Hotel Art Resort Galleria Umberto

Hotels
8.4 (1461 reviews)
Galleria Umberto I, 83 , Naples , it
+39 081 497 6224

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Children allowed

Facilities

WiFi available
Free WiFi
Non-smoking rooms
Air conditioning
24-hour front desk
Room service
Heating
Pets allowed
Hiking
Lift / Elevator
See all facilities

Review Highlights

Pros:
Great location
Friendly staff
Cons:
Issues with cleanliness
Inconvenient service at times

Categories

Cleanliness
7.61
Some reviews mentioned issues such as an old room appearance and plumbing problems.
Service
9.08
Many guests praised the friendly and accommodating staff.
Location
9.12
The location received high praise across multiple reviews for being perfect and safe.
Room Quality
8.07
Mixed sentiments regarding room quality, with some concerns about outdated decor.
Amenities
8.1
General satisfaction with amenities, although some minor improvements needed.
Value for Money
8.56
General value perception aligns with the overall positive sentiment.
Food and Beverage
8.11
Breakfast received mixed feedback; some enjoyed it while others found it lacking.
Overall Experience
8.58
Overall satisfaction with the experience was mostly positive, despite some issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-07 03:38

Property Description

Luxurious Accommodations
Experience elegance and spaciousness at Art Resort, nestled in the historic Galleria Umberto. Enjoy free Wi-Fi, a minibar, and an LCD TV in each room, along with a marble bathroom and air conditioning for your comfort.

Prime Location
Conveniently located just a 5-minute walk from the port and Beverello Harbour, Art Resort offers easy access to boat trips to Ischia, Capri, and nearby islands. Situated opposite Teatro San Carlo and the Royal Palace of Naples, immerse yourself in the city's rich culture.

Delightful Dining and Services
Indulge in a buffet breakfast in the panoramic dining room, featuring traditional Neapolitan pastries and fresh fruit. With a 24-hour reception, receive top-notch service from our staff who can provide restaurant recommendations and tourist information. Book your stay now at Art Resort for a memorable Naples experience.

Important information:

Please note that Art Resort is accessible by a elevator, which is activated by a 10-cent coin, provided by the hotel. The coin dispenser is available Monday to Friday during office hours.

Please note that upon check-in, a credit card will be required, even if your reservation has already been paid in full. This procedure is necessary for any extra charges or deposits.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: NAP

Location

Guest Reviews

8.4
Based on 1461 reviews
Cleanliness: 7.61
Service: 9.08
Location: 9.12
Room Quality: 8.07
Amenities: 8.1
Value for Money: 8.56
Food and Beverage: 8.11
Overall Experience: 8.58
A
Accursio • couple • gb
8
2026-08-28 • via Nuitee
D
Daina • couple • lv
9
Ļoti jauki.
Pros:

Izcila atrašanās vieta. Brīnišķigas brokastis. Ļoti ērta gulta. Papildus jautrība bija lifts, kurā jāmet monēta. Jauki, ka kaut kas tāds ir saglabāts izmantošanai.

Cons:

Nav tā, ka nepatika, bet radīja neērtības/mulsumu ne tikai mums, bet arī citiem viesiem. Vakara un nakts stundās tika slēgti vārti un lai tiktu iekšā, jāspiež kods un viesnīcas atbildīgais atver vārtus. Ne vienmēr šis atbildīgais bija uz vietas, nācās gana ilgi gaidīt. Manuprāt var uzlikt kodu, kas zināms tikai viesnīcas viesiem, lai tiktu iekšā bez apkalpotāju iesasites.

2026-08-28 • via Nuitee
F
Felix • couple • de
8
Pros:

Frühstück typisch italienisch
Preis Leistung war top

2026-08-28 • via Nuitee
D
DIMITRIS • extended_group • gr
7
Pros:

ΜΑΣ ΑΡΕΣΕ Η ΕΥΓΕΝΙΑ ΚΑΙ ΤΟ ΧΑΜΟΓΕΛΟ ΤΩΝ ΥΠΑΛΛΗΛΩΝ . Η ΤΟΠΟΘΕΣΙΑ ΤΟΥ ΞΕΝΟΔΟΧΕΙΟΥ ΗΤΑΝ ΣΕ ΚΑΤΑΠΛΗΚΤΙΚΗ ΘΕΣΗ ΜΕ ΑΜΕΣΗ ΠΡΟΣΒΑΣΗ ΠΑΝΤΟΥ.

Cons:

ΤΟ ΜΠΑΝΙΟ ΗΤΑΝ ΜΕ ΧΑΛΑΣΜΕΝΗ ΜΠΑΝΙΕΡΑ ΚΑΙ ΣΠΑΣΜΕΝΟ ΤΟ ΠΛΑΣΤΙΚΟ ΚΑΛΥΜΑ. ΕΥΤΥΧΩΣ ΤΑ ΥΔΡΑΥΛΙΚΑ ΛΕΙΤΟΥΡΓΟΥΣΑΝ ΚΑΝΟΝΙΚΑ. ΕΠΡΕΠΕ ΝΑ ΖΗΤΗΣΟΥΜΕ ΓΙΑ ΤΗ ΚΑΘΑΡΙΟΤΗΤΑ ΤΟΥ ΔΩΜΑΤΙΟΥ ΜΑΣ ΣΕ ΚΑΘΗΜΕΡΙΝΗ ΒΑΣΗ ΑΛΛΙΩΣ ΚΑΝΕΙΣ ΔΕΝ ΕΜΠΑΙΝΕ ΜΕΣΑ, ΚΑΙ ΔΕΝ ΕΒΑΖΕ ΝΕΑ ΠΡΟΪΟΝΤΑ ΥΓΕΙΥΝΗΣ (ΣΑΠΟΥΝΙΑ ΧΑΡΤΙ ΥΓΕΙΑΣ)

2026-08-28 • via Nuitee
N
Nina • family_with_children • pt
9
2026-08-28 • via Nuitee
G
Gabor • family_with_children • hu
9
It met all our needs.
Pros:

The hotel is in a very good location. The hotel met our needs, and the breakfast was even better than we expected.

Cons:

It's a pity that they don't pay more attention to caring for the plants on the room balconies; one of the plants on our balcony was completely dried up due to a lack of watering.

2026-08-26 • via Nuitee
B
Brett • couple • au
9
Pros:

Great location.

The hotels located in a great spot to explore the surrounding area.

Clean and well maintained rooms, highly recommended.


Friendly staff, warm and welcoming.

Cons:

N/a

2026-08-26 • via Nuitee
E
Edita • solo_traveller • rs
10
2026-08-25 • via Nuitee
F
Franca • extended_group • it
8
2026-08-25 • via Nuitee
D
DOMINGOs • couple • au
10
Pros:

Everything it was amazing

Cons:

Nothing

2026-08-24 • via Nuitee
H
Haugen • solo_traveller • no
7
2026-08-24 • via Nuitee
N
Nebojsa • couple • at
10
Most welcoming arrival, most impressing stay. Thank you Lali
Pros:

Lali gave us the most welcoming arrival we ever had! Katherina also helped with her warm support. The Hotel is wonderful, feel free to book, everything is great and its really something special.

Cons:

Expect to hear some people at night if your window is towards the inside of the galleria. But wonderful view and good temperature.

2026-08-24 • via Nuitee
J
josef • couple • de
8
A very interesting good situated hotel but only some things are luxary
Pros:

The suit is luxury big and comfortable , the bating room is average to for 4 stars hotel
Te hotel is near by everything , ferry harbor, restaurants and main shopping street

Cons:

The breakfast room and the tables a bit small
For luxury I would like to have a fresh orange juice
The Suit is in a neighborhood house you have to pass a dilapidated stairwell

2026-08-24 • via Nuitee
D
Diego • family_with_children • es
9
Hotel en excelente ubicación para disfrutar de Nápoles
Pros:

El desayuno muy bueno y variado. El equipo humano del hotel ha sido siempre muy amable, servicial y atento a las peticiones.

2026-08-24 • via Nuitee
S
Samantha • solo_traveller • au
8
2026-08-23 • via Nuitee
M
magda • extended_group • es
10
Com una reina
Pros:

El millor , sens dubte, ha estat la ubicació. A les mateixes galeries Umberto, conjunt arquitectònic espectacular. L’hotel és un antic palau que conseva l’identitat del passat. Decoració clàssica majestuosa. Habitacions que et transporten al luxe aristocràtic de fa segles, però amb totes les comoditats actuals. L’esmorzar molt bo i complert. El personal amabilíssim, el que és d’agraïr. I en especial, vull fer esment de la Carolina, qui ens va atendre a l’esmorzar amb una simpatia i amabilitat bestial. Si mai torno a Napols, se quin serà el meu allotjament

Cons:

No puc dir res negatiu

2026-08-22 • via Nuitee
T
Tommaso • couple • it
7
Struttura elegante con splendida vista sulla Galleria Umberto I
Pros:

Secondo soggiorno in questa struttura ubicata all'interno della Galleria Umberto I; la vista dalla camera si è rivelata, nuovamente, emozionante e splendida. Ambienti eleganti e raffinati

Cons:

Purtroppo, rispetto al primo soggiorno i servizi si sono rivelati di livello inferiore. Oltre a qualche lacuna nelle forniture (l'asciugacapelli si riscaldava continuamente e rendeva difficile l'utilizzo, nella camera non risultavano presenti pantofole di cortesia) l'aspetto più deludente è stato il comportamento del personale durante la colazione: nella prima mattinata del soggiorno, pur essendo arrivati con un quarto d'ora di anticipo sull'orario di cessazione del servizio, abbiamo trovato una cameriera intenta già a sparecchiare che, appena ci ha visti, ha sottolineato come fossimo arrivati troppo tardi e dovessimo fare in fretta. Nei successivi dieci minuti ci ha sollecitato altre due volte. Il giorno successivo, per evitare un analogo trattamento, siamo arrivati con mezz'ora di anticipo. Un'altra cameriera ci ha accolti sorridente e molto loquacemente, poi però, nell'imminenza dell'orario di termine della colazione ha iniziato a metterci fretta, trattamento invece non riservato ad un altro gruppo di avventori, di lingua tedesca, seduto nel tavolo limitrofo.

2026-08-21 • via Nuitee
M
Martin • solo_traveller • ch
10
Pros:

Die zentrale Lage, die Sauberkeit und das Ambiente

Cons:

Die Fenster und die Tür sind etwas ringhörig

2026-08-19 • via Nuitee
I
Ilze • extended_group • lv
10
2026-08-18 • via Nuitee
V
Veronica • couple • no
10
Beautiful Hotel in a Truly Unique Location
Pros:

This was my first time in Naples, and I didn’t know the area very well. I wanted to stay somewhere central, and I had quite high expectations for this hotel. It is a small hotel, but what really caught my attention was its unique location inside the Galleria Umberto, as well as its beautiful, classic, and distinctive décor.

I have to say, it did not disappoint. The hotel is beautiful, charming, and quite unique, and the staff are incredibly friendly and helpful. The lady in charge of breakfast was always very kind and attentive. Angelica at reception was also extremely helpful and friendly.

I was given a room upgrade (junior suite)because the room I had originally booked was fully occupied, and they gave me an even better one. So, thank you very much for that! The room was beautiful and very spacious, with a lovely view of the city.

The location is perfect, as it is close to everything, and being inside the Galleria Umberto is definitely one of the highlights. It almost feels like a little peaceful escape from the busy and lively streets of Naples outside.

The hotel is very clean, the breakfast has a great variety of options, and I really enjoyed my stay.

2026-08-17 • via Nuitee