Hospes Puerta de Alcalá, a Member of Design Hotels

Hotels
•
Design Hotels
8.9 (457 reviews)
Plaza de la Independencia, 3 , Madrid , es

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Children allowed
Pets allowed

Facilities

Health or beauty spa nearby
Guest education on local ecosystems and culture
Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Restaurant
Room service
Terrace
Family rooms
Pets allowed
See all facilities

Review Highlights

Pros:
Excellent location
Helpful staff
Cons:
Loud renovations
High prices for some amenities

Categories

Cleanliness
8.44
Some reviews mention the need for maintenance indicating cleanliness may not be consistent.
Service
9.21
Numerous positive mentions of the staff's helpfulness and excellent service.
Location
9.75
Repeatedly praised for its perfect location near restaurants and attractions.
Room Quality
8.9
Generally comfortable, but some concerns about room layout and maintenance.
Amenities
8.43
Guests noted the lack of full amenities such as a pool and some issues with fitness facilities.
Value for Money
8.69
Some mention of high costs relative to offerings, but service and location improve perception.
Food and Beverage
8.54
Good breakfast mentioned, but one review found the dining area less appealing.
Overall Experience
9.21
Majority of reviews express high satisfaction, especially about their stays.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-11 22:58

Property Description

Luxurious Accommodation
The elegant Hospes Puerta de Alcalá offers stylish rooms with special amenities and great views of Retiro Park. Each room comes with a flat-screen TV and a cozy bathrobe for a comfortable stay.

Relaxing Spa Experience
Guests can enjoy free access to the Bodyna Spa, featuring 4 treatment rooms, a hammam, gym, and a relaxation pool. The soundproofed relaxation room ensures a peaceful experience, while the spa offers a perfect retreat for ultimate relaxation.

Gourmet Dining and Scenic Views
The Malvar Restaurant serves delicious meals and tapas with a large terrace overlooking Puerta de Alcalá. After a day of sightseeing, unwind at the Patio Chill Out with a refreshing drink. Don't miss the chance to explore the nearby attractions such as the Prado Museum and Cibeles Fountain.

Experience luxury and relaxation at Hospes Puerta de Alcalá - Book your stay now!

Important information:

When booking 5 rooms or more, different policies and additional supplements may apply.

The property reserves the right to preauthorize your credit card to check its validity.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: MAD

Property Policies

  • Pets

    Pets are allowed on request. Charges may be applicable.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Parking

    Private parking is possible on site (reservation is needed) and costs EUR 39 per day.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 0 years old stay for free when using an available cot.
    Children up to and including 6 years old stay for free when using an existing bed.
    Children from 1 year old to 6 years old stay for free when using an available extra bed.
    Adults stay for € 60 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

8.9
Based on 457 reviews
Cleanliness: 8.44
Service: 9.21
Location: 9.75
Room Quality: 8.9
Amenities: 8.43
Value for Money: 8.69
Food and Beverage: 8.54
Overall Experience: 9.21
R
RINA • couple • jp
6
Cons:

No sale el agua caliente

2026-03-09 • via Nuitee
P
Péter • couple • hu
10
2026-03-09 • via Nuitee
B
Beatriz • couple • mx
10
Excellent!
Pros:

Everything! It’s a very nice and comfortable hotel. The staff is excellent!

2026-03-07 • via Nuitee
S
sara • solo_traveller • fr
10
Perfecto !
Pros:

Excellent

2026-03-07 • via Nuitee
B
Beatriz • solo_traveller • es
8
Pros:

La ubicación

Cons:

La falta de zonas comunes y el hecho de que fuera una habitación abuhardillada y a dos niveles, muy incómoda,

2026-03-05 • via Nuitee
E
Ene • solo_traveller • us
8
Pros:

Location. People were nice

Cons:

No hot water no sauna

2026-02-27 • via Nuitee
H
Hana • solo_traveller • sa
10
2026-02-25 • via Nuitee
이쁜신랑 • couple • kr
9
Pros:

Very kind staffs...clean rooms

Cons:

Everytime we park the car, we had to ask the staff for a valet service.

2026-02-25 • via Nuitee
이쁜신랑 • solo_traveller • kr
9
2026-02-25 • via Nuitee
M
marco • family_with_children • ch
9
2026-01-29 • via Nuitee
J
Johan • couple • co
10
Pros:

Las instalaciones y su ubicación. El personal fantástico

2026-01-21 • via Nuitee
M
María • couple • es
5
2026-01-19 • via Nuitee
A
Antonio Luiz • family_with_children • br
9
Ótima localização, serviço excepcional
Pros:

Acomodação silenciosa apesar da localização do hotel

Cons:

O lay out do quarto poderia ser melhor

2026-01-19 • via Nuitee
M
Massimo • solo_traveller • it
8
2026-01-19 • via Nuitee
F
FRANCISCO JOSE • couple • es
8
2026-01-18 • via Nuitee
M
Marisela • family_with_children • us
10
Excellent hotel
Pros:

Excellent location , facilities, breakfast and personnel

Cons:

Closets , shower missing a place to put your shampoo

2026-01-15 • via Nuitee
S
Sergei • couple • es
8
2026-01-11 • via Nuitee
M
Marta • couple • us
10
2026-01-10 • via Nuitee
F
FERNANDO • couple • es
10
2026-01-10 • via Nuitee
P
Perfecto • solo_traveller • es
8
2026-01-09 • via Nuitee