Hospes Puerta de Alcalá, a Member of Design Hotels

Hotels
•
Design Hotels
8.9 (495 reviews)
Plaza de la Independencia, 3 , Madrid , es

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Children allowed
Pets allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
24-hour front desk
Restaurant
Room service
See all facilities

Review Highlights

Pros:
Excellent location
Helpful staff
Cons:
Loud renovations
High prices for some amenities

Categories

Cleanliness
8.44
Some reviews mention the need for maintenance indicating cleanliness may not be consistent.
Service
9.21
Numerous positive mentions of the staff's helpfulness and excellent service.
Location
9.75
Repeatedly praised for its perfect location near restaurants and attractions.
Room Quality
8.9
Generally comfortable, but some concerns about room layout and maintenance.
Amenities
8.43
Guests noted the lack of full amenities such as a pool and some issues with fitness facilities.
Value for Money
8.69
Some mention of high costs relative to offerings, but service and location improve perception.
Food and Beverage
8.54
Good breakfast mentioned, but one review found the dining area less appealing.
Overall Experience
9.21
Majority of reviews express high satisfaction, especially about their stays.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-11 22:58

Property Description

Luxurious Accommodation
The elegant Hospes Puerta de Alcalá offers stylish rooms with special amenities and great views of Retiro Park. Each room comes with a flat-screen TV and a cozy bathrobe for a comfortable stay.

Relaxing Spa Experience
Guests can enjoy free access to the Bodyna Spa, featuring 4 treatment rooms, a hammam, gym, and a relaxation pool. The soundproofed relaxation room ensures a peaceful experience, while the spa offers a perfect retreat for ultimate relaxation.

Gourmet Dining and Scenic Views
The Malvar Restaurant serves delicious meals and tapas with a large terrace overlooking Puerta de Alcalá. After a day of sightseeing, unwind at the Patio Chill Out with a refreshing drink. Don't miss the chance to explore the nearby attractions such as the Prado Museum and Cibeles Fountain.

Experience luxury and relaxation at Hospes Puerta de Alcalá - Book your stay now!

Important information:

When booking 5 rooms or more, different policies and additional supplements may apply.

The property reserves the right to preauthorize your credit card to check its validity.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: MAD

Property Policies

  • Pets

    Pets are allowed on request. Charges may be applicable.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Parking

    Private parking is possible on site (reservation is needed) and costs EUR 39 per day.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 0 years old stay for free when using an available cot.
    Children up to and including 6 years old stay for free when using an existing bed.
    Children from 1 year old to 6 years old stay for free when using an available extra bed.
    Adults stay for € 60 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

8.9
Based on 495 reviews
Cleanliness: 8.44
Service: 9.21
Location: 9.75
Room Quality: 8.9
Amenities: 8.43
Value for Money: 8.69
Food and Beverage: 8.54
Overall Experience: 9.21
A
Ana Sofia • family_with_children • fr
3
Beautiful hotel with bad service
Pros:

Room was spacious

Cons:

The message from the hotel saying my booking would be canceled if I didn’t call then before 18h,
I’ve called them informing that our flight was cancelled but they still threatened us with canceling after charging the room. Very noisy, late music until 2oclock. Asked for water in the room before dinner, came back and had to ask again.
The worst breakfast we’ve ever had in a hotel.

2026-07-06 • via Nuitee
I
Issawi • extended_group • fr
8
2026-07-02 • via Nuitee
S
Seamus • solo_traveller • gb
4
Lack of communication
Pros:

Good location

Cons:

We were not informed that building work was taking place while we were there

2026-06-28 • via Nuitee
N
Noora • solo_traveller • ae
10
2026-06-28 • via Nuitee
R
Reneé • couple • pe
10
Excelente hotel
Pros:

Ubicacion y amabilidad

Cons:

El sistema de agua fria-caliente de la ducha estaba averiado y nos olvidanos de reportarlo

2026-06-27 • via Nuitee
M
Mariano • couple • ar
10
Pros:

El glamour estaba todo divino

Cons:

Se ve que está como terminando de armarse están acomodándolo se ve

2026-06-26 • via Nuitee
B
Belen • couple • es
10
2026-06-22 • via Nuitee
B
Borja • couple • es
2
2026-06-21 • via Nuitee
L
Laura • couple • es
7
Pros:

La ubicación

Cons:

Quisieron hacer el servicio de descubierta cuando estábamos en la habitación y a pesar de salir pronto de la habitación no volvieron

2026-06-21 • via Nuitee
I
Iago • couple • es
10
2026-06-15 • via Nuitee
S
Sofía • family_with_children • es
10
2026-06-09 • via Nuitee
L
Laurent • couple • ma
8
Pros:

Emplacement

2026-06-08 • via Nuitee
J
JORGE • couple • cl
10
Lo mejor: la ubicación, el diseño y los empleados !
Pros:

Excelente diseño !

Cons:

Nada

2026-06-07 • via Nuitee
S
Salvador • solo_traveller • es
10
2026-06-06 • via Nuitee
I
Igor • couple • es
3
И еще очень не понравилось , поддержка клиента больше суток не реагировала на мои обращения . А когда ответила , то не н
Pros:

Только месторасположение

Cons:

В отеле проходил полноценный ремон на рецепшен , в холлах . Фотографии внутреннего содержания отеля вообще не соответствуют фото на букинге

2026-06-04 • via Nuitee
V
Victoria Maja • solo_traveller • no
10
2026-06-03 • via Nuitee
M
marcela paola • couple • cl
10
Excelente estadía
Pros:

Todo, la ubicación, la instalación, es un hotel muy cómodo. Gentilmente nos hicieron un up grade.
Lo recomiendo a 100 por ciento.

Cons:

Nada

2026-05-28 • via Nuitee
M
MUSTAFA ERKAM • couple • tr
10
2026-05-23 • via Nuitee
P
Pelin • extended_group • tr
8
2026-05-13 • via Nuitee
C
Cristina • couple • es
6
Pros:

Si pero ya puse una reseña en el hotel de q era muy elevado su precio para estar de obras sin ningún descuento por ello

2026-05-09 • via Nuitee