cons:

1. Not getting tea kettle on the arrival.
2. Loud music all night.
3. Early morning construction noise.
4. Dirty hot tubs.
5. False fire alarms.
6. Food is highly priced.

2026-07-03 via Nuitee
J
Jazmine couple us
9
My stay was great the resort was beautiful ! I had a great time !!!
Pros:

The location was convenient it’s on the strip and if your have to uber everything is in within close proximity

Cons:

The construction outside

2026-07-02 via Nuitee
H
Hannah couple us
10
Blissful
Pros:

Beautiful property and rooms with an exceptional view of the beach.

Cons:

Loved everything about the property

2026-06-28 via Nuitee
L
LeAnn solo_traveller us
8
La Concha Luxury Resort
Pros:

Access to beach and location! The size of my room and the view from balcony were a 10/10! Adult only pool overlooking the beach was perfection.

Cons:

Construction, one main pool was closed and under Construction. On our 2nd day a lot of seaweed was washed on shore and continued to get worse as the week went on. No beach cleanup conducted by hotel. Restaurant prices were a little high for mediocre food, even at the pool restaurants, service was slow.

2026-06-27 via Nuitee
L
Leila solo_traveller fr
10
Bel emplacement
Pros:

Superbe vue plage depuis la chambre

Cons:

Ça pourrait peut-être aider d'autres personnes qui ont pensé comme moi, mais la piscine qu'on voit sur la photo près du coquillage est une décoration ce n'est pas la piscine dans laquelle on se baigne. Elle est bien moins impressionnante.

2026-06-25 via Nuitee
T
Truong couple us
10
Absolute kudos to staff for fabulous service, wonderful location, so convenient.
Pros:

Excellent customer service, great location

2026-06-20 via Nuitee
D
Deborah couple us
10
I would highly recommend this resort. Quite peaceful and financially appreciated
Pros:

The Staff was exceptional. The location was Amazing. I will be returning. The restaurants was tasty clean and accommodating. Loved the Casino. Everything was so eye appealing. Thanks for the complimentary drinks by the pool.

Cons:

Housekeeping forgot to vacuum the floor.

2026-06-20 via Nuitee
M
Myers couple us
8
2026-06-19 via Nuitee
D
Divine Foji solo_traveller us
10
2026-06-16 via Nuitee
A
Alfredo couple us
10
Best hotel in San Juan
Pros:

Everything

Cons:

Nothing

2026-06-16 via Nuitee
A
Ariana couple us
10
10/10 experience. We WILL be back.
Pros:

La Concha exceeded our expectations in every way. No complaints.

Cons:

Loved everything.

2026-06-14 via Nuitee
G
Gina couple us
10
2026-06-14 via Nuitee