Hotel Art Resort Galleria Umberto

Hotels
8.4 (1461 reviews)
Galleria Umberto I, 83 , Naples , IT
+39 081 497 6224

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Children allowed

Facilities

WiFi available
Free WiFi
Non-smoking rooms
Air conditioning
24-hour front desk
Room service
Heating
Pets allowed
Hiking
Lift / Elevator
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Review Highlights

Pros:
Great location
Friendly staff
Cons:
Issues with cleanliness
Inconvenient service at times

Categories

Cleanliness
7.61
Some reviews mentioned issues such as an old room appearance and plumbing problems.
Service
9.08
Many guests praised the friendly and accommodating staff.
Location
9.12
The location received high praise across multiple reviews for being perfect and safe.
Room Quality
8.07
Mixed sentiments regarding room quality, with some concerns about outdated decor.
Amenities
8.1
General satisfaction with amenities, although some minor improvements needed.
Value for Money
8.56
General value perception aligns with the overall positive sentiment.
Food and Beverage
8.11
Breakfast received mixed feedback; some enjoyed it while others found it lacking.
Overall Experience
8.58
Overall satisfaction with the experience was mostly positive, despite some issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-07 03:38

Property Description

Luxurious Accommodations
Experience elegance and spaciousness at Art Resort, nestled in the historic Galleria Umberto. Enjoy free Wi-Fi, a minibar, and an LCD TV in each room, along with a marble bathroom and air conditioning for your comfort.

Prime Location
Conveniently located just a 5-minute walk from the port and Beverello Harbour, Art Resort offers easy access to boat trips to Ischia, Capri, and nearby islands. Situated opposite Teatro San Carlo and the Royal Palace of Naples, immerse yourself in the city's rich culture.

Delightful Dining and Services
Indulge in a buffet breakfast in the panoramic dining room, featuring traditional Neapolitan pastries and fresh fruit. With a 24-hour reception, receive top-notch service from our staff who can provide restaurant recommendations and tourist information. Book your stay now at Art Resort for a memorable Naples experience.

Important information:

Please note that Art Resort is accessible by a elevator, which is activated by a 10-cent coin, provided by the hotel. The coin dispenser is available Monday to Friday during office hours.

Please note that upon check-in, a credit card will be required, even if your reservation has already been paid in full. This procedure is necessary for any extra charges or deposits.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: NAP

Location

Guest Reviews

8.4
Based on 1461 reviews
Cleanliness: 7.61
Service: 9.08
Location: 9.12
Room Quality: 8.07
Amenities: 8.1
Value for Money: 8.56
Food and Beverage: 8.11
Overall Experience: 8.58
G
Georgina • family_with_children • es
6
2026-10-31 • via Nuitee
A
Aruggiu • family_with_children • it
8
2026-10-31 • via Nuitee
D
Dufau • couple • fr
9
Bel hotel proche de la place du Plebicite
Pros:

L’emplacement idéal pour aller découvrir Naples
La vue sur la galerie Umberto
Très belle décoration et bon petit déjeuner

Cons:

Manque d’insonorisation notamment avec le couloir nous étions proches de la réception et avons entendu une longue conversation comme si les personnes étaient devant notre porte

2026-10-31 • via Nuitee
E
Eva • solo_traveller • hu
10
Csodálatos, egyedi és szerelmes leszel ♥️
Pros:

Imádom ezt a helyet! Egy csodálat az egész! Az antik bútorok, a kilátás, a reggeli, Caterina, aki mesél neked a városról, miközben finom sütiket reggelizel….. egy olyan megfizethetetlen dolog, ami ámulatba ejti az embert! Újra és újra vissza kell jönni! Köszönöm a képeslapot! 😘💖💖💖💖💖💖

2026-10-31 • via Nuitee
E
Eva • extended_group • hu
10
2026-10-31 • via Nuitee
P
Petra • couple • be
10
hôtel de prestige
Pros:

chambre spacieuse avec vue, frigo, bouilloire, salle de bain en marbre avec des bons produits. Petit déjeuner copieux et aimablement servi. La situation dans la galerie Umberto avait beaucoup d'avantages.

Cons:

l'ascenseur : il fonctionnait seulement si on mettait 10 centimes à chaque montée/descente
on aurait pu mettre des verres dans la chambre

2026-10-29 • via Nuitee
A
Alena • family_with_children • cz
8
2026-10-28 • via Nuitee
P
Petra • family_with_children • de
7
Lage, Lage , Lage aber das Haus hat schon bessere Tage gesehen.
Pros:

Die Lage ist absolut phantastisch! Das Personal war extrem freundlich und hilfsbereit.

Cons:

Das Hotel ist schon älter und das Bad war renovierungsbedürftig. Es roch nach Abwasser.

2026-10-27 • via Nuitee
R
Rachele • solo_traveller • it
9
2026-10-26 • via Nuitee
A
Amal • extended_group • ma
8
2026-10-26 • via Nuitee
G
Gillian • extended_group • ca
3
Pros:

Breakfast very good.

Cons:

Load rooms, loud tenants in our hall

2026-10-25 • via Nuitee
ΚΑΛΛΙΟΠΗ • solo_traveller • gr
9
2026-10-24 • via Nuitee
S
Sanaz • couple • ca
10
Pros:

Excellent location, helpful staff, beautiful room.

2026-10-24 • via Nuitee
J
Jan • couple • sk
9
Perfect location for in the center of the city, opposite to the opera house, in the nice Galleria.
Pros:

I really appreciate the excellent and generous breakfast, as well as the very kind and empathetic service.
Also the staff on the reception desk was very kind and helpful. The general ambiance was nice.

Cons:

The shower in the bathroom didn't function well. Only the fix shower on the top was o.k., but the hand shower wasn't.

2026-10-24 • via Nuitee
A
Angel • couple • us
4
Great location and clean rooms, but unbearable nighttime noise.
Pros:

This hotel has an excellent location, friendly and attentive staff, and clean rooms. The breakfast was decent, although there is room for improvement.

Cons:

The most disappointing aspect of this hotel is the excessive noise. The hotel is located inside a shopping gallery that remains open 24 hours a day, and the building’s dome-shaped structure amplifies even the smallest sounds. Unfortunately, there is no police presence, security, or shopping gallery staff monitoring the area at night. As a result, people make noise throughout the night, and children can even be heard playing soccer late at night. Getting a good night's sleep is practically impossible, even with earplugs. This was extremely disappointing and seriously affected my overall experience.

2026-10-22 • via Nuitee
S
Suelly • couple • br
10
2026-10-17 • via Nuitee
Z
Zbigniew • family_with_children • pl
10
2026-10-15 • via Nuitee
G
Gheorghe-Eugen • solo_traveller • ro
8
Pretenții mari dar realitatea este departe de așteptări!
Pros:

Locatia este excelentă

Cons:

Mizeria din jurul proprietății, cuearenia superficială, patul nefăcut!

2026-10-15 • via Nuitee
V
Vincenzo • solo_traveller • it
8
Colazione vista Galleria Top
Pros:

La colazione, per qualità del servizio e gentilezza dello staff, vista galleria mozzafiato

Cons:

Ascensore con monetina e saliscendi 5/4 piano

2026-10-13 • via Nuitee
M
Malcolm • solo_traveller • gb
9
Exhilarating experience entering the Galleria, then fun in lift from early last century. Great feeling being in a genero
Pros:

Position, spaciousness, atmosphere.Most of the staff.The breakfast was superb.The lift is fun!

Cons:

Problems with the tv(unresolved). Either have one or get it to work-previous places that we stayed in provided either no tv in the room or fully functioning tv.

2026-10-13 • via Nuitee