Hospes Puerta de Alcalá, a Member of Design Hotels

Hotels
Design Hotels
8.9 (474 reviews)
Plaza de la Independencia, 3 , Madrid , es

Children allowed
Pets allowed

Facilities

Health or beauty spa nearby
Guest education on local ecosystems and culture
Fitness facilities (surcharge)
Parking
Non-smoking rooms
Air conditioning
Restaurant
Room service
Terrace
Family rooms
See all facilities

Review Highlights

Pros:
Excellent location
Helpful staff
Cons:
Loud renovations
High prices for some amenities

Categories

Cleanliness
8.44
Some reviews mention the need for maintenance indicating cleanliness may not be consistent.
Service
9.21
Numerous positive mentions of the staff's helpfulness and excellent service.
Location
9.75
Repeatedly praised for its perfect location near restaurants and attractions.
Room Quality
8.9
Generally comfortable, but some concerns about room layout and maintenance.
Amenities
8.43
Guests noted the lack of full amenities such as a pool and some issues with fitness facilities.
Value for Money
8.69
Some mention of high costs relative to offerings, but service and location improve perception.
Food and Beverage
8.54
Good breakfast mentioned, but one review found the dining area less appealing.
Overall Experience
9.21
Majority of reviews express high satisfaction, especially about their stays.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-11 22:58

Property Description

Luxurious Accommodation
The elegant Hospes Puerta de Alcalá offers stylish rooms with special amenities and great views of Retiro Park. Each room comes with a flat-screen TV and a cozy bathrobe for a comfortable stay.

Relaxing Spa Experience
Guests can enjoy free access to the Bodyna Spa, featuring 4 treatment rooms, a hammam, gym, and a relaxation pool. The soundproofed relaxation room ensures a peaceful experience, while the spa offers a perfect retreat for ultimate relaxation.

Gourmet Dining and Scenic Views
The Malvar Restaurant serves delicious meals and tapas with a large terrace overlooking Puerta de Alcalá. After a day of sightseeing, unwind at the Patio Chill Out with a refreshing drink. Don't miss the chance to explore the nearby attractions such as the Prado Museum and Cibeles Fountain.

Experience luxury and relaxation at Hospes Puerta de Alcalá - Book your stay now!

Important information:

When booking 5 rooms or more, different policies and additional supplements may apply.

The property reserves the right to preauthorize your credit card to check its validity.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: MAD

Property Policies

  • Pets

    Pets are allowed on request. Charges may be applicable.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Parking

    Private parking is possible on site (reservation is needed) and costs EUR 39 per day.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 0 years old stay for free when using an available cot.
    Children up to and including 6 years old stay for free when using an existing bed.
    Children from 1 year old to 6 years old stay for free when using an available extra bed.
    Adults stay for € 60 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

8.9
Based on 474 reviews
Cleanliness: 8.44
Service: 9.21
Location: 9.75
Room Quality: 8.9
Amenities: 8.43
Value for Money: 8.69
Food and Beverage: 8.54
Overall Experience: 9.21
C
Cristina couple es
6
Pros:

Si pero ya puse una reseña en el hotel de q era muy elevado su precio para estar de obras sin ningún descuento por ello

2026-05-09 via Nuitee
J
Jorge couple br
6
Pros:

O quarto muito bom, mas o hotel estava em obras e não tinha nenhum controle de quem entrava e saia do hotel. O cofre estragou e não o consertaram até nossa saída.

2026-05-08 via Nuitee
M
Matt solo_traveller gb
10
Great stay
Pros:

Beautiful rooms and location by park

2026-04-30 via Nuitee
C
Coral solo_traveller es
10
2026-04-29 via Nuitee
B
Beate couple de
10
Rock‘n Roll Madrid 2026
Pros:

Gehobene Ausstattung - einfach zum Wohlfühlen

2026-04-26 via Nuitee
A
Alexandre solo_traveller pt
8
Cons:

Não ter um sitio para trabalhar... nem no quarto nem no hall de entrada do Hotel.

2026-04-26 via Nuitee
A
Augustin couple ro
7
satisfacator pt locul unde se afla
Pros:

locatia

Cons:

mocheta pe scari murdara, galagia de la edificiu de langa care este in lucru

2026-04-26 via Nuitee
E
Elisabeth solo_traveller ch
10
Pros:

Everything was great

2026-04-12 via Nuitee
A
Ayse Nur couple tr
8
Pros:

Odalar ve temizliği mükemmeldi

Cons:

Kahvaltı servisi zayıftı . Dışarıda oturduğumuzda hep birilerini çağırmak için içeri girdik . Bu servis zayıftı .

2026-04-06 via Nuitee
M
Marisol couple es
8
Muy agradable
Pros:

La habitacion, la ubicación, el personal excelente

Cons:

las escaleras para bajar al desayuno.

2026-04-05 via Nuitee
C
Cristina couple es
9
2026-03-30 via Nuitee
R
Renata couple ch
10
Pros:

Sehr schön allerdings dunkles Zimmer, grosses Zimmer

Cons:

Keine Aussicht

2026-03-30 via Nuitee
E
esther couple es
10
2026-03-22 via Nuitee
L
Larry solo_traveller us
9
2026-03-15 via Nuitee
P
Péter couple hu
10
2026-03-09 via Nuitee
R
RINA couple jp
6
Cons:

No sale el agua caliente

2026-03-09 via Nuitee
S
sara solo_traveller fr
10
Perfecto !
Pros:

Excellent

2026-03-07 via Nuitee
B
Beatriz couple mx
10
Excellent!
Pros:

Everything! It’s a very nice and comfortable hotel. The staff is excellent!

2026-03-07 via Nuitee
B
Beatriz solo_traveller es
8
Pros:

La ubicación

Cons:

La falta de zonas comunes y el hecho de que fuera una habitación abuhardillada y a dos niveles, muy incómoda,

2026-03-05 via Nuitee
E
Ene solo_traveller us
8
Pros:

Location. People were nice

Cons:

No hot water no sauna

2026-02-27 via Nuitee