DoubleTree by Hilton Lisbon Fontana Park

We booked two rooms for three nights at DoubleTree by Hilton Fontana Park, Lisbon at the end of May because the Hilton name usually guarantees a certain standard of comfort and quality. Instead, this turned out to be one of the most frustrating hotel stays we’ve experienced.

The first warning sign came the moment we stepped out of the elevator. The corridors are long, dark, black tunnels that feel more like a prison block, bunker or dystopian movie set than a welcoming hotel.
The entire property seems obsessed with being “different” and “designer,” but completely forgets that hotels are supposed to be comfortable places where people actually want to stay.

The room design was equally baffling. Dark surfaces everywhere, gloomy lighting and a cold atmosphere that felt more institutional than luxurious.

The bathroom deserves special mention because it is, without question, one of the most ridiculous hotel bathroom designs we have ever encountered.

• The black glass partition provides virtually no privacy.
• Anyone in the room can clearly see the person showering.
• Even worse, the toilet area is visible enough to make using it uncomfortable.
• The toilet cubicle is surrounded by mirrors on multiple sides. Who wants to watch themselves from every angle while sitting on a toilet?
• The bathroom light shines directly into the sleeping area, making it impossible for one person to sleep while another uses the bathroom.
• The design seems to value shock factor over common sense.

As a couple, we found it uncomfortable. As parents travelling with our son and daughter in the second room, we found it completely inappropriate. How exactly are siblings supposed to share a room with a bathroom setup like this?
What makes it even more unbelievable is that the hotel proudly advertises this bathroom concept as an award-winning design. That honestly left us speechless.
After complaining, the hotel moved our children to a room with a non-transparent bathroom, which only confirmed that better room configurations do exist. Unfortunately, we were left in the original setup ourselves.

Then came the maintenance issues:
• Safe not working.
• Blinds not working.
• Because the blinds wouldn’t close properly, privacy became an even bigger concern.
• Door malfunctioning and requiring excessive force.
• Air conditioning stopped working.
• Multiple staff visits over nearly two hours while repairs were attempted.

Instead of enjoying Lisbon, we spent our evening trapped in the room dealing with one problem after another.
The only positive aspect of our stay was Diogo at reception. He genuinely tried to help, listened to our concerns, and did his best to resolve the issues. Unfortunately, once his shift ended, we were largely left on our own.

After an exhausting night, we woke up to a breakfast that was disappointingly average and far below expectations for a Hilton-branded property.
At that point we had completely lost confidence in the hotel.
We checked out after just one night and moved elsewhere despite having booked three nights.

Looking back, the most frustrating thing is that many of the problems appear to stem from a philosophy that prioritizes trendy design over guest comfort. The dark corridors, black walls, strange room layouts, lack of privacy, impractical bathrooms and maintenance issues create an experience that feels uncomfortable rather than luxurious.
A hotel can be modern without feeling like a prison, a hospital, a nightclub or a psychological experiment.
We couldn’t get out of there fast enough.

If TripAdvisor allowed zero stars, that’s exactly what this property would receive from us.

Absolutely not recommended for families, couples seeking privacy, or anyone expecting the quality and comfort usually associated with the Hilton brand.

A gorgeous and spacious room. Beds are comfortable. There were nice amenities, like a deep bathtub and a Lavazza coffee-maker. The staff were extremely courteous and helpful. Breakfast was quite good.

Tudo perfeito, atendimento pelo Felipe e os funcionários no café da manhã.

Big rooms with all their facilities

The reception staff were very helpful and provided excellent recommendations for local restaurants

O quarto é ok

I highly recommend this hotel The rooms are spacious, well appointed and quiet. The location is good - a short Uber to many attractions and an easy walk to a big park. What makes this hotel outstanding is the great customer service from the whole team. They really make our stay better. I will definitely come back when next in Lisbon.

Awesome staff, especially Mgr Diego and the other staff. So absolutely sweet and hospitable that one felt as we were being warmly welcomed. The hotel is unique to say the least. Having been an iron factory in the past it’s been transformed into a unique place with black decor. Getting off the lift into the hallway was a bit mind boggling. We thought we had entered Death Star! Since we didn’t expect it, we were hunting for the room number and eventually noticed them on the floor. Had a good laugh and took some pictures. Only thing missing was the Star Wars music! And, not to forget their awesome cookies! The rooms were spacious and clean. I would love to come back here for the staff and the cookies!

Hotel carino , pulito, buona colazione.
Bar efficiente

Localização e simpatia dos funcionários

Nothing

Номер був абсолютно не готовий до заїзду. Брудна кімната. Брудне килимове покриття, поганий запах у кімнаті, брудні стіни, меблі. Обдерті поверхні. Серед ночі спрацювала пожежна сигналізація! Просто не можливо було заснути та відпочити!

The DoubleTree by Hilton Lisbon - Fontana Park is a decent, well-located hotel that serves as a perfect base for exploring everything Lisboa has to offer. It was a refreshing change of pace from the standard Hilton aesthetic!

Exceptional Service
What truly made my stay exciting and pleasurable was the incredible staff. Everyone I encountered was friendly, welcoming, and highly professional. A huge thank you to:

Fabio and the breakfast team for a great start to the day.

Sergio, Alison, and the entire Front Desk team for their seamless hospitality.

Ana in the Saldanha Mar Restaurant for her wonderful service and sharp humour!.

Design & Atmosphere
I know many reviews comment on the black walls, and while there is indeed a lot of black, I think it is done aesthetically well. It feels like a stylish nod to the original architecture of the building rather than just a design choice. It’s sophisticated and gives the hotel a unique character that stands out from other properties in the chain.

Overall, it was a fantastic stay. Thank you to the whole team for making me feel so welcome!

Lokalizacja rewelacja, łóżka mega wygodne, pokój czysty, widok z tarasu warty tej ceny, obsługa bardzo pomocna. Polecamy.

Nice location and spacious room.