Hospes Puerta de Alcalá, a Member of Design Hotels

Hotels
•
Design Hotels
8.9 (501 reviews)
Plaza de la Independencia, 3 , Madrid , es
+34 600 45 94 22

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Paid
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
24-hour front desk
Restaurant
Room service
See all facilities

Review Highlights

Pros:
Excellent location
Helpful staff
Cons:
Loud renovations
High prices for some amenities

Categories

Cleanliness
8.44
Some reviews mention the need for maintenance indicating cleanliness may not be consistent.
Service
9.21
Numerous positive mentions of the staff's helpfulness and excellent service.
Location
9.75
Repeatedly praised for its perfect location near restaurants and attractions.
Room Quality
8.9
Generally comfortable, but some concerns about room layout and maintenance.
Amenities
8.43
Guests noted the lack of full amenities such as a pool and some issues with fitness facilities.
Value for Money
8.69
Some mention of high costs relative to offerings, but service and location improve perception.
Food and Beverage
8.54
Good breakfast mentioned, but one review found the dining area less appealing.
Overall Experience
9.21
Majority of reviews express high satisfaction, especially about their stays.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-11 22:58

Property Description

Luxurious Accommodation
The elegant Hospes Puerta de Alcalá offers stylish rooms with special amenities and great views of Retiro Park. Each room comes with a flat-screen TV and a cozy bathrobe for a comfortable stay.

Relaxing Spa Experience
Guests can enjoy free access to the Bodyna Spa, featuring 4 treatment rooms, a hammam, gym, and a relaxation pool. The soundproofed relaxation room ensures a peaceful experience, while the spa offers a perfect retreat for ultimate relaxation.

Gourmet Dining and Scenic Views
The Malvar Restaurant serves delicious meals and tapas with a large terrace overlooking Puerta de Alcalá. After a day of sightseeing, unwind at the Patio Chill Out with a refreshing drink. Don't miss the chance to explore the nearby attractions such as the Prado Museum and Cibeles Fountain.

Experience luxury and relaxation at Hospes Puerta de Alcalá - Book your stay now!

Important information:

When booking 5 rooms or more, different policies and additional supplements may apply.

The property reserves the right to preauthorize your credit card to check its validity.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: MAD

Location

Guest Reviews

8.9
Based on 501 reviews
Cleanliness: 8.44
Service: 9.21
Location: 9.75
Room Quality: 8.9
Amenities: 8.43
Value for Money: 8.69
Food and Beverage: 8.54
Overall Experience: 9.21
K
Kassem • couple • es
5
2026-08-05 • via Nuitee
A
Angela • couple • ae
10
Localizacion top
Pros:

Una estancia excelente. La ubicación es perfecta, las habitaciones son cómodas y están impecables, y todo el personal fue increíblemente amable y atento. Sin duda volveremos en nuestra próxima visita a Madrid. Muy recomendable!

2026-08-03 • via Nuitee
S
Sergei • couple • es
8
2026-08-03 • via Nuitee
N
Natalia • couple • es
10
2026-07-24 • via Nuitee
S
Sharon • couple • gb
10
Lovely stay
Pros:

Beautiful breakfast, very comfortable beds, superb location and a lovely terrace. The staff went above and beyond and we had a bottle of cava as a welcome with their compliments

Cons:

Slight problem with the air conditioning unit but it was corrected immediately, everything else was superb

2026-07-16 • via Nuitee
C
covadonga • couple • es
10
Pros:

Todo

2026-07-16 • via Nuitee
A
Ana Sofia • family_with_children • fr
3
Beautiful hotel with bad service
Pros:

Room was spacious

Cons:

The message from the hotel saying my booking would be canceled if I didn’t call then before 18h,
I’ve called them informing that our flight was cancelled but they still threatened us with canceling after charging the room. Very noisy, late music until 2oclock. Asked for water in the room before dinner, came back and had to ask again.
The worst breakfast we’ve ever had in a hotel.

2026-07-06 • via Nuitee
I
Issawi • extended_group • fr
8
2026-07-02 • via Nuitee
N
Noora • solo_traveller • ae
10
2026-06-28 • via Nuitee
S
Seamus • solo_traveller • gb
4
Lack of communication
Pros:

Good location

Cons:

We were not informed that building work was taking place while we were there

2026-06-28 • via Nuitee
R
Reneé • couple • pe
10
Excelente hotel
Pros:

Ubicacion y amabilidad

Cons:

El sistema de agua fria-caliente de la ducha estaba averiado y nos olvidanos de reportarlo

2026-06-27 • via Nuitee
M
Mariano • couple • ar
10
Pros:

El glamour estaba todo divino

Cons:

Se ve que está como terminando de armarse están acomodándolo se ve

2026-06-26 • via Nuitee
B
Belen • couple • es
10
2026-06-22 • via Nuitee
B
Borja • couple • es
2
2026-06-21 • via Nuitee
L
Laura • couple • es
7
Pros:

La ubicación

Cons:

Quisieron hacer el servicio de descubierta cuando estábamos en la habitación y a pesar de salir pronto de la habitación no volvieron

2026-06-21 • via Nuitee
I
Iago • couple • es
10
2026-06-15 • via Nuitee
S
Sofía • family_with_children • es
10
2026-06-09 • via Nuitee
L
Laurent • couple • ma
8
Pros:

Emplacement

2026-06-08 • via Nuitee
J
JORGE • couple • cl
10
Lo mejor: la ubicación, el diseño y los empleados !
Pros:

Excelente diseño !

Cons:

Nada

2026-06-07 • via Nuitee
S
Salvador • solo_traveller • es
10
2026-06-06 • via Nuitee