TownePlace Suites Des Moines Urbandale

Overall good- Gal at front desk was helpful with getting us room on first floor as requested vs 3rd floor for disabled husband. Mgr on duty was greeting everyone which made you know he was present. The only comment was the ice machine was not working on floor one, so you had to go up and get ice- no biggie, but there was a baseball tourney and many kids chasing around. All for activity for kids but parents getting a block of rooms need to be aware that not acting the hotel is there for same event and be misfile kids can’t be running around or blocking the front entrance when some are walking with canes. Maybe a clause when renting a block that parents need to be honed in on their kids.
Breakfast was good and plentiful.
Our room was quiet-

Reasonable space, clean and neat, bed comfortable.

What a wonderful stay we had with our 2 dogs. Our room had 2 queens, and a kitchen area. It was a comfortable and spacious room for us and our 2 dogs. I had a lovely encounter with Virginia on the 3rd floor looking for ice. Her enthusiasm was infectious; she is exactly the type of person you want on you team! I also encountered Lauren at check in, she was very welcoming and Alona (?) at check out, was very pleasant! Our customer service experience is why we stay at Marriott Towne Place! Thank you and we will be back in the fall!

We are two seniors who stayed at this Marriott 5/14t to 5/17 and only one of the three rooms had air conditioning working. This was reported to the desk on two mornings, but nothing was done. In one bedroom the temperature reached 79 degrees, making for a miserable nights. On 5/15 we asked also for clean towels and for the trash to be removed, (not necessary to clean room and make beds) but only the towels were replaced. On 5/16 the room was not visited by cleaning staff and after a long day we had to go down and ask for towels. It was definitely not worth all the money we had to pay to our visit!

Bed was comfortable

Room was remodeled

Good breakfast.

This hotel was in the process of being updated when I stayed. I was very happy to find out that I was getting an updated room.

As is to be expected, there were some messes in the common areas. The elevator I used was the dirtiest I have ever encountered...due to construction use.

My room was clean, comfortable, and quiet. I really thought I had chosen well with this property. This room, as previously noted, had been recently updated. One of the updates was under the bed lighting. This lighting operated with a motion detector. Every time I moved in bed and caused the bedding to move it turned the lights on. After several hours of interrupted sleep i tried to contact the front desk...no answer. I went down and there was no one available. I could find no way to shut the lights down, so the result was the worst night of sleep I have ever had in a hotel.

The very basic expectation for a hotel is a place to get rest. This hotel failed at this most basic function.

I am the main installer for my company and have stayed in Marriott properties from Oregon to Georgia and never have I strayed in an as awful a property as this Townplace Suite. This property does not deserve to bear the name of Marriott brand and its operations do not meet the standards and values set forth by the brand and company. From the moment I walked in I was not met with a professional greeting and the front desk staff was Facetiming her family which although sweet it's not professional at all. If she can't observe a professional conduct in the front desk she should not be manning it. The property was not clean and what's worse I was given a room that had someone else in it with all their stuff splayed out. I felt I was not treated with basic human dignity as a guest, I didn't feel safe staying there at all and had to walk out.

it is clean and quiet place, and there are also facilities to heat my dinner. So I calike it and I also can take a rest properly

Check in associate was very helpful. Very efficient check in for our four rooms.

It was a great stay. The GM Tomas was very nice and helpful. The front desk personnel, Illiana and Chris, we very nice and attentive with the best smiles. Room was clean and cozy.

just right!

Good quality place. Good location.good breakfast. Comfy beds.

The omelets were very tasty and hot. Very few places have hot food. The sausage was also very good

Good location to Grimes Sportsplex that’s about it. Always smelled like weed outside & inside property, bathrooms really small/bad design, mattresses sink/need replaced, bathroom tiles dirty, noisy interstate traffic, would not stay at this property again.